In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
hour free cancelation was a lie When I contested with my credit card company they supplied several documents Total rip off company
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service