Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to
Justfly.com charged me for member ship I didn't agreei called and canceled it and requested refundthey put me on hold for 25minutes to tell me they can't refund because it has already been chargedof course it already has been charged other wise I wouldn't have this problem
Sneaky and dishonest company I wanted to make a change to a booking, they said that would cost $to cancel my flight and re book, with my changes using a credit Did that, only to find out I couldn't make said changes So, now I am stuck with a credit good for almost another year for the same ORGIN and DESTINATION I eventually, make it around to planning this trip again and when I tried to use the credit for a similarly priced flight, it doesn't work It doesn't even give me an option from my country I call and long story short, they want to charge me more fees to use the credit and it would be done manually by them Then, the manual booking, I find out later, didn't go through for WHATEVER reason (even though they authorized my credit card) and they need to manually do it again FINE, but now the additional fees went up another $because the price changed? sorry but THEY made the mistake NOT me and I am being punished? I have never dealt with anyplace this awful THE WORST Original flight $1135, credit amount $current cost of flight I wanted to book $ Fees to use this credit $on top of the $that I thought was tricked into thinking was already a change FEE They are awfulsuch bad business practices
on 4/19/18, I spoke to *** *** ** Justfly travel agencyUnfortunately, she did disclosed all charges at the time when I booked tickets, I asked her about reserving seats and check in baggage but she told me that I can do after purchasing my ticketsshe told me to check in one bag and that was ok with meone part of the flight was booked with jet-blueno charge for reserving seats and for one check in bagthe second flight was with Spirit airline and they charge each to reserved a seat and to per check in bagthis info was not disclosed to me at the time of purchaseIf I new this , I would not have purchased the tickets*** *** purposely avoid giving me the accurate infoOn 4/21/18, I spoke *** *** and Manager*** and both said there is nothing they can do about this materI cannot cancel the tickets or there will because fee will be deductedThis is Cheating the citizen of the United State of America They made a mistake
I purchase a ticket on the *1st April to go to Jamaica from Fort Lauderdale reference number *** and cancelled it the same day because I was going to the book for another dayThey told me that I had to pay $to cancel and I had to wait *-business days for my money to be returned to my account, meanwhile the $was immediately deducted from my checking accountI've called Justfly to ask why my money haven't been returned to my account they told me I should speak to the bank, I did that and the bank told me there's nothing pendingTold that to the agent who I was talking to named ***She told me I have wait for *-business days yet again I told her that it's been over days and talk to the bank which she kept repeating and I kept saying that I already talk to the bank I just need my money backShe wasn't being any help to me so I asked to speak to the supervisor, she didn't want to put me on to him so she kept coming on the lineEventually *** the supervisor cam
Purchased tickets from Raleigh, Durham (RDU) to Taiwan (TPE); Taiwan to Korea (ICN) and Korea to Raleigh, DurhamAfter tickets had been purchased, changes were made to the first flight of the trip, the middle of the trip and the last flight of the trip--all by the airlines, no changes were wanted from the customerThough inconvenient, we have adjusted our schedules to accommodate the beginning and middle changes made without our approvalUnfortunately, we cannot accommodate the changes made to the last flight of the trip as it does not allow us to return home in time to fulfill other obligationsWe had purposely chosen the itinerary based upon our needs and scheduleWe now must find an alternate way home from DC to our home at our own expenseAfter a very long international flight with a young child, we now have to rent a car and drive over hours to get home so that we can work the next day and our child can attend school when it should have been an easy return with us flying
I needed to change a return flight from NZD to Ohio
Original ticket quoted at $with a possible $change fee plus fare difference
They wanted $2000+ to change the return flightI called the airline and Air New Zealand offered to do it for ~$I just needed justfly.com to put a note in the system to give Air New Zealand authority to change the flight They refused
I ended up buying an additional one-way ticket for $ What a bunch of scammers
When booking a trip, the website allows you to select seat assignments for a costWe did so but did not receive the seats requestedJustFly responded we are paying them a fee to make the request for usThat is NOT the impression their website gives, They are in the business of booking airline tickets, they know ahead of time which airlines accept and do not accept seat assignment request and shouldn't be misleading consumers with an option to request seats if they already know that the airline does not accept these request
August 31, I grabbed this website by accident when searching for a RT flight from Seattle to LondonThe price was good, I don't fly much and am a cancer patient, so probably had no business trying to do this on my own I bought the ticket, then realized there was a hour layover in VancouverBecause of my health, this was not a good idea The travel insurance I purchased didn't applyI canceled the flight for $150, only to find out that the credit received can only be used for that destination during the same time frame (so I couldn't take the credit and go somewhere else later on)I selected new dates and shorter layover Then I got an emailI calledDo I want travel insurance on this new flight? NoPlease process I was assured I would have a confirmation within hours I got another email the next day This time to tell me the outbound flight was going to cost $more OkI paid it I was assured I would have the confirmation within hoursI got another email the next dayI called The incoming flight could not be confirmed and would now cost an additional $I asked to speak to a supervisorThe supervisor told me now the new additional cost had gone up to $I asked to speak to her supervisor and was cut offNo return call I got another emailI calledThis time I have now been assured I will have my confirmation of my desired flights no later than Sept5th (delay because of weekend and three day holiday???)I hung upThis is not overAll I want to do is see my new granddaughter before I dieI have learned my lesson as a senior citizen
After making a bookimg with this company I received a confirmation hours laterOnce I had the confirmation I noticed that they had spelt a name wrongI called them straight away to rectify thisI was informed they were going to charge me $for their mistake and was told this was an airline freeI disputed this and after multiple phone calls and conversations I am still waiting to correct this mistakeThe airline have told me the change is not a problem but justfly are unwilling to cooperateI have been on hold multiple times for a total of minuitesThe customer service I have received is discusting
Cancelled a flight with United Air Line on Justfly.com worth $1193.77.The website holds the credit, so I thought I can book another using the same creditHowever, when I called justfly.com to book another flight trying to use the $credit, the customer service told me to pay $extra in order to book a $flight that I can find onlineThis is scam and violates customer's rights of knowing how the credit works before I decide to use itThe website did not make customer be aware of how the credit actually works before customer decide to use it
In May of 2016, I purchased tickets to travel to Mexico with my sonSome how, JustFly charged my account for ticketsIn November an employee Nadine Schlager Data Analyst-Chargbacks acknowledge they made a mistake and I was supposed to be refunded for the extra chargestold that they were going to refund my credit cardI sent an email on January 4, and received to responseToday, January 29, 2017, I sent an email and the email address is no longer workingI do not know what to do to get Justfly to respond to my emails
Total ineptness of everyone I spoke toI literally couldn't understand the foreign rep on the phoneI ended up having to book my own flight and hotelAnd then, thankfully something I noticed yesterday, the rep had my name spelled wrong on the airline ticket and hotel reservationI contacted Justfly*** to have it corrected and the rep, again in a foreign land [Why does these companies all overseas offices to hire reps you cannot understand?] simply wouldn't admit their rep was in errorI kept spelling my name for herFinally, after speaking to quite a crass supervisor, who really couldn't be bothered, I was given an address to e-mail ID to for they could reissue the ticket with British Air
DO NOT BOOK THROUGH JUST FLYYou will be charged excessive amounts of $ to make changes to any ticket EVEN IF THEY MADE THE MISTAKEThey're customer service representatives are rude and unhelpfulThey will hang up on youThey're modern day piratesIts better to book through the airlines vsbeing robbed by these useless people
I booked a flight through justfly back in September of for a flight from Boston, Ma to Raleigh, NC in October of The roundtrip flight cost $504.20, unfortunately due to Hurricane Matthew the flight was cancelledJet blue, the airline I was flying with issued an advisory and a refund for all flights affectedI then called Justfly to receive the refund, after waiting on hold for over an hour they informed me that a refund could not be processedInstead a credit should be issued in the amount of $I requested a confirmation email showing the credit was acknowledgedI never received this email so I went back and requested another email to confirm after waiting on hold for over an hour again they said they would send itI never received this confirmation email after requesting both timesFast forward to today when I am trying to rebook the same trip from Boston to RaleighThe flight roundtrip advertised on their website is $I called justfly to use the credit
We booked our flights to the Philippines (family of 4) early Thursday 5/10/morning through justflyThursday 5/10/evening we got a message saying we need to contact themThat there was a problem with our flightWe called them to see what was wrongjustfly told us that our flight had been cancelled and there was no charges to our credit cardThey asked if we would like to book another flightWe said yes so they booked another flightFriday 5/11/we got a message from justfly saying our credit card was deniedCome to find out justfly DID charge us for the first flightThat put us over our credit limit for the 2nd flight because of the pending charges from the first flightJustfly said we needed to talk to the airline about our moneyWe called the airline they told us that that our flight had NOT been cancelled & they have no charges pendingWe called our bank that we have our credit card throughThey say there is charges pending and it will take to da
We booked a flight with Justfly*** for $When we received our confirmation email, the departure date was incorrectWe contacted Justfly and were told that we would be charged an additional $1,to change our departure dateWhen we asked to speak to a supervisor, she told us that the website often times would default to the lowest price flight with a different date instead of the date I selectedShe also told us that our flight insurance would not cover the cost to change the dateWhen we told her that we just wanted the original date we selected when we made the reservation, she told us that we obviously were not frequent flyers and then stated that we were irresponsibleShe then disconnected the callThis company is a scamWe saved for months to be able to visit our family and this is the customer service we receivePlease beware
I received an e-mail on the 4th of July from Justfly.comIt reads: Dear Customer, An Airline has made a change(s) to your itinerary for Reservation ***)You must contact us as soon as possible at 1-*** to discuss the change and confirm your new flight optionsFailure to contact us could result in complications with your trip)In addition, it is your responsibility to verify your itinerary directly with the Airline hours prior to your scheduled departure(s) to ensure that your flight information or itinerary hasn't changedPlease call us at *** as we will be happy to work with you to rectify the situation, and thank you again for your choosing Justfly*** Sincerely, The justfly*** Team I checked the phone number with their online site and it is indeed the correct numberI have been on hold with them now for hours and minutesI don't think they plan to ever answerI am starting to grow concerned that when I go to board my flight on Thursday,
I purchased a flight from JustFly from Wedto Satbut it was booked and ticketed for the incorrect daysThe tickets came through as Fri to SatWhen I called Justfly to advise of their error and correct the flight, I was changed an additional $$was a change fee from the airline, $was a change fee from JustFly and the balance was a fare differenceIt should not have caused me anything for a error that was not my own, but I expected they would at least waive the JustFly fee of $and they refused
I purchased an airline ticket and insurance with justfly.comThe next day I called to get a refund as I no longer needed the fight for that date and destinationThe call center rep said it would cost $to cancel my flightThey also informed me if I did cancel it would only be a credit voucher and not a real refundAlso, the only way to use the voucher is if I fly with the same airline to the same destination within daysOn top of that, they told me the insurance I purchased was through a 3rd party company that "might" cover my $cancellation fee
I paid $for the flight and the fee to cancel was an extra $if I proceededThis company is a complete ripoff and they are scamming people left and rightThey don't care about loyal customersThey are out to make a quick buckIf you need to make ANY changes with your flight, good luckTheir mentality is "it's not our problem"
A word to the wise, only book flights with the actual airlines themselvesI can't believe this company gets away with this type of scam
On November 29th I purchased tickets for my girlfriend to fly home from Charleston NC to Puerto Vallarta MX with cancellation insuranceHowever I didn't know that you had to cancel within hours and I cancelled after hoursI was told I would get a credit for a future flight in the amount of $I tried to collect the credit today in my own name to a different destination and was told I had to fly to the same location using the same nameShe lives in Mexico and is no longer my girlfriend, I payed for the ticket and now they have taken my money and won't return it or let me use the credit for something I already paid for? Please get me my money back or the credit to use anywhere I want to fly to