Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything
Never and I mean NEVER EVER AGAIN will I use justfly to make flight reservations! Twice now they have screwed up my flights close to vacation time and this time is a days before I leave and they can't find me a flight cuz most of them are booked or I have stops with overnight layovers!! They told me that was all they could do, otherwise they could issue a partial refund and I could my ticket with 5he airlines directlydays before I'm supposed to leave? It'll cost me times as much! I'm so pissed right now I can hardly stand it!! I made these reservations months ago!!! They had plenty of time to get everything confirmed and ready to goIf you're smart you will NEVER use justfly!! If I could give it zero stars I would!
We bought tickets from Houston Texas to Madrid Spain to fly from may 1st to May 15th, for $1,then we cancelled the tickets and paid a cancellation fee of $for the right to use our tickets within one year, then they asked for another $that we paid too to make the booking but now they say that we must finish our trip before April and they will not change our itinerary if is not within this dates they are just misleading the people in order to keep the money and charge extra for cancellation fees, and are not honoring the federal law that established the use of a ticket within a year period that in my case will finish in May 15thI paid total amount of $2,
DONT DO IT! They sent me a confirmation for a certain amount but then my credit card was billed $more! I had to call customer service and they did credit me back the $but I shouldn't have been charged it in the first place Then I had to cancel my flight and there was nothing the airline could do for me because they said JustFly had complete control over it JustFly was unwilling to give me credit nothing..They said I would be charged $by the airline carrier (United) and then they would charge me an additional $150! $in cancellation fees for a $ticket..ugh..And they go in circles trying to explain it to you, it can be very misleading If you read the fine print on their website they can cancel your ticket but you get unfairly penalized if you cancel on them..The prices may be low but you could end up paying a lot more in the long run
I booked a ticket with JustFly.*** in February Two weeks before my trip in December 2017, I realized through the airline app that one of the flights had been discontinued and I was placed on another flight that landed AFTER my international connecting flight (on the same itinerary) took off I first called the airline who was unable to help because the flight was booked through JustFly.***; when I called JustFly.*** I waited on the phone for over minutes to speak to the first person - supposedly due to high call volumes, however there was nothing unusual about the time that I called I was then transferred times and they still were unable to resolve my issue They promised that the issue would be dealt with within to hours and to stay by my phone and email I was never contacted hours later I called back, waited for another minutes on the phone to get it resolved There was no apology, no explanation as to why nothing had been resolved on my previous call, and again an obscene wait time to resolve As a travel agent, they should have flagged that the flight itinerary was no longer valid and resolved it directly with the airline They also should be able to resolve something of this nature over the phone if they are not going to be proactive And they most definitely should not have 30-minute wait times to speak with someone
I booked a flight on this website on 11/20/I purchased an extended cancellation policy for $and trip protection insurance in case I needed to cancel the flightI called to cancel the very next day 11/21/and was informed I could not receive a refund and that I could only receive a credit to fly to the same destination that was good for one year with a $charge per passengerHow is it possible to purchase an extended cancelation policy and trip protection insurance for cancelation and to not be able to get a refund the day after bookingThese additional charges are clearly the company looking for additional ways to charge customers without providing an actual service
On November 6,2017, my husband placed an order online for plane ticketsAn hour or so then realizing I already placed an order for ticketsHe the contacted United Airlines within about an hour to cancel the flights which at that time was told he would be getting the full refund for the two tickets purchased at $each within 7-business daysAfter not recieving the refund we then contacted ***They stated we would need to submit a request to have the charges refunded online through United AirlinesI then followed up with United whom advised me tickets were voided and the card was not charged nor did they recieve funds from***So we then made contact with justfly again this time being on the phone an hour to have no resultsOn December 4,we decided to get the bank involvedWe received a letter from the bank stating that just fly will not provide them with any information in order to conduct the proper investigationThe bank is requesting a email or le
I booked my flight with JustFly*** in April from LAX to YVR departing Novand returning Novwith booking number ***The problem came about during the return flightOur return flight which has booking number of *** was scheduled for 8:pm to depart VancouverIt was not until my family of tried to check in hrs that we found out that the flight was changed to 2:departureThere was no email notification or phone call from JustFly concerning this changeBecause of this change, we were not able to make the return flight causing us to incur an additional hotel night in VancouverMy family and I had two separate bookings and spent close to two hours separately with a representative from this companyThis is ridiculous business practiceI have seen other complaints from different consumers regarding this company that I wish I had seen before, this company is a total scamThe representatives are incompetent and was unable to handle issues quickly
