I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
This company is complete fraudPlease be aware
On March 24, 2017, around PM (EST) I had called to purchase airline tickets fr international travelAfter seeing a 'good price' offered, I had decided to purchase of the ticketsI had provided my information (name, date of birth, credit card number etc) for the ticketsThe representative told me over the phone that I will receive my tickets within few minutes by emailAfter and half hour later at 6:pm I had called them and informed that, I haven't received my ticketsThen I finally received the tickets by email at 7:PMAfter verifying the tickets, I have seen that the representative has my Son's name incorrectly written in the ticketAlso, as my son is an infant, I had requested that my seats be assignedAfter seeing the seats are not assigned and the error in my son's name, I called Justfly.com at 9:pm to tell them they got the name wrong and didn't assign the seatsBecause of that, I am told them to cancel the tickets as I am still within their hours cancellation policyI am cancelling within hours of receiving the ticketsBut they were telling me I am over the hours limit by minutes from the time I called themThey do not want to take any responsibility of the fact that, they took almost hours to send me the tickets from the time I called
Then I called my bank and stopped the paymentThen justfly.com used a different name to charge my cardStay away from Justfly.com so that you dont have to go through this hassle I went through
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English
I was naive I guess and thought I was purchasing an airline ticketCome to find out they drained my entire account over a $ticketI can not get no help from any of them at justfl*** worst experience ever! Please beware!
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
This company is complete fraudPlease be aware
On March 24, 2017, around PM (EST) I had called to purchase airline tickets fr international travelAfter seeing a 'good price' offered, I had decided to purchase of the ticketsI had provided my information (name, date of birth, credit card number etc) for the ticketsThe representative told me over the phone that I will receive my tickets within few minutes by emailAfter and half hour later at 6:pm I had called them and informed that, I haven't received my ticketsThen I finally received the tickets by email at 7:PMAfter verifying the tickets, I have seen that the representative has my Son's name incorrectly written in the ticketAlso, as my son is an infant, I had requested that my seats be assignedAfter seeing the seats are not assigned and the error in my son's name, I called Justfly.com at 9:pm to tell them they got the name wrong and didn't assign the seatsBecause of that, I am told them to cancel the tickets as I am still within their hours cancellation policyI am cancelling within hours of receiving the ticketsBut they were telling me I am over the hours limit by minutes from the time I called themThey do not want to take any responsibility of the fact that, they took almost hours to send me the tickets from the time I called
Then I called my bank and stopped the paymentThen justfly.com used a different name to charge my cardStay away from Justfly.com so that you dont have to go through this hassle I went through
I booked round trip flight with JustFly*** in February to Fly to Europe in June, return in JulyMayI learned that first leg of a flight got cancelled by airline, JustFly was not receptive or accommodating to fix the problem, reps lied to me several timesAirlines would not work with me because I did not book directly but via 3rd party vendor JustFlyStress of dealing with JustFly effected my healthI requested to cancel the trip on May 31st and disputed the charges with my credit card company as wellJuly 2nd I called JustFly to check the status of refund and was toldby rep " JustFly was about to cancel the trip upon my request but learned about my credit card dispute and did not cancel" Rep said they would not cancel June 24-July flight until I cancel the disputeThey NEVER notified the airlines that I am not traveling and the $I was charged to cancel (had to call to cancel, website would not allow me to do it online), is showing on their site as "modificatio
WE FOUND A FLIGHT THROUGH THIS WEBSITE AND THROUGHOUT BOOKING A MESSAGE SHOWED MULTIPLE TIMES NOT TO WAIT AND ASSURING THAT THE RESERVATION COULD BE CANCELLED IN THE FIRST HOURSAS SOON AS WE BOOKED THE FLIGHT, WE FOUND OUT THAT WE CANT GO (LESS THAN AN HOUR HAD PASSED)I CALLED AND WAS TOLD THAT WE WOULD BE CHARGED $PER TICKET TO CANCEL REGAURDLESS OF THE HOUR CANCELLATION MESSAGES ON THE SITEI HAVE CANCELLED THE TICKETS THROUGH THE AIRLINE AND RECEIVED MOST OF OUR MONEY BACKI ASSUME THE $NOT REFUNDED IS THE FEE COLLECTED BY JUSTFLY***THEY ARE COLLECTING A FEE FOR NO SERVICES RENDERED BY USE OF FALSE/MISLEADING INFORMATION
I booked a flight with this website online at justfly.com and they proceeded to charge me $for the cancellation fee, which I was fine withThen they took $out of my account without my consentMy bank (wells fargo) then proceeded the dispute after trying to speak with them on the phoneAfter deciding it was ample time to cancel my flight, wells fargo returned $to my account for meI have since called to try and rebook a flight with this company with my $voucherThey are constantly telling me they cannot find flights, they cannot rebook me, and that now they are saying since they are going through a dispute with wells fargo, they cannot book any flights for meI have until februrary to use my voucherThey are just going to steal my money
I purchased airline tickets along with an extended cancellation policy We need to alter our travel arrangments and I anticipated that this would be permissible due to the extended cancellation policy I have come to find out that Just Fly will cancel the flight but only with a penalty of $ Additionally, I was on the phone for nearly hours and spoken to in an extremely rude manner and then told they were going to end the phone call
I had to cancel flights for me and my husband on 4/9/Our travel was scheduled for 4/11/and on 4/9/my husband's dad passed awayJustfly.com charged me $in cancellation feesTheir cancellation policy clearly states that if there is a death of an immediately family member, no fees will be chargedI forwarded death certificate, birth certificate, marriage certificate, etcto them to prove my caseThey refused on several phone calls to refund the fee and have ignored my many emails addressing this situationI later rescheduled the flights and took the tripOur flight numbers were *** *** ***
I called the company at 2:pm to book the flight and completed after minutesI was charged a total of $They made a mistake and double booked the flight, although the flight was verbally confirmed with the correct travel datesThey give me a new booking and the dates was still wrongI request they cancel the booking and they failed to honor the free cancellationAlthough it was their error and I received the email about double booking plus hours after bookingThe Rep stated “I must pay an additional $to cancellation the reservation”I told her “I should not be penalized for an error made on your part”She responded “I am going to leave the reservation as is then, if you don’t want to pay the $fee”The representative was rude and inappropriateBe very aware of the scam, or shadow booking to capitalize on travelers in addition to their and poor customer service
DO NOT USE THIS COMPANY!! I swear, you will pay more money in fees then the actual flightsWe bought tickets to Hawai'i and bought the protection plan for $20xWhen there was flash flooding, we tried to cancel and use the credit we received to fly somewhere elseThe fee to change was $per flight, per passenger =$So using our $credit would make it so we would have to PAY more to use the credit than if we bought new ticketsLet this company go down!
I booked flights back to Colorado for my grandmothers funeral right after I found out she had passed awayThe funeral was originally for january but had been changed to the later that dayI had called them hours after booking to see if we could change or cancel our flightsThey said that it would be a $charge per person to cancel(Our flight only cost us $170)After fighting with them and being on the phone for almost hours they wouldn't change our flights or cancel with no penaltywe will only be getting $back
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
This all started when I logged into my itinerary to confirm our flight times for next monthWell the site said there was an issue with the information so I had to call inI called in and was told that the layovers of my flights were changing, and I asked if it was possible to change the date of the return flightDuring the discussion they said it would cost $per person to adjust the flight, so I told them to hold on for a second until I received confirmation from my wifeDuring that time they said they would adjust the change fee to $per person so it would've been only a difference of $from what we paid originally which was $back in FebThey gave me an amount of $that they were going to charge my card, well looking back at it I was charge $in Feb so when was my refund going to be issuedI called again today and they stated that this was all disclosed to me yesterday and there was nothing that could be done even after a manager "investigated" the cal
I purchased a ticket through justfly*** on February , The routing was from Tampa to Jeddah to Tampa on Saudi AirlinesI used the first leg of the trip but on the return segment, I broke my foot so I couldn't travelI spoke to the customer service representative at Justfly*** and they presented me with two optionsFirst option was to cancel my trip and they would charge me a cancellation fee of $and they would give me a credit of $which I could towards future flightsThe second option was to rebook the flights and I would gave to pay a fare differenceI chose to cancel the trip and keep the money as a creditI tried rebooking new flights when I was able to travel back to the United States but they said the computer system doesn't allow them to Book a flight for me from Jeddah to TampaI had to purchase a new one way ticket from Jeddah to TampaI have been trying to get a refund and they said it is not possibleI spoke directly to the airline and they said
I will be reporting this transaction to the Revdex.comThis is my email: JUSTFLY Booking: *** I made this reservation and it was $for a round trip ticket (quoted price)I added the $insurance which would have come to a total of I realize that there is a tax but NOT $worthThe amount charged to my credit card is not reflective of the conversation I had with the agent on the phoneIf you are going to charge me $-- $OVER what was quoted, then CANCEL my reservation and I will book directly with DeltaThis is not an acceptable practiceCharging me OVER what was quoted and then adding a $Taxes and Fees seems out of lineI received an email that informed me to immediately call as attention was neededThe gentleman who answered did not help me and wanted to charge me $to cancel my reservationThis is the fault of JustFly for not honoring the price that I was quotedFurther, he would not let me speak with a supervi
I only give one star because I HAVE to otherwise they would get NO STARS!! DO NOT book with Just Fly! They are a complete rip off! I reviewed my booking and found that my name had been placed on both tickets even though traveler two had my sister's birthdateI have booked air numerous times and are very aware names and birthdates must matchCalling just fly to correct the name was a complete and utter disastrous waste of my timeThey used several excuses as to why they hadn't fixed the issue after two days of calling themJust fly said the airline wouldn't answer the phone, there was a $Just fly fee for name change and a $airline fee to change, that the airline didn't give accurate instructions to Just fly, my call to Just fly was disconnected several times, I was left on hold EVERY call to Just fly with the longest call being HOUR and minutesOf the call representatives (last being a ***) I was told they would continue to address my issue with the airline and call me backPffffffft NEVER HAPPENEDThen of course the *** pulled the no transferable and he would TRY to change the name but there would be a fee, also claimed the airline wouldn't answer, that I made the mistake, on and onI do not believe I made the mistake however agreed to pay the $to solve issueI was charged but then refunded (or so they say and the invoice shows the crossed out so credit card bill remains to be checked for certainty) because the airline gave wrong infoI contacted the airline who said it was VERY common for Just Fly to tell customers they did not answer phoneAll incorrectJust Fly is a scam and a waste of your moneyDO NOT use!!!!!
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
JustFly is a Fraudulent Business I am trying to change my airline ticket so I don't fly though Istanbul due to the terrorist attacks and civil unrestWhen I bought my ticket with *** It didn't indicate anywhere on the site where I was buying my ticket that the ticket was not able to be altered or changedThey told me I had to cancel my ticket and I wouldn't get a refundThis is an unfair business practice as there was no indication when buying or even AFTER buying the ticket that it could not be changedI called them directly a few times and they do not know what they are doingThey talk in circles and could not point me to where it said in my ticket that I could not change itThey referred me to the Terms and Conditions on their website, which do not specifically state what your ticket includesIt's a generic statement that says 'If you ticket is permitted to be changed or cancelled...'But no where on the ticket or during the process of purchasing the ticket does it s
Hi I would like to know if there is some legal way to get my money back from a cancelation on this site (justfly.com) I booked a flight for september and cancel it after some issues with my daughter school schedule, they charge me fee per cancellation, offering me a credit back to use around USD, but seems that to use that credit I need to overpay another fee on any available optionCustomer service was not able to give me more options to not loose my money, wondering if I can proceed in a legal way to get my money back or at least be able to use the credit without their excesive fees, The cancellation policy is not clear in this sense, additionally I added a cancellation insurance, which seems to be uselessRegards, NahumP.SI'm a Spanish speaker, wondering if you can provide support in Spanish, if not possible it is ok to continue in English