I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me