On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Used Just fly for the first time for flight and car Flight tickets were good but they cancelled our car reservationWe had taken a shuttle to the pick up site, waited in line min to learn they had cancelled our reservation because we were more than hours later than scheduled (These people made our flight schedule, they should have known what time the plane landed)They gave us a number to call to get “reinstated” but the gentleman on the other end said he could not do that He could make a new reservation but it would cost an additional $ We took the shuttle back to the airport and went to the hertz counterI wound not recommend this business, while waiting in line min there were two people retuning there carOne for no gas the other was dirty
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them
On December 17/2016, at approximately 4:28pm, I booked two airline tickets, with JustFly*** for my husband and his father, who have the same nameWhen I booked the flight, I indicated the names and correct birth dates for each personThe tickets were listed as being $each plus taxI paid for the tickets with a Visa credit cardWhen I received the confirmation, I saw that Just Fly had booked two tickets for both persons using the same date of birthI immediately called Just Fly at their 1-800-717-5015, to correct this error on their partThe individual I spoke with identified himself as *** with an ***He first said that he would cancel the reservation but then said that he couldn't and that he would correct the birth datesMy husband and I asked to speak with a Supervisor to ensure that the corrections would be made accurately because ***" kept insisting that he could not book two tickets for the same name even if he corrected the birth dates***" refused t
I had made a booking through phone for on May 12th with Justfly for a round trip to UK from Washington DC for peopleEach ticket price was for approx$The booking number is ***The reason the booking was made over the phone rather than online was due to a special promotion advertising a low price fare which could only be availed by calling JustflyI spoke to the Justfly agent and requested for a travel booking from July 22nd till August 22ndThese dates were iterated multiple times during the call to ensure that the representative was clearIn addition, due to work reasons I paid additional charges on each ticket (in addition to the fare price) to buy the extended cancellation policy to ensure that I have the flexibility to change/cancel my ticket at any point in timeThe reason for requesting this flexibility in the tickets was to entertain any unscheduled changes in my husband's work travel dates and visa processing timeI came to know on July 21st (after recei
I, Jose Jimenez placed an order for airline tickets online on date 5/4/at 4:12pm on website justfly***I received an on email stating my tickets were ready on 5/4/at 4:12pm, but not even a minute later I received an email saying attention required wasn’t able to process paymentSo I went online to check my bank account and the money for the airline tickets were already deductedI called the company at their number and spoke to a representative about that situation, they told me they didn’t not receive any form of payment from me and they needed to process the card once moreI tried to explain to them that it was already deducted and that I was not going to give them my card information once moreThe representative insisted in charging me so I told him I wanted to cancel the order instead because I felt like it was a spamI waited and he told me to check if I received a cancelation email, so I checked and I told him indeed I didThe email was received on 5/4/
Booked a flight from Los Angeles to China and then China to Los AngelesThe first flight (Los Angeles- China) with no problem at all, The second flight on August from China to Los Angeles the flight company notified me at the ticket printing desk that the booking company ***) doesn't put my passport number on the reservationI call them more than times because they just put me on hold more than minutes each timeOf course they says that they did not took any responsibility on the issue
I booked a flight for February 9, with returned February 16, with travelers The tickets issued had the third traveler with a wrong last nameI tried several times to tell them that the my account on their database is showing the correct name but their system is generatifng a different last name They want to charge me for their error I've talked to different customer agents of justly, got cut off Been on the mobile call with them for almost hours now just to get a supervisor Still on a mobile call on hold
In the U.S., airlines and travel agencies follow standard practices wherein if a non-refundable airfare is purchased typically the customer will receive a credit for cancelling their reservationThereafter the customer may or may not be charged a fee against the credit to book another flight with the same airline within a year's timeThis business Justfly*** presents itself in the airfare vendor model, but it is overcharging exorbitant fees to the detriment of its customers, and these fees are not clearly disclosed in purchasing the non-refundable airfaresIn December 2016, I purchased two airfares totaling approx$total for my daughter and me to travel from Los Angeles to Spokane round trip for a volleyball tournament taking place in 23-March My daughter injured herself during a tournament this past weekend and until she is cleared by her doctor, she cannot travel or competeWe therefore had to cancel the entire tripI have documentation from my daughter's orthoped
