worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I was charged multiple times on my debit card by *** *** which included, cancelation penalties, flights booked, charged for, I never knew that these charges kept occouring until I saw my bank statementsBut in all honesty, I did not know that they were a travel agency, or a third party online companyI made these bookings under a complete state of confusion, distractabilty, information overload! I simply could not even keep track of the conversations, which I had with just fly , and there were a great deal of them! They made no attempt to inform me of any policiesI also had been trying to juggle multiple life issuesI was only trying to make inquiries about potential flight pricesThey were not interested in anything which was of concern to meThey contradicted themselves by charging me for a flight cancelation, of and yet told me one of my bookings was issued as a credit good for three months.which is useless to meAnother charge for a flight that I was charged f
I cancelled an airline ticket with Justfly*** I paid $US for the ticket and I paid $cancellation feeJustfly said that they give me a credit of $I wanted to use my credit to apply to another ticketTo my surprise Justfly told me that my credit was only valued at $and that I had to pay an airline fee and the full price for the ticketThey also hanged up the phone in my faceJustfly lied and told me that I HAD A CREDIT and the value of the credit cannot even be determined by the travel servicesAll I want is the full value of my credit to apply to a ticketThat's all
6/24/2016- My husband, *** ***, booked two one way flights through justfly for me and him from Washington DC to Korea (leaving Washington DC to NYC on December 15, boarding a flight from NYC and arriving in Korea on Dec 16) to attend my brother's wedding8/8/2016- my husband received an email from Justfly stating to contact Asiana airlines since a change was made to our flightMy husband called Justfly (they claimed they don't have that record on their system) and they told him to call AsianaHe called Asiana and Asiana said not to worry because the only change being made is minutes difference on arrival time to a connecting flight that would not impact the ability to board our connecting flight12/15/- my husband and I arrived to the airport two hours before our scheduled 10AM jetblue flight from washington dc to nycUpon attempting to check in we were instructed by the jetblue staff that our tickets were not exchanged when the airline flight changed back in August, and
I had purchased a round-trip ticket from the US to Korea using Justfly.com through ***, and my scheduled date of return was May 20thI received changes to my itinerary regarding my flight back to the US in March and immediately proceeded to call them to resolve the issueUnfortunately, Justfly.com continued to cancel and reissue my ticket throughout all of March to May (at least six different times) and even on the day of my flight on May 20th, were not able to provide me with a ticket back to the USI had called with increasing frequency and urgency as the date of my flight back to the US approached, but Justfly's representatives refused to speak to me or transfer me to their schedule changes department, telling me to wait 24-hours for my new electronic ticket to arriveI had been told this different times ever since April and when it finally seemed I was not getting a ticket, an agent finally gave me the number to *** saying I can try to contact one of the airplane
I booked a plane ticket with JustFly, and after the fact, in the follemail, I was told about additional feesI immediately phoned JustFly to cancel my booking, which was still in processingI was told by the rep that he could cancel it because it was still within the window; he submitted the cancellation request and told me the full amount (which he cited as $1,463.82) would be refunded to me within hoursBased on this, I re-booked my tickets through another service (directly with the airline)Over the course of the next couple days, I receive emails and voicemails from JustFly asking me to phone themI phoned them times and was told everything was fine and there was nothing for me to doToday, I receive another call, which I was able to answer, and was informed JustFly had not cancelled the booking in time, and the airline would not refund them, so they would not refund me
I purchased round trip tickets to Belize for travel 11/18/- 11/26/through JustFly*** for flights on Avianca AirI was notified several weeks ago by JustFly that Avianca had cancelled both flightsI demanded a refund, which, after being on the phone for hours, was finally confirmedI requested a confirming email that my full refund would be forthcomingI have never received anything in writing, and have called times, speaking to supervisorsThe last time, they said that Avianca actually had not yet confirmed they would issue a refundI explained to JustFly that my contract/purchase was with them--not the airline--and that I expected JustFly to issue the refund to me directlyThey have never responded
Reference *** was emailed id be refunded $ for 2-business days on July 1, A ticket was purchased with a hour guarantee was issuedThe ticket was cancelled within hrs on June 19,A number of emails have been unanswered
I purchased tickets from Salt Lake City to Honolulu for Sept 20-We were unable to make the trip and cancelled leaving a justfly credit of first reported then when I signed in to re-book the flight the travel credit said $now after three very long (over an hour each call) attempts to re-book have been told our credit is But even after checking more than combinations of flights and dates they say they cant get us flight for less than another
Dispute History: On January 17,we reserved and bought airline tickets with ***.( booking number ***) at the *** websiteThe tickets were ONE WAY from Miami, Fl to Ho Chi Minh (SGN) with stops as follows: • Miami to Houston (IAH) flight at 6:am arriving Houston 8:am with All nippon airways ---Aug 14,• Hou (IAH) to Tokyo (NRT) flight at 10:am arriving Tokyo (NRT) 2pm Aug 15,with All nippon Airways • Tokyo(NRT) to Ho chi minh (SGN) flight at 4:pm arriving Ho chi Minh at 9:pm Aug All Nippon AirwaysOn July 03,I was printing my airline tickets and I saw an ALERT MESSAGE in the *** webpage in my reservation * *** *** ***) saying: the airline has made a change to your booking that needs your attention , and that unfortunately I wasn’t able to resolve it online so that I need it to call justfly by phone at *** *** ***So, I called justfly and the agent explained me that the first flight was canceled (r
M flight times changed and I am unable to obtain a new electronic ticket, which is required to get on the planeI have called times, and each time I am told that a new eticket will be issued within hours
BEST ADVISE I CAN GIVE:
We've had almost identical problems with JustFly*** Many of the complaint posts we've read are nearly identical to what we've experienced ** *** *** *** *** ** *** * *** *** ** *** ** * *** *** *** * *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** * *** *** ** *** *** ** *** * *** *** *** *** *** ** *** *** *** ** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** ** *** *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
Justfly*** severely failed to communicate very important information regarding the fact that my flight ticket had been cancelled! I called them and emailed them several times, and was assured several times, that my reservation was intact, meanwhile, it was cancelled, and I had to purchase a new last minute (very expensive) ticket at the airportJustfly has acted with a severe lack of professionalism, and severely misinformed the customer (me, in this case)My complaint is in regards to the misinformation, the general confusion I was met with, and the total lack of organisation and proper communicationMore details, in a nutshell: I had booked multiple flights with multiple airlines, through Justfly*** Due to airport issues in *** * missed one of my flightsI was never informed that when you miss one of your flights, you automatically are cancelled from the remainder of your booked flights (in my case, this is THREE prominent flights: Maseru to Johannesburg, Johannesburg
I inadvertently misspelled my name by leaving letter outI called to change it and they advised me that there would be a $charge to change my name on the reservation! One letter missing in my last name which mind was spelled a second, third and fourth time for my accompanying passengers and a fifth time on my credit card authorizing the original charge for the travels plans In addition to this stupidity, I waited on hold for also minutesI have never seen such lax customer service in my life...what ever happened to treating your customers like gold and building trust and loyalty?
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
After I changed the flight, they informed me that I wouldn’t be able to cancel the reservationEven though I was not notified me that changing the reservation would void cancellationAfter the change in the reservation, it added $I thought this was the new charge and agreed to the chargeThey credited my account $after an hour long phone call and them assuring me that nothing could be doneThen I needed to change the dates, so I decided to pay the $cancellation fee and was supposed to get a credit of $I was only credited $which should have covered the ticketWhen I looked up the flights, it was $with fees and everythingBut when I try to book using my travel credit, which can only be applied to flight and not used for hotel, the price of the flight is $and they want to charge me an additional $200! After I have already paid them over $800!!!! They didn't credit me the right amount so I have paid $for a flight and they are still trying to charg
I booked a flight on Justfly*** on December 12th, Two days later I got an e-mail from *** Airline that they unilaterally changed my travel plans so I had to cancel the ticket on December 15thI took a week to get an e-mail from Justfly*** about the cancellation of my ticket and took many phone calls about the refundIt took them until January 2nd, to get a refund that was $short of what I paid themWhen I called their customer care they denied that fact and I had to wait for more than minutes to talk to a supervisor to get things straight and they want additional days to refund the rest of my moneyJustfly*** would do all it can to hang on to ticket money as long as they possibly can and if you can't buy another ticket, you will HAVE to cancel your tripSo don't buy it from these guysLastly my review is no different from another reviews about justfly***, they only have one starAVOID THEM and you will be fine
I purchased a ticket from justfly , I company that I can not find an address or the least to say that their employees refused to give an address or phone or e-mail address so I have to work all day long to get to your pagethere was nothing when I booked about economy basic and economy standard until I received an e-mail from united showing in an email comparison between the two, so I called just fly to change to economy standard , they start giving me a long list and in few word wanted to cancel ending paying them more moneyso I can not deal with this company who the only way you deal with people in a foreign country .I want an immediate and full refund of my payment as soon as possible ,I am a years old man and do not have money to give away
I booked a flight from VPS to RDU on Friday Jan through justfl*** on the evening of Jan (Justfl*** Booking Reference: ***) Provided them my credit card information and received a confirmation email from them with the Delta Airline confirmation number for the flights I went to delt*** to "check-in" to make sure the confirmation number worked (knew it was too early to check-in) and it did and said I can only chehrs in advance (as I expected) Did think anything else about it since it was doneToday, Tuesday Jan 17, I want to justfl*** to my itinerary It shows that flights that I booked but said it was cancelled Obviously, I called them to find out why and why did I not get a call or email from them identifying what the reason was A representative from from justfl*** said they have cancelled my reservation because the airline wanted to charge $700+ instead of the $that their website presented to me when I booked the flight I told the representative that I paid the price that their website shown me His only answer was to direct me to call Delta Airline What good does that do if I didn't booked my flight through Delt***? If I didn't decided to look at my itinerary today, I would have never known that my flight was cancelled until I arrive at the airport Now is going to cost me extra money to book a flight this close to departure date--and I don't have a choice since I have already made arrangement to pickup a car from the dealer at my destination Why wasn't I notified that the flight was cancelled? More importantly, why didn't they honor the price they gave me? Justfl*** asked like I negotiated the price with Delta AirlineThis was my first, and will be my last, time using justfl***
Multiple calls about a refundThey keep charging me for an airline no show fee which I have already disputedOne previous supervisor checked with airline and verified that I was present and hence NOT a no-show yet they keep calling me to say that they have to charge me for thisThey haven't processes a refund yetTravel completed in January