My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
Booked a flight with justf* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing
My problem is, I booked through justfly for August 27th leaving Knoxville, TN to Seattle,Wa My trip was for weeks visit to see my sister, her health was so bad that she did pass away on the 1st of September I contacted justfly days in advance to what was going on, and I was told to do this and do that, to getting nowhereI did send a copy of the death certificate and my Id, as my sister's IdEvery time I called and talked to them, the more and more I was not given the help I needed to get the refund back.My mom was the one who paid for the flight, and neither shenor I can afford the ticket, I want to get the refund back , this has made it even harder to deal with the loss of my sister
I booked tickets to Cancun with this company and was sent confirmation for the wrong dates, which I didn't noticeI ended up changing my plans to be in accordance with my new travel dates, imposed because JustFly made a mistakeThey told me the mistake was mineThe next time I booked tickets with them, it happened againI was booking my two sons on a flight to Austin TX and they put them on different flightsI did not notice this until weeks laterThis is obviously a problem in their system, but they are telling me it's my fault because I didn't correct their mistakeI even spoke to them on the date I made the booking because the system would not accept the reservation for the younger of my sons, who is They told me to give him a DOB that was to make him appear older, and then to call again and have them change it laterIn all that time, I did not see that the two boys were on different flightsI then looked at my bank statement and see additional unauthorized char
This is the worst onine booking company for flights I have ever seen! Never ever use them!!! They billed my credit card four times in hours and when I called to complain they stated my card had declined itNopeFour pending charges that put my card over its limitThe man said he would fix it and send me an updated email concerning the chargesIn an hour I received an email cancelling my daughters flight! When I called to find out what the hell happened, I got an hour of run around, even after sending them screenshots of my four charges, and them saying my card declined them so what are they supposed to doWhen I confronted her about the screenshot showing the charges, she stated it was impossible because it was declinedShe hung up on me! Never ever ever use this companyI am thankful they screwed upI went directly to the airline and bought the tickets cheaper without the hassleOh, and if you need help, they speak broken English
I booked at trip to NYC through just fly departing on 7/8/out of btv and returning on 7/Just a few hrs before my flight on 7/i received a message saying the flight was cancelledI immediately called just fly to resolve the problem and they were able to refund our departing flight through JetBlueThey told me to call back and speak to a supervisor concerning a refund for the return flightI have called and spoke to three different supervisors since who have told me that they will not refund the returning flight because it was both due to the airline cancelling the flightI have attempted to explain to them that it is because we were not able to take our trip because they did not get us there as promisedTherefore we were unable to return from a place we never wentThey are trying to tell me this was our decision but it is notWeOuldnot get there due to the airline cancelling the flightPlease help us to resolve our issue and receive a refundThis is stealing
I booked a flight from pittsburgh to orlando to depart pittsburgh on may 10th at 1145am and return monday may 15th I believe it was at 835Am.Did not check my intineary until the following weekend.Justfly made a mistake and booked my flight from may17th to the 24th of may.I called times and have not been compensated for there mistake.They told me to call frontier airlines which I did and they want to charge me a additional dollars to change this.Called justfly back and was told a manager would call me.It has been weeks and still yet to hear from them.I called justfly again this evening april 7th and talked to a supervisor named Virgil employee number *** and was told by him that I could not talk to a manager because they dont answear calls.Told him I wanted to speak to one anyhow and he told me if they deceide to call me back it would be in 48hrs but it would be very unlikely that they will call me.I am very upset about this and feel the company needs to change this at the
Bought a ticket to Montevideo, Uruguay, leaving on December 21st and flying back on January 3rd changed the flying dates to december 20th flying back on january 7th paid the required fee $454, and was told to wait 24hrs on August 18thweb page show changes processing, after hrs received email with inmediat attention need itCalled and was told changes need it another hrsCalled today, monday august 20th, and I was informed that changes are not possible, and previous tickets are not available eitherand was necesary to pay a fee for total cancelation or other fee to reinstate the original ticket Asked to speak with a supervisor, and finally after many denials to forward my call, got to talk to oneI have spend more than hours on the phone with themcalled got disconnected, called again, and they don't want to put me back with the supervisor was helping me