My experience with Justfly was very frustrating and unacceptableI booked International tickets through Justfly.*** for myself and my fatherI called them to change one of the flights due to a medical emergency (death of a family member) and they repeatedly refused to help meThe agents including the supervisors were very indifferent to my situation, kept on telling me that they would call me back but never didAfter several hours of waiting to receive a call, I called them and explained my situation to different agents throughout days and none of them helped me either get on an earlier flight or refund any portion of my fareAll of the agents I spoke to lacked knowledge overall and were very unorganizedI wasted hours repeatedly calling them hoping they would help me with my emergency but in vainThey had zero empathy for my situationI am exhausted dealing with their agents who do not seem to comprehend what "emergency" means and how to help customer during an unforeseen circumstanceThey do not even speak English properly, worst customer service ever
On July 10, I purchase airline tickets for myself and *** Zhao to fly from StLouis, MO to Glasgow, Scotland with a layover in Philadelphia on September 24, Before we were due to fly, *** plans changed and she was going to be leaving from New York on the day of our departureOn September I called Justfly and spoke with a customer service agent to inquire about changing *** itineraryAfter examining the options the customer service rep explained to me the cheapest option would be to keep the itinerary as is, and that *** could simply arrive at the airport in Philadelphia and take the second leg of the trip to ScotlandI then confirmed with the agent that *** could show up in Philadelphia after skipping the first flight and that there would be no problemsOn the day of the flight, *** showed up at the Philadelphia airportWhen she arrived she was informed by the airline that because she was a no-show for the first leg of the trip her ticket was ca
Used Just fly for the first time for flight and car Flight tickets were good but they cancelled our car reservationWe had taken a shuttle to the pick up site, waited in line min to learn they had cancelled our reservation because we were more than hours later than scheduled (These people made our flight schedule, they should have known what time the plane landed)They gave us a number to call to get “reinstated” but the gentleman on the other end said he could not do that He could make a new reservation but it would cost an additional $ We took the shuttle back to the airport and went to the hertz counterI wound not recommend this business, while waiting in line min there were two people retuning there carOne for no gas the other was dirty
booked a roundtrip flight from charlotte to Abidjan, ivory coast via Toronto , Istanbul and AbidjanI purchased an extensive cancellation policy and insurance for this tripNowhere on the site was I informed that I needed a Canadian transit visa to transit through TorontoI am trying to reschedule this flightThe customer service rep charged me $to do soWhy? when none of this is underlined in the extensive cancellation policyI have $travel credit that can only be used for the same exact itinerary
Justfly misrepresents its products to consumersI booked a flight represented as a Virgin Atlantic flight, complete with the company's bright red logo When I received the booking confirmation I noticed in small letters "Operated by Delta" I called the company to confirm I would be flying on a Virgin Atlantic plane and was told it was in fact a Delta planeI explained that I felt cheated and asked for a refund When I received the refund confirmation I noticed the words that the bank credit could take up to daysI placed a total of phone calls to the company's customer service line (agents disconnected me once they learned I had a complaint) and spent minutes on the phone attempting to get a quicker refund as I am not able to book another flight until the money is back in my accountThis is a deceitful company and all consumers should be warned of its practices
I made a reservation for my son with Justfly and my son wanted to change the return dateI called Justfly on Monday 9/26/and was told that the total cost to change the reservation was $$was for Qantas and $was the Justfly feeI then subsequently see a charge of $from Justfly and then $from QantasWhen I called on 9/26/to find out what was happening I was told that the original agent had made a mistake and that had called back my son and he agreed to the new chargesThe only time that my son was on this call was when I held my mobile phone up and had him on a landlineHe said that he was Samuel Alan Donner and agreed to the charge which they had quoted me was $I have attempted to resolve the issue with Justfly but they fraudulently claim that they contacted my son on another call (using my cell phone number) and he agreed to the change in quoted priceThis is not true at allMy son is currently in Australia and does not have access to my phoneI fe
Terrible!!!!!! After booking our flight through them we had picked the wrong dateWe noticed and called them to change the flight dateThey said there would be a $fee for changing the date and then a $fee from the booking airlineThey said if you canceled the flights then you would only have the $fee for cancelingWe asked them if there would be any other fees associated with this and they said noWe agreed then to cancel the tickets and then rebook them for the correct datesWe payed the $fee and they credited the rest of the money towards future ticketsWe then tried booking our flights for the correct dates and they said they would use our credit but would be charged $per ticket to book flightsAfter going rounds and rounds they said They never said that and its in contract with well trained employees that would never say anything like thisThey refuse to grant what they said and will not void the $feeIf I would have known that there would have been the same fees for canceling I would have just payed the fees from the start instead of canceling themNow we have no tickets and they have our $1300!!!!!
We booked a flight with JustFl*** for a trip and also paid for flight insurance Unfortunately the resort we planned to stay at was taken out by the hurricane When calling to cancel our flight after our friends booked thru Expedia and received all of their money back we were told we would have to pay different fees totally $ The customer service was terrible and very rude They said since we can still fly to that destination that we wouldn't get all of our money back even with the flight insurance we paid I would not recommend booking flights with this company there are hidden fees and even the airline we used were not able to pull up our info to see what we paid for our tickets Totally scam!
I booked a roundtrip flight from Phoenix to Paris with justflyWORST IDEA EVERThey put in someone else's secondary identity verification information for my own which caused me to be unable to chefor my international flight the day prior (mind you all secondary data was showing as correct on my end but not what they sent to the airlines)They also put in my boyfriends middle name as my own causing my data to not match upWhen I called to get this fixed I was given the runaround and told I was unable to cheas they cancelled a flight and re-booked meUm no, I had taken care of that issue months beforeThey then claimed they updated the data and sent to the airlines...no change upon calling the airlineBut I did find out they incorrectly changed my birthday (which was one of the few correct items in the first place) so again I called to get it fixedAgain I waited on hold and was told I couldn't speak to a supervisorFinally on my fourth call to JustFly they told me they would expedite the changes and get a new ticket issued "within the hour"That was six hours agoOh and I had to pay a $fee to do so, mind you I didn't cause the errorNow, twelve hours after finding out about the issues and twelve hours before I am to take off, the issues still aren't fixed and I will likely be unable to board my flightI spent over hours on the phone with JustFly and the airlines today...to get no whereI will NEVER book through them again and encourage anyone thinking of saving some money to run for the hills rather than deal with this horrible company
I bought my ticket on justfly***I called the airline to add my TSA-preThe airline informed me that they did not have TSA-pre service but they do provide expedited clearanceHowever, they could not add the service because justfly*** has blocked all edits to the ticketI called Jutfly and explained the situation clearly to the agentThe agent kept asking me for my TSA-pre numberI explained the situation above again but the agent again asked me for the TSA-pre numberI asked if I could speak with another agent since we were not***municating wellShe could not do thatSo I hung up and called againI went through the same procedure with the second agent who also kept asking for my TSA-pre numberI explained the situation once again and again he asked me for my TSA-pre numberI asked why he is asking for the number when I keep telling him that the airline does not provide the serviceHe then hung up on mesomething that should've taken couple of minutes of my time took in total minutes, including writing this review
I purchased a flight ticket (JustFly Booking Number: ***) on 2/24/On 4/20/I contacted the company to cancel the flightI was charged $modification feeI could not understand the customer service (language issue on the other end)My understanding was I would get the refundIt is now 7/24/and the refund never cameI just want to request the refund on the service I did not usedI have contacted the company a few weeks before the actual travel dateThis is a scam!
Justfly.com owes me a refund of $for a unbooked and overcharged flight Here is the the full transaction history listed below: First of all I did not authorize them to bill me $4467.17, the flight that was supposed to be on was only $1120.00, not only that they billed me for an airline I did not choose eitherThere are over complaints on the Revdex.com website from other upset people who justfly.com did this toAlso, Justfly is operating there business under other alias names such as voyagages a la carte, flight hub and many otherthey are operating there business in unethical manner and they ripped me off Jan*** * ** *** *** * *** ** *** *** -$4,Doing business as: *** *** * * *** *** *** *** * *** *** *** ** *** *** *** ** *** *** *** ***
BEST ADVISE I CAN GIVE:
We've had almost identical problems with JustFly*** Many of the complaint posts we've read are nearly identical to what we've experienced ** *** *** *** *** ** *** * *** *** ** *** ** * *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Deceptive advertisingThey say you can change a flight for the cancellation fee of $plus $You would also pay a difference in the chargeI booked a fee for $(including cacel fee)When I went to book a new flight they said it would be over $This included the higher flightI think they're a bunch of liarsDo not book with them