I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
During my dealings with Justfly.com my card was declined due to having reached the daily limitI immediately called the bank to have limit increased to be able to complete the transactionWhen I called Justfly.com to complete the transaction after getting off the phone with the bank the remaining balance was higher than originally quotedI told them to cancel the entire purchase and we would re-address the purchase once the money was returned to my accountDuring this call I checked my electronic bank statement to find there were different charges for my purchaseAt this time I had not yet realized there were actually different order numbers of (excessive for one reservation)My trip had been separated by order numbers originally with one of them being declinedBetween the remaining order numbers my trip had then been broken into separate transactions which did not match the quoted totalsI referenced these different charges on the call and specifically requested
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
I booked a Spirit airline flight thru Justfly.com from La Guardia to fort lauderdale fl leaving on friday april 13, after confirming I noticed within minutes that my return flight was also on the same day, April 13, It should have been Monday April 16thI paid Justfly.com for the flight CSA Travel protection Total charged by Justfly.com So I called immediately as soon as I noticedThe representative would not budge and said I would have to speak to the airline even though it had been only minutes from the time it was bookedThe airline was Spirit, so I ended up calling them * *** *** ***I explained what had happened and I wanted the return flight to be on Monday April 16.They said they would charge for the change,then they made me listen to an automated message that said the company would charge an additional on top of the , I waited and I said to the representative no, so he waved it and now I am waiting for an email from Spirit with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t
I booked a three legged trip for my daughter's post graduation European tripDallas to Paris to Los Angeleswe wanted to change the return flights from 6/to 6/i called several times, got different fee quotes ($350-400) and was on hold hours over the 3-callsOn one call, after a very long period on hold, I was told they couldnt give me a fare difference -- they were waiting on the airlines and that could take a weekjust incredibly frustrated with whole experiencei finally found something more reasonable from another airline and booked itasked for some sort of credit (not refund) but no satisfactionHOURS on the phone with them, Horrible aggregatorSaw the negative article in the NYTimes travel section AFTER I had booked the flightNever would have otherwise
Miscommunication from Justfly (regarding departure time, I could not locate email confirmation of the trip; in fact there was little interest by Justfly to communicate the itineraryI was instead bombarded by advertising offers for the same itinerary I had already purchasedMy trip was interrupted due miscommunication with the airline of boarding timeThere was a change of time that I was not informed of, so my outgoing flight was interruptedJustFly then promised to rebook the outgoing flight because I had a changeable flight and also I had purchased travel insuranceFor two days I received no return calls from Jusfly, I had been promised that rebooking would occur as soon as the airline provided a rebooking code"At the same time I was notified that there would be a rebook fee of $plusI was desperate to get a flight (family illness) and I agreed because my incoming flight back to the US would remain intact with a return date of 4/30/The airline rebooking code story
During my dealings with Justfly.com my card was declined due to having reached the daily limitI immediately called the bank to have limit increased to be able to complete the transactionWhen I called Justfly.com to complete the transaction after getting off the phone with the bank the remaining balance was higher than originally quotedI told them to cancel the entire purchase and we would re-address the purchase once the money was returned to my accountDuring this call I checked my electronic bank statement to find there were different charges for my purchaseAt this time I had not yet realized there were actually different order numbers of (excessive for one reservation)My trip had been separated by order numbers originally with one of them being declinedBetween the remaining order numbers my trip had then been broken into separate transactions which did not match the quoted totalsI referenced these different charges on the call and specifically requested
Dear Sir/Madam: In June 2016, I purchased two return tickets of Etihad Airways operated by Jet Airways from justfly*** booking reference # 015-279-791, one for my wife ( MsVaishali *** ) and one for my son (*** ***) flying from San Francisco, CA to Ahmedabad, India on July 07th, and return from Ahmedabad to San Francisco on December 7thI paid full price of around $for two ticketsSo on July 7th my wife and son went thereThey were supposed to come back on December 7th, but my wife had a family emergency over there, so she had to stay longerSo, I requested extension of both the tickets from December 7th, to April 25th, and justfly*** extended both the tickets for a charge of $But, on Monday April 10th, I received an email from justfly*** stating that airline has cancelled one of the return flight so you need to call justfly*** customer service no at 1.800.717.5015, so I called them on Monday April 10th, and they asked me to give altern
Absolutely HORRIBLE experience! Watch out for computer/system glitches & even if you select a specific date, be sure to triple check the exact date or it will cost you dearlyI'm having to pay over $in cancellation fees for a computer/system glitch - technical issue on their end, even though I caught the issue within hours of booking the flights AND I won't get my 'refund' back into my bank account for 7-business days!!! Even though the airline offers FREE cancellations within hours! Thanks for totally screwing me over JustFlyIs this how you make your money? Glitching the system & forcing people into paying ridiculous amounts of money to make it right? Now I'm out the money for the wrong tickets, PLUS the cancellation fee & can't buy new tickets until my money is refunded, which will cost even more by having to wait longer
WHY am I getting charged a cancellation fee, when the airline does not impose one, within hours of booking?!?! The customer care team said the ONLY option was to pay the $75/ticket cancellation feeThey said it was to recoup the airline feesBut I just confirmed with the airline that there are no cancellation fees within hours
Justfly is a ripoff!
My return flight from Dallas to Nashville was diverted to another city with only a small individual owned private airport I never made it to Nashville Myself and another passenger had to drive to NashvilleBoutiqueAir refunded my rental car, hotel room(the flight was cancel and we had to do a hour drive to Nashville)...we were also refunded for the airlines portion of the flight However, Justfly refused to refund their portion of the flight They made all kinds of ridiculous excuses as to why I couldn't get a full refund Please avoid this travel service...if a problem occurs you will be charge no matter whose fault it isDon't use this service
I went to buy a ticket on justly***I fly every few weeks and have bough many a ticket in my lifeThe total for the flight including all taxes and fees was $I agreed and it went through, but then the total was differentI go ahead and try and by the ticket again to see if there was a price increase and there was notI call the companyThey tell me after about an hour that it was a price increaseI ask to speak to a managerHe tells me it is a price increaseI checkThe ticket price is still the sameAfter another hour they finally tell me it is additional taxesAlso not trueThe company is ripping people offPlease highlight this so they will fix itI also want a refundThanks
I booked a Spirit airline flight thru Justfly.com from La Guardia to fort lauderdale fl leaving on friday april 13, after confirming I noticed within minutes that my return flight was also on the same day, April 13, It should have been Monday April 16thI paid Justfly.com for the flight CSA Travel protection Total charged by Justfly.com So I called immediately as soon as I noticedThe representative would not budge and said I would have to speak to the airline even though it had been only minutes from the time it was bookedThe airline was Spirit, so I ended up calling them * *** *** ***I explained what had happened and I wanted the return flight to be on Monday April 16.They said they would charge for the change,then they made me listen to an automated message that said the company would charge an additional on top of the , I waited and I said to the representative no, so he waved it and now I am waiting for an email from Spirit with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
I purchased a flight from Justfly***, then cancelled my purchase later due to inability to make the trip on that dateDespite purchasing "trip insurance", Justfly*** issued excess fees that were not originally disclosed to me, and quoted my refund far lower than my purchase priceMy refund was supposed to be $I was told the refund would be processed within 6-weeksI never received my refund so I called Justfly***, and despite not having an option to speak to customer service, I was able to get someone on the phone who expected to sell a new flight itineraryI asked to be transferred to customer service and was transferred to someoneHe put me on hold a few times, saying he was researching the status of my refundHe recorded my phone number, and said he would call me back if we became disconnectedWhen we were mysteriously disconnected I never received a call-backNow when I attempt to call I am put on hold indefinitelyHaving read the reviews/complaints against the c
My Grandpa purchased tickets for us to visit our home state from our duty station Our orders changed and now my husband has to go overseas As a result we have to move with a moving van and cancel plane tickets Justfly.*** will do nothing other than provide a travel credit for another time rather than provide a refund We gave them a copy of the orders and still they will do nothing We contacted American Airlines and they are, so far, complicit with Justfly.com in RIPPING OFF ACTIVE DUTY MILITARY This is a legitimate issue that needs attention in more than our household
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
For the last years I have used a third party to book plain tickets This was my first time using justfly.com this past Christmas When booking the flight for my four kids and myself to go to Arkansas to see their grandparents for Christmas I put in my available fly dates and waited for the price to come up on the screen With each ticket being $550+ dollars to get to Arkansas to see the grandparents I frantically looked at many options I ended up booking with jusfly.com for a $for five tickets Two days before we were to leave for Christmas I got notification that it was time to check in I didn't think anything of it and continued with the day Upon checking in to the flight they told me my reservation was for two days before I had originally booked the flights I thought I called and there was nothing they could offer except using the credit with the airline fees making the tickets more than the original cost I booked with another third party and spent thousands of
After reading all the complaints I am surprised there has not been a class action Lawsuit against these people,
everyone says the same thing when you send your payment in they change your fly dates so you have to cancel and pay there fees, what away to make money for nothing doneStay away from JUSFLY they are no good