In December I booked a flight with JustFly.com over the New Years Eve holiday weekendAt this time, the flight to and from my destination, Baltimore, MD, was cancelled due to inclement weatherWhen I booked this flight, I paid a premium (higher rate) due to the time of year that I was flyingAt that time, I was advised that my return flight could be refunded to me and the flight to Baltimore could only be issued in the form of an airline creditI accepted this offer, as they offered me no other optionIt should also be noted that at this time the name that appeared on my Driver's License was "*** *** ***," which is my maiden nameIn February, I called to book a flight using my creditI was told at this time that I actually flew to Baltimore, MD (I did not, the flight was cancelled) and I spent hours on the phone with JustFly.com and the actual airline (*** *** ***) to remedy the issueThey reluctantly re-booked a flight for me from Pittsburgh, PA to B
I’m trying to be issued a refund to flight tickets for Puerto Rico due to the hurricanes that devastated the island but they will not isssue the refund until I pay $to them instead of taking the $out of the refund
I booked a flight through just fl*** in March A few days before my flight as customary I contacted the airline which was American airline to confirm my flight, to my surprise my flight had been changed with a different time and a different flight numbewr The American airline representative informed me that they contacted justfly in July about the changesI called justfly and they told me that they were never contacted from the airline company and that any changes that were made were minorI expressed that it doesn't matter how minor the changes were,that wasn't the point, the point was that I wasn't emailed and updated itinerary and had I not checked the status of my flight with the airline I would not have know about the changes and thus missed my flightJustfly customer service is the worstI was on a minuite call with a representative where of those minuite I was on holdI spoke to one representative named *** who hung up the phone on me I also spoke to a supervisor after waiting minutes named Lauren who kept insisting that the changes were minor and completely missed the point of not notifying meDon't not book through this company
Terrible, dishonest and scheming! Stay away from their prices and Online ads! You have been warned! THIEVES!!!
Purchased a flight through Justfly, when checking in at the airline they explained that the flight was previously cancelledJustfly never contacted me to update me on the flight status, and did not refund my money
had bought ticket to Newark,N.J11/24/was having medical problems including surgeryDr advised me not to fly(surgery was 11/22/16) I contacted airline to give me a voucher for a future flightI was able to produce Drs' written note advising me not to fly at this time,but the airline refusedI have spoken to them several times(most recently 4/5/2017) and spoke to an agent that I couldn't understand, so I asked to speak to an agent that spoke EnglishI guess she didn't understand me as she couldn't even give me the mailing address
The issue I had with JustFly is that I had to cancel a trip to Mexico last minuteThey offered a “full travel credit” but required a $cancellation feeI paid the fee and received a credit of about $When I went to rebook my trip, both directly through JustFly as well as through Kayak, I found another flight, same origin and destination, for $When I tried to book it on JustFly, I was not able to use my travel credit, I had to use my credit cardTurns out in order to use my travel credit, I have to book through “My Bookings” which leads to a different flight searchI found the exact same flight, as on Kayak and their website (which was $407) offered to me for $They are adding a $mark up just to use the travel creditThat is absolutely ridiculous and should be illegal
I bought tickets from Justfly*** for myself and my daughter back in November My other daughter, who's only one year old broke her leg, so I am not able to fly, as I am taking care of herI called the company asking to change the dates or cancel a reservation, they said they need a note from a doctorI provided a note to them, now they want $fee for a change or cancelation flight for each person flyingThey're also asking for a full emergency room reportI've tried to file a claim through my *** *** bank, they said it's not gonna work because they state on their website that tickets are non refundableI've tried calling justfly.com again numerous times , waiting up to an hour on hold each time, only to be told I'll still have to pay all the fees if I want to cancel or change the datesNot only that, but they've changed my itinerary times this past weekNow I have so little time in between my connecting flight, that I won't be able to make it even if I wanted to!
