Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
My wife and I had booked a flight with Justfly*** early in the year (ref*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I purchased flights from BWI to SJU over a month in advanceThe flights were sold as nonstop flights and made no mention of any stops which is the sole reason I purchased themA couple days later I checked my email to see if the airline had sent our itinerary yet and they had notJustfly*** sent an email with a Spirit Airlines confirmation code thoughSo I pulled up Spirit’s website and entered my informationWhen I pulled up our itinerary I saw that they were not actually nonstop flights but had a stop in FLLThis is not what I purchased and neither justfly*** or Spirit Airlines will refund our money because I didn’t catch justfly*** mistake or deception within hours of purchasing the ticketsThe airlines define a nonstop flight as not having any stopsWhat I was sold is a direct flight which can stop on the way to pick up more passengers
We purchased three airline tickets to Italy with layovers in Istanbul Turkey ($plus $for trip protection) for a trip scheduled on August 04,but due to the coup attempt, airport bombing and political unrest in Istanbul in July we decided to cancel the tripJustfly.com agreed to change our tickets and reissue another ticket for Madrid, Spain after they charged us $booking change penalityThe trip to Spain is booked for June 30,We received e-tickets and booking confirmation email from Just fly.com on August 23,We were set for our tripMay 16,we received an email and a voice mail message asking us to contact justfly.com as there was a change on our flight scheduleWe called and the rep on the phone provided us with the new flight infomation which has very long layover and that flight wasnt going to work for our itenaray so the rep suggested we may be better off getting a refund and try to book with another airlineWhile we were considering
I have made a reservation with justfly, Booking Number: ***, that was canceled on the same dayAfter almost weeks of not seeing any refund on my credit card I go back to my reservation on the website and I see the following: "Your reservation has been fully canceled and the charges have been reversed according to the fare rules agreed upon at pur***Depending on your bank, it may take between to weeks for the changes to appear on your bank or credit card statementWe’re sorry your plans didn’t work outWhen you’re ready to book a new trip, we’ll be happy to help." I spoke with customer service reps and they said they have reversed the charges to the bank and I need to call my bank to see why they have not credited meI called *** and they said they have not received any refundI called justfly support back and was spoken to rudely by their support representative stating that the entire refund process can take 6-weeksThis makes no sense as their website is te
I tried buying a ticket through Justfly recently and when going to purchase the ticket the website clearly said the ticket could not be bookedI closed the page and purchased the same ticket through the American Airlines webpageThe next day I noticed that Justfly had somehow purchased the ticket for me despite what their website had clearly displayedWhen asking for a full refund they are now charging me a $cancellation fee when their website was in errorThey indicated that there was nothing they could do as I hadn't taken a screen shot of the error messageBut why would I ever take a screen shot when it clearly indicated the ticket couldn't be booked nor did it say that I had been charged?!?!
My wife and I had booked a flight with Justfly*** early in the year (ref
*) to travel to Germany on Oct 23, returning November, Due to health reasons I (*** S) was advised by my doctor not to flySo' I called Justfly and spoke to a *** (I believe is his name) After we reviewed everything, he said we had to discuss an issue with the current reservations because there is another changeOnce he looked at it he told me one leg of our flight (from Chicago to Toronto) was cancelledI said so what can I do? He said that because the airline (Air Canada) cancelled it, you are entitled to a full refundI told him that I had a doctors letter advising that I shouldn't fly but he said this was on the airline and I was entitled to a full refund anywayHe kept me on the phone for over minutes while he got confirmation and then told me it was all good to worriesHe said I would see a refund in to weeks, In the meantime, I continually get emails from Jus
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
purchased airline ticket from justfly***On the ticket they misspelled my nameI called and asked them to change to the correct spellingThey said it would cost $to make this change..I would have been unable to fly as the name on the ticket has to match your government issued identity.They acknowledged even if it was their error non the less I had to pay this feeI feel this company is scamming people with this underhanded practice.Do Not Use this companyThey need to be investigated and shut downI will be telling person every day for a month my story and to NOT use this company
I was given misinformation which led me to end up having to purchase two plane tickets on the same flight for the same person for the same datesI typed in Jerome JrIn the first name slot on Justflys website and the JrWas moved to the middle name slot which I was in aware of as soon as I recieved the confirmation email I gave their customer service a call and asked to change the name they told me the fee to change the name was more then the plane tickets themselves that I was better off paying a cancellation fee and booking a new ticket I did nor agree that I should have to pay a cancellation fee but I went ahead and booked new tickets and heof off on canceling the tickets untill I could talk to the airlinesI finally got in touch with the airlines days later and was informed that in fact they could just simply change the name on the ticket but now I already had purchased two tickets as advised by coustomer service at Justfly so I called their customer service back and they tol
I bought a business class ticket for my elderly sister who has back issuesI booked it from Sydney to San Francisco via Honolulu as it seemed a better dealWhen she checked in she was told her booking in business was only to Honolulu not from Honolulu to SFO despite it being ticketed as business all the way throughIf I wanted an economy ticket via Honolulu I would have bought one for significantly less money and flown her direct to SFOShe spent one hour on a long distance call from Australia and I spent two hours on a call to Justfly from the U S they offered a paltry refund and made no attempt to change my sister’s seatingThis company is unethical in its business practices and misleading to the consumerThey also charge unexpected fees which they claim are levied by the airline but which instead of going to the airline go to JustflyThe agent at the airport check in told my sister Justfly is known for this sort of scam
I purchased the airlines tickets from JustFly*** to travel from Seattle to Delhi, and the tickets were booked, and confirmed by JustFly*** on 6/23/After a week, they just notify me via email that there was a change in my travel iternary, and asked me to contact themWhen I contacted them right away regarding the notification, I was told that they cancelled my tickets for one of flight lags without giving me the proper reason for the sameUpon asking several times for the reason, they said that the flight got cancelled by airlineWhen I checked airline (eastern china) reservation site, the tickets for the same flight/time were still on sell at higher pricesTo resolve the matter, I asked for the alternate optionsThey offered me options to either travel on different date from Seattle, or stay overnight at ShanghaiThe option of staying in Shanghai do not work for me because I am travelling with a year child, and transit visa is required to stayThis will also cause me t
hour free cancelation was a lie When I contested with my credit card company they supplied several documents Total rip off company
I booked a flight for myself and my daughter in march for a flight in july-- I had typed in san jose costa rica but the website redirected to san jose california I didn't catch the error as the itinerary heading just said San Jose I caught the error one week later-- still more than days before the flight I waited for hours to speak to a supervisor and they offered me no reimbursement and no assistance what so ever It was a complete loss of over $due to an error on their website They told me their hands were tied and there was absolutely nothing they could do for me I had purchased travel insurance with them when I booked the flight and they were also of no assistance I then called jet blue directly and was able to get the balance applied to the correct flight-- minus $penalty per ticket That is their standard policy Justfl*** had me believing that they could do nothing at all because of the airlines policies which is simply not accurate There was no advice to cancel the insurance and get that fee back or to contact jet blue to get a portion of the money in a credit I will never again use justfl*** for any services at all
I booked a flight through justfly*** on April 20th, The trip in question is a flight from San Francisco to Tokyo, booked on ANA (All Nippon Airlines) and operated by United AirlinesThere were problems with the booking and it was cancelled through United AirlinesI received an email notification confirming this from justfly***Fearing I would lose my seats on the booked flight, I rebooked the exact same flight and seats again through justfly*** on April 21st, Four days later, while reviewing my bank statement, I noticed I have been charged for both sets of tickets even though the first flight was cancelledI have since contacted justfly*** via the only means they make publicly available, their customer service phone number (***), and have tried several times to reach a solution, thoroughly explaining the situation, pointing out I have been charged twice for exactly them same flight, on the same airline, in exactly the same seatsthe only response after a
On January 13, 2017, I cancelled my reservation (***) for two roundtrip flights from LAX to Dublin; I had received an email from Justfly that Ethiopian Airlines had changed the flight time by hours and this conflicted with a connecting flight we had in DublinI spoke with the airline that day and they stated that a full refund of $1,would be issued with no penalty because of the drastic change in time, but that I had to go through the booking agency to cancel itAfter speaking extensively to customer service, I was told that it would take 6-weeks to issue a refund as they did not have any alternative flights that fit our business meeting scheduleOver the course of these weeks, I have spoken to this department several times and always get the same response; that they are awaiting a waiver code from the "travel partner"I even called the day of departure on my initial reservation to insure that the refund was getting processed in fear that justfly would not reques