I booked my flight with Just Fly on line never got my confirmation so after hours calmed to make sure my fligbt wad bookedThey said show nothing for me something must not have went through to rebook.They trasfered me and I gat a male rep he tried to charge me dollars more for flight than what wad on lineI complained and he gave it to me gor same priceI got confirmation right awayThe next day I got a confirmation for first flight so know have tickets same flightI called to cancle one of thr tickets less than hours I was told there would be a canclation fee of dollarsWhen I explained every thing he sad cant take fee awayI ask to speak to his supervisor he says just hold onHe comes back we will only charge a dollar cancellation feeI told shouldn't have to pay anything I was advised you had no reservation for me to rebookI again ask for supervisor and was told he would just tell me the samethingmin later I had to ho bake to work or would be lateI asked to have sup call me at after I got offI of course got no callI called back recording said min wait, then 13min wait then , then or moreI got a female rep on phone ask for supervisor was told she could not transfer me I could not speak to supervisor until I give my info, reluctantly I gave it to herThen ask to speak to her supervisorThen she just hung upI will dispute charve and never book with Just Fly againI had booked other flight with them but never again
On 08/04/I bought a roundtrip Airplane ticket from JustFly***Justfly Booking: *** Depart:Airline Confirmation: *** Return: Airline Confirmation: *** On the page where you buy tickets they advertise : CSA : Protect Your TripTravel With ConfidenceCOVERAGE INCLUDES: Trip Cancellation 100% of Trip Cost Trip Interruption 150% of Trip Cost Travel Delay Up to $5,Baggage Delay Up to $2,After I paid for ticket and insurance, due to a family issue I had to cancel my ticketI called them to the refund but they told me I have to pay $penaltyI told them I bought insurance, but they told me insurance does not work on the same day you bought the ticket!!!!! If above is the case why they don't put this on their website so users know? This is clearly an excuse for not paying me my moneyPlease help! Thanks --Sasan ***
Due to airline's changes to my itinerary, I had to cancel my flight reservationI followed all proper procedure with JustFly for my cancellation and was approved for the refundI received an email notification on Oct of my refund process had began but to allow days for processingI called JustFly on Nov requesting a update on my refund, only to be informed that Avianca needed to returned my fundsI was also informed Avianca was not responding to JustFly's refund email requestI called JustFly other times after the initual call, all I received was the same story as mentioned aboveI called Avianca directly in hope to resolve this issue but was told to talk to JustFlyAvianca informed me during the call that JustFly had just initiated the refund process Dec and to have JustFly call Avianca via conference call with me to sort this outNatually the contradicting information upset me, I call JustFly to accomplish this conference call but this request was denie
It hides charge inside the total bills without separating them so that users will not notice easily
I booked and paid for round trip flights from JFK to London Gatwick through justfly*** for my family of fiveFour on one booking number and my daughter *** on a second booking because she flew out in advance of the rest of us - all were booked on the same return flightWhen we arrived at Gatwick to depart the agent at Norwegian Air checkin desk told us *** flight was cancelledWe received no such notificationNorwegian Air said it was nothing to do with them - we needed to contact the booking agentI immediately called Just Fly who was said it was the airlines fault and in the midst of trying to resolve dropped my callWe had no time and the Norwegian staff said she'd never make the flight at that point anywayWe gave our daughter all the cash in whatever currency we had on us and a credit card and got on the flight without herCan you imagine our distress? Thank goodness she's years old and could handle itWhat would we have done had they done this to our 7-
Poor customer service and misleading purchase informationI booked a flight that I was even certain to select “extended cancellation” due to the off chance that I would need to fly elsewhereI ended up not needing the ticket and called to ensure I could get a refund and was told that I was not eligible due to being ourside the hour windowI asked what the extended cancellation was that I paid extra for and was told that was only for hours after purchaseI was confused sinde that seemed to be the STANDARD cancellation policy and asked to speak to a manager and was placed on hold for a long period of timeThe manager advises me the same thingI ask if I will get some sort of a voucher to be able to use that credit at least and was told that I can only use my credit for travel from the same airport to the same destinationThis is rather insane to me! This ticket was going to be for a quick trip from somewhre I was being sent for work AND I may never be there again? Why can’t