I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future
I booked flights through justfl*** and everything seemed to go pretty smooth, until the next day I receive an email stating that my card was declinedTherefore, I called justfly's support team to understand the situationThe representatives were very hard to understand due to their poor English accent, but was told that my hard had been declined and that I had to call my bank in order to notify them to let them process the paymentI then called my bank told them the situation and was informed by my bank that the payment went through and the founds had already been taken out of my accountI call justfly back to explain how the founds had already been taken out, they ask me for my credit card information again, I give them the information and they tell me that the payment had to be "updated" in order for the process to be completedShe then tried to explain to me that they had to charge me again for no good reason due to the fact that those founds were already out of my account, they tried to take more money out of my account but decided to cancel everything because it was just becoming a bigger mess! The flights were canceled and I am now waiting days to get my money back! They're thievesNot a good company not recommended
I bought tickets for people to fly to Colombia from Feb to Feb 2017, using Delta AirlinesThe total bill came to around $Unbeknownst to me, my bank (Advantage FCU, in Rochester NY) only allows online purchases of up $1500, so the charge was never clearedBy the time Justfly emailed me to tell me my flight didn't go through, my bank was already closedI didn't know about this purchase limit, so I wanted to talk to my bank firstSunday comes, they email me again to check in, but all banks are closed on SundayMonday rolls around, all tickets have been cancelledLooking at my bank account online, Delta still has holding charges on of the tickets, and they claim they didn't cancelWhen I called Justfly's customer service department (which was rude and unhelpful), they told me that they didn't cancel the charges, they simply never went throughThis has left me with three holding charges on my account (when it should be 4), a deficit of over $on my accou
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
Extremely dissatisfactory service over the phoneCharges have been placed on my card that I cannot find on their websiteHighly recommend NOT to do business with this company (more like scam)
My fiancé Jules Pratt and I purchased tickets through Justfly*** and she had purchased insurance also for a trip to San Juan, Puerto Rico with Delta airlinesHurricane Maria has taken out all their power and the airport is even closed down temporarilyThis company is refusing to give us a refund for our tickets for Oct 8-Although they are refunding for anyone to SeptJustfly is not accommodating us at all and has ripped us off of dollars
Prior to November 24, 2017, I purchased a flight ticket from Justfly from Philadelphia to Jacksonville and canceled itDespite the early cancelation, I was not awarded a refund and, instead, accepted flight credit that is valid until August I was told that I would be able to use this credit to buy a ticket to Jacksonville anytime before August and no other information was providedI called today, May 24th, 2018, to use my flight credit of dollars to buy two tickets from Philadelphia to JacksonvilleThe first representative stated that they could not use my flight credit to pay for both tickets at dollars in total, despite it being less then the flight credit I was promisedHe stated that flight credit could not be used for others and I stated my frustration; he continued by saying that he would transfer me to support so that they could get two tickets, only to put me on hold before hanging up after approximately minutesI called back and recieved the same res
I purchased airline tickets through Justfly.com which I needed to modifyI received only a booking confirmation with no e-ticket There were no terms of the ticket sent to me (as I had not received a ticket)Therefore, when speaking with the company about changing the reservation- they cited only their general policy- but never offered me the terms of the ticket itselfAfter their refusal to modify the ticket, I checked with *** airlines, which very clearly informed me that the ticket was absolutely modifiable- that this must be done through the ticketing agency (Justfly.com) Again I spoke to Justfly, with the same outcomeTheir solution- ask the airlines to change the ticketAfter speaking with the airline again, they were happy to modify the reservation in accordance with their clearly stated rules of the corresponding fare code- which were only available to me AFTER having contacted the airlineThe result was leaving this booking open for future useWhile the
