We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
I tried to purchase airline tickets through Justfly and they never gave me my airline tickets and charged me times over $which I had my bank involved in a way call and then had to file a fraud with my bank to get my money back
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
I used to use JustFly all the time for personal and business trips, but after tonight's experience I will NEVER use them againMy flight was cancelled due to weather, and the airline booked a flight days later such that I missed a commitmentI called the airline and they said that they couldn't offer an earlier flight and that if I wanted a refund or a flight through a different airline that I would have to go through JustflyI called JustFly and I was ON HOLD for OVER HRS and NOBODY PICKED UPThis is absolutely ridiculous - I have never experienced such poor customer serviceIf you don't have the bandwidth to handle calls 24/7, you cannot morally claim "24/service."
I booked my flight with justfly*** ( Justfly booking # ***) and cancelled itI was supposed to get the refund of $ whereas I only received $ Its been over months and I havent received my balance amount
I booked a flight reservation with JustFly*** on November 16, 2016, which was for two airline tickets from Washington DC to Delhi, India at a cost of $eachOn the day of my flight, February 17, 2017, I tried to check in to the flight and was only permitted to check in for one of the two passengersWhen I called the airline (Qatar Airways), they informed me that JustFly*** had cancelled one of my two reservations without explanationI never received a notification from JustFly*** about this cancellationWe called JustFly*** to ask what had happened, and they explained that their systems had been down during the week of my booking, which led them only to transmit payment for one of the two tickets to Qatar Airways (even though I had paid JustFly*** for both tickets) - when the second ticket was unpaid, Qatar Airways automatically cancelled itBecause no notification of the cancellation was sent, I had to buy a new ticket for the second passenger on the day of the flight,
OverchargedThe amount I agreed to pay when I submitted my reservation, and the receipt I received afterward, was $However my checking account was charged $I called their customer service department and was verbally told that there was an extra fee that the airline charged for something I did not request and that it could not be refunded
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
In June 2016, I purchased flights through Justfly*** on Dynamic Airways from NYC to Punta Cana, DR for a November tripAbout a month later, Dynamic Airways cancelled the flightI never received a notice of this cancellation from Justfly*** or Dynamic AirwaysI finally found out about this cancellation in September on my own and called Justfly*** to find out that they were aware that the flight was cancelled but never reached out to let me know or refund my moneyI was screwed around on the phone and was put on hold multiple timesBy the end of the hour phone call, nothing had been done, no apology was given and my money still has not be refundedJustfly*** took no responsibility for not letting me know about the cancelled flightBy the time I found out that my flight was cancelled, all of the other flights to Punta Cana were way too expensive-- I can no long join my friend on her 30th birthday tripBoth Justfly*** and Dynamic Airways have been jerking me around wh
I booked a flight through JustFly*** in June, during which I paid $for selected seatingSeveral months after booking, I was notified by JustFly that a flight change had been madeWhen I reviewed these changes, I noticed that my seating did not transfer and I was forced to re-book my seating through the airlineI contacted the airlines about a refund for the now twice paid for seats and they referred me back to JustFly, as they were the 'travel agency' and would've received any refundJustFly however claims that this is not correct and despite that fact that I paid JustFly for the booked seats, it is the airlines responsibilityBased on several other negative experiences that I have had with JustFly over that last several months regarding this flight plan, I am willing to give the airlines the benefit of the doubt and believe this is really JustFly's responsibilityI have had several negative experiences with this company but this is the only one that I felt strongly enough a
I tried to purchase airline tickets through Justfly and they never gave me my airline tickets and charged me times over $which I had my bank involved in a way call and then had to file a fraud with my bank to get my money back
I was on the phone for hours and minutes to get information about the cost of changing my outbound flight to a different day and then going ahead and changing itI was was told a particular fee (I repeated it back no less than times) for the change and then when it came time to charge me, it was more than what was stated initiallyWas continually denied to speak with a supervisorWas given the wrong e-mail address to submit complaints/comments as an alternative to speaking with a supervisorWas unable to confirm my flight numbers because "the change was being processed" and yet I called back not more than minutes later and was given the information by another personIn addition, when I tried to confirm the e-mail address in which to send comments/complaints, it differed for the one the previous person gave meIn all my flight / travel experiences, this was one of the worst customer experiences I have ever had
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I booked one trip from Justfly*** on July 3, and found it was mistakeI canceled them online on July 5th early in the morningI called their customer service after my online cancelation and found out they would charge me a total of $and $for tickets cancelation feeI bought the Extended Cancellation Insurance and CSA Travel Protection Policy at the time when I bought those tickets, none of them can free me or protect me from unchargedThere is no cancelation policy on their websiteWhen I cancelled those tickets online there is no indication that there would be a cancelation fee involvedI felt like this is a bait and switch gameSince I found out that I was trapped by them, I canceled my second trip with them within hours, again them charged me $in total after I negotiated with themThe original fee was $There is no cancelation fee or any information about cancel the trip on their websiteThe cancelation fee and other fees will happen after you
I booked a flight through this website and I had hours to cancel the flightAfter I made the flight I noticed that I had booked it going to the wrong destinationI immediately called and tried to get the problem resolvedI was put on hold for over an hour and then hung up onI tried cancelling the flight through the airline and could not do soI again called approximately four hours after booking the flight and was told it could not be changed or cancelled and was again rudely hung up onI tried to make my own arrangements to take the flight and be picked up at the destination but was unsuccessfulI have tried calling for a week and was put on hold and hung up onDue to being in the military I do not have the time to sit around and call them all day and try to get the problem resolvedI called again today to see if I could simply get the final destination to my flight changed and the person I was talking to again told me I had hours to call and cancel it and since I had
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
On 6/10/I booked tickets from LAX to JFK booking #*** for myself and my husband and daughter with JustFly***We had a medical emergency and my daughter wound up in the hospitalI contacted JustFly*** and I was issued a credit of $and was told to re-book it had to be with the same airlines and same passengersI agreedOn 9/30/I tried to book a new set of tickets and was told it was impossible at that time because Virgin Airlines didn't have a round trip flight that fit our criteriaAt that time I called KNBC TV Consumer *** *** **who investigated the problemThey wouldn't' call him backThere doesn't seem to be a valid address for this company eitherI tried again on Friday 1/19/and after getting operators finally got to a "supervisor" named *** who informed me that Virgin Air and Alaska Air merged and the only way this would work is if I sent them $and they booked the Alaska Air tickets, and then Virgin would send my refund mon
I purchased a ticket from JustFly*** on 07/26/to travel on 09/16/but due to a death in the family I have to cancel my tripI called justfly times already and they have the worst customer service on the planetEvery time I talk to them I get a different lie, each phone call lasts for at least min and the representative keeps on repeating what everything I tell themI called the first time and they requested me to email them a death certificate, I thought it was straight froward, I email them then I call back and refund will be on its wayWell after I got the death certificate of my grandmother and emailed it to justfly, I called back to get a refund and they started coming up with multiple storiesThe death certificate is written in arabic and english but they kept asking for a translated one!!! Can't they just read the english part and ignore the arabic oneThen they said they want to email the airline to wave the fee and to call back after hoursI called back and
Terrible dot*** Canadian companyNo flight confirmation, then billing our credit card CompanySupport staff very poor english, hard to understand and they provide same bogus response that they are following Justfly policy of No Refunds even if Justfly makes errors in billing and booking processDo Not Use This online booking web platform
Traveled to Northern Philippines, got a decent deal, but when my flight got canceled on a monday they didn't contact me to let me know my flight changed to wednesdayIf they would've emailed me then I could've gotten a sunday flight insteadBecause they didn't make me aware of the situation, I had to pay for a hotel room in *** that I couldn't cancel due to it was past the hotels policy date
horrible experience, very vague baggage info when booking,did not clearly disclose there were no bags included,thought deal had at least checked bag,website said can cancel in hrs, called in and agent said $cancellation fees(travelers) and said I needed to have purchased a special insurance to be able to have a free cancellation within hrs