I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
After purchasing Travel airline tickets, I returned to the website months later and was looking at the airfare detailsI saw that they had several seat options and chose the option to "group" the airline seats together since I purchased tickets months earlierI clicked "confirm" and automatically I was charged a fee to my credit cardThese SCAM artists DIDN'T disclose that this was a paid option, There was NO PRICES listed, and I DIDN'T agree to being charged for itI called in immediately and the first CSR wouldn't let me talk to a supervisor and said the charges would standI hung up and called in again and talked with a second repwho gave me a run around again
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge
Very over priced ticketMiss spelled name of passenger by one letter and to fix this issue cost Buyer beware
I purchase a airline ticket 2/14/the website said the price was one amount and at check out the price was higherI called JustFly and the representative was rude and told me in order to have a seat on the plane you have to pay moreI asked her (Joanne) so when I purchase a plane ticket I don't have a seat on a plane unless I pay another fee, she said yesI asked to speak to a manager in the United States she said no and hung up the phone on meThey will not give me back my money and I just booked the ticket yesterdayNever again
I was assured by a JustFly customer service that I would be able to put flight credits towards rebooking a flight that I had to cancelWhen it came to rebooking the flight, JustFly kept using delay tactics, making the rebooking impossible - and customer service reps gave me conflicting informationThe first time I called to rebook, the rep informed me to wait hours for the airline to post the fareI waited hours as instructed and called the next dayThis time, this rep told me to wait hoursI waited and called the next day - and again, the fare isn't postedThe rep offered to call the airline, which he did - but the airline wasn't open because it was past their regular business hoursI wait another day and call - and this rep tells me that no, they don't call airlines, they actually have their support team email the airlineShe says she has requested that the support team contact the airline, and advises me to wait 24-hours for the airline to respond (there is no gua
~Flights were booked and paid for on dates that were then changed without flexibility or compensationJustFly*** has, at liberty, changed our itinerary dates, times and destinationsThey were unwilling to work with us on options for THEIR date, time and destination changes ~They claim to have no verbal contact with their travel partners, only emailSo, you are forced to wait for email confirmations that often never arrive~Excessive wait times with customer serviceHung up on by customer service~On their website, justfly*** provides an address in Summerside, Prince Edward Island, but customer service tells me that they are located in Connecticut
online fraud this company has failed to refund my money after a day waiting period on booking # *** after multiple calls to them and my bankCurrently they owe me us dollars plus change and refuse to give it back immediately
On April at 10:pm I purchased ticket online to ***.I choose a flight thru *** airways the website diverted me to ***.I booked the flight and they send email notification that I need to call them so when I called them they said the fare increased from 386.50$(that's the price in the online) to $445.10.I cancelled the reservation but still they charged my credit of $I booked for passengers and up to now they haven't return my obey to my credit card.I been calling them everyday and they giving me conflicting statements.I talked to the supervisors and keep telling they still investigating the case
This website promoted round trip flights to Las Vegas from NY for $with three tickets left at that priceWhen I tried to book the flight I was given a message that said there was an increase of $I called immediately and said even though I booked my flight I didn't understand why I didn't get the $price when it said tickets leftI was given an email address to write to and told someone would call me backNo one ever didDays later and even up to a week later they were still advertising the $flight on their websiteI have called them multiple times to speak to them about it and have been told the airlines control the prices and they have no control and sometimes it takes time for their website to updateThey have also claimed to have gone onto their website while I was on the phone and said they didn't see such flights or such prices when I clearly saw them on my endI believe this to be advertisement and the people I have spoken to have been nothing but
Was told when I cancelled a reservation that I would be able to re-book to anywhere I wished to travel as long as I traveled by July 17thEach time I've tried to re-book there are no flights availableNow being told I have to go to same destination as priorCompletely different than what I was told at cancellationNow I've been on hold for minutes while truing to resolve this
On August 17th I booked a round trip flight with customer service rep on the phoneI asked about cancellations as I may have to cancel flight due to changes in workI was told they had 24hr cancellationSo on Thursday I found out that I would need to cancel flight due to changes in workWhen I called, which was in the hour window, I was told it would cost me over dollars to cancel, which was more then ticketAfter I thought about it I called back and spoke to customer service about the hour cancellation and was told that it was hour window for the cancellationsCustomer service was rude and I expressed that they falsely informed me of the cancellation and I would be reporting thisLater I looked and did see that this company has had multiple complaints with the Revdex.comMy question is how many times do complaints have to be made before there is something done about the companyI would like a refund of the money I lost
I just want to warn others about justly***I bought a round trip ticket from the US to China and back for vacationUnfortunately I had to cancel my flight for medical reasonsI am normally a very calm person, but this company, frankly, is a scamEvery time I called this company they charged me another feeI started out paying for the flight at a cost of $for two peopleBy the time I finished (gave up talking with them) I was charged nearly $with extra fees from trying to cancel my flight and simply calling themI was on the verge of crying each time I spoke with themI bought insuranceI have dealt with other companies and have never had this kind of problem in the pastOthers need to be warned of this companyI never want someone to deal with what I had to or for others to be taken advantage like I didThey have so many loop holes and just wash their hands of everythingFor the elderly population this company would be so easy to take advantage of themTh
We had a flight from San Diego to Dubai on November 29, with ***We booked our flights through JustFlyBecause of a pilot strike in Germany, our flight from Germany to Dubai got cancelled the day beforeWe spent countless hours on the phone that day, trying to get rebookedThey couldn't rebook us for the next week, and they even said that the strike count continue beyond thatSo we booked another flight, from Los Angeles to Dubai, which was $*** made a statement online (and we called a few days after) stating that all cancelled flights would be reimbursedWe called JustFly MULTIPLE TIMES, and they tell us to call ***, but *** says that Justfly just has to ask for the money and they will get itWe have spent so many hours trying to get our money backMy husband talked with a supervisor, who said he figured it out and that he would call us back within hours, which he never didI called back again and they have no notes in our file, plus they
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
On July 11, 2018, I had to cancel my flight from LAX to Taipei (BR 15, departing on 7/16, Justfly Booking Number: 107-808-412; Eva Airways Confirmation Number: ***) due to the death of my aunt and my attending her funeralMy complaints are as follows: Just Fly took $of my money, instead of $as so indicated on the websiteThe cancellation screen said I would be charged a $airline fee plus a $fee for Just FlySo I would be refunded a total of $which breaks down to $(what I paid) minus $However, after I clicked "submit," the receipt screen showed something differentJust Fly had charged me $for the Just Fly fee instead of $and was refunding me $-- $less from what the previous screen had indicatedSo JustFly was taking $more of my money than they said they wouldWhen I called customer service to complain, they asked why I hadn't taken a screenshot of the cancellation screen and I told them that no one takes a screen shot
On May 30, , I made a call to Justfly customer service to change my flight date The representative on that day gave me a modification fee of $for each passenger He told me it would cost me $to made the modificationsI agree with the price and made the changesA few days later, I saw a charged on my account for $from Justfly and $from Spirit airline for the modificationI called spirit airline about the charges , they told me to contact JustflyThey had nothing to do with thisI was not informed that spirit was going to charge me a fee for modification when I call justfly customer service; otherwise I would not have made the changesWhen I called Justfly to let them know about the chargesThey kept apologizing for the charges but did nothing to resolve the issuesAfter being placed on hold for a very long time, I finally spoke to the supervisor name RentTalking to Rent was like talking to a brick wallHe didn't listen to my complaints and told me that
After purchasing Travel airline tickets, I returned to the website months later and was looking at the airfare detailsI saw that they had several seat options and chose the option to "group" the airline seats together since I purchased tickets months earlierI clicked "confirm" and automatically I was charged a fee to my credit cardThese SCAM artists DIDN'T disclose that this was a paid option, There was NO PRICES listed, and I DIDN'T agree to being charged for itI called in immediately and the first CSR wouldn't let me talk to a supervisor and said the charges would standI hung up and called in again and talked with a second repwho gave me a run around again
On September 30, we bought round tickets from New York to Tokyo on Justfly*** we received our e tickets and everything seems to look ok, until recentlyOn mid February the first leg of our departure was canceled by airline, *** (Flight *** departure from JFK to PEK on April 06, 2017)Since then, in spite of the fact that we have talked with more than differents agents, Just Flight Team (JFT) hasn't been able to book us on another flightWe have talked with JFT almost every day for hours holding at the phone with no successAccording (JFT) *** is rejecting any of the proposed alternativesI have already talked with *** all they say is That JustFly needs to call them in order to rebook us on a new flightThey said this is very easy and that can be solved with a simple callBut JustFly agents say that they can't call the airline but forward the proposed changes to a ticketing office ot travel party that will deal with the airlineOur trip is in two weeks and we feel we have been scammed*** refuses to help us since we got our tickets from a third party and Justfly doesn't do anything for us in spite we are calling almost every day and stay on hold for hours in a simple callPlease Stay away from JustFlyThey are really a headacheAt this point we dont have our e-tickets in spite they were paid six months ago!
Please don't buy Air Ticket with JustflyIf you cancel the ticket they will charge haft the price on ticket purchased
Justfly is a nightmare to deal with!
They take your money and if you cancel the flight you can not get a refund and IF you have insurance with CSA, you have to pay to cancel your flight with Justfly in order to make a claim with CSA and CSA can't guarantee they will pay your full claim for your ticket purchasedWhen I called to cancel my flight with justfly to try and recover some money from this whole nightmare, I was told I had credit for my next flight but would have a rebooking feeThey will take the consumers money and put you through the ringer to recover anything your entitled to as a consumerThe ABSOLUTE Worst experience I've ever had with a company
Company charged me $to cancel a $round trip plane ticket I purchased with them and stated that I would receive $in credit for another bookingI paid the $and got $in credit as statedBut then when I went to use the credit they said it could only be used for the exact itinerary with the same airline
Then they said there is another $fee to use the credit to book a flightThen the only page on their website that allows you to choose the new itinerary using the $in credits would not load after repeated attempts, exceeding minutes each, on my very fast WiFiThen they said they did not have the flight dates I wanted even though those flight dates were being offered on competitive websites and on the airline's websiteThe airline refused to deal with the issue since that is their agreement with JustFly
So in summary, my experience was I got charged to create credits that the company made difficult and unappealing to use, and either did not state all the terms or limitations in advance or must have been in small print somewhere on website because I did not notice those terms when making decisionsVery deceptive
Had flight ready to book online for set price, all fees includedCalled with a question and the man on the phone would not answer my question and insisted I book with himSaid he would price matchWent over price multiple timesThen charged a HIGHER amount after I went over the agreed amount in totalAgreed price before seating: 1,Grad total plus seat fee: 1,Actual charge: 1,I called and spoke with a representativeAsked to speak with a supervisor and refused to let me for minsA supervisor never answeredThey would not refund the overchargeThey would not honor the agreed priceThey said they would refund the fee but they would cancel my chosen seatsOn the phone the total INCLUDED the chosen seatsThis was a scamAs soon as the gentleman sent the charge confirmation email he immediately transferred me to a survey before I could inquire about the over charge