When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w
When purchasing plane tickets on JustFly.com, I was originally charged the advertised/original booking price ($1320.04) for each passenger (total)and then according to my bank statement (I have my bank statement to prove it) - I was then charged a higher amount: $1424.04, and refunded the $immediately afterThis is a $increase per ticketI called them on numerous occasions, where they place me on hold and then continue to stay they are "investigating the situation." Additionally, I was charged $Which they claimed was a seating selection chargeI did not select the option to pick my seats nor did I receive a confirmation for my seat numbers
OUTRAGEOUS!! I wish I had better words to describe the cluster of problems that this company brought in my families liferight from the beginning this company kept charging my card account countless times changing flight packages where the prices just kept going up, and up, and upThey kept me on the phone for hours, and hours at a time, called me back at various hours, trying to change my travel package, and of course recharge my cardIt has made my credit card account a plain messthey continually attempted to charge service fees when it was their employees mistakes, and recharging higher prices on the same thing several timesIt was a pattern that just kept repeating, and repeating, They kept calling back and saying that there was a mistake, and the previous package is no longer available for the agreed priceOver time, they took an initial flight booking of $1,to over $2,My last straw came when for the third time; I thought that we had managed to bring this expe
I bought tickets with Just Fly from Miami to Cuzco, Peru, one for myself and my friend Alina BonnJustFly booked us on Aviaca to get to Lima, and then on Peruvian airlines to get to CuzcoJuly - returning July We got there fineOne the return date, the Peruvian flight was 1/hours late taking offThey couldn't land in the Cuzco airport to board usTherefore, we missed the connection in Lima for AviancaPeruvian airlines and Avianca said we had to go back through JUSTFLY, that they couldn't help usWe contacted JUSTFLY from Lima, and they said they would get back to us in 24-hoursWe had to buy outright another ticket from Avianca so we could get back to MiamiIt cost $ticket/$totalI have called JustFly every day for the last days trying to get reimbursement - and they keep saying they have a call-out agent working on it - but we keep getting the same story and no one helps usI have talked to an Ece and a manager StellaThey said we should g
I booked tickets for a family of and accidentally misspelled the name of one person by letter (instead or "r" I placed "r"I called the airlines itself and told them about the issue and said that it shouldn't be a problem since the person is still a minorBut since I didn't booked the tickets directly from them they advised me to call Justfly to make the correction and there will be no charges for thatI called Justfly and told them about the situation and informed them that I've already called the airlines and they allow the name change without any chargesThe airlines itself is not charging for the correction of the spellingbut Justfly is charging me $even if they are not being charged by the airlineI think the $is just too muchThey lowered the fee to $but I still believe that I should not be charged with anythingI even had to wait for almost hours on the phone for them to make the necessary correctionI am not sure if they purposely placed me on hol
I was given one price online, hit the "select" button, was given a higher price, called and was told that prices can change anytime, even after hitting the select buttonThe price was still decent, so I put in my credit card information and THEY CHARGED ME A HIGHER PRICE STILLI called immediately to complain and was told that that is there policyThat must be illegal! I don't have time to fight this right now, but it cost me $
I would like to place a complaint against a transaction with Justfly*** * bought a ticket with Justfly*** on 7/3/for $and also bought travel insuranceI canceled the tickets on October 5, and immediately they took money out of my checking account for cancellation penalty on October They also charged me a cancellation penalty feeThey have refused to issue a refund as promisedI have called them every two weeks since October and they keep telling me to waitI would like to file a complaint because they are not responsive and every time I am placed on hold the line is disconnectedI would like my refund as agreed for $812.16-the total ticket fees was $and so they have extracted over $from my checking account
Company claims that Turkish Airlines limits them from refunding my flight ticketsI contacted Turkish Airlines and they stated that they have no such limitations and that I should be able to receive my refundAfter calling JustFly*** back, they stated that all tickets are non-refundableI was not made aware of this prior to contacting JustFly.comIn my email, the information I have about cancellation states: "Cancellations: If your fare allows for cancellations, a minimum fee of $USD per passenger will be charged upon cancellation, and an airline fee will be applied at the time of rebookingIf permitted by the airline, the remaining funds may be available within one year of original ticket issuance." JustFly*** now claims that their terms and conditions supersede that statement and that they will be keeping my $I have contacted my bank to report them as fraudulentThey also have a toll free phone number listed on their website: ***When I called them,
Justfly gave us a price of $per passenger and added $for insurance when I confirmed my reservation email insurance was not added but an extra $was added to the passenger fare rates I called justfly and spoke to a supervisor name *** *** *** *** and he said he had to give his agent the benefit of the doubt telling us we were out of luck and if we cancelled we'd have to pay a cancellation fee
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
I booked a flight through justfly***The booking number was *** and the Lufthansa confirmation number was***I got an email stating there was a slight change in my tripWhen I checked the itinerary there was only a min differenceThen one week before my flight I called the company after seeing that in my itinerary part of my trip was cancelledThen I contacted the company and they said they would resolve the issueThey then called back and said I would be fine to travel and everything was confirmedThey then sent me a new Lufthansa confirmation number ***Even when I called Lufthansa they said everything was confirmedThey sent an itinerary the day before my flight confirming my flight details were perfect and an email saying that I was ready to go on the flightHowever when I got to the airport Lufthansa people told me that justfly.com booked me a reservation but they had confirmed my reservation in the correct classThey also said that this was quite freq
