My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf* Justf* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf
* Justf
* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I been trying to rebook a flight using travel credit and they keep adding new fees I paid in fees and I still have not been able to book it so I asked for a refund for me credit they said they don't refund travel credit
I completed a transaction for a multi-destination trip selecting both a flight to one city and a return from another The Justfly software failed to execute the transaction for the return (second leg) flight which then required booking a one-way ticket at far greater expenseThe staff could not understand the problem and could not resolve the issue
we booked ticket months ago for vacation in the philippines, we booked tickets, we used difference credit cards so we end up having different booking number, we have connecting flight in our ticket from greensboro to washington, washington to japan and japan to the philippineslast month for some reason united changed our connectinfg flight from greensboro to washington, so we end up having misconnection, so this starts the nightmare, we called just fly to fix the flight, they said they dont have flights no more on december from greensboro to washington, that will connect on our 2nd flight from washington to japan then we requested to change the flight to raleigh ,nc because they have available flight to connect to our 2nd flight from washington to japan, and they said they emailed there travel partner, after week, we thought everything was fix becuase they email us that its good to go, when I called them again they said that their travel partner denied the request bec
I booked a flight on just fly and I had an issue in terms of completing itI called customer service to fix the issueIn the mist of everyrhing, the rep decided to take her own liberty to change my two last names and turn it into oneI was lividTheybasked they couldn't fix it so my only option would be to cancelNow I have to wait up to two weeks for a refundMy trip is in a monthThis is being unacceptable and since they changed my information WITHOUT my consent, they have until three days, then I'm submitting a claim
While they appear to have good rates, I had a situation of a bait and switch My wife bought a ticket for ~$to spain, and shortly after, she bought me the same ticket The problem was that they charged my card over $ Since I took screenshots of the online cart after the purchase, and had a lot of backup information, I thought the problem could be resolvedThey stonewalled me by requesting original credit card statements Of course, since I just made the purchase, that would take weeks, and that is not possible with the fluctuating prices of tickets It basically held a gun to my head I spent days following up, and each time I spoke to a representative they would explain how I contacted the wrong person, giving me a new "correct" contact method each timeYou can roll the dice, but if anything goes wrong, they will not take responsibility
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline *** and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
I made to attempts to book plane ticket onlineFirst one didn't go through , second one didCompany charged my credit card twice After calling them to resolve the problem I was told that they cant refund the money because the plane already leftI contacted air lines directly and describe the issueAir line representative sent authorization to fully refund the amount to the travel agentI called travel agent to request refund and I was told there is processing fees of $Travel agent refused to refund full amount and informed me that they are not going to process refund until they get $up front
I had to cancel flights to London in May and was charged $per ticket by Justfly.com over and above the cost of my ticketsIt does not seem reasonable that I should be charged an extra fee over my ticket price
I utilized justfly*** to purchase tickets on frontier airlines for an upcoming trip to Las Vegas in OctoberThe purchase was completed on 8/08/I was billed separately by justfly*** for $It was stated to be part of ticket price, but this was billed separatelyWhen I received my itinerary, I was booked for my return flight on a totally different date than I had chosenThankfully I took a screen shot of my confirmation pageI contacted Frontier to resolve the issue, but they had wanted to charge me additional monies to keep the original reservation I had already madeThankfully that pieces was resolved after an hour of back and forth and being placed on hold, but I was told by Frontier that I could have made the reservations directly with them for the same amount that I was charged by JustFly.comI contacted JustFly*** for a refund of that part of the money due to all of the issues I had with my original reservationThe initial CSR that took my call could not help an
On Sep 28, I helped my mother with her travel arrangements to visit her newborn grandsonThe itinerary from Miami to Palm Springs was correct and everything went as plannedIt was upon the return trip that an issue was discoveredhours prior to the flight departing Palm Springs I checked on the statusThe flight number on the itinerary was incorrectI left a callback number for American Airlines so I could obtain clear guidance but decided to drive to the airport which is one hour awayUpon arrival, another family was dealing with the same exact issueAs it turns out (I'm saving you about minutes of conversations), American Airlines had change the flight numbers back in early OctoberJustfly*** did not contact my mother or call her regarding the changeThe flights that we paid for did not exist and the itinerary had changed setting her take-off time hours back, a longer layover, and the final destination would arrive much laterThis messed up the transportation t