We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can
This entity charged my credit card unauthorized although the transaction attempt did not complete on their web page
We purchases a ticket from JustFly to go to ThailandWe ended up having to cancel the tickets because of fears over***We called the airline to cancel and see if we could get a creditWe told them we couldn't go to Thailand any more over health concerns for ***They said, okay, we can cancel your ticket and give you a credit if you pay us $Then they told us we would also have to pay a $a ticket if we decided to use our creditThis was a bad deal but we decided to take it since we had no other optionsWhen we called them to claim the credit for the ticket we cancelled, they said in order to claim the credit we would have to book the exact same flight to ThailandHaving told them previously that we could no longer go to Thailand, we believe they willfully deceived us in order to get us to pay the $in order to cancel our flightWe called them four times over a week to resolve this issue and demanded that they allow us to use our credit for one of the flights listed
I have ordered air tickets from Justfly.comRecently I received an email from them stating that:" Please be advised that China Southern Airlines has made a change to your itinerary for reservation # xxxxxxAs a result, you must contact China Southern Airlines as soon as possible at 1-xxx-xxx-xxxx to discuss the change and confirm your new flight options." This never happended when I purchased air tickets from other sitesI always receive a notification of the change from the site directlyI am a customer of justfly but not CSAIn addition, CSA did not allow me to view my trip information since I did not buy tickets from them directlyVery bad experiences!
I booked travel through Jetfly*** in January The dates to travel are May 24th through May 31st, I took the travel insurance, as I always doThought it was lucky that I took the insurance but am being told that there would be a $cancellation fee by justfly*** and also cancellation fee's by each airline (going on Jet Blue and coming home on United)I asked them what good the insurance is then and*** in what ever foreign country said that they are separate and would not cover all of the cancellation feesHe told me that the cancellation fees would be more than the cost of the trip $So, I asked to speak to a SupervisorHe told me that they would not be able to help me any more than he hasSo, he told me to stay on the lineHe came back on every 5-minutes to tell me he couldn't locate a SupervisorI waited minutes and hung upThe reason that I have to cancel this trip is because my grandmother is terminal with cervical cancerI have been taking car
We had an absolutely horrible experience with this company and highly recommend everyone stay away from themThe prices are good, but if anything goes wrong, they will not assist you in the leastMy family was traveling to Australia and booked tickets months in advanceJustfly sent us a confirmation itinerary just days before our departureWhen we arrived at the airport to leave for our family vacation, we were informed that the flight justfly had booked for us did not existWe were stuck and would miss our flights to AustraliaJustfly would not help us while we were stuck at the airportThey said it was the airline’s problemThen they blamed us
A month later I called the customer service agent to ask for them to refund us in some way, they admitted to making a mistake by not contacting us of any changesThey then said they wouldn’t help us or refund us anythingThey ended up hanging up on me after around hour of holding and being transferredIt was a truly awful experience and demonstrated that this company has no regard for its customers
3/6/
"DEDICATION - Doing what we do with passion and integrityWe believe our work ethic speaks for itself." This is the ridiculous statement on their website! Nothing could be farther from the truth! I booked a round trip flight, only to learn AFTER the purchase that it was actually one way ticketsWhen I needed to make a change, the fees were $from justfly, and $for each "ticket" from the airlineWhen I pointed out that I requested a round trip ticket and choose from the options presented (as one ticket), they refused to budge on their $feeYes, they are right, their work speaks for itself, unfortunately the message is that they misrepresent what they are selling and don't do right by their customers when they are caught with shady practices! Be VERY careful using this service or better yet, go with a reputable service you can count on and avoid these jokers entirely!
