I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof!
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf* Justf* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I bought airline tickets through JustFly and was charged more than it showed after fees were added onWhen I caked to cancel they have me on hold for over an hour- they do not want to deal with me so they are just keeping me on holdThe site never told me there was stops on my flight or I would not have booked because I have young children and do not want to make them go through that many take offsAlso, the site said there was only tickets left on this flight---- another LIE! My aunt booked this same flight after meI want to cancel my flight and rebook with a reputable companyI have never booked with this company nor will I againThen the supervisor, ***, hung up on me when I was trying to explain the lies JustFly have on their site and the Revdex.com complaints on this company
Website says hours cancellation(False) Booked a flight from Atlanta to Tampa and backFlight confirmation had the wrong return date, it was not dates I enteredSo when I saw it I went back online to change it and received an additional $charge for a brand new ticketIt did not replace the original ticket which is what the website makes you believeCalled customer care which took minutes for someone to answer then was basically told by a script of their procedureSounds like they fine tune this response as it happens dailyThis was not customer care this was basically talking to a robotReached out to them through Facebook messenger as well and never heard back until the day I posted a negative reviewRead the pother reviews they all say the same thingNot sure why there has not been a class act lawsuit here
on 7/4/I made a reservation with justfly using a link of kayak*** that connect to justfly website to travel by plane from Miami ,Florida to Cali ,Colombia from 1/29/to 1/7/i paid for ticket $I received in my email a LAN airline record locator confirmation UCXYFO and justfly booking reference *** the planned itinerary was flight depart from Miami at 4:00pm on 11/29/arrive to Bogota, Colombia at 7:40pm ,a layover 1hr min then connect with LAN fly depart 9:pm from Bogota, Colombia and arrive to Cali at 10:pm and return on 1/7/from Cali to Miami fly depart from Cali, Colombia on 1/at 3:pm arrive to Miami,FL at 7:pm however on 11/20/more than month after my initial reservation was booked and paid I received an email from justfly saying: LAN Airlines has made a change to your itinerary for reservation * ***you must contact LAN Airlines as soon as possible at *** to discuss the change and confirm ne
I have book a flight and cancelled the flight within minutes since there was an issue with the retiring flight airport locationOn the website before booking the company advertise a free hours cancellation
Justfly.com does not adhere to Terms and conditions8/26/we drove my son to school in NHWe helped him move in and had lunch with himWe The school organized the whole day to keep parents and kids busyAll is all we had a great timeOn they home, a four hour drive I decided to check out websites for airline tickets to fly my son back for Thanksgiving and ChristmasI came across JUSTFLY.comThe fares are reasonable however their BUSINESS ETHICS demonstrates a company that violates consumers! Here is what occurred: I booked a ticket at 6:pmI texted the picture (I'm all about picture confirmations) lolMy son received the ticket information via text and he asked if I could change the timeI called justfly.com *** *** *** to cancel because of course the website stated you can cancel within hoursI spoke to a woman that really could not enunciate or flat out speak clearly, other that to say she had to charge me $to cancelI said what? She said if I cancel its $
I booked a flight with JustFly.com on 8/26/I paid an extra $fee for the right to cancel "without subjecting you to our standard administrative cancellation fees" (according to their terms and conditionsThe agents I talked with can barely speak EnglishI ended up needing to cancel the flightI was told when I cancelled the flight, that there was a $cancellation feeI agued, but they were firmI paid the feeThey stated that they did not refund the money for the flight but would give me a credit that I could use for up to one yearIt had to be for the same person and the same destinationThe girl kept stressing to me that the credit would only be available for one yearShe stated that hours after this call and cancellation, I would receive an email confirming the cancellation and creditI could then re-book the flight anytime after that hoursI waited hrs and never received an emailI checked my account with JustFly.com and the flight had not been cance
I just got robbed out of $2,from this farce of a travel websiteI needed to change my ticket destinationI had to pay a $cancellation fee per ticket, and now they will not honor the prices on their websiteThey are telling me the airline is charging an additional $rerouting fee (separate from their fee), and the ticket prices they are quoting for me to "use" my credit is twice the online priceI asked where I could go to see the actual prices so I would know how much to spendThey said only they had access to that information in their database So basically, I need to just shoot in the dark, and hope it's closeROBBERY
I purchased two flights through JustFly.com (via Kayak.com) on NovThe flight was to Denpasar, Indonesia on Philippine Airlines, departing Decand returning JanThe total amount paid for the two tickets was $2,On Dec25, I received a phone call from Philippine Airlines letting me know that my flight was cancelled due to a hurricaneThe next available flight would not be for another daysMy travel was time sensitive, so I opted to cancel the flight through Philippine AirlinesI did and they told me that the refund would have to be handled by and processed through JustFlyI called JustFly right away and upon requesting a cancellation was told that I would be charged $($per passenger) to cancel by Philippine Airlines and an additional $($per person) from JustFlyI disputed the charge with the customer service agent and asked to speak to a manager but the agent refusedSince my only option was to incur the fee, I went ahead with the $loss
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
I booked ticket to go to Peru Lima using justfly.com on 12/15/to travel on June 28th, going from Orlando to Lima, Peru on business class for passengersAfter booking the ticket, the date and everything was fineHowever, as I was reviewing the dates I found out on March 1st that the airline changed my flight to June 27thI could not fly out June 27th so I called Justfly immediately and asked about this changethey confirmed that this was an airline initiated changeI told them I will not be able to take this flight and I asked them to cancel the ticket and issue refundThey told me they will contact the airline (AeroMexico) and do this and get the refund started within hoursHowever, since March 1st, I have been calling them every few days and they tell me that the air line did not respond to themI asked them several times what would be their next step if the airline does not respond and they keep repeating "we will send them another email"They are telling me t
My outboud flight was cancelled due to no fault of mine and contacted justfly , they charged dollars to cancel my reservation for my inbound flight to issue a credit refund and I will still have to pay a rebooking fee to the airline whenever I choose to use the credit refund in the futureThis is really crazy!!!!!!!! sounds more like a ripof
!
Paid for the option to choose our own seats but at check in all our seats were assigned randomlyOur family of was spread through out the planeThey said that the fee didn’t guarantee requested seat assignments and won’t refund
I called JustFly*** on December 12, based off of an advertised price online that prompted the customer to call in for the dealI spoke with a representative who placed me on a series of holds, and when she finally confirmed a price that skyrocketed from $to $I deliberately said "No I do not want to proceed with the booking, cancel the reservation." I checked my statement a day later and my card was charged for a ticket I did not ask to purchaseI have called just fly several times and they continue to put me on a series of holdsI've spoken to different supervisors who promise to call me back and do notI refuse to give them my money for a ticket I did not agree toI am going to continue to call and hope that by filing this compliant it will help speed up the process of giving me my money back
I was trying to make a change to my flight reservation with Justfly***after several attempts, none of the customer service agent has the ability to understand and communicate in English clearlyI was put on hold for extended period of time (one call lasted almost hours), and in the end, the so called supervisor refused to provide information of the possible itinerary, simply saying there is no seat available from the carrierWhereas the agent before the supervisor clearly indicated the availabilityThe communication ability, the horrible attitude, the outrageous waiting time indicates me that Justfly*** does not have the capability to provide the legitimate service and the business as a whole is nothing but a fraud
I wanted to book a round trip flight for myself from Chicago to Guangzhou China and the ticket for me, through Just Fly, was about $1, I had to wait for my wife, who is currently in China, to get back with me before I booked the flight I found out hours later from my wife that I could then book the flight and that everything was good to go with her When I went to book the original flight through Just Fly, the price went up an extra $to $1,total for the round trip flightsOk, so I had to eat $for waiting to book hours later My mistake I also purchased the cancellation policy on this round trip flightAbout weeks later, there was a change in plans in China so I had to cancel my flight and would have to re-book later I went to cancel on line and went through all the steps and I could see a $fee from Asian Airlines and a $fee from Just Fly (which I had known about)So I am thinking $for my change of plansWhen I went to cancel on line (after going through all the steps), I was getting a download Icon for about minutes I then go off the website and tried later with the same results after a 15-minute wait This was very deceptive and gave you the feeling of a scamI then called the the *** number and talked to a broken English speaking person She said there would be the $fee, then she had to put me on hold for minutes (like she had to talk to her manager or something) and said the total charge would be $plus the $for a total of $to cancel She also said, in broken English that it would take to billing cycles for the credit to show up on my credit card I did receive an email on 4/28/that there would be a 6-week delay for the changes to show up on my credit card accountAfter thinking about how this seemed like a scam, I called the credit card company and went to cancel that credit card to eliminate any other unknown charges from who knows whereI also got to thinking that I did not have to set up an account, with Just Fly, to do this transaction with my credit card information, which seemed kind of strangeAfter all I went through with this flight booking company, I would not recommend them to anybody after all the hassles, time spent, and just a no-good feeling from the start If there is a change of plans after the hour period, it will cost you a lot of money and take 6-weeks to get some of that backIt has been since the 28th of April and I still have not received the credit card credit from Just Fly and it could be another 3-weeks before they will take care of it, if they do!
I have a $545,credit for my son, Dominic Canzone for a flight cancellation from Columbus Ohio to Birmingham AlabamaRight now I have a screen shot of being on hold with this company for an hour and minutesNo one ever comes back on line from original transferI have four screen shots on hold for over an hour in the last few months trying to use this creditAt first they try to tell me I cannot use it because it must be the exacr same flight that was canceledWhen I explain it will be bevause it is for my son to see his girlfriend at college they put me on hold againOne time they transferred me to American Airlines (flight was thru American Airlines) to pay full priceI want my American Express credited for the $because this company has no intention of honoring my credit
Classic bait and switchThey advertise low fares online on Kayak, then after confirming your purchase, cancel your reservation hours later without explanationYou call in and they offer you a 50% marked up fare as a concession
I have a negative review with Justfly I booked a ticket with Justfly and had to cancel The agent on the other line said the original charge to cancel the ticket is $I was debating to cancel it, he said he would discount the cancellation charge to $if I cancelled that day I was charged the original $ I called back to inquire when my $would be credited, the representative on the other line said they would not be able to do that I was falsely told something from the original representative to expedite the cancellation process, I will not be using Justfly for any further business
On October 22nd I purchased a round trip ticket through JUSTFLYThe ticket is for a flight from SF to Colombo I am planning to take on March 22, and was for PREMIER ECONOMY class on *** AirlinesI contacted *** Airlines to confirm they have my reservation this past week and they did in fact have my reservation but for a lower class of travel than what I had purchasedI have tried to resolve this through JUSTFLY numerous times and have been put on hold each time for over a hourThey acknowledge the ticket is for PREMIER ECONOMY but just put me on holdI need my reservation with *** Airlines to reflect the class of ticket I actually purchased online
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf
* Justf
* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs