I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
Very over priced ticketMiss spelled name of passenger by one letter and to fix this issue cost Buyer beware
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot