I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel
I made a purchase of an airline ticket through the website JUSTFLY*** and the advertised price of the ticket was $dollarsWhen they processed my credit card the total was $dollarsJUSTFLY*** added additional fees without disclosing they were charging my credit card for additional feesI contacted them through the number and they told me I had to contact the airlines directly and when I contacted the airlines they told me I had to contact JUSTFLY*** to get the charges reversed on my credit cardOnce again I contacted JUSTFLY*** and they refused to reverse the overcharged fees to my credit cardI recently found out JUSTFLY*** make this a common practice of overcharging clientsI would like JUSTFLY*** to reverse the overcharged fees back to my credit card
We booked a flight to Paris, August 21, and paid for itOur dog had to have his eye removed, as he was blind in itWe purchase d CSA insurance which was a jokeWe filed a claim with CSA and provided all the documents about our dogs eye surgery removal and they denied the claim since our dog was not a service dogSo I called just fly six times, Elicia was the most helpful but when I called back today to try to book the flight that we could work out I was told it was going to be $per person to change the datesThe lack of customer service and the same response that you would get whether you talk to a rep or a manager was was a very scripted and that they could not change the rules Or their guidelines, they were so unrelentless to try to help with your situation and make things workI would never recommend Justfly or the insurance that we spent an additional $on thru CSA...they both are horrible and will try to suck more money out of you...don’t EVER book here, they
My husband purchased plane tickets for our family for a trip this August through Justfly.comHe mistakenly put my last name as my married nameThis was incorrect as I have not legally changed my name yetI called the company JustFly.com and was thrown in circles for over weeksThey refuse to correct my ticket despite the lengthily advance notice and all the proof they asked forI spoke to the airlines in which I would be flying out of and they confirmed they have no authority to change the ticket and the responsibility is with the booking agentThey confirmed they have no access to change the ticket or control to authorize the booking agent to make the requested change because this is their systemBeing I have not yet boarded and I am giving great advance notice this could and should be done by the booking agentThe airline said this happens quite often and shouldn't be an issueI called Justfly back and explained this to themThey not only held my request back days after b
my name came out as Lawheaf, instead of Lawhead, and they insisted on charging me a $fee
On March my wife and I puchase tickets to San Jose Costa Rica,because of emergencys in the family we were not able to travel so instead we were advise from the travel egency Justfly that all we had to do was to pay themj $to hold the tickets and that we had to use them before a year was up 04/02/in december I call to have the new dates put on the new tickets and I was told that there was a deference of $per ticket that I had to pay if I wanted to use the tikets thats $ I payd less this company flatout took us for a ride when they say we will hold them for you never told us that there be more money to pay of any kind only give us $and we will save your filight,Please ask them to acleast give us some of our vacacion money back we are old and it tookus a long time to save up ,,,thank you
THE LETTER BELOW SUMMARIZES MY COMPLAINT - I SENT THIS TO JUSTFLY MANY MONTHS AGