I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account