On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I am APPALLED that a company like this is still operatingWe purchased non-refundable flights from JustFly and also purchased the insurance that comes as an option for an additional $some odd dollarsWe ended up needing to cancel our tripThey obviously have a scam going with this insurance companyWhen we called JustFly to cancel, again, a NON REFUNDABLE trip, we were expecting to just have it cancelled and be done with itWe were then going to make a claim to the insurance company because our reason for needing to cancel did actually fall under the insured coverageWell not so simple with Justfly, they said they were going to charge us an ADDITlONAL $to cancel our tripWe weren't even getting a refund and they wanted to charge $on top of what we already paid! The supervisor I spoke with, ***, said the only option I had other than paying $was to forfeit my tickets, which would make me ineligible for the insurance claimSo I asked him, so this scheme you have going with the insurance company makes it so either way you get paid, huh? And he replied, Yes! I feel sick that companies like this can still be runningI'm so mad at myself for not checking this website before booking with themNever ever again!
It is a scam , justfly.com is a scam!
On 9/21/we purchased two plane tickets for $1,in total to travel from Washington Dullus Airport to Cali, Colombia over the Christmas holidayWe learned my wife was pregnant in December and immediately called justfly.com to try to cancel our trip as the CDC has a travel warning for pregnant women traveling to Colombia due to the risk of Zika infectionJultfly*** agreed to allow us to use the amount paid as a credit for another flight in the future (within one year), however, we have to pay a fee of $per ticket to be able to do so; we paid the fee as we did not want to lose our $1,creditIn April we decide to use our credit and call the Company to make arrangements for our flightPer the three different people we talked to (after being hung up on by all of them) we are unable to use our credit and they are unable to refund us anything and would like us to purchase the tickets againThis information is completely contradictory then the information we
Purchased aroundtrip flight and destination ended up being wrong, had to purchase another round trip flight to make the right destinationI have repeatedly contacted both American Airlines with all no’s and no help and also Justfly*** with all no’s and no consideration of help
Someone fraudulently purchased a ticket with my credit card under my name (which I promptly disclosed to my bank's fraud department)I called the Justfly*** customer service line and proceeded to spend over an hour trying to explain to their call center representatives in India or wherever they outsource toWe had finally resolved that someone did fraudulently use my card and before they could tell me whose name the itinerary was in, the call droppedI proceeded to call back several times, getting stuck in the automated system and then finally getting a humanThe new person I spoke to just hung up on me because they wouldn't transfer me to a managerThis happened multiple timesMy complaint is about their call centerTheir English was hardly understandable and they did not understand what I was saying, so when I was trying to resolve such a timely problem, it just made it worse to think that they cared so little for my distress that they would hang up on meThere was no manage
Just flyCom advertised price is not the same as the price you pay there cancelation and changing of flights adds unadvertised fees to your card automatically without user concent and when I called to ask them to fix this problem they had me talk to someone who refused to help me and when I asked to talk to her manager she put me on hold for min and pretended she was aomeone else and also the manager
My wife and I purchase round trip tickets for a family vacationThe first flight when as plannedWhen we went to arrive for our flight for home different storyWe arrived for our flight at am for 11:40am flightWhen we got there the flight had been change to 2:30pm without any notification from justfly.comSo when we return to get on the plane at 12:30pm they informed us that we would not make our connecting flight in Salt Lake City and we have to stay there over nightMind you we have kids year old and month oldThat was not going to happen*** called they had us rerouted to another flight leaving tomorrowWe both have jobs and not able to be to work due to thisWe called and talked to customer service and they sent us to a supervisor she refused to send us to the manager to help usShe said that she could not help us and we had our tickets change and it was out of their handsMind you we have been on the phone with them for over hoursThen we had to call ba
I Purchased a fare to London from San Francisco which was advertised on their website at $dollars for six passengers (adults and kids)I travel regularly to England, because my wife is from thereI Went to the checkout and paid the advertised price of $dollarsAfter paying I checked my credit card statement and noticed that they had charged me $dollars for the fareI called Justfly right away to ask the reasonThey advised me that the fair for $dollars was no longer avaliable and that $dollars was the price of the fare now and that it had gone upAs I was on the phone to them, I went back to their website and noticed the same fare still being offered at the same original price of $dollarsI sent a screenshot of the price to the supervisors and they told me they would look into itAfter a day I called them back and they advised me that they can't do anything because I Agreed to pay the higher amount, which I didn'tThey told me that the fares h
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I travel on a monthly basis and always purchase protection plans for my flights just in case anything where to happenI unfortunately had to cancel my flight due to emergency, when cancelling flight I was given the option to cancel flight and get a credit for $but was told I had to pay a cancellation fee of $150, so I payed the $ I then asked if there where any other fees and what the process will be to use the flight creditThe rep advised me of a small re-booking fee that will be applied when rescheduling flight but should not be significantPrior to booking I went ahead and did research on their web site so I had more an idea of what it was going to cost me, based on my travel dates the ticket was listed as $I then called to make a reservation because the website was not loading to do it manuallyI tried different times of day and it would not loadI don't know if that is part of the scam but I called them at their only number they have listed on their siteThe first rep I spoke to said the information on their site is different, they have a different system that does not allow them to select flights we are able to see onlineTo re-book I had to use the same destination, same layover I agreed and provided the dates I needed to travel (same amount of days), He then provided me with a figure of plus a re-booking fee of $I spoke to the rep how could that be if the same flight is showing for 481, he insisted that their system is differentI then told them to leave as is until I can call back to reschedule I called the next day spoke to a ***, provided her with the same travel dates as the first attempt to bookShe then gave me a re-booking fee of $and price on ticket was 782, in total 1,I was so upset I asked to speak to a manager and the call was hung upI called back and was finally able to speak to a manager and she was no help, stated that the pricing should be as what it was given to me over the phoneI then asked to speak to a manager that over looks her and she stated their was nobody else I could talk to, the chain of command ended with herI was so upset that I had to hang upI called back two days later due to weekend, was on hold for an hour so I called backI finally got a patt who was helping book, she stated the system was taking more than minutes she will be referring me to a support team, was transferred to a *** who took my information checked on pricing put me on hold, after waiting hour minutes the call was hung upI had been dealing with this almost all week and no resolutionI had to take a breather after being on hold/derived by the customer service repsAt the end I ended paying the price of two tickets worthoriginal ticket + $cancellation fee + $re-booking fee and new ticket price of $=1, - credit= final cost of ticket $For potential buyers please read the fine print and check coverage on ticketIt says cheapest tickets so I don't know why it would cost double to rescheduleIt's better to loose the ticket and purchase another and would end up saving dollarsI would no longer use this travel agency and would not recommend anybody to deal with all the headaches, with the lack of professionalism on their endHow do they came up with different figures when its the same dates? This is a scam!! I tried to place a bad review on their cite but they don't have the option for itIt just depicts positive feedback to cheat people to make them think this a great place to buy when in reality its the complete oppositevery disappointed and would not use again
Me and my wonderful Friend *** *** booked a flight to Thailand with this companyAll we wanted to do was change our flight so we can have a couple more days in ThailandWhen we called right after we booked the flight we were unable to change the flight due to a extreme wait time with customer serviceAnd according to their websites it cost $to change the flight but once you get through to customer service its another storyThis company lies and cheat and is unwilling to accomdate their customersMy friend made an complaint with Revdex.com and someone from customer service called her and was very rude to her on the phone very unprofessional
I had booked a plane ticket for a friend and triple checked that I did not select to choose a seatI got my confirmation email and the last screen I saw on the website after paying had my $amount as the total, which is what it was supposed to be(This was on March 19th) on March 21st I saw my checking account there were charges madeOne for the $that I agreed to, one for $from JustFly, and one for $from American AirlinesI called JustFly and they said it was from electing to pick a seat (which I 100% am certain I did not do) and said I needed to go through American Airline for the refund because THEY charged my cardCalled American Airlines and she insisted they can’t do anything about a refund since it was made through a third party site they don’t have any of my information and I had to go through JustFly for a refundCalled just fly back, they said they would refund it (this was March 21st) and said it would be refunded in business days, so by April
I bought airline tickets and insurance to cancelWhen I went to cancer they said the insurance would not cover it only if they cancelled the flightThat's not how Tyne insurance seemed but okayThey said I needed to pay another $to keep the credit of the flight I could go anywhere by SeptI paid the $too keep the credit the price changed from one rep $to the other $My rickety was they would only give me credit for $I called to schedule my flight they said I cam only go back to the same destination I had wanted to go the first timeI asked to speak to a manager thru would notI told them this was never told Tyne record phone calls so they sayI told them to pull up the call and listen to it they said no thru couldn't I could take it or leave itThis is fraud the insurance that does not covet the flightThen you pay more to keep the credit *** * told you can go when ever in that year and whereverI would have never paud the xtra money if I kne
Justfly.com refuses to give refund for canceled flightAirlines tell me its up to justfly.complease look into this company!
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
This is the WORST company You are shown one number for a flight and just before buying they chance the price! They still had the lower price online hours later, but still wouldn't give us the lower price! Customer service is HORRIBLE- no help at all It is a scam
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
BEWARE: It's much cheaper to buy direct from the airlineyesBut they are NO helpthey will charge you an extra $on the "lowest" ticket they promoteI called customer service and the lady said it was part of the ticket and to call the airlines customer service so I didThey said I only got charged $less than justflywas charging meI tried to cancel but it would be $ti cancelI called back again and the man told me it's for their "services" but there was nothing else included? Very rude and just hung up
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I am APPALLED that a company like this is still operatingWe purchased non-refundable flights from JustFly and also purchased the insurance that comes as an option for an additional $some odd dollarsWe ended up needing to cancel our tripThey obviously have a scam going with this insurance companyWhen we called JustFly to cancel, again, a NON REFUNDABLE trip, we were expecting to just have it cancelled and be done with itWe were then going to make a claim to the insurance company because our reason for needing to cancel did actually fall under the insured coverageWell not so simple with Justfly, they said they were going to charge us an ADDITlONAL $to cancel our tripWe weren't even getting a refund and they wanted to charge $on top of what we already paid! The supervisor I spoke with, ***, said the only option I had other than paying $was to forfeit my tickets, which would make me ineligible for the insurance claimSo I asked him, so this scheme you have going with the insurance company makes it so either way you get paid, huh? And he replied, Yes! I feel sick that companies like this can still be runningI'm so mad at myself for not checking this website before booking with themNever ever again!