United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
I’m writing to point out a major flaw in Justfly's booking confirmation system for flights booked very close to departure, express my dissatisfaction with Justfly's customer service, and request a refundOn Friday, December 29, my flight was cancelled on another airport and I looked online at kayak.com to find another flightkayak redirected me to Justfly and I purchased a ticket at 10:14am for a 12:50pm flightWhen I purchased the ticket the screen said to wait for confirmation by email of the flightSince the flight was leaving in ~hours and I needed to take a taxi from EWR to JFK, I called the airline (InterJet) then Justfly to ask whether the booking was complete and find out how long it would take and whether I should leave for JFKInterjet had no record of my confirmation yet, Justly customer service said that they didn't know whether it wold be confirmed or whenI explained that I needed to know right away because I was standing on a curb waiting to get in a cab t
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf* Justf* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,
United Airlines and JustFly*** website reservations both advertise full refund for this flight (1/8, DEN-SFO-PDX& 766)United honored their policy and provided a full refundJustFly*** did notWanted to charge a $fee since "hours since booking"Also said fee was justified due to discounted airfaresThis is falseFare actually costs more on justfly*** based on how they taxed the flightI think it's wrong that they charge this cancellation feeAlso, could not escalated my complaint with JustFly.com
I booked round trip flights and the dates are wrongThe dates I selected are not what the confirmation showsShould be from Oct leaving NYC to Lisbon, PortugalLeave Lisbon Oct to BARCELONA, Spain and return 10/to NYCThe reservation has us leaving Lisbon on the 10thAfter numerous calls since January I have been unsuccessful in getting this company to fix the issue They have even promised to call me back with a resolution Manu times and havent and now they asked me to submit a claim with my travel I esurance to resolve the issueThis is why I have no choice but to file this complaint
I’m writing to point out a major flaw in Justfly's booking confirmation system for flights booked very close to departure, express my dissatisfaction with Justfly's customer service, and request a refundOn Friday, December 29, my flight was cancelled on another airport and I looked online at kayak.com to find another flightkayak redirected me to Justfly and I purchased a ticket at 10:14am for a 12:50pm flightWhen I purchased the ticket the screen said to wait for confirmation by email of the flightSince the flight was leaving in ~hours and I needed to take a taxi from EWR to JFK, I called the airline (InterJet) then Justfly to ask whether the booking was complete and find out how long it would take and whether I should leave for JFKInterjet had no record of my confirmation yet, Justly customer service said that they didn't know whether it wold be confirmed or whenI explained that I needed to know right away because I was standing on a curb waiting to get in a cab t
on 06/28/I made a search online for airline tickets from Texas to New York for passengers for date 6/30/17, when the search went through it showed the options for the ticket I wanted to purchasedI was not aware that my specific request was changed by the website, amd provided dates that I did not requestI booked a flight under the impresion I was pirchasing a flight for 06/when in reality, unaware, I purchased a ticket for 7/02/insteadWhen arrived at the airport on 6/and attempted to print out the boarding passses, it was them when I relaize the wrong ticket was purchasedI then contacted the company they opened my ticket and then I atempted to use the credit from my open flight and when they had the change alsmost booked, one hour and forty minutes later, they wanted to wanted me to pay tue diference of $and tuiscwas after using my $credit, when the flight at that time aas $they wanted me to pay a total of $This company should not be a
Purchased Airline ticket through Just Fly to ItalyUpon return American Airlines said we missed out flight on Septemebr 14, We werre at the FCO Airport in Rome to return to New York on September16, Out confirmation from Just Fly clearly shows out return flight was on Septemebr 16, We were stranded in RomeCould not get ahold of Just Fly and had to purchase tickets to get to New York sao we would not miss our connecting flight home to ClevelandThe cost was $Upon returning home, sent several emails to Just FlyNo responseSent another to every company officer I could findA customer service rep emailed back and forth bascially telling us there is nothing they can do
