I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly*** for a family of four under reservation number***Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over
I purchased an air ticket from justfly.com in Feb for travel in late MarchThe flights on the ticket were changed in early March so that now I am missing a connectionThe website says connection time is -hr (negative hrs) i.etake-off is before the first flight landsNote that this is an international flight requiring transit visaI need to do some preparation before I can take this flightjustfly.com does not have a chat support systemThe only option listed on their page is phoneI called them and had to wait for hrs (yes hrs) to get a representativeShe noted my complaint and said that she will forward that to airlines and you will get an emailI never got an email or a response from them ever sinceI tried calling again but I am not able to reach their customer care nowIt goes on to wait foreverI searched for their emails on google and have mailed to ***, *** etc but no response
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Been looking for one-way travel ticket from LAX to BDQ and justfl*** shows price for $on a flex dateI called customer service to book and was told price cannot be honoredThe rep on phone told me directly "she see it too"I asked to speak to a supervisor put ON HOLD for minutes before Supervisor came on phone spoke broken englishTold her same story and after minutes she checked and said price NO GOOD and NOT HONOREDSeveral sites, companies and airlines will honor their price when price is differentTHEY PROVIDED HORRIBLE CUSTOMER SERVICE; DONT BUY FROM THEM
I purchase tickets for a flight and had to cancell after weeksI had gotten a $on top of purchase of $to use the credit down the road for the future flightSo now I tried using the credit I have for another flight, they told me that the cost of the flight was on top of the credit $That was with the credit applied to the amount alreadywhen I can get a flight without my credit for $216!
I am furious this company can do that and get away with itI will try getting my insurance that I bought which I am about to find out if that will be covered
I just booked a flight with justfl***I searched for flights departing 12/26/and returning 1/2/I ended up booking flights departing 12/and returning 12/I am not sure if I booked these dates or if justfl*** messed up the flightsBut realizing this within minutes of booking, I attempted to cancel the flightOn the website, it said there was a non-negotiable cancellation fee of $Thinking it was insane to pay $for cancelling a flight I booked within the half hour, I called the helplineThe recording told me it is a minimum of $for cancellationsWhen I spoke to a representative, I was told the fee is $When I still balked at the fee, the representative spoke to their supervisor and lowered it to $By that point, I was fed up and didn't want to continue dealing with this, so I accepted the $chargeI think it is absurd that I am charged for canceling a flight (I didn't intend to book) within half an hour of bookingI especially think it's absurd that the cancellation fee changes between the website, the automated recording on the helpline, and speaking to a representativeThis screams SCAM to me
I booked a flight on line with Justfly,comI was quoted a price that was $less than the price I was chargedQuoted total price was $and actual charge was $I called the customer service line and they gave no explanation, apologized and hung up
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
My complaint is with justfly*** not upholding the flight prices as advertisedI just purchased a flight today for me to fly home to the Washington, DC area for ChristmasThe flight I bought was advertised to sell for $The extra charges to include taxes, etc was $and the added insurance was $That totals to $194.90, however I was charged $When I called to ask why the prices were not the same, they said because you have to take $and divide it by 2, and I would get the price I saw advertisedSo I'm now confused why I should need to do that...simply put up front what the cost isI decided to purchase the ticket any wayWhen I pushed the submit button, I thought I was being charged for $274.95, but when I received my receipt through my e-mail address, I was actually charged $The receipt shows that the extra $was my "purchase guarantee"I did not see any where that this extra $was going to be added to my total until it was too late a
I booked a ticket with Justfly***During reservation, it clearly mentioned that I will be able to cancel the flight within hours with no feeI had to change my plans due to some legal issuesI tried calling them within hours of completing the booking but they did not respond to any of my callsI was put on hold for more than an hour at timesI have paid dollars for these tickets and I have no option to change them at this moment
I have booking flight to India with just fly with Justfly Booking:***and cancelled by paying $additional chargesthey gave e credit on justly.com saying whenever I need they will book the another ticket by using that credit amountNow I need my tickets booked and I called justfly customer care to book the ticket based on my preferred datefor that they are not booking my tickets and keep me telling one or another reason that they dont find the flights or they need to check with their travel partnerI called again as they informed they will receive update from travel partner within to hours but I heard this time same againtill now I have called three times spending mins in call and I havent got my tickets bookedI am really worried and need my tickets to be booked as early as possiblethey are not even ready to give some timeline to resolve my issue nor they are giving me refund of my credit amount they owe meI want my tickets to be booked as early as p
TO WHOM ITS MAY CONCERN I bought the airline ticket back in july was months ago when I book the ticket over the phone with Justfly’s sale personShe missed spell my last name just one letter Thai instead of Chai and I called in within hours ask to make a change my last name, but never get results up until today I did call air China ask them to make a changeThey told me call justfly and justfly turned me downMy itinerary reservation * *** *** *** Air China ticket * *** *** *** *** Departure from Houston to SGN Vietnam From July 31th,to August 30th Up until today I can’t not use my ticket So please help me to get it correct so I can reschedule my next flightThanksNam*** ***
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
JUSTFLY, I HAD THE WORST EXPERIENCE WITH THIS COMPANY, THEY LIE TO SELL YOU A TICKET, THEY CHARGE YOU FOR GIVING YOU THE SEATS TOGETHERI DO NOT RECOMMEND THIS COMPANY
