On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly [redacted] to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at [redacted] I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
I was online at [redacted] website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was [redacted] and I gave my payment informationIt turns out [redacted] stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
Despite many claims and assurances to the contrary, Justfly [redacted] was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
We were looking for round trip tickets for my son’s graduation from Air Force basic training in San Antonio TXWe found a deal on Justfly.com $round trip so we bought tickets for family and friendsThe next day we got an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking again, Justfly.com had the exact same flight again for a few dollars more we bought tickets againThe next day the same thing happened, we got get an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking around for the third time and the same thing Justfly [redacted] had the exact same flight again from the $that it was the first time we bought ticketsWhat the hell we tried it for the third time bought tickets with the same results the next day cancelled “Due to issues with the airline”I call the airline and they told me that the flight had never changed, and this was all on JustflyI called J
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number: [redacted]
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name " [redacted] " now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
I used Julyfly [redacted] booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: [redacted] )I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly [redacted] booking [redacted] ) with all correct informationAfter that, I called the justfly( [redacted] ) at 8:50pm on May 2016, and asked them to cancel the first booking which was: [redacted] A male answered the callAfter I expressed to him, that I want to keep the tickets of [redacted] , and cancel [redacted] He told me it would cost me $each for three passengers to cancel [redacted] , which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Travel tickets from StLouis to Paris, France purchased from [redacted] Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted [redacted] on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing [redacted] at [redacted] I have not yet received the detailed invoice from [redacted]
Dear Sir/Madam, Reference: JustFly Booking Number: [redacted] Transaction Date: Sat December Airline confirmation [redacted] I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor [redacted] to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
My husband and I used justfly [redacted] to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly [redacted] had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly [redacted] to find out what happened as our tickets stated something differentJustfly [redacted] stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly [redacted] back to help us resolve this
I purchased round trip tickets on the justfl [redacted] website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl [redacted] as well as other online sites, and the prices on justfl [redacted] are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl [redacted] had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline [redacted] and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to " [redacted] ." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly [redacted] presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by [redacted]
On 9/8/I booked a return flight with justfly [redacted] from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one." I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I am a frequent flyer and this was my first attempt at Justfly [redacted] for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly [redacted] for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl [redacted] had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl [redacted] for any services at all
On 10/2/2016, I booked airplanes ticket of $from Sacramento to Orlando for both me and my wife for round trip from 12/18/to 12/25/with booking #: 02-374-On 11/27/2016, my wife fell and had her leg brokenshe was hospitalized and Doctor recommended her not to travel in 3-monthsOn 11/29/2016, I called Justfly [redacted] to cancel the tripAgent requested doctor's note for cancellationHe gave me special email to attach doctor's note at [redacted] I sent to him and was told that "you do not worry about thatyou have credit on your account around $after paying for some fees associated with booking and you can book later on before August 2, because of medical emergency, you do not have to pay for fee for cancellation" Today, 3/26/2017, I planned to book airplane ticket from Sacramento to DallasI called in and phone call was transferred to agent who handles credit customerI told him that I would like to use my credit to buy ticket from Sa
I was online at [redacted] website buying a family vacationI was having a hard time registering on their siteSomehow it asked for my credit card information so I thought it was [redacted] and I gave my payment informationIt turns out [redacted] stole my payment for a ticket for one personI wasn't even trying to buy this productI believe I was fished or they used a virus to change my Web page to take my moneyI called them to complain and they never pickedBut they pick up right away if you say you want to book a reservationAnd there is no refunds
Despite many claims and assurances to the contrary, Justfly [redacted] was not able to secure me a refund for my flight that was delayed and caused me to miss a connecting flight en route to a wedding I am out of pocket over $1,and just keep getting the run around
We were looking for round trip tickets for my son’s graduation from Air Force basic training in San Antonio TXWe found a deal on Justfly.com $round trip so we bought tickets for family and friendsThe next day we got an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking again, Justfly.com had the exact same flight again for a few dollars more we bought tickets againThe next day the same thing happened, we got get an email saying that our reservation had been cancelled “Due to issues with the airline”We started looking around for the third time and the same thing Justfly [redacted] had the exact same flight again from the $that it was the first time we bought ticketsWhat the hell we tried it for the third time bought tickets with the same results the next day cancelled “Due to issues with the airline”I call the airline and they told me that the flight had never changed, and this was all on JustflyI called J
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number: [redacted]
By far the worst experince ive ever hadMy grandmother just passed away and I needed immediate tickets for out of country and went through these guys after buying the tickets I get an email saying everything is goodnext day im on my way to the air port and I see I have an email that my ticket was canceled !!?? I called them and wait about min for someone to pick Finaly some one answers the phone and does not answer any of my questionsfinaly he tells me that it was canceled because there was no more room in Flightso I asked why they sold me tiketshe said this was qatar airways fault for not updating(there were over seats open just in the section I purchased my ticketI have picture of the page to prove it) I asked to speak to his supervisor and he told me to hang up and call in five min becuase there are no supervisors availablei told him I will just hold for five min instead of calling back and waiting another just to get to someone againafter '4-5' attempts to get me a supervisor he tells me that he has to assit other customers and that he can not help me anymorei refused to hang upfinaly gets me to a supervisor name " [redacted] " now she is refusing to help me in anywayExplained to her that my grandmother passed away and my mother needs to make it there to be there for the service(ticket was for my mom I forgot to say this) we had other tickets for my moms sister and her husbandtold her my mom can not travel by her self thats why we got tickets and if she can just cancel the other and give us new onessaid nope they will not do thatif they do I have to pay $per ticket to cancel explained to her that it was not my fault they sold tickets they did not havestill refused to do anything for meabout hours on the phone with these guys and I get no wherei decide to go to the airport and talk to one of the supervisor for qatar air and the guy took all of my moms info and was shocked when I explained the whole thing to himhe said there are plentty of seats available on that flight and ended up getting her tickets for THAT FLIGHTi think the justfly people just wanted to upcharge me becuase they kept offering me to buy tickets for a diffrent timeI will be posting this on every place I can find
I used Julyfly [redacted] booked three air tickets as stated in first page on May 27, at 10:40pm (justfly booking: [redacted] )I realized there was an error made by me in the bookingI contacted the airline to make correction, the airline said they cannot because there was user agreement with justfly which he cannot seeHe suggested me to call justfly to make any changesOn May 28, at 8:48pm, I booked another set of tickets: (justfly [redacted] booking [redacted] ) with all correct informationAfter that, I called the justfly( [redacted] ) at 8:50pm on May 2016, and asked them to cancel the first booking which was: [redacted] A male answered the callAfter I expressed to him, that I want to keep the tickets of [redacted] , and cancel [redacted] He told me it would cost me $each for three passengers to cancel [redacted] , which would be $I was on the phone waiting him check with all rules and possible ways, and at the end, he said there was nothing he can do
Travel tickets from StLouis to Paris, France purchased from [redacted] Injury to wife caused us to cancel tripCanceled purchased tickets within hours of purchaseWe we given several fees on our credit card statement that did not appear on initial purchase invoiceThe list of fees are needed to submit to travel insurance for our cancelation claimContacted [redacted] on September 27, requesting a detailed statement of fees from customer service representative GemaGema informed me that the statement would be emailed within hours of requestOn October 6, another request was made by emailing [redacted] at [redacted] I have not yet received the detailed invoice from [redacted]
Dear Sir/Madam, Reference: JustFly Booking Number: [redacted] Transaction Date: Sat December Airline confirmation [redacted] I booked my a flight and cancelled within an HOUR on December I was assured by your agent that the flight had been cancelled and my refund will be due within TWO to TEN daysOn January I had not received my refund so called an agent Alison and a Supervisor [redacted] to follow up on why the refund had not been receivedThey said the Agent on that date (December 2016) did not complete the cancellationThis is in spite of the fact that she assured me categorically on that date that she had cancelled the reservation and the refund was due between TWO & TEN daysTHIS IS ABSOLUTELY UNACCEPTABLEI hereby request my REFUNDLooking forward to your expedited response! Thanks!
My husband and I used justfly [redacted] to purchase our tickets to Hawaii in June of Our trip was scheduled for October Justfly [redacted] had found us a great deal and so we decided to go with themWe flew out on October 19th with Hawaiian airlines and were supposed to fly home with American airlines on October 23rdWe had a great experience with Hawaiian and everything went smoothlyAs we were returning home and got to the airport two hours early as expected we came to find out that our plane took off early with American airlinesI called justfly [redacted] to find out what happened as our tickets stated something differentJustfly [redacted] stated they knew nothing about itSo then I called american airlines and they stated that the change had been made weeks after we purchased our tickets in JuneWe were never informedAmerican airlines stated that it is the responsibility of the company to let us know of any changes that occurI tried calling justfly [redacted] back to help us resolve this
I purchased round trip tickets on the justfl [redacted] website and purchased the insurance with the intension to use the ticketsI had a shoulder injury which flared up and after visiting the doctor it was determined that I needed surgery which would keep me from flying soloI called to inquire on cancellation and was told to call insurance company which I did and they emailed me forms to have filled out by the doctor which I did only to find out I was denied because it was a preexisting conditionOK called back just fly back and they will give me a voucher which is good for a yearGreat a Voucher Ok until I go to use them and there's a charge of $to process vouchers when I use them and I would need to pay $for them to process vouchers today if I cancelI paid $for tickets including $for insurance which was useless and in order to use vouchers I would need to pay an additional $This is crazy and makes me regret ever making these reservations thru JUSTFL***
I purchased tickets for a trip for my wife and me to visit my family for Thanksgiving through justfl***The ticket prices were about $less than through the carrier's website as well as also about $less than any other option from another carrier or website such as Priceline or KayakAbout minutes after receiving the confirmation email from justfl***, they sent another email cancelling my purchase without providing a reasonI tried calling customer service, but the quoted wait time was over hour and I don't have the time at the moment to wait on the phone (I'll update this review once I am able to contact them)I went back to check on flights on justfl [redacted] as well as other online sites, and the prices on justfl [redacted] are now >$more than what I had originally purchasedThe prices have now also increased on other sites for the flights I wanted -- thus because of justfl***'s shady practice, I'll have to pay moreJustfl [redacted] had no legitimate reason to cancel my purchase (my credit card has zero balance, all information was entered correctly, and I also verified that my credit card company did not cancel or reject the purchase)I recommend staying away from justfl***
Worst company EVER!!!! My husband is extremely sick and we have to change our flights last minute and speaking to them is absolutely a nightmare and they are not helpful at all! We’ve been at the airport for hours and the WHOLE TIME we’ve been here I’ve been trying to get them to cancel/reschedule our flight that leaves TONIGHT and they have either not listened to me, or hung up on me or refused to help me and they’re insisting I pay a ridiculous amount of money to change our ticket...money we don’t have....even after speaking to the actual airline [redacted] and having them tell me they will waive any change fees based on our situation! we’re literally on the plane home to Texas now to get him care and now I am even more upset and stressed outYou have made a terrible day much much worse!!!! clearly you don’t care about your customers or your reputation! I’ll be taking this as far as I need toNO ONE should do business with these crooks! ?????????
Justfly.com misspelled my husband's name on his round trip airline ticket from the US to Italy, and they are not fixing it even though they sent me multiple emails saying they will fix itWe will likely not be able to get on the plane to travel internationally when the name on the ticket doesn't match the name on the passport....I have several emails that specifically saying they will fix the error, but after weeks, no correction! At first they wanted to charge me $to fix his name, but when I told them they made the error, I was told to send an email to " [redacted] ." I did that, and then they said they needed a copy of his passportI sent them a photo of his passport, and then they said they would fix it, but after weeks they still "can't" fix itI spoke with the airline, and they said they cannot fix the spelling, because we didn't buy the tickets directly from themThis is a nightmareHis was the name on the credit card that was charged to pay for the ticket
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly [redacted] presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
They sold me insurance on a trip then canceled the insurance but will not allow me to cancel the trip because the insurance was canceled by thenI would not have bookef the trip with out insuranceThings come up and is never a garentee that I can make itNow the air line will only refund dollars of the dollars I paid at the time with insurance that was canceled by [redacted]
On 9/8/I booked a return flight with justfly [redacted] from NYC to Rome for a walking holiday in Norcia, UmbriaUnfortunately the holiday was cancelled the next day due to the holiday company assessing that the earthquake, which had occurred the previous week in the same region, would have interfered with the enjoyment of the holidayMy friend and I were able to be moved to a holiday in Tuscany the following weekI called Justfly and unfortunately there was no way that the airline, Iberia, could fly to Pisa and get us there in time for the pick upSo I chose to cancel the flights and paid $fee to Justfly and there was a $fee to the airline which would be held till I rebooked the flightI remember telling the guy that I could use the Iberia credit because I was going to Madrid in January(I booked BA flights to Pisa for the holiday, knowing that I had a credit of $with Justfly to use for MadridWhen I called back to book for Madrid there was a big hullaballoo over them
I recently did business with Justfly.comBe prepared to be on hold for more than hours and never speak with a supervisorMy original flight for three members of my family was cancelled due to hurricane Matthew and when I attempted to reschedule my flight it was going to cost an additional $1,When I asked the customer service representative, Cecilia #( I use that term loosely) what fees where being added and why the difference in fare was so much compared to justfly.com online prices, she relayed that I was not eligible for those prices due to not having a new reservation I told her that a new reservation would of been made had a HURRICANE that devastated the area had not occurredShe raised her voice for the third time and told me and I quote, "if you want a cheaper flight change your dates!" I asked her what other fees are being associated and she accused me of interrupting herShe never answered my questionI requested to speak with her supervisor and told her she was being rude, and she said ," we dont have one." I told her when I was on hold for hours when I cancelled my original flight, I spoke to a supervisor and I know they are availableShe proceeded to tell me I need to listen, and don't interruptI once again stated I am the customer and I have questions that I would like the answered and told her she was lying to me by saying she did not have a supervisor I requested a refund and she said I am not eligible for oneI asked for any recourse with the airline and she said I can contact the airlineI once again asked for a supervisor, and she "transferred" me and the call endedWhat a coincidence I contacted the airline and was able to adjust the fair difference to just over $I was lied too and information was withheld from me $seemed too high to pay for a fare difference and reschedule due to a natural disasterKeep your money and do not use this companyJustfly.com is dishonest and rude
I am a frequent flyer and this was my first attempt at Justfly [redacted] for my airline booking needsFlight was booked at 10:14am for 87$, confirmation received and Credit Card authorization was acceptedAt some time between 10:14am and 10:59pm Fronteir airlines raised the price of the tickets I had purchased10:59am I received noticed my flight had been canceled by Justfly [redacted] for of reasonsI called their customer service number and the agent confirmed my flight was not valid and told me the price was now 119$ if I'd like to re-bookI told her this is simple fraud and price fixing after a sale is unacceptable
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl [redacted] had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl [redacted] for any services at all