on August I purchased a airline ticket with Spirit airlines I cancelled the same day they refund my monies however Justfly.com took $off my card with out my permission they refuse to refund my monies I call several times trying to resolve this issue they were very unprofessional keep hanging up the phone I am requesting that other consumers are aware of this unprofessional practice and requesting my full refund
On 20th Aug, I booked a ticket ticket from San Francisco to Kochi (India ) for the travel date 29th September with Justfly Booking: ***Since my wife is expecting a baby in India and doctors suggested to come early and avoid all the layovers of the flight (booking has layover of hrs in Hong kong and hours in SingaporeOn September 21st : I called up Singapore Airlines to change the dates, but they suggested to call JustFly*** to resolve this issue because the booking has been made by JustFly***I called up JustFly*** and explained the situation, they asked me to call Singapore airlines againI called up Singapore Airlines againI got the same answerJustFly*** told I have been booked as non refundable category, but they have not mentioned in any apart of the ticketThe customer care person was rude and I requested to talk to SupervisorCustomer service person told I will be getting a call in hrsI never got any callNext dayI called again, they told ther
Review
DO NOT BOOK WITH THEM!!!! I made a flight reservation online with JustflyI had to cancel and within the 24-hour permitted period I called to cancelWas on the phone to their agents who spoke broken English and did not help at allWhen I asked for a manager, they told me the manager was not availableWhat kind of business is this? Their cancellation online is fraudulent and misleadingMy advise, do not book with themI won't...EVER!!!
customer service and company policy are teriblemy mom admitted to emergency, had to fly back before return dateafter flying back, mom passed awaywhen I remember I have to contact justly for refund, had to call timesthe 1st agent beat around the bush, saying they cannot do anythingwhen I pushed for it, she finally give me email and ask me to provide death certificate and proof of relationcall jet airway directly, jet airway provide me their email and told me to call justfly and ask them to email the email jet airway about my situation and they will checkjet airways also told me to make sure justfly to cancel my fly as no showat this point , I already feel that i'm tossing around between these companiesbut I do as they said anywayscall justfly again, this time, the 2nd agent is rude and keep saying 'no' to whatever I requesti told him if he cannot help my case, let me talk to his supervisorhe said there's noone and there's an hour waiti ask to escalate my call to his supervisor and he keeps refusing to pass my case to his supervisorfinally he did it and I wait for a long time, no ringing or indication that the phone call is transfered, I think he just push hold buttoni hang up, call justfly againthis time I told the 3rd agent that I already called twice and she's my 3rd calli told her I know what kind of answer i'll get and just cut through the chasei ask her if I can talk to anyone who has authority to help the caseshe said to cancel the flight, I will have to pay cancellation feei told her who would be so *** to do so just to pay cancellation fee and not getting a refundi gave up
Thought we were booking flight to San Jose Costa Rica and entered SJO , ended up getting booked on flight to SJU, which is San Juan Puerto RicoThough I should have noticed the error, it is still problematic that it happenedAs for the billing issuesThere was a $charge per ticket to extend the cancellation of a ticket to hours after purchaseThis was neither disclosed or authorized on my partI did accept the trip insurance that was offered, but not this feeIn addition I was charged $per ticket for a seat selection feeAlso undisclosed and unauthorizedThere were seats available, so no choice at all
Booked a flight with justf
* back in ArpilThey changed my returning flight home and I only found out when I was leaving for vacation When I called to find out why they placed me on hold for over minutes I have no idea why they placed me on holdI wasn't arguing the change, I just wanted to confirm it would not change againI was unable to get a clear answerI would avoid using this serviceThere is no guarantee that you are getting what you pay for How can you plan a trip it your flight keeps changing