My husband and I double booked a flight by mistakeI cancelled my order within minutesI tried calling company to get an easy resolveI was speaking to a couple different customer service agentI was under the impression if I purchased the $insurance you could cancel if needed with 100% refundI was told the ticket was non refundableI was issued a credit for the cost of the ticketI was then still charged fees and taxes on a service they did not provideI was also charged an additional fee for cancellingI understand tickets may not be refunded that is there policyWhat I do not understand is how the customer service is so poorI was unable to talk to anyone who could tell me about my fees and the difference of costsThey were unwilling to work with meI ended up paying $dollars for a service I never receivedI have reached out via email and was told I would hear back and that has not happenIm very disappointed in this company and I do not feel like they have th
I had to change a flight due to a death in the familyAfter much back-and-forth, I was able to communicate to a supervisor that at the time of changing the flight, I would be refunded both the $change fee and the $WestJet penalty feeAt that time the supervisor refunded the $due to "misinformation", but informed me that I needed to call WestJet for the $I called; WestJet told me absolutely not - Justfly collected that fee, not them, and I needed to take it up with themI had an incredibly stressful conversation with a supervisor, in which I was given four or five completely different reasons why they couldn't refund the fee, some of which approached ridiculousNeedless to say, I wasn't successful
Last July, my husband and I purchased tickets from Justfly*** to fly from Boston to Geneva on Swiss Air at Christmas totalling $I was pregnant when we purchased the tickets and was due to give birth in Mid-OctoberHowever, our child was not born until November, and our pediatrician strongly advised us against traveling unless necessary before our newborn was two months old due to their suggested vaccination scheduleWe were in fact given a doctor's note to give to the insurance we had purchased with our tickets for just such an occuranceUnfortunately, the insurance would not cover refunding our tickets because giving birth is apparently not considered a medical condition - with or without a doctor's noteAt any rate, justfly*** told us that if we paid them $per person to cancel our tickets (as opposed to just missing the flight and losing our purchase completely), we could at least hold on to the remaining credit from our original ticket purchase which would remain v
We made our flight reservation for people on 10/28/around 11:00pm EST and paid with a credit cardWhen we received the receipt via email it was for $more than what we had paid moments earlierWe immediately contacted them via phone and were told to send an email regarding thisThey keep saying that we agreed to the amount and that pricing can change as the airline advisesI asked how that can change AFTEr we had paid for the tickets and I received no responce, each responce is like a robotI "called" again today 11/7/because I received an email that they charged me for trip insurance with out permissionI logged into the justfly site and it said that all ticket changes needed to be made through the airline as it was controlled by the airlineI contacted the airline and they said this was informationThey informed me that justfly had made the reservation on 10/Changed it on 10/and then again on 10/increasing the ticket price each time we had duplicat
These guys are not willing to even cancel a flight for my wife who suffered a stroke and was placed on ventilatory life supportThey keep denying receiving the email I sent to the email they provided which is ***, Even thought I've sent them emails and verified spelling of the email with each repThey somehow know she was on life support but denied receiving any emails from usThis company needs to be shut down and stopped from robbing peopleWorst service ever
I attempted to make a flight reservation with this companyI finished booking a flight with them & received a confirmation email from themWithin a few hours I received an email saying the reservation was cancelledI tried booking againAgain I received confirmation emailThen hours later received email that the reservation was cancelledAbout days later there was a booking charge from this company & two separate charges for two transactions from a different company, American Cullins, not America Airlines (who the original flight reservation was with)When I tried to contact customer service, I was put on hold for extended periods of timeAnd when I asked to speak to a supervisor, on separate occasions, they outright refusedThey said would have one call me but that never happenedI am attempting to dispute this with my bank but they will probably be the ones who take the loss(We had a conference call with JustFly customer service, waited for over minutes, an
THE MOST TERRIBLE COMPANY I'VE EVER EXPERIENCED! I booked a flight tickets from Justfly a month agoI only booked for adults and infant which was only $However, they just charged another $without any notificationI tried to contact them over times and I didn't get any refund yetI am trying to resolve this problem by disputing to my card companyThey didn't have any explanation for the multiple chargesAlso I have to show them a proof of multiple charges because it's not on their system!!! Ridiculous!!! They never have a call back so every time, I have to call them and explain over and over to the agentI've spent so much times and energy! This is totally a fraud and I am asking for a compensationPlease do not use this website even it shows lower ticket price
JustFl*** should not be allowed to do businessI have been trying to book a flight that they have been advertising for daysOnce I enter all my personal information, the flight is "no longer available."
It is a waste of a person's timeWhy are they allowed to wrongly advertise their product? They should be finedPlease, stop this business from continuing to advertise non-available flight offers It is advertisementThey should be banned from doing online sales
I Have problems 1- when I booked the tickes on Spirit airline their sales repGave me a wrong informationI asked him if the price he gave me includes the carry on and he confirmed it's includedAnd the reason I asked him because I know this airline chage a lower fees for carry on at the time you buy the ticket and hight fee on the time of check in and a crazy fee on the airportBut when I checked it on this flight the carryon fee was not included and the airline want to charge me the higher fees since it did got procced on the time of purchase the tickets 2- when I talked to the suppervisor he was so rude and refused to help based on the sales is giving a general info about the airline
I bought a ticket to Nicaragua from Justfly*** along with the flight insurance in case anything happenedAfter monitoring the news and political landscape of Nicaragua the country ended up on our government's do not fly listI filed a claim with the insurance (CSA) and they denied it because it was not a "terrorist" situationThe day I called to dispute this claim more people and a baby were shot and killed in Managua, the city I was supposed to fly intoI had also talked to a friend who's wife's family is from Managua and they said that the Nicaraguan government had recently asked the family to use their home for a vantage point and when the family didn't let them the government lit their house fire and burned it down with the family insideI explained all of this to the insurance company but they still didn't find this good enough reason to give my money backTherefore, making the insurance on the ticket I purchased pointlessI called the Copa airline directly and they were
I purchased two flight tickets for my parents to go visit relatives in the east coast for April but my dad had a bad stroke right before their trip so we had to canceled itI’ve called and emailed documents to verify everything on April before the trip and I was told I’ll receive credits for the value amountNow they are saying they never receive the doctor documents when I have proofs that I sent it three times (they’re saying they only received one email that didn’t have the documents)They promised credits to book anytime but is not holding up to their words and said I didn’t sent in anythingHow can two emails with documents be missing, using the same email address that my first email that went through, and there was no bounced email back to let me knowI asked and they can’t give me an answer
My wife & I bought tickets from Justfly to fly to Europe in the fall of for about $ We're in our late 60's so I bought the insurance Justfly recommended Prior to traveling my wife developed a problem with her neck which eventually required a spinal stenosis operation (she is still not able to travel a year later I called the insurance company and they asked if I had cancelled the flight I said I had not but I would call them back after I officially cancelled I called Justfly and cancelled (nobody told me it cost $to cancel - I learned this after it showed up later on my credit card.) I called the insurance company back and they sent me the forms to fill out which included letters from the doctors involved I made more appointments with the doctors and they told me I was wasting my time because the insurance would not pay off anyway I spent a considerable amount time with additional doctors appointments, collecting the paperwork required, sending it in, answering endless requests for more data finally admitting defeat after about hours of effort It turns out that by officially cancelling the flight (at a cost of $300) I was entitled to use the $within the next year (which we can't.) Eventually the insurance company said I was entitled to a full refund less the amount of credit I received for cancelling the flight I just got off the phone with Justfly and was told the refunded flight had to be completed by the end of Nov - it seems like I was told it just had to be booked by November of My recommendations are: Don't get the insurance, if you can't go don't cancel the flight, don't fly with Justfly
I tried to book a ticket at a good price through them, and it was booked, but then a couple of hours later, they said there was a price problem, and I had to callI called, I approved the $30-increase and the gal said I would receive the e-ticket shortlyInstead I rec'd an email that said the ticket was canceled for any of several reasons related to credit card refused, etcnothing to do with airlinesI called back and they tried to say it was airline related and it was canceledWould I like to rebook? Meanwhile, I stumbled on the AKRON, OH Revdex.com site and saw where they had issued warningsSo after being on hold for a few minutes, I just hung up and figure I'm lucky they didn't charge my card for anything