NEVER AGAIN!!! Wish I checked Revdex.com.org firstIt clearly warns you of previous complaintsThis site is horrible and misleading! Customer service was a complete run aroundI'm disappointed that Kayak would allow such a scam on their siteThrough out the site it advertises free cancellation with hoursI even bought the travelers insurance offered with my flightOnly hidden in terms of serves does it ever mention post hours of booking your flight that there is a cancellation $feeThere are side note asterisks after checkout that mention fees for changes and cancellationsNone of them mention the post hour $feeCustomer service was horrible
I have purchased tickets from justfly about weeks agobooking number was *** days later I have cancelled these tickets .website guaranteed refund back to my card and $ cancellation fee Instead I have received $ cancellation fee and credit line I would like to receive refund
Justfly*** did not clearly articulate that they charge a $change fee when I booked the flight over the phoneAt no time during the call did the agent tell me that they charge an administrative change fee of $on top of any airline change feesI have a recording of the call where the agent just states "change fees apply." Most prudent individuals would believe that *AIRLINE* change fees applyNot travel agent
The main problem is that the operator cancelled my airlines ticket and charged me 75$ when I told him to hold off because I wanted to speak to the supervisorI gave Cey (operator) my three digit number on the back of my card, then quickly stated that I want him to hold off until I speak to the supervisorThen he goes “it’s already been submitted and there’s nothing I can do”My second problem include the absolutely horrifying customer service I received from not only the operator but the supervisor *** ** ***as wellThe supervisor kept talking over me and when I requested to speak to her manager she refused and stated it was against her policy to let me talk to any management personnel to make aware of my horrible customer service experienceLastly, I requested the supervisor to investigate the situation regarding the cancellation and I still haven’t received a call back
This is the second complaint which I have filedIt purchased a misleading "extended cancelation" policy to find that it did not afford me to make any changes without a substantial costMy complaint is not only about the misleading cancelation policy but the poor customer serviceOver phone calls, I have been placed on hold for nearly hoursI was told that the flight would be canceled, and after 1/week the flight is still not canceled and there is no credit on my accountAdditionally, I was told by supervisors that they would call me back regarding a reconciliation of the fees and I still have not heard from anyone
On May 9th my husband and I booked flights through JustFly*** for a wedding we needed to attend in FebMy husband was the best man at the wedding, which is why we booked many months in advanceThe morning before our scheduled flight, we received an email from JustFly*** asking us to call regarding our cancellation requestI immediately call JustFly*** and receive an overseas operator who cannot tell me whether I have a scheduled flight, she cannot give me a "yes" or "no"I ask to speak with a supervisor (***), who claims the ticket is "with the airline", and they cannot see whether we have a confirmed flight later that day or notIn parallel, my husband called Interjet, the airline, who confirmed we did have tickets on a flight which had not been paid for yetWe bridge the call between the two agents, and Interjet confirms they have not received paymentThe supervisor, ***, denies what the Interjet employee is saying and says they did pay but she still cannot c
I paid $for the ability to select my seat assignment, but they did not tell me that I needed to call the airline hours in advance in order to use itWhen I called customer service, it took minutes for them to tell me they could not refund meWhen I asked for a superviser, they said I would have to wait over minutes
Don’t buy tickets from
Justfly.***Our
Family
Trip was cancelled by the airline due to a natural disasterJustfly kept almost all our money when we tried to reschedule
They wanted to charge a huge cancellation feeStay with reputable
WebsitesThis is not
One of them
Very poor customer service practicesRequired a change to a reservation booked online and contacted customer service within hours of receiving my confirmation not actual booking timeAgents have little customer service skills and even less authority to resolve client issuesAfter long hold times I was told a supervisor would return my call within hourshours later I was forced to finally attempt to reach out again for a supervisor to resolve my issuesIn the meantime I rebooked my flights to avoid price or availability changes Katie reluctantly refunded my flights but forced me to pay an additional change fee or threatened to leave the reservation as bookedI regret having had rebooted my flights with them and I certainly will never offer them future business and recommend no one else should eitherKnowing the travel industry there are so many other reputable businesses you should consider firstCAUTION BEFORE YOU BOOK!!!!
***
Terrible experienceHOURS spent on the phone waiting on hold, dealing with overseas call centers, inept customer service representativesWait on hold for an hour only to be disconnected mid-conversation (TWICE this happened) Called the airline direct and they said I was able to change my flight, but had to go through justf
* Justf
* (different reps) REFUSED to change my flight - just mentioned a vague 'policy' that they were unable to verify of not changing tickets once a ticket was 'partially used' Extremely frustrating, a huge waste of time and in the end NO SAVINGS AT ALL! Avoid at all costs
I purchased an airline ticket from them to the *** for $*** *** and also a $fee chargeDue to health issues, I can't goThe ticket is non refundable so I asked for creditJustfly.com said there is no credit and that I was out my moneyAfter several calls with this story, they changed their story and said the airline has to issue itI called the airline and they say credit is issued but it has to be by justfly.comAfter going back and forth numerous times, I checked the airlines site and it says their policy is justfly.com has toJustfly then changed their story and said they would issue it but on Aug when I spoke to *** he said he would issue it and send an email confirming itNo email arrivedI checked on line, the ticket is still activeI called again today, spoke with ***, he said he would issue a refund, put me on hold for minutes and then hung up on meSo then I talked to ***, livid because these people lie, lie, lie to avoid giving you yo
Today is 07/I bought a ticket on line few minutes ago once I press confirmed I realize I misspelled my name by one letter I then called the the costumer service department and I was told that I have to pay $ dollar in other for them to correct change the one letter in my nameI requested to speak to supervisor so they left me on the phone for minutes waitingThis needs to be address
my flight was on 8/23/on 8/22/i was admitted to hospital on emergency surgery on 8/23/i was in surgery my wife and daughter try numerous times to call them and let them know about the situation they REFUSE to talk to them after two days I was able to talk with them and the bounce me all around but never reinstate my flight , I believe there is a federal law that states in the event of medical issues my booking should bee reinstate they refuse to do anything all they said was call the insurance and you get reimburse so now out off that I pay they saying im only going to get and this is going to take more than day to get why can any one do something about them this is HWY robbery why can the law look after them this is not should bee allowed in this country there is rules and regulations
I had purchased airline tickets from this company and they sent a receipt for purchase along with eticketsI had to cancel my flight and was told there would be fees for cancelling flightsI was charged additional money to my credit card for cancellation fees and was given a partial credit back from the airlineI was told I would receive a receipt for these fees and charges as I did for the original purchaseAs of yet I have not received my receipt for reimbursement purposesI have called four times and have been in contact with the company via internet and all they do is send an email with a list of feesAll I have asked for is a receipt for my charges and the company refuses to do soI feel that I have been charged for unauthorized charges and want a receipt of why I was charged additional fees after cancelling my flightsI think this company is scamming people and stealing money from peopleIt's not too much to ask for a receipt! If I was charged for something in a store I would be given a receipt so why does this company refuse to give me a receipt? Only one reason would be that they have robbed me and cannot give me a receipt for what they stole from me
Wow, where do I beginThe departure city of my flight was changed entirely after a flight I booked was cancelledI booked this through justfly and they never contacted me about the change, I just happened to see it on my own mere days before my international trip! I would have went to the wrong airport! When I called I received the new itinerary (the original flight was direct the new one was not) when I brought up feeling like I should receive a little compensation for the inconvenience and huge oversight the tables turnedThe supervisor kept saying “on this one, I am sorry” followed by claiming that the airline never notified them of the cancellation despite the first woman I spoke to about the new itinerary telling me the exact date on which they were notified by the airline of the cancelled flightI contacted the airline and they were quick to blame the agencyAlso when I mention compensation I mean, I would have been satisfied with a $Amex gift card or anything that said,