I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
I was browsing Justfly.*** for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I Booked a flight from Oklahoma City to Shiraz, Iran on April 18, I could not make that flight and had to change itJustFly charged me $to change my flight to December 16th I could not book the flight by myself through their website and they booked it for me on phoneI could see that my flight was confirmed when I checked the information through their websiteHowever, when I wanted to check in on December 16th the airline did not find my information on their passengers' listI called JustFly and was talking to their customer service for almost hoursAfter hours they told me that my flight was not issued and I can not fly on that day and I missed my flightOn the same same their support team apologized for what had happened and booked another flight for December 17th for meI went to the airport the next day again to take the plane but went through all those issues again and after talking to them for another 4-hours and missing my flight again, they told me
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline (***) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
I was browsing Justfly.*** for low faresIt offered an extremely low fare of $for a RT ticketI entered my credit card info and when it began searching/processing the fare, it came back with an increased fare amount of $and asked if I wished to book--I went to click "no thanks" and it processed the chargeI immediately called the customer service line and the rep advised that they could not cancel a fare unless I paid $per personI became irate and advised I was not paying anything, I requested to speak to a supervisor numerous times and the rep would not transfer me and when she finally offered to transfer me, she stated it would be a minute holdShe then offered to cancel the flight for $per personI was extremely uncomfortable by the ease of processing a $charge when I hit the "no thanks" button and by the inability to cancel the flight or speak to a supervisorWith $on the line, I ended up accepting the $cancellation feeI immediately called the airline and they could not even see a reservation/cancellation under our names and advised that the department of transportation states you may cancel a flight up to hours after bookingOur credit card company is monitoring the situation to make sure $is refunded to our accountIt was a horrific experience and felt like scam to be honestI think the "ease" of the purchase and the "inability" to cancel is how they make their money
I booked a flight with justfly*** on AugIwas scheduled to leave on Sepout of Fort LauderdaleI live in *** *** Florida where Hurricane Irma hitWe were stranded for a week and couldn't get out due to floodingI had called them and United Airlines to let them know days after the stormThey told me because my flight was not cancel out if FtLauderdale that I would have to pay to cancel the flightI payed for the flightI not only got charged for a flight I could not make this AgencyThey charged me for the flight
I mistakenly booked a flight from LAX/LHR on 02DECwith Justfly and when I received the confirmation and realized my mistake, I telephoned their office and the gentleman cancelled that booking but Justfly*** had put a PosDebit block on $on my Chase Bank Visa Debit cardI attempted to book the flight that I should have booked and received a response from Justfly*** that they were unable to process the charge for the new flightThey said that I should use a link that they provided to give them a new credit card to chargeI DID NOT USE THAT LINK! In that email it stated that "this is a time sensitive matter, failure to update my credit card information may resulting disruptions to my travel plans, including the cancellation of my reservation"I never sent Justfly*** new credit card information or upgraded my current card, they said that after an hour, they found that I updated my form of payment (on 02DEC2016)They could not have found an updated form because I never sen
I booked and purchased a flight through Just Fly for a flight for my girl friend Ellen *** leaving Vancouver on Feb 3, and returning on Feb 10, She became very ill so we had to cancel the flightI contacted Just Fly and they said they would give me a credit for the flight if I paid them $ They send me an email stating that I have a credit of @ which could be applied towards a future flight valid until Jan 12, I contacted them to use the credit on a future flight and they said the credit was off their books and that I had to contact the airline Flair Air as they would have the creditI contacted them and they said I had to contact Just FlyI contacted again Just Fly talking to a different person and they said the same the same thingI have been going between the two companies with no satisfactionThe Just Fly booking number is 087-417-and the Flair air confirmation number is***I have their print out of their travel credit notice they s
I bought a RT ticket to Panama City 9/2/to visit family in December Unfortunately, I had to cancel the trip due to unexpected illness of my sister requiring critical care in Miami, Fl in late September I am a nurse, so I only have X amount of time I can be offI used my December days-off to care for my sister in Miami, so I cancelled my trip and explained whyI was informed by customer service that I would have to pay a cancellation fee of $which I did; the said I had one year to use my flight credit ($+ 150)I was not adviced that it had to be to the same destinationI called JustFly several times and was led to believe that I could use the credit within the year from time of purchaseI needed to fly to Tampa, Fl to visit my kids August for daysAfter keeping me on hold for over minutes, and having been told that "we are looking for flights for you", the customer rep comes back with "we are sorry, you cannot fly to Tampa...";we follow guidelin
In years of flying 20+ times I have often had to adjust my flight times and have always paid a fee to do so (often a very high fee)It turns out that most of the tickets on Justfly.*** cannot be changed at allEven if your airlines allows changes, if the ticket is bought through Justfly you likely cannot change itTo me this caveat is so unexpected that it needs to be listed in bold letters on the purchasing screen rather than buried in the fine print...I have recently purchased such a (now useless) ticket from Justfly and perhaps the most disappointing aspect of the purchase was that I was directed to Justfly from the otherwise reputable Kayak
I Booked a flight from Oklahoma City to Shiraz, Iran on April 18, I could not make that flight and had to change itJustFly charged me $to change my flight to December 16th I could not book the flight by myself through their website and they booked it for me on phoneI could see that my flight was confirmed when I checked the information through their websiteHowever, when I wanted to check in on December 16th the airline did not find my information on their passengers' listI called JustFly and was talking to their customer service for almost hoursAfter hours they told me that my flight was not issued and I can not fly on that day and I missed my flightOn the same same their support team apologized for what had happened and booked another flight for December 17th for meI went to the airport the next day again to take the plane but went through all those issues again and after talking to them for another 4-hours and missing my flight again, they told me
I booked a round trip flight to Ankara and cancelled it because I wanted to change my departure flight(100-064-491) I couldn't get a refund but received flight credit that is valid until July 21stI was told that I'll be able to use this credit and asked if I'll be able to get tickets for the exact dates that I wanted (July 11- August 26) and the representative confirmedHOWEVER, the next day, I tried to book a new flight online but it didn't work so I called them again and the representative could see the flights on those days but she told me that there are no flights available on the dates I selected but I know for a fact that there were several flights available because they were displayed on the screen of my laptopRight now, they are telling me that if I pay around $I'll be able to get this flight which is completely ridiculousI wanted to talk to a supervisor but they kept saying the same thing over and over againI called them times and the last time they kept me o
I booked flights for a holiday vacation on Justfly*** A week before my departure they tell me the airline (***) has cancelled the flight and they have to give a refund The refund will take 6-weeks After I hung up I called Jet Blue and they said all the flight were still going and they didn't understand why I would cancel I didn't-it was all the sham website that cancelled the flights Now I have to shorten my vacation due to lack seats on outbound flights and my need to get home TOTAL SCAM, STAY AWAY
ON 3/23/2018, I purchased two (2) One-way-tickets for my wife and friend from JFK to Tampa I.AThe advertisement stated that I had from hours before the flight for free cancellationI received the confirmation and receipt within hours of purchaseupon inspection of confirmation information, I noticed that they wrote one of the names wrongInstead of MEIRA, they wrote MARIAWhen I called them at their office on numerous occasions, speaking to :Cey", "Rachel" "Mary" and "Rolly" in order to get this corrected, I was told that "Auto-Correct" changed to spelling to the nameand was told that I had to pay $in order to correct their mistakeNone of this information was relayed to me when making reservations, in fact just the opposite, that it was free to cancelI paid the $in order not to lose the flight ticket, but I find this to be deceptive advertisingespecially since I sent the proper info, and they misinterpreted it!
My flight was scheduled at 6:and I got to the airport at 5:but could not check in because they said I was lateI called to just fly and explained the situation to be able to get to some other flight and they refused to honor the ticket and told me it was not their problemThey didn't even offer me any discount or accommodate any flightI was going to San Francisco from Minneapolis and I was very sick ( having cystitis )It was a.nughtmare and I was traveling with my husband
advertising for airplane ticketsAfter you add all your personal info online, including credit cards, a pmessage is telling you that those tickets are no longer available"Would you like to do a new search"?, so you start over, find a different return flight, try to pay again for your new choice, the message pops up again letting you know that the return flight is no longer availableThen, you call the customer service number listed on the website, a customer service rep from India answers your callNow you have to start over, dates to fly, airline company you want to use, passengers info, date of birth, credit card info (all spelled letter by letter twice, even three times), after all this pain, your total price is being communicated to you, so you say, sounds good, go aheadNow the rep asks for a few minutes of patience, you wait and then guess whatthe flight you discussed about and was ready to book is no longer availableAfter you accept to fly a different company at a different time of the day and say again go ahead, you are not done yetNow you find out that the return flight is no longer available, but you can fly a different company at a higher priceSo after more than hour, you realize that you just gave away all your sensitive info to a company that does advertising (the round trip offer is still there)People, please stay away from Justfly***, don't waist your time
I purchase a ticket last year around SeptThe hurricane hit and I called n the lady told me I need to add $bucks or I will lose all my money on the tripSo I did, n the next day I got a email saying that my flight was cancelled cause of airport issuesI called them about times tring to reset my tripThey dont speak fluent EnglishNow they tell me that I have to have a xtra $bucks to go on my trip or I lose the other $bucksSo I saved up for a year for my trip im disabled and just took my $bucksThis has to stopI cant be the only person they did like thisThey took $bucks from a disabled manIt took so long for me to save this money cause im on dialysis days a week hrs each day I have hypertension and now my heart hurts cause of this bsThey just too my money with zero understanding cause they get mad cause I dont understandIm from Memphis tnSomebody has to do something about this