I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I booked a specific itinerary for myself and my sister through JustFly on Sunday but realized when I checked my itinerary last night that JustFly changed the flight to depart more than hours later than I had bookedI just spoke with ***, a supposed supervisor who refuses to correct the problemHe first claimed that I chose the later flight because it was cheaperWhen I pointed out to him that not only was it the same price on Sunday, but that both itineraries on JustFly's web site are the exact same price today and that it had nothing to do with price, he claimed that since I didn't call him back by midnight on Sunday, it was my faultThen he tried to tell me that the emailed itinerary confirmation that JustFly sent warned me to check my reservation for accuracy and to call them back immediately if it was wrongThat is not trueThere is nothing on my email confirmation that says that
We booked airline tickets and paid($2001.02) on october and cancel three days later oct Justfly charged $each ticket for modification fee.China airline charged $for each cancel feeJustfly keep the airline ticket refund tax and fee $each ticket(total $301.02)I contacted them time and they promised number times to corrected the refund amount but the never respondAirline penalty was $for each ticket Justfly charged $each ticket for modification fee.Why Justfly keep the $tax and fee the ticket never used?. my booking number Justfly Booking Number:***
On June 13, 2018, I booked a flight with Justfly***When I booked this flight I made my selection, confirmed reservation, and completed bookingWhen I completed my booking the incorrect flight time populated on the screenImmediately I called Julstfly*** to notify them of the error that occurred with their bookingWhen I was put in contact with the sales agent she informed me that a $fee would be assessed for me to cancel this flight so I could rebookAfter some deliberation, I asked her to speak with a supervisorThe supervisor was willing to lower the fee to $However, for a discrepancy that was of no fault of my own, paying any amount is a scamI informed the supervisor of my concernsHe stated he had to enter a fee in order to make the cancelationEven though I did not feel that I should have to pay anything for ease I asked if he could lower the amount to a $penalty so we could proceed with rebooking the correct flightsHe was not willing to make any other of
Sold me a non- stop ticket that had stopsRefused to refund ticketFraud company
We booked international air tickets from JustFly on 3/and called them a few hours later to cancel within the "no-questions-asked free cancellation window"We cancelled because we had booked certain dates (and we both triple checked the dates before we hit purchase) but when I logged into the airline's website to make sure the booking was ok, the dates they had were NOT WHAT WE BOOKED! That was strike oneNow back to this issue, I realized yesterday that I never got an email confirmation of the cancellationSo I tried calling yesterday to confirm the cancellation but never reached anyone after being on hold for hour in the morning and then (!!!!!) hours in the afternoon when I called again! I finally talked to a human this morning and they said I never called and I never cancelled (and he was quite rude on the phone!)THAT IS SUCH AN UNTRUTH!!! UTTERLY UNACCEPTABLE!!! I CAN'T EVEN BELIEVE THEY WOULD RESPOND WITH THISWe definitely called and I'm sure we can find phone re
Unlike other trips I purchased my airline tickets for *** through Justfly***I should have stuck with my "rule" - never do thisWhile in Denmark I became will and with a doctor declaration needed to change our travel return date to CaliforniaCalled *** - they can do nothing as I booked through JustflyCalled JF several times, was on hold for 1+ hours while waiting for a supervisor., several times.Yes, they could change date for a $change per personOur whole trip had only been $for bothAnd there is NO REFUND for any reasonDuring our conversation with the CSR I was lied to, they were rude, did not speak English that I could understand, did not know what they were talking aboutTook the return trip as a loss and rebook ourselves with *** to get home for $for both of usLesson learned: NEVER book with anyone other than the airline direct and NEVER BOOK WITH JUSTFLYA very unethical operation
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
It is a scam , justfly.com is a scam!
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional