-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
-On November 2016, I booked myself and my child international flights departing July I completed this reservation with JustFly*** in the amount of $1,574.82- -On April 2017, I recognized there was an error regarding my child's last name on the ticketI immediately contacted the airline, Austrian Air, who stated that the name could be changed however I would need to provide my child's passport information as well as contacting the travel agent, which is JustFly***- -After I spoke with Austrian Air on April 2017, I contacted JustFly*** by phone, requesting the correction of my child's name in that I was willing to cooperate and provide all necessary documents to complete the correctionThe JustFly customer service representative insured me that it would be "very difficult" to correct the name and continually suggested that I cancel my flight and purchase a new oneI became persistence, and repeatedly asked the representative to provide any and all outlets (working w
Frustrating customer service experience!!
Do not buy tickets from this company...if you ever have to make changes to the ticket, they will try and extort a huge sum of money from youHere is what they did when I called for making changes to my ticketThey will keep you on hold for 10-mins for every single step like checking for a specific date, checking if the ticket is valid for changes etcThe idea is pretty much to get you to just cancel a non refundable ticket and make an additional $in addition to the fees they have charged initiallyThe price they quote are far higher than what you would see on the airline websites, if you call them to change the ticketAgain the principle is to get you to cancel and have you book something new so that they can squeeze every bit of fees from youAVOID THIS COMPANY! They are out there to make life miserable for their customers
The website featured prominently "Free hour cancellation" and when I hovered over that it stated "you can choose to cancel your booking within hours for free, no questions asked!" I attempted to cancel within hours and was charged a $dollar feeThis seems to be a clear case of advertisingThey told me I needed to purchase a cancellation protection policy which seems to directly contradict the fact that it was free
Justfly.com will not get out of my emails even though I asked to unsubscribe me and tried calling, without any answer, off courseThis had been going on for at least six weeksHelp! I am sorry I ever contacted them
I purchased a ticket through Just fly.com to travel from Omaha to TorontoUnfortunately I was late getting to the airport because of a sudden death in the familyI pleaded my case with the just fly and they are refusing to give me my money back or give me any time of creditThey are stating that they have nothing to do with it and I need to contact the airlines involved which are *** *** *** ***I am a college student and I work hard for my money and for them not help me or offer me a refund or a future credit is a huge slap to the faceBusiness should not be done this way
I booked a flight and the price summary before clicking purchase totaled $which indicated that included taxes and feesThis was the amount that I was agreeing to pay by clicking the Purchase buttonOnce I actually clicked the Purchase button it stated that my flights were booked and that the amount that was confirmed and charged to my account was $That is an extra $then what I thought I was purchasing and what I agreed to pay(I also have screenshots that support my claims.) I have contacted justfly*** numerous times and provided all the above information, including the screenshots to show what happened and they have refused to credit back to me the amount that I was over-charged and that I did not agree to payThey said that I should refer to their terms and conditions and that prices could fluctuate, however, prices should not fluctuate without my consent to pay the fluctuated priceThis is a scamI asked to speak to a supervisor or manager at justfly**
I received an announcement newletter from klm through justfly thats nigerian do not require a visa to transit canada but I called the embassy and they said I doI tried to make a reservation but did not enter my security cvv number but my debit card was charged anyway so I decided to call and upon cancellation, they said the charges total $when I only paid $for the ticketsI was misinformed and pretty much being forced to stay with the purchaseIts unfairI tried calling klm and they said they cant do anything because it was purchased through justfly.com and when I provided my reservation number, it wasnt even my name on the ticket until I told them myselfI called justfly on the numbers I could find,put on hold for at least 60minutes each day following but they couldnt help me
This company is extremely unprofessional and rude! I have called three times now to request and email cancellation and refund amount from themI was told twice it would take hrs and told once it would take hrsI still have nothingMy fear is that if and when I get a refund it will be for an amount other then what was promisedWait times for a human from who knows where is foreverHow long or how hard is it to just send the emailThey also charged me more then half my ticket price to cancelDo your research people and stay clear from this company
I tried to purchase airline tickets from justfly*** on May 24, my card was declinedI made several more attempts on May and received "credit card declined" emailsHowever, as I learned, my card was charged $4,The tickets were not providedWhen I called justfly.com, I asked them to either provide the tickets or refund the moneyThey were unable to find the charge but promised to refund the moneyIt's been days and I am out $4,It was a debit card, which means they took that money out of my checking accountI need that money urgentlyI believe those people are either crooks or completely incompetentIt's very hard to talk to them, their phone reception is terrible and unclear and there is communication backI am out more than $4K and I don't know how to pay my mortgage now!
I purchased airline tickets for my family including my motherDays before our flight my mother passed awayI reported this immediately to the airline and the JustFlyThe airline approved my refund once I presented the death certificate but stated the refund needed to come from JustFlyI provided JustFly with the death certificateIt is now almost months later and I have not been able to get a response from JustFly via email or USPS stating the problemEvery time I call, they say that my application is being "processed" They blame everyone else but will not send me written documentation for me to provide to the airline or whatever third party they are blamingThey actually have refused to tell me the name of the third party that they claim is holding them upIt is very suspicious that they will not back up what they tell me on the phone with documentation in writing
I booked a flight on justfly on December 1st, Within the first hours I called them to cancel my flight which was within their advertised cancellation policy (hours from booking)When I called in, the employee said that they would cancel my flightI asked for a confirmation number and he said he don't have one to provide me but that the flight was cancelledI called back today because I got an email from them about my supposed flight that was cancelled, saying it was on scheduleI called back in today and the representative said that he sees on my reservation number I called in to cancel my flight back in DecemberThe representative is refusing to cancel the flight I had already called in to cancel back in December, and is refusing to refund my money
My freind and I purchased airline tickets in feb to Paris and Amsterdam to fly on Dec 15, 2017-Jan 2, Unfortunately, we were not issued tickets due to my freind’s Dutch passport had a different name then on airline ticketWe were on phone with Justfly fir approximately hr to have them either correct nane or reissue ticketsThey did neitherThey would not give us a credit where th correct nameI wrote letter on Hanb1, and haven’t heard from themI cdljed them on Jan 5, and was on hold for over minutesI am requesting a total refund including all hotel charges and excursions
I bought a ticket for a flight in mid November from JustFly***I received an email confirmation, and didn't think much of itI then had to provide proof that I was leaving the country, about a month laterI used my confirmation number to print out my itinerary to no availI even went on Delta's website to look up my flight number and last nameI was not on the flightI spent around dollars, and ended up having to buy ANOTHER place ticket, not from JustFly***, obviously
I was calling justfly to update passport information for an upcoming tripIn the process of updating passport information, the rep said the passport did not match the ticket, as I did not have the middle name included on my ticket for myself or my husbandI said, that's fine, let's update the ticket nextShe said that, per the AIRLINE's policy, that could not be doneI was told, not advised, but TOLD (that seems to be a hang up in vocabulary) that I could not fix this and the only way I would be able to because I could not fly with them not matching, is to cancel the ticket and rebookI said that seemed a little extreme, but I was told that was the ONLY way (I have not flown internationally in a few years, and things have gotten strict, so I defaulted to what I was being told by the customer service representative)I ended up spending approximately $in cancellation fees from justfly and the difference in cost in rebookingI then went to the airline to see if I could get some
I purchased a ticket through Justfly for a round trip ticket JFK to Mexico City with a layover in CancunWhen I reached the last leg of my journey home, I was refused a boarding pass by Interjet AirlinesThe reason being that my layover was not long enough, that the flight was already boarding, that I was supposed to be at the airport hours early for an international flightWhen I explained that this was a connecting flight that I had purchased the airline refused accountability saying that I had to take that up with the third party (Justfly) through whom I booked the flightThey charged me $to change my flight to the following evening, hours laterThere was no other option offered besides purchasing a new flight at full costI had to spend the night at an airport hotel, which cost $and miss work on Monday Feb 13thThis all due to a flight, with an impossible layover connectionMinutes is not an indecent amount of time for a layover, provided the airl
This is the BIGGEST SCAM! They book flights and then can only to charge you double the priceYou then call the customer service line and they put you on hold and never come back on the lineI lost $Airlines like ***, *** ***, and *** need to stop allowing them to book for them
My significant other and I are flying with Turkish Airlines soon and bought our tickets through a third party vendor (Justfly)We bought our tickets in January way before any of the recent violence that has been going on in TurkeyRecently, the U.Sgovernment issued a Turkey Travel Warning stating that U.Scitizens should avoid travel to Turkey due to increased threats from terrorist groupsTurkey also issued a State of Emergency for three monthsAfter speaking to a travel agent, they told me to get on a new flight as soon as possibleThe first step to this process was to call JustflyAfter speaking to three customer representatives at Justfly about this situation they were not supportive of giving us any kind of refundWhen trying to get in contact with a supervisor, the representative *** *** *** ***) told me someone would reach out to me in 6-hoursI have never dealt with this scenario before in waiting for a supervisor for hours but I went along with it and told him
I write with great disappointment of the recent treatment of Justfly company towards our situationMy husband and I are American citizens who purchased two tickets through this agency to go and visit our family in a different countryTrip was scheduled for late Jun 2017, but on May 2017, we were informed that my father-in-law had passed awayThis prompted us to contact justfly.com and change my husband's reservation to travel immediately and be able to see his father one last time before he was buriedUpon request, we provided the original death certificate, the doctor's confirmation, and the proof of relationshipWe were told by "justfly" to wait for the approval which happened hours laterBut in addition to that they asked us to wait for the airline approval and they said that might take up to hoursWe asked if they could issue a new ticket while waiting, they said that we had to pay $in addition to the price of the new ticket just for applicable fines; and that d
Just fly made my flight reservations for the wrong dateThen they mafe twp reservations on one day to go to the same place! They refuse to refund anything but insist I accept flight credit on Spirot Airlimes Spirit Airlines is a terrible airlines I now have to cancel two flights that were wrongly done and lose a totl pf dollars for myself ans my husbandJust fly insists I file a claim w my flight imsurance but it os the fault of Just Fly*** ***
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com