On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I bought ticket through JustFl*** and got confirmation email on January Later when I checked my credit card I was charged for ticket instead of 5, ever since I am trying to resolve this problem and its still unresolvedI have made multiple calls to JustFly to resolve this problem and each calls were an hour over long but they have no answersAnd now I will put me on hold and disconnect after They have been promising to get back to me through email but so far no email was send to me about there progress in investigationThis company doesn't deserve to get even ZERO as rating Its so hard to communicate to anyone, there is no follow up with their customer regarding any concerns Its been months now I have no result yet
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!
On June 8th I purchased a flight and the transaction timed outTimed out notice said that it was cancelled and that my card was not charged The confirmation on cancellation form was ***
They charged my card $anyways and now will not return the money or cooperate with my bank
I did a second transaction to get the flight and that went through and second transaction flight was taken
The overall thought of the business is greatThe customer service as well as the information they give you on the website is a lieIf you call them they will straight up lie to you and then try to get you off the phone by putting you on numerous 3-minute brief holds while they figure out the problemI wasted over $1k today on different round trip tickets for me and my wife for our vacation this summerI was told that I was being booked for "STANDARD ECONOMY" instead of "BASIC ECONOMY" There is a huge difference when flying with UnitedI have nothing against United here but was very upset with the misleading information that JustFly*** was givingWhen you look on the website it will show just EconomyWhen you purchase your tickets and finally get the confirmation it will change from Economy to Basic Economy, which comes with restrictions like no carry on bags and you can't sit with the person(s) you are flying withThat was a problem for me so I went ahead and called them back to cancel my flight and redo it since you can't upgrade from Basic to StandardThat being said I was told I would originally be charged $per person to cancel even though I had just bought my tickets hours priorI can understand the hour cancellation policy however, if I call to get help while booking my flight online and you repeatedly tell me that it is not a basic economy and then ends up being soI expect to be compensated and not screwed out of $After being put on hold for hour 30min to resolve the $cancellation charge, I was told they would bring it down to $per personI said that was fine if the situation would be fixed and I could get booked on the correct flightThey assured me they would walk me through everything and get me what I neededSo I get my flight canceled and I am transferred to get another flight for my vacationI went over a few different flight options but came back to a similar scenario of flying out with Frontiers and returning with UnitedSo I asked the representative of JustFly.com about times while on the phone, "Is this Basic Economy or Standard Economy?" I was assured throughout the entire phone call that it was Standard and that I could choose my seatsI even went as far as to tell him which seats we wanted and was charged an additional charge for the seat requestWhen everything went through he said that the seat arrangement didn't go through because someone must have already taken them but that I would receive an email confirmation with a new seat guide and I could choose my seats thenI waited minutes and received said email and followed the linkIt brought me to a page that said I couldn't choose my seat because I was wait for it BASIC ECONOMY!!! I am livid at this point and call back a 3rd time already knowing I'm going to be out $1k dollars from refunds, that don't come for at least days, and still no where with my tickets for my tripOh I might add that I was trying to handle this while working from my own business which cost me about 1/hours todayTime is money peopleThrough it all I told them to get me in contact with the supervisor immediatelyI was put on hold for a total of minutes and seconds before finally getting a hold of a supervisor who told me to hold for another 3-minutes (turned out to be minutes) all to tell me they would refund my 2nd round trip tickets to me in full with no penalty but that the $I paid originally would still standI understand $is not a lot in the grand scheme of things but if you are willing to let a company go in and not give you all the facts, scam you out of your money, and then pretend everything is okay, then I would say go with this businessOtherwise STEER CLEAR OF IT!
Supervisor name (Fake i'm sure): ***
ID # ***
I might add that every call is rerouted to a call center in India and it is very hard to understand themNothing against them but I would want my customer service to be able to know the situation at hand and not out source it to someone who is cheaper
Justfly.*** doesn't take responsibility for their mistakesWe had requested vegan meals on our flights to and from Dublin, Ireland and on our way to Dublin only my wife had the correct meal given to herThey did not communicate that I too had a vegan meal requested almost months before our flightThen on the way back to Los Angeles, our flights were supposedly confirmed to be right next to each other but the airline stated that only seat was reserved and the other was notWe never had any problems like these with other booking companies and we will never use them againThey said they could not do anything about it and to talk to the airline when we arrive for boarding which would be too late by then
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
Worst customer service, excessive hold times up to two hours and unable to make any upgrades or purchase additional options
I purchased a flight ticket on justly*** on 6/28/for my sister and her child to travelHer child has disabilities and for that reason I made sure to buy a direct flight from LA to NYThe ticket was advertised as a direct flight so I purchased the ticket, When I called later on in the week to get information on special services, the representative told me that the flight I purchased was not a direct flight, it makes two stops in other statesDue to my sisters child's conditions he requires attention and care and gets very antsy quicklyI called the airline directly and told me that it is a flight that does stop in other states and is about hrs of flyingThe advertisement on the justfly*** website says it is a non stop flighti contacted both the airline and the website customer care to get the issue resolved and neither want to exchange or refund my money due to the mistake that was made
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I booked a flight from Boston to Barcelona through JustFly*** on October I was charged the full amount on that date, matching the booking receipt and price I was quotedTwo months later, on December 22, I was charged an additional $I never received a receipt for this transactionI attempted to call customer service to figure out what this charge wasThey insisted I had logged onto their web site to chose seats on December 22, but I have not altered this reservation in any way since the original bookingThey were not helpful and did not refund the transactionAs this charge was not mentioned in our original contract, I believe it was charged erroneously
In process of booking my fly on web justfly I read your cancelation would be free no mention any fee, time of cancelation or other condition or limited of cancelation ,or changing your itineraryAfter I finish my booking I read new rules on the same web ,it is literal from justfly booking conformation: if your ticket allows for cancelation as minimum fee of $will be charge at the time of cancelationBut it had never was explained if your tickets are refundable ,instead you read in time of booking that cancelation is free, no explanation why in month before fly it is impossible to modify, or cancel tripI though it is fraud to change the rules in time of booking and not clear explanation of rules of cancelationWe tried to use rules of minimum$fee for cancellation, but it not working with this companyWe still hope on peaceful resolve of our issueAdditionally representatives very confused with the rules not sure with correct, do not know location of headquarter, imp
I paid for a plane ticket on *** but because of medical problem had to postpone now Im trying to make a reservation with my travel credit and they tell me I have to talk to customer service but there is no customer service and I paid 386.00for ticket and to put it on travel credit and now I dont have and cannot get a plane ticket
just fly canceled my mother in law's ticket without notifying you and would not answer your callHorrible customer serviceit was a flight with legs and layoversthey just canceled third legwe came to know about the problem while checking in at the airport for the first flightafter that, we called customer service of just flie who lied and lied again to us and made promisesthey have not responded properly to *** complaint on their pagehere is the complain I posted on their *** page========================= "we contacted both airlines involved * *** *** both of them said as booking has been made through just fly request needs to come from themyou dint booked with us, your agent "just fly" did they are the one you need to contactbut you guys were not able to work with airline to get the problem resolvedall the agents (more than 10) I spoke with, just kept dodging the problemand they made promices1)talked with few customer care ag
I booked a round trip ticket from this company well ahead of my travel dateAbout two months to the date of my travel, I received an email from them to call them as there has been an "airline initiated change to my itinerary"I called them and they confirmed the changes and I agreed to the changesAbout three weeks later, I received a similar email saying the same thingThis time they offered me a route that had about Six stops and I told them that I could not accept thatI was put on hold and after a few minutes, another option was quoted and I accepted that change
Two weeks later, I called the airline to reserve seats for my round-trip itinerary for my flight and the airline told me that I only they only have me down for only one way and I had no return booking with themI was shockedI called justfly.com and they told me that the airline had cancelled that flight (not true as I found out from the airline itself)I asked when I was going to be told of this change considering the fact that I was leaving in a few daysThe rep re-booked me for a return trip which was exactly the same as the original itinerary that they cancelled the first time they told me that itinerary was no longer available
Having learnt my lesson, I called the airline to confirm that I do actually have a seats on the plane and they told me that they do have on a flight that was leaving a day later than the itinerary that Justfly.com emailed meI called Justfly.com again and they said that they will fix the discrepancy within 24hrsI am writing this almost 48hrs later and they still have not fixed itMore than months was when I booked this itinrary and I still don't know if I have a seat on a plane or not and I cannot get my money back either
The representatives do not speak English and they totally misunderstand what you tell them and repeat scripted sentences without any consideration to your issueAs one of the representatives was talking to meI overheard another representative repeating the same exact sentence to another customerIt is a terrible company
On 6/14/I called Justfly at hoursI was transferred to a customer service representative so I could speak with them about extending a trip from September 30th to October 4thI booked my honeymoon to Iceland from September 24th to September 30th prior to finding out that I could take extra days off of work to make this a once in a lifetime honeymoonI spoke with the customer service representative for approximately minutes as I was on hold for approximately minutesMy total call time was minutes and secondsAnyways, I spoke with the customer service representative and explained my situation to himHe advised me that the airline has a $cancellation/processing fee and then Justfly has a $per person ($300) processing fee, bringing the total to $I advised him that right now I can actually book the flight to Iceland from September 24th to October 4th for a little over $I told him that it didn't make sense to spend $for cancellation fees
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I purchased a ticket on JustFly.com and decided to cancel itWhen cancelling it, I was charged $and got a travel credit of $553.46; over phone, I specifically asked the operator whether I will be able to use my travel credits in late January 2019, and got an affirmative answerA week or two later I was trying to use my travel credits to book a flight departing in late January 2019; however, I was not able to book online because no matter which date I choose, the system did not return any flight to me for selectionI then called customer service, and the operator was able to confirm the existence of a few flights in late JanuaryAt that point, I asked the operator to book the flight, but she put me on hold and never returnedA few days later, I called again with the same purpose (booking a flight in late January using my travel credits); the operator was able to find the flight I intend to purchase, but she could not get the fare/price of the ticket, and thus I still could
ME AND MY WIFE BOOK A FLIGHT.WE HAD TO CANCEL DUE TO THE FACT SHE WAS NOT FEELING GOOD DUE TO HEART PROBLEMSCALL JUSTYFLY AND TOLD THEM WHAT HAPPEN AND THEY SAID I COULD CANCEL AND THEY WOULD GIVE ME CREDIT OF DOLLARS I COULD USE IN A LATER DATEI TRYED TO REBOOK AND WAS TOLD ON NOV THE THAT I HAD NO CREDIT.I WOULD LIKE A FULL REFUND.AND WOULD LIKE TO REBOOK.AND PAY NO PENALTIES
I bought ticket through JustFl*** and got confirmation email on January Later when I checked my credit card I was charged for ticket instead of 5, ever since I am trying to resolve this problem and its still unresolvedI have made multiple calls to JustFly to resolve this problem and each calls were an hour over long but they have no answersAnd now I will put me on hold and disconnect after They have been promising to get back to me through email but so far no email was send to me about there progress in investigationThis company doesn't deserve to get even ZERO as rating Its so hard to communicate to anyone, there is no follow up with their customer regarding any concerns Its been months now I have no result yet
My trip to Europe was a nightmare from start to finishI originally had to cancel my plans due to a death in the familyI was refused a credit by someone whom I could barely understandAfter several attempts, I spoke with someone who could speak passable English and was finally offered a credit with a hefty cancellation chargeWhen I went to rebook the following summer, the choices of flights that were made available to me were absurd - leaving very little time for connections, a change of airports in Paris and the inability to negotiate a better route, at the same time being charged an even more exorbitant rebooking feeEvery time I tried to call for assistance I was faced with someone intelligible, the travel portion of my trip was long, exhausting, stressful and ultimately extremely expensiveI would warn anyone to avoid this company like the plague
THE PROBLEM IS I BOUGHT A ONE-WAY FLIGHT ON JUSTFLY*** THE DATE I INPUTED ON THE WEBSITE IS NOT THE DAY OF THE FLIGHT I NEEDEDTHE FLIGHT WAS FOR FEB AND I DID NOT SELECT FLEXIBLE DATES OR WHATNOTSO ON THE SITE WHEN YOU PUT IN A DATE THE OFFERINGS THAT COME UP ARE FOR DAYS NEAR ITIT IS DECEPTIVEWHAT HAPPENED WAS THE FLIGHT I BOUGHT WAS FOR THE WRONG DAYWHY WOULD THEY EVEN SHOW A DIFFERENT DAY? IT COST ME $EXTRA TO CHANGE THE FLIGHT WITH DELTAWHEN I COULD HAVE BOUGHT IT FOR THE ORIGINAL PRICE ON THE 15TH OF JAN WHEN I BOUGHT THE ORIGINAL TICKETNOW THE PRICE HAS GONE UP ON THE TICKETJUSTFLY*** I FIRMLY BELIEVE IS USING DECEPTIVE BUSINESS PRACTICESTHE REASON IS SO CUSTOMERS MAKE ERRORS IN BOOKING THEN HAVE TO PAY HIGH FEES TO CHANGE, CANCEL AND FIX THE PROBLEM
Forced to cancel flight and charged $dollars cancelation feeThey refused to give me a refund of $and they are forcing me to book the flight with them and charge me double amountThis is criminal!