My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money
My wife's father, who lives in Tokyo, had a heart attackI called Just Fly and spoke to an agent while my family and I packedThe agent said he would send an e-mail and if I didn't get it soon call them back
On the highway I refresh my mail app over and overI get nothing from themMy wife and kids are in tears by this point
I call them back and tell a different agent I need my confirmation e-mailShe says she will send me a cancellation e-mailI said "No, I want my confirmation e-mail." She said "Okay sir."
I get a cancellation e-mail
I call back and another representative yells at me and tells me I should've booked hours ahead of timeI ask to speak to her supervisor and she hangs up on me
I call back and another representative tells me no supervisors are available today and the hold music starts playingIt doesn't stop even as I pull into the airport
I cannot stress enough how unprofessional and how morally unethical my experience wasCompletely disgusted
I purchased a round trip ticket for my grandma at the price of through the just fly booking agency for the date of of November departing Jacksonville FL - November return flight I never received email confirmation until the next morning and when I did the next morning the dates were incorrect I then called them and explain that the itinerary was incorrect I then explained that I wanted to correct the dates if my to be refunded I was told that I was not able to be refunded that I had to pick another flight or either I would lose my money I would lose my money due to the fact that they wanted to add an extra cost of $I called American Airlines and they cancel out the flight but they said that I did not book a round-trip flight I explain to the agent that I had booked a round-trip flight and they said it was not shown so then I called back to just fly and I asked to speak with someone who speak fluent English but I was told that I was unable to speak to someone who spoke flu
Justfly seems to be a fraud to meI booked my flight in October and my departure date was in DecemberThey could not confirm my flight in months!! I called them over times and each time they said to me "Please call after 24-hours, your ticket is still in process"What does that mean! When I told them that I want to cancel my flight and wanna get full refund, they did not agreeThey said that I will not get full refundBut why? Its their fault that they could not confirm my flightI could not take the risk, so I wanted to cancel the flight with them and buy from somewhere elseI even talked to the manager, but he was a rude man and said the same thingI strongly discourage to book flights with Justfly, if you really don't want to waste your money
I wished to take my year old, retired US Navy hero father to see his sister in Florida for ThanksgivingI called Justfly*** to specifically inquire about cancellation and refund in the case my father would not be able to fly due to his health issuesI was told if I purchased additional insurance from CSA Travel Protection for $that would guarantee my refund in such a caseI purchased that insuranceMy father is very ill and told by his physician he could not fly because his pulis below He will probably never be able to travel againWhen I called justfly*** to cancel his flights and request a refund, I was told they would not honor the insurance I bought at the recommendation of their own employee, they would issue a voucher to be able to be used in the next year, however, it was non-transferrable to me! I paid for this ticket and now I am out $This is unacceptable and I need your helpTo be told by this company that I would be able to get a refund IF
I bought RT tickets through JUSTFLY to visit sisterWe are unable to go due to her being very illI canceled in enough time for the ticket to be re-booked (June 18, 2017)First Justfly told me I could not cancel, that the airline would not let meThat was an outright lieThen they told me, of yeah you can cancel but I will be charged $per person to cancelThe RT ticket cost $I had bought *** *** ***, which states that travel insurance will reimburse you 100% of your ticketI called *** and they gave me a claim # and said I should be reimbursedThen I called JUSTFLY back and they said ok, good you cancelled your trip but still we have to charge you $each cancellation feeI finally spoke to a manager who said they would cancel but have to charge me, now$per person cancellation feeWHY should someone buy *** *** *** when you will be charged anyway??? I believe this a a serious scam and double talkPLEASE DO NOT USE THEM
I had to change my departure and return dates due to a health problemI could have simply cancelled the flight and received a full refund through the insurance I purchasedHowever, I decided, since I did still want to go, just at a later date, I'd take the flight credit option the Indian woman on the phone sold me onShe then told me I could pick a flight online - as long as it was United Airlines and going to the same destination - to apply the credit toWell I found one that was the same price as the one I had just cancelledThen I'm told that she "can't find that flight"Then I'm told that I cannot in fact pick a flight from the website, that it has to be a flight that this special "flight credit" department can see on their screensOf course all of the flights that they see on their screens are more than double the price of the flight I had originally cancelled for flight creditWaiting on hold now for hour so far to speak to a supervisor
In the month of August I purchased a plane ticket for my mom to travel from Argentina to USA where I reside, a few days before the trip, she had some very painful problems with her hip, and wasn't allowed to travel by her Dr, it would have been imposible to her to do the trip, the ticket cost was $1100, I called the company, Just Fly, it is very difficult to get someone that speaks english, buy finally I got the ticket suspended due to medical reasons, and I paid $to do this, very stupid of me, I bought a ticket for myself to go help her recover ALSO THROUGH Justfly, I leave tomorrow, and I wanted to come back with her, I called them, and after a looong call, I paid another $to get the ticket reactivated, it has been almost weeks of daily calls and arguments, employees and supervisors, I don't know but I can't get her ticket, first, they want to give me a ticket for a different date than mine, witch doesn't make any sense because I go all the way there to get her and the
A minus star rating
A cautionary tale - I booked for the first time with Justfly back on July 4, The email confirmation came back and I clicked ok and forwarded it to my husbandHe immediately noticed it was for the wrong month, August instead of SeptemberThe email was a no reply beyond the initial okI checked their site and there is only one number and I began calling and immensely frustrating endeavorThree days and several dropped calls I finally got someone explained what happened and gave them my phone number and flight info and they put me on hold and dropped the call and never got back to meI then contacted Lufthansa the airline Justfly booked us onI spoke with a representative who said only Justfly could change the reservationAfter I explained to him my phoning problem, he sympatheticaly gave me a special number they use to contact JustflyWhen I did call that number as soon as they determined I was a customer they redirected to the same number that put me on hold and dropped me againI wrote Lufthansa and called and although one representative there agreed they could change the reservation and I was transferred to reservations I was again told knowI contacted my credit card company Capitol One and they have been fighting for me but now both companies have said I never tried to change the reservationIn addition to the cost that Justfly quoted for the airfare cost they added a $fee to my cardCan you help, maybe not just me but as I discovered after the fact many others have had similar problems with this companyUnfortunately, I never got anyone's nameAlso, make people aware that they should check any company's customer serviceCan you ever speak to a real person? Let us know is there any agency that arbitrates such disputesI even signed up for travel insurance but it doesn't cover this type of problemA mistake on my ticket that has cost me over $I had to book another tickets and did so directly with an airline for 1/the costSo much for searching for bargainsThank you,
Regina G
I purchased a ticket through Justfly*** on May 08, 2016, what they fail to tell me until I got to the ticket counter was that the 2ed leg of my connection flight was over booked by passengersIt was also the only flight flying out for the day, so that meant that I would be stuck there until the next dayOnce I found that out I tried to cancel my ticket on both ends but China Airlines told me I had to do it through Justfly*** and when I called Justfly*** they told me I couldn't cancel while the plane was still in routeAnyways I waited a few days and spoke to someone at Justfly*** they told me that they submitted my paper work for my refundThey also withdrew $cancelation fee that day, today is July 18, and I have still not received my refundI've called and spoke to someone on two previous occasions and they both told me that the paper work has been filed and for me to basically waitWell it's been months and still nothing, I will call them again in a few day
My experience with Justfly.*** was HORRIBLE! After stressfully comparing flight rates and schedules, it appeared that Justfly’s rate was fairly reasonable, so I booked itImmediately after clicking the Purchase Tickets button, the next page stated in bold caps “YOUR RESERVATION HAS BEEN BOOKED SUCCESSFULLY” I believe there is just 1way to interpret this messageI then relaxed and went to bed confident that I had secured my vacation tickets for myself and familyFALSE!
Well, hour, minutes later, while I was sleeping, an email message came in stating:
“*** *** * *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** * *** *** *** *** *** *** *** *** *** ** *** *** *** ** ***.”
I learned that my reservations were not made, were held in virtual limbo, I had lost my seat selections, forcing my family to sit apart from one another on all flights, and they still charged by credit card account for $(not enough for ticket)I immediately called justfly customer service to cancel my held reservationI requested that my flight be cancelledAfter a long, drawn-out, heated argument over the phone, and a few declines of ridiculous cancellation offers ($fee per person), they finally cancelled my held flight and charged me a $cancellation fee for ticketsThe experience and result was HORRIBLE!!! I will NEVER use Justfly.*** again!
I originally called Justfly April 20th, because I was reviewing my credit card statement and saw a credit back on my card for $When I contacted Justfly to confirm my flight April 20th, the CSR confirmed my flightI asked her to check to make sureAfter numerous 3-mins holds she kept sayingshe came back and told me my flight was cancelledShe asked me had I called in to cancel, which II didn't After another lengthy 3-minute delay, she said *** *** cancelled my flight and to contact themI asked to speak to a supervisor because the representative said thete was a schedule change which caused this cancellationI couldnt undetstand why they couldnt contact me in February when the schedule change happened to notify meThey then proceed to say since the flight I had already purchased was refunded, I'll need to purchase another ticketI m upaet because I wasnt notified my ticket was refundedBecause I have a party of ladies traveling with me on the same flight,
Went to book a flight that they advertised at a certain priceOn different day and on multiple tries, they increase the price right before confirmationIt's a shady practice
No stars I purchased a ticket and airline insurance (which stated a refund would be given with this purchase) for a round trip flight and ended up having to cancel hours later because my husband was unable to book the same flight with his miles I click "cancel reservation" and then told that to confirm the cancellation, I have to pay a $cancellation fee! This was NOT stated earlier in the purchase options and the insurance purchased stated it would cover 100% refundI went back and did a "fake" ticket purchase to see if I had missed anything and saw that there is a banner that across the passenger input page what looks like an advertisement (explains why I missed it) that says "extend the cancellation period" and there is an option of clicking a box to choose itThere is NO listing of fee or payment for cancellations on this bannerWhen I hover my mouse over the tiny "?", there is small print stating this option costs $and then you don't have to pay any cancellation fees by justly*** This is non-transparent business practice and they have just lost a customer (and everyone else I can tell about how horrible this experience has been)We are on a budget which is why we were drawn to this website in the first place and now we are out of money that we didn't have room to loseAvoid at all costs
Don't believe that they will do anything for you by using themTheir Customer Service is terrible and no one speaks english as a first languageIn fact, I had tried talking to one person that wouldn't even speak at allI would say something or ask a question and have dead air and have to repeatedly ask if they were still thereThat just made me mad and that was before completely disregarding my request
I was calling because only days prior, I booked a flight and then got an email from them that reads "Your prices to Bozeman are changing!" So I looked it up and my EXACT SAME itinerary is $cheaper per ticketSo I call them up and I get this horrible customer serviceEven though these prices are the exact same flights, from THEIR website (not another site) they will not adjust the priceI was not even asking them to match the other flights that would work that were $cheaper per ticketThis is just poor business to not even listen or offer any solution or even talk at all! I can't believe I am stuck with this company for my trip when I don't even trust them anymore
UGH!!
I have used Justly*** to secure a flight on Turkish Airlines on July 18thDue to the military coup/martial law/dangerous situation in Turkey I wish to cancelOn Friday July 15th I called to cancel and I was told that Turkish Airlines advised them there was no service disruption (despite major news outlets reporting airport was closed) Saturday July 16th I called and customer service from Justly*** said that Turkish would be offering refunds based on this situationThe rep came back to the line and said that he was still waiting for the "cancellation authorization number from Turkish" and I should call back in hours and they would process the cancellationThree hours later on 7/I called and was told that the Turkish refund policy only extends through Sunday July 17th and would not be valid for my travel dates and therefore all penalties and charges would applyI then called Turkish airlines directlyThey told me they will issue refunds as I am a citizen of a country with an
I booked a flight to go to a friends wedding on Nov 29th and had to cancel a few days afterward due to illness They gave me a credit and charged me a cancelation fee for each ticket When I tried to use the credit I was told that it had expired even though I was using it before the deadline that I was givenI was allowed to speak to a supervisor, but they were unwilling to help me and would not connect with me anyone who could do anything to help rectify the situation
This is a pice of *** Company that cares absolutely nothing about its customers They falsely advertise prices On tickets with very specific connection details then change those connections or details increasing your layover timesBait and switch
These people are now on my *** list!
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
Paid for business class ticket, paid for extended cancellation....and they refused to cancelWe were on hold for nearly two hours, hours before departure and not only did they block us from cancelling or even changing the flights online...they said because we did online chethey refused to give cancelThen it changed to having us call air China, that was HOURS ofnon-stop on holdJustfly is responsi i.efor blocking the site so we could not change the ticket or cancel, for selling us extended cancellation they misled us to think was at least hours from booking, and intentionally directed us to call air China to delay long enough to have the flight depart from LAX with us looking like no-shows on the flightThey mando effort at all to contact air China to assist us, this I know because they could not get through the on hold status we also faced
Services offered by JustFly.com are not only mis-advertised, their policy to cancel and or re-route flights puts all consumers at lossThe wording on their site is confusing and can cause consumers to spend more and receive nothing in returnI had booked a return flight from Los Angeles to Australia and had a change of plans when the departing city changedJustFly charged $to cancel and I will receive my money backAfter the flight was cancelled, they told me that they could not change the departing city and the money I had paid for the ticket will be held as credit on their site and can only be used to book the same trip with the same departure and arrival destination within one monthThis puts the consumers at an absolute loss especially since I was mis-informed that cancelling the flight would refund my money