I have purchased air tickets from just fly on Jan 16, Immediately after that I have found out that the date was wrongRight away I have canceled the tickets and purchased again through their web site and we did travelAfter a few days when I have checked my bank account and found out that they took dollars without my approvalI did contact them and they said that is the cancellation charges of the ticketsUsually within hours cancellation there won't be any cancellation charges, but in this case they charged this money and that they did without my authorizationFor all purchases, companies will mention the total amount of the purchases and ask to accept the payment amountIn this case they did not do that and without any knowledge of me they took $ from my accountThey said when I have requested to cancel the tickets the site asked me to put last digits of my card and that is the approval of taking that dollars and I thought that is to cancel my ticket
Hi there, my wife purchased an airline ticket for me through justfl***This ticket was purchased months in advance Yesterday, I looked at my reservation and noticed that my last name was misspelled My wife wrote “***” instead of ***This was a mistake with no intentions to hurt anybody, my wife did not realize about the errorOn my first phone call to Justfly, I was informed that I was not able to correct the misspelling because “it was a multi-airline fly” and that I would have to cancel my reservation and lose the flight that I wantedI went ahead and call the airlines myself and their response was that there should be no problem in their part making those change, but that I had to call Justfly to resolve it on their end nowI called Justfly again and they told me “since this ticket is for a multi-airline fly” we would have to cancel the reservationI went ahead and explained that I personally spoke to all airlines and that they would have no problem making the changesSo if the airlines have no problem making a change in two letters (even if with a penalty), why would Justfly tell me that this couldn’t be done because it was a multi-airline flight? I cannot really understand itI have checked multiple websites were there are hundreds and hundreds of complaints when talking about JustflyThis is a recurrent problem with Justfly Other agencies have allowed me in the past to make changes to reservations, why are they different? I wonder
I was booking a flight online and phoned the customer service line to obtain assistance with seat selectionThe agent finished the selection and booking, and I approved a charge for a certain amount on my credit cardShe did not send the promised confirmationI again called and requested sameEach time there were extended holds, for minutes or more and the calls lasted between 45-minutesI was told the price had risen from the time I began my bookingWhen I received the actual confirmation, it was $above the price approved and was in error with the name of one of the passengersWhen I phoned to get an adjustment and ask for a supervisor, I was put on hold for minutes and never answeredIt is still unresolved and I must call back, but am completely frustratedI would like my granddaughter's name fixed and the original price quoted ($2350.50)
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked one way tickets, entered all info gave credit cardDone, Then got an email with booking numberSo I then proceeded to book another oneway tickets through a different airline, booked hotels, and car rental throughout dayhours later I get an email that they no longer have those seats avalI asked why they sold them if they dont have themShe said they have seats not nothing she can doI explained how I have no way home since I booked with a diffairline outShe kept telling atleast they were cheap seats so your not out alot of moneyi told her I would take the seats back then and look else wherethen she tells me there are no seats lefthours ago you took my money for seat, then you say you have now a min later you have noneSeems like a scam, I am out the money for this trip and trying to get money back from hotels, atleast I didnt pre pay carI looked at other airlines to come back, but now they are up almost double price what they were earlier
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I had to cancel a reservation due to a court date change that was beyond my controlJustfly cancelled my reservation for a fee but failed to tell me that when I rebooked my flight to use my credit, I would not be able to used the website pricesBecause I had a credit I am being charge $more than what the price of the flight is on their websiteI was not told that the prices on the website were not the prices I would be paying when I rebookedSo not only did I have to pay Justfly $to cancel my reservation, I have to pay an additional $to book my new reservationThis is ridiculousSo now instead of my flight being $it is $This type of price gouging should not be allowedI should be given a full refund due to the company not properly explaining their policy
I recently purchased a flight on justfly.com with *** airlinesWhen I purchased the flight there was no explanation of different fare clases there was only one option shown and during the reservation process I was asked to pick my seats for the flights to and from my destinationAs a matter of precaution I like to always confirm directly with the Airline and upon doing so I discovered that I had no seat assignment so I contact *** directly and they explain to me that JustFly purchased a discount fare which does not include seat selection or checked baggage and each bag is euros per person for each flightFor two of us in my party I'd be paying close to $in baggage fees for the round tripNo where on the justfly reservation did they inform me of different classes of fares with ***, justfly asks you to specifically pick your seats and the baggage fare information in incorrect/misleadingThis is advertising on their part because they are not upfront with the customer an