I originally booked a flight #WNG - LAX $and realized due to a family emergency that I needed to stay longerSo I booked another flight #WNG - LAX $We I called to cancel the flight #WNG - LAX I was told that it was non-refundable (only for credit $891)The agent cancelled my flight #WNG - LAX as it was only booked min ago and told me he could use the $credit to re-book the flight for the cheaper fare + the change fee charges leaving a credit of $I thought this was wonderful and felt satisfiedHe said a confirmation email would arrive in hrsThe problem arose when the confirmation email never cameI received an email saying "Your Justfly*** Reservation ** ***) requires immediate attention" At 9pm 7/I called straight wayThe first agent sent me the booking confirmation with the total price being $1,USD, but the online version said the booking cost $No-one was able to tell me what exactly was charged to my CCIt was 10pm and
Unfortunately, I was not able to submit this review with ZERO STARSJustFly is an absolute scam and should NEVER be usedI booked a flight on the website only to (by chance) wake up in the middle of the night and see an email saying they cancelled my reservationI called them immediately and they said it was a bank issueI called my bank who said that they received the initial fee and approved it but never received the full ticket fee, after which JustFly cancelled the charge for no reasonI called JustFly back and the agent fumbled around trying to help me rebook the reservationWe found the flight and booked it TOGETHEROn review of my itinerary a week to my travel, I noticed that they put me on the wrong leg of one of the flights! I called JustFly and spoke to agents and a supervisor to tell them I needed them to put me back on the original leg that they cancelled for no reasonThey told me that they could reinstate my old reservation (THAT THEY CANCELLED) for a change fee and price ticket difference (mind you, the second time I called to rebook my flight, they charged me slightly more than the first flight they cancelled.) On top of that, they are trying to tell me that I wasn't on the phone with an agent at IN THE MORNING working out a solution to their mistake and that I completely booked the second flight on my own on the websiteFinally, I asked them point blank to clarify that they were taking no responsibility for canceling my original flight and getting me into this messAfter he has nothing left to say, Supervisor *** (employee number ***), said "no, we are not taking responsibility." Teaches me to use a site like JustFly to get a dealNot worth it at allFirst and last time
*** is required to notify customers of flight changes or cancellationsOur return flight was changed to a different day nearly months before our tripYet we were never notified and when we checked the itinerary just one week before the flight it was still listed as on the original dayWe missed our flight, had to work with the airport staff for hours to get on another flight out and had to stay an extra night in Sri Lanka, causing hotel and food costsWe have tried to contact them multiple times but have received no responseI missed work and we missed part of my brothers wedding
Worse costumer service!! Booked the flight and bought the extended cancellation policy, which is a joke!!! After countless hours on the phone with costumer service trying to get my flight cancelled, all they told me is sorry our hands are tight!! They wouldn't even change the flight to a further date! This company is a fraud and have lots of miss leading informationNever will use this company again!! Stay away unless you just want to throw your money away!!
CUSTOMER IS IS BY FAR THE WORST I HAVE EVER DEALT WITH!!!!FIRST OF ALL, NOT ONE REPRESENTATIVE SPEAKS CLEAR ENGLISH!!SECOND, BECAUSE ENGLISH IS NOT THEIR FIRST LANGUAGE, THEY GET MAD AND HANG UP ON YOU AFTER BEING ON HOLD FOR 45MINUTES WHEN THEY MAKE A MISTAKE!!!NEVER AGAIN WILL I GO THROUGH THIS PIECE OF CRAP WEBSITE TO BOOK ANOTHER FLIGHT!!!!! IF ZERO STARS WAS AN OPTION THEN JUSTFLY GETS A -10!!!!!!!
Good day to anyone reading this,
Just Fly absolutely dose not care the smallest bit about their customers, I had a simple mis-spelling of my last name, one extra letterAfter pleading with them not to charge me 75$, they were extremely rude, the customer service rep almost sounded happy about the situation I was inAfter I agreed to pay, they gave me the WRONG information about the procedure, they instructed me to email my passport to the airline, and JUSTFLY provided me with the emailA few hours before my flight, the name was still not updated, I called the airline and they told me that JUSTFLY need to email them the passport from their email, not my personal emailWhen I called JUSTFLY back to let them know that they are the ones that need to email the airline not me, they said " so what? the original issue with the name typo is your fault not mine"This stingy and unprofessional attitude will trickle down to every customer, never expect them to go out of the way to help you in the smallest degree
I booked a flight through Justfly***, and it was my worst booking I have ever experienced with a companyI had to changed the first leg of my flight due work reasonsI understood that I would incur a penalty for this changeHowever, Justfly*** would not cancel my reservation or change my flight to a comodate my changes in travel date after numerous attemptsI had to buy another ticket through another company and airlineI have never been more disappointed in a travel company and airline before
I booked airline tickets through justfly***I had to change the ticket and could not get a straight answer about using the ticket with in a yearI was charged a $fee and told it would cost me $to rebook the ticket and use it with in one yearI never received confirmation of this via email and have been on the phone with them for over minutes being sent to more supervisors without an answerThis company misrepresents their product and charges you with any fee that I cannot find anywhereThey are scam artists and give you the runaround while working several customers at a time
NEVER BUY FROM JUSTFLY!! Absolutely terrible customer service, they refuse to make simple changes or stick to their original word, specifically the “supervisor” *** that is extremely rude & doesn’t let the customer talkThey told us they would be able to make a simple name change & after sending them my personal information & passport trusting this would fix the issue they wanted to charge us an additional $& they never told us there would be a chargeIf I could give them -stars I would because this is the worst company I’ve ever had to deal withAfter reading reviews of others who have had terrible experiences with them we are having to change our card information to prevent this fraudulent company from charging our card without our consentAgain NEVER buy from Justfly!!! It’s way better to buy from a real airline even if it is a little more expensive
on Oct 14, I had purchased two flights with Justfly*** and two insurance packages to ensure coverage for flight cancellations CSA and extended flight insuand airline optional services seatsI was surprised the itinerary had the wrong moths correct daysOn Oct I called to change the date on an American Airlines flightThey told me the Delta flight could not be changedI could change the return flight on American with a modification fee but instead, they charged me both a fee and a new flight chargeAfter a long phone call, they promised to call back with an updated transactionAfter two weeks and no phone call, I called again and again, insisted on speaking with a manager he hung up on meJust fly charged me for flights total with several additional fees
Worst Experience of my life, using justfly*** booked my flight from Seattle to India and return - Air Canada
I applied for the transit visa and the approval came late and I was not able to make for the flightI called justfly for cancellationThey said they will charge in $per ticket cancellation charges also they wont be able to refund the money and instead will give me credit points and that to I can use these points only for air canada and no other flightthan they told me that they will also charge me $more for rebooking the flight plus the cost difference of the new flight and when I asked them to search for the flights with new dates they came up with flights which were $700- $more than what I paid for my flightI found weird thing that I see same flight at cheaper price on the air canada flightand when I brought that in there notice they said thats how is worksthey are just there to loot peoplethan I know more about this company I searched google that is company is a milage broker and has very bad customer reviewsthey were looting me for another $to book a new flightI will really suggest to everyone please don't buy tickets from this companythey will just loot all your hard earn money
As a frequent travel customer I’m writing in regards to a very distasteful experience I had with this company I booked a flight to visit part of my family in Spain on April 9th, It’s also worth mentioning that it was my first time using “Justfly”I spoke with one of the supervisors called “Alli” who was the first of many problems in this fiascoShe was so rude and she also HANG UP ON MEIs this the costumer services that JUSTFLY offer? I am very disappointmentI asked her for my “received” and she never call me back to apologiesI called again and suddenly “she is gone for the day.”
Very RUDE peopleNO helpfulPOOR serviceI do NOT recommend buy tickets for this companyI would hope that you take these complaints into consideration
MISLEADING ADVERTISEMENTSJustFly regularly uses or misleading advertising in its marketingWhile booking a flight from NYC to Capetown, I bought tickets from JustFly solely based on the promise of "FREE HOUR CANCELLATION" in green color on the trip I was purchasingWhile I would normally research a company and read their terms and conditions, I was not surprised by this promise because I found JustFly through Kayak, which also makes (and honors) this promiseAlso, unlike some of their flights that only read "hour cancellation," this seemed pretty clearWithin hours, I had to cancel my flight, and was directed to a page with a $cancellation feeI called the company, and spoke with a customer service agent who wasn't able to helpHe said "FREE" meant the ticket was refundableIn what world does "free hour cancellation" mean refundable? While the terms and conditions explains some of this in detail, the advertising was intentionally deceiving, and I will NEVER do business with JustFly again
I was buying two plane tickets to California through Kayak and suddenly it redirected me to a website called Justfly***I thought this was a part of Kayak, which I already used without problems, and continued the processThe site showed me the flight prices and taxes which I though were the regular taxesNow, I just checked my bank account and found out that, beside the price of my plane tickets, I have a $debit for Justfly***, which was never presented to me as a specific fee for the websiteI never heard about this website and never wanted to use this service, but it charged me $without making it clear that I was paying fees specifically for them and why I was paying those feesIf I knew I was paying more than the regular airline flights and fees, I would never have confirmed my requestI just did because the information wasn't thereThis website doesn't even have a question/feedback/complaint section where users can write their complaintsSo I hope now they can