I couldn't buy ten tickets online and so I called themAfter two hours on the phone, I had round trip tickets to Europe for ten peopleOnce I hung up, I got an e-mail saying there was an issue with my credit cardI immediately called my bank and they said they had plenty of money to cover the cost and that there were no pending requests and they hadn't denied any withdrawalsI called Justfly and talked to a man with and explained the problemHe looked up my account and promised me that everything was processing fine and that sometimes there is just a glitch in the system that sends out these e-mails but he could see that it was processing fineThe next morning, I got a notice that three of the ten flights had been cancelledI called again and told them that I wanted everything cancelled because I wanted all ten people on the same flightThe woman pulled up the flights and told me that none of them had been charged and she said she could run the seven and see what happensShe d
I had booked with Justfly in the past with no issuesEarlier this year, I had found a great price for a round trip flight to ParisPrior to booking, I called Justfly to verify the cancellation policy as the trip I booked was in December and I was unsure if I would be able to make the flightThey quoted me approximately $for the fee and that there were no other strings attachedThis was fair enough to me so I booked the tripUnfortunately I was informed of a destination wedding that I was to be a part of during the week that I bookedI decided that I would eat the loss, cancel my flight, and book the trip for another time in SeptemberI called once again to verify the terms and the $fee was once again mentionedHowever, after canceling my flight, I was not given any money back but instead given flight creditThis did not bother me as I was planning on rescheduling the trip regardlessAfter searching for flights with my credit I found that the flights were significantly
I wanted a refund for my round trip ticket and re-book a one way ticket
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
We made a round trip reservation in April to fly from JFK, New York to New Delhi, India using Just Fly*** for a family of four under reservation number***Just fly offered us a best price package with outbound flight with Aerofloat via Moscow and return flight with AirIndia via MumbaiRecently, we got a notification from Aerofloat about a major change to our itineraryWe contacted Just Fly about this change and they explained that Aerofloat made a major change to our itinerary and if we are not happy with the new plan, we can request a cancellation and a full refundWe looked at our options and considering that we could not work with the revised itinerary, we told Just Fly that they should cancel the entire trip as we cannot keep just the return flight if the outbound flight is getting cancelledThis is where Just Fly said that since the return flight does not have a change, if we want to cancel it we will have to pay $for Airline change fee and $for Just fly
I had a very frustrating experience with JustFly*** Their customer service was terrible Initially I booked a trip from *** ** *** with a return from *** *** ** *** My plans changed completely and I wanted to cancel the original plans and rebook just a one way from Denver to Boston on the same airline I expected to have a significant penalty to change but that I would be able to preserve some of my investment JustFly.*** gave me absolutely no value for my $400+ ticket and it took me more than three calls with several different agents and different answers to*** to this conclusion I felt they were intentionally misleading and they subjected me to long hold times before answering my questionsThe first agent I spoke with said that I could only preserve some of the value of my investment if I paid an additional $to cancel Then I would be subjected to a $rebooking fee from the airline and any difference in fare Also, I was told that I could only use the partial credit on the same itinerary with different dates within a one year period This restriction regarding the same itinerary (locations) did not seem reasonable, so I called again and spoke with another representativeThis second representative explained I could cancel for the additional $and get a credit which could be used on any domestic flight with the same airline We reviewed that I could expect to pay $for the rebooking fee but then I would have $toward the new fare preserving about 1/of my initial investment The only catch now was that he could not book the new reservation I had to wait hours I paid the additional $to cancel the reservation and have JustFly issue the credit The agent promised to send me a detailed summary of this transaction which I never received When I called days later to use my credit on a new domestic one way fare with the same airline, the representative initially informed me that I could only use the credit for the exact same itinerary, different dates After I objected, she put me on hold for several minutes She came back and and agreed that she could use my credit for another different domestic flight with the same airline The ticket I wanted to purchase, one way Denver to Boston on United was advertised for approximately $on JustFly*** *** *** *** *** sites Today's rep then proceeded to tell me that my new charge after applying the credit would be $ When I explained that my expectation was closer to $30, she said that the $published rate was for a new fare but not for someone using a credit Apparently, buying the same flight using a credit costs twice as much!!! Why would someone pay $to cancel a fare and then pay $(total $290) for a ticket that would cost $as a new transaction You can't make this up I am now awaiting JustFly.com response on whether they will refund my $cancellation fee and if not I will make a claim through my credit card to cancel and try and get at least the $back I hope no one else has to go through this experience
My husband and I purchased international flight tickets through JustFly, and needed to make changes to the itineraryMy went through just fine, but my husband's ticket has had so many issuesFirst, they kept me on the line for an hour to tell me the flight was changed and good to goThen he gets an email a week later saying we need to call immediately regarding the reservationWe called times and have been kept on the phone for 1-2+ hours, for them to not clearly tell us what's going on with the reservation and saying that they cannot guarantee that he will get his ticketOne guy promised a refund, another promised a confirmation email, another promised a direct contact to the supervisor, and none was ever metOf course, as a customer, we are going to get upset over not knowing what's going on with a reservation that we are told that needs immediate attention and NOT getting the informationYet, they get upset at us being upset over the situationwe're talking about an over