I booked a flight through Just Fly from San Fran cisco to Paris for two passengers for $I wanted to make a change to my flight and was given the options to either cancel the flight altogether and get a refund of $OR cancel the flight and receive a credit for $for a future flight with the same airports involvedI chose to receive the credit since I was planning to rebookI went to go rebook but it was showing me different flights than if I just tried to book a new flightI called up Just Fly and they told me that the flight I rebooked needed to be on the same airline and the same type of ticketThis WAS NOT displayed when I was given the option to receive the creditI then asked that I would like to just cancel the tickets, lose out on almost $600, and go on my wayThis was only minutes after I had made the selectionThye told me that now I cannot cancelThey absolutely lied about the disclosures they give for their creditThat is not a credit at all
This company has been a nightmare since day one, but to speed up the processMonday December 26th I changed the dates of my flight and informed Jason the manageer (or so I was told that was his role) that my daughter's middle name was spelled ***This was for the purchase of four ticketsTuesday December 27th, I receive an email confirmation and my daughter's middle name is spelled wrongIt is ***I immediately call that day and inform themI was told that I would need to send them a copy of her passport via email and they would know something within an hour or by that daySo the next morning on Wednesday I email it to themFriday I call them bak and am informed that they cannot change it as the airline will not allow it or there are too many airlinesdepending on agent I have been told different reasonsFinally I get someone and they say it takes more time to processTuesday January 3rd, I was informed they cannot do anything as the airline will not allow itSo I call
Very deceptive website Their Fairlock is not free Charged me $saying they had booked the flight But my credit card was not charged, they said it was and they also had credited my account for the flight Neither the charge or credit appears on my bill for the flight They said "Oh, if the credit is not there you need to call your credit card company" This is a very fraudulent, lying company DO NOT DO BUSINESS WITH THEM!
I wish I could give star to this company as they are the worst agent to be allowed to operateI booked my flight from NYC JFK to Mumbai, IndiaThis is what happened with meBooked my flight for december travel a round trip, had to cancel my flight due to visa issue just two days before travel date for which website gave me credit points
Wanted to book my new flight in March using my credit points which is around $Bug in website is that they will give you option to book using credit points, however searching through that option never gives you any flight or loader icon keeps on loading foreverOption you are left is to call customer support and they do the same and tells us that there is no flight available for provided date, please give us another dateHowever searching for flight from main page (without using option of credit points) gives plenty of options
Support staffs gives one to another every time asking same details, in the end some one has capabilities to find option to book using credit points
they asks for extra $to book on top of my credit points even though flight ticket is $800-$Either they book it or not, their call always gets disconnected for which I again have to call back and follow the same processNext time for same flight fees gets increased and it goes to $Currently my credit points are stuck there as I can buy cheaper ticket from airlines rather paying $to just to use my credit points
My assumption is that, they are booking ticket in regular way and just never allows to use that points as it can be used for same route and same airlinesOne of the worst experience of my life, NEVER EVER VISIT JUST FLY WEBSITE
We bought international tickets through JustFlyDue to political unrest the US State department issued a level travel warning for our final destination a month or two after purchasing our ticketsKopa said they could reschedule our flights for a week later (unlikely to make a difference when the people call for an overthrow of the dictator), but we had to do all the rescheduling through JustFly They informed us that other than going the exact same trip one week later, it would cost us $to cancel, $to reschedule and the difference in price of the shorter notice ticketsWe could not just take the trip to our layover destinationIn fact to switch our tickets to our layover destination would cost an additional $per ticket, even though we already had tickets there as our intermediate destinationAlso it was very difficult to understand the people helping us as English is not their first language and they seem to just be reading a script from the websiteI would not recommend using JustFly.com and will not use them in the future