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I booked tickets from Justfly*** website at 9:PM May 31, The flight is from JFK, New York to Taipei on 11/10/but it needs passenger to connect flights between PVG and SHA airport at ShanghaiChinaMy wife she is using a Chines passport so she will need a special permit to Taiwan if she will from leaving any airports in ChinaWe didn't realize that as we booked so I cancel the tickets within hours but the Justfly representative says that they will charge $cancellation fee for each ticket and other fee $31.9, total $According to the Department of Transportation’s consumer rule “Enhancing Airline Passenger Protections” customer should not be charged any fee if the cancellation is made within hrs of booking, as long as the booking is made days and earlier of departure dateI also call the manager regarding the issue, but he explains it is stated in their policies to charge customer "modification fee" for the cancellationI can't see all the fine prin
I booked roundtrip flights through Justfly to GenevaDue to an immigration clause, I was required to switch my return flight to return one day earlier through Justfly, since the airline wasn’t able to switch flights booked through JustflyI was told that switching flights from the 20th to the 19th would cost me more than half the cost of the original tickets themselvesI was forced to cancel the trip and was assured by a Justly employee that the cost of my ticket purchase would be returned to meA week goes by and I receive a call telling me that I won't be getting a return because I cancelled the trip minutes too lateAfter I discussed the absurdity of that with the representative I am assured that I would receive my refund for a second timeWeeks go by and I call Justfly again because they simply acted like these instances had not occurred and stopped contacting meI am told by a customer service manager to write her yet another formal email complaint about the situation so
I booked a trip for $A couple weeks later I broke my foot, and revived a dr note stating I could not flyI asked for a refund or credit for full amount, and they said I could only be credited $300, and be charge $change fee plus $rebooking fee and not be credited the return flight of $This is crazy
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
Initially Purchased airline tickets with justfly ( had used kayak hub to find justfly) days before my original flight day my grandmother diedCalled just to adjust my ticket but the price was ridiculousWas forced to buy through another carrier directlyWhen I arrived at my destination I was told that my return segment from my destination would cancel abd rherfore I had to contact the airlineAirline said I had to contact justfly because these tickets were only on the control of justflyThen I called justfly and they said I had to pay $per ticket to not have my ticket cancel at all the day I was traveling back to New York from ColombiaI paid $dollares for me and my husbandThe day of my departure I arrived to the airport early and to my surpriseMy tickets/seats were cancelled therfore my $were paid in vainDelta was very gratious with us and were confirmed and given seats back to nyc I was also advised by Delta that I was not supposed to be charged this fee due
I attempted to purchase tickets for a flight on JustFly website, and had submitted all of my flight information and credit card information, all based on the price that their website advertised, and had clicked on the "Confirm & Submit" buttonAs all my information was loading, I got a message stating that the new price of the flight went up $dollars and the website displayed the new higher price, all while my credit card and personal information was still loading for finalizationI immediately stopped my transaction and clicked on the "back" buttonI saw that the website was still displaying the same price that I had initially conducted the transaction, with no changes to the priceI immediately called the company to complain
I tried to cancel my air ticket immediately after booking and wasn't allowed to until the ticket was issued, so I canceled my ticket a few hours after booking, and should have been refunded in full in accordance with federal lawThey are withholding my insurance fee since they claim I used it to cancel my tripI asked to speak to a supervisor and they promised someone would call me backIt never happenedI kept calling but the call quality was so poor, it was nearly impossible to hear themFurthermore, they still refused to refund me
My family and I (myself, husband, and two children) were due to take a trip to Italy on June 24thWe purchased our tickets through JustflyThe cost of the four tickets was $4,We had an unforeseen problem with my daughter's passport and asked Justfly to rebook our tickets for a later dateInitially, every time we called Justfly they told us that the tickets no longer belonged to them and that we had to deal directly with British AirwaysAfter being on the phone with Justfly (on and off and on one occasion from in the evening to the following morning) for three days we were told, by a supervisor (***) that our tickets would be rebookedWe were asked to pay an additional $1,We agreedWe were asked for our passport information and credit card numberWe were then told that the we would receive our ticket confirmation within to hours for processingWe waited days, and when there was no confirmation we called backAgain, we were placed on hold for several hour
On October 30, 2017, I was scheduled to fly from Nashville to Dallas after booking a flight with Just FlyOn the day of the trip, I made it to Greenville, Mississippi at which point the continuing flight was cancelledI called Just Fly for a refund immediately, given that the flight no longer existedAfter three hours of talking to multiple representatives, the call dropping (or Just Fly hanging up), and getting transferred over and over again* *** from Just Fly confirmed that the trip fee of $would be credited back to my card in 1-billing cyclesThis confirmation occurred on October 30th at about 2:Between October and November 10, I would received missed calls from Just Fly while I was at workWhen I tried to call the number back, it was listed as disconnectedFinally I received a cryptic voicemail from Just Fly, but with no call back numberI called the number listed on the websiteWhen I called, no one seemed to know why anybody had called meThen they w