Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
Paid for insurance on flight to have flexible dates allowing us to change dates of flight with out penalty only to be told that no such insurance existed and that we'd lots the entire amount paid for the tickets (approximately $600) EXTREMELY rude unprofessional serviceTickets were booked over the telephone WITH and agent from just fly whom ASSURED us that the insurance protected us from any additional fees if we needed to adjust the fly dateTickets were bought so that my parents can fly here for the birth of my first childNow my wife is being induced early and we're told we have no flexibility and the dates will not be able to changed without buying COMPLETELY new ticketsUnacceptable
Justfly*** has "free cancelation" posted all over their site when you book a flightAlmost as soon as I realized the issue with my flight, I attempted to cancel itThere was no button and I had to callWhen I called I was put on hold for a long time and they told me they had canceled my flightI received a cancelation emailThis was all within minutes of booking my original ticketI booked the new flight and a few minutes after, it too was canceledI checked and it's because my bank account was overdrawnThey sent through different charges from different airlines and themselves, which added up to much more than a single purchase I had madeNow I do not have my flights and my account is empty
Booked a flight with JustFly.com to fly from Kansas City, Mo to Dallas-FtWorth, Tx I purchased three tickets for $a ticket plus tax and service fees When I initiated the transaction, my credit card company declined one of the three tickets I received a notification from my credit card company and quickly got the situation taken care of
I then received an email from JustFly.com notifying me that one of my tickets was declinedI used the link they provided in the email to re-submit the payment information The payment showed that it went through on JustFly.com and gave me a confirmation number, then it showed up as an authorized transaction on my credit card account
I spoke with American Express, and American Airlines to ensure everything was okay and no mistakes were made by JustFly.com Representatives from both companies ensured me I was good to go Shortly after, I received a cancellation notice from JustFly.com I called their 1-number to try to have the issue resolved They would not reinstate my tickets nor honor the price they originally promised me and wanted me to resubmit my paymentThe problem was, I already had over $pending on my credit card from them and American Airlines, and another $would max my credit out leading to the payment being declinedI requested that they hold the price on my tickets until the pending payments cleared up so I could resubmit, but they refused Now I have to wait 4-business days for the charges to go away before I can try to order a flight again My fear is that I won't find rates that good again thanks to JustFly.coms' poor service
I made a reservation for a flightThe computer said it will not go throughAt that point I made a reservation through the airlinesIn the middle of the night Justfly sent a confirmation of the flightI called first thing in the morning telling them of their mistakeNothing was done and I did not get any satisfactionThey told me I should have called within hoursI told them the confirmation was sent on my computer in the middle of the night hours after I thought the reservation had not workedThis is the worst organization I have ever dealt withI am going to spend a lot of time telling people about this poorly run site
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
Booked flights with them with there insurance recommendationsHad to cancel trip due to medical issueOn web site it says you will be billed $per cancellationWe were billed $per ticket that they wanted payed for at the time of cancellation before they can process our refund that would be received withen 6-weeksThey lied about the insurance covering cancellation than added additional fees holding our refund hostageWe will know in 6-weeks if they return our money
This company is a total nightmareI spent over $8,and then have had to spend many, many hours on the phone trying to get a complete and accurate itineraryI've talked to countless numbers of people and I wouldn't use them to buy a bus ticketWhat a horror show!!!
I booked a flight and got charged three different times by company and the airlines that was bookedNo one was willing yo assist on the phone or onlineThis company is terrible and steals money, my bank is not even able to help until they finish processing the charges it's been day and it's still pending causing issues with my accounts
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I have been trying to rebook my flight to extend a few nightsThe website doesn't allow me to do soI have been on the phone with Justfly for over hoursNo one has answers, no one has optionsTickets are non-transferrable and have to be used in monthsI was disconnected two times after being on the phone with a rep for minutes each time
Booked tickets for round trip tickets to Rome months in advanceIt is now months until the flight so I decide to check on everything and pay for my seats Well, when I log on I discover that I now have a flight to Rome but only a flight back from Philadelphia No way to get to Philadelphia though Call customer service wait on hold for minutes only to be sent straight to a survey and hung up on Call back wait another minutes Finally get someone on the phone who says that there are no flights available for the day I want to fly I can have a refund if I want but it will take to weeks for me to get my money back My trip is supposed to be days away and without that money there is no way for me to go I guess my husband will be going on our 2nd Honeymoon by himself We booked his flights through expedia I wish we would have done the same for mine :(
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We purchased an airline tick for We had to change it because of a serious health problemWe agreed to the change fees and were quoted $to changeWe called back immediately and told them to go ahead, but were told the price was now $We reluctantly said OK, but after charging us, they called us and told us it would be $more for the flight, The same ticket on the website was advertised at $When we mentioned that, they said they wouldn't honor that price, but would waive the extra $Now we've paid $1,for this ticket.Even with the $penalty, we are paying %$for a $ticketIn addition, we spent over hours on the phone only to be told our card was declined when in fact the bank said it went through and deducted it from our account
Justfly typed my name wrong on E-ticket, now I am flying in five days but it is still not resolvedThey kept asking me to call back and saying they are waiting for the airline's replyI am anxiousI am a poor student and cannot afford to buy new ticketsThey wouldn't issue full refund eitherWhat shall I do?
I have used JUSTFL*** MANY MANY TIMES, Never had an issue with them until my last/current purchaseWhen the price online says $that is all I have paid, nothing more, nothing lessThis last purchase it allowed me to pick my seat something that was new to me having used them many timesAnyways I pick my seats and check out at $372, minutes later I receive an email saying I was charged $I freaked out and called immediatelyThe gentleman who picked up told me I was charged for picking my seats but could be refunded easilyWe did that and I waited to be refundedTHAT NEVER HAPPENEDI called back and was told there was nothing they could do for meThey could only refund me the $they took on their end for A REQUESTED SEAT ASSIGNMENT, REQUESTED NOT EVEN A GUARANTEE SEATNOW it is up to AA to refund me the extra money charged for REQUESTING the seatAgain you would think since I have been such a constant and loyal customer they would happily refund me for the mistakeNOPE, THEY LOST A LOYAL CUSTOMER TODAYWILL NEVER RECOMMEND TO ANYONE
I Want to share my experience w*** travel agent .She type my name wrong,I spelled to her letter by letter and at the end it was a wrong name which cost me more money
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark
I have now been on hold for over hours with customer serviceThey continue to play the message "your estimated wait time is over minutes." hours? Seriously? I am calling because I received an email saying that an airline made a change to my flight itinerary, and that if I do not call them, it may result in my reservation being cancelledI already checked with the airline directly and noticed that my flight time had changed by minutesI am hopeful that this is the only change that was made, but am very unclear as to why I needed to call customer service to find out this slight change, and how their customer service line could possibly take hours to respond to calls
I'm trying to change the outbound flight of my existing booking from Dec to Dec which customer support insists isn't possibleCustomer support tells me the rescheduled outbound flight must be on the same airline (South African) as the original, this is perfectly fineThey also tell me South African doesn't have any flights available to me on the 23rd, this is a dubious lie at bestUsing their own service I can see South African has flights available on the 23rd however they won't let me change my booking because they say there are no fares availableUsing their service and my skills of deduction I can see there are in fact fares availableAll I want is to change my booking to spend the holidays with my girlfriendI've been trying to do this since noon, it's now 8pmThis specific call is going on hours, most of which I've been on hold forMy previous calls ended with customer service hanging up on me around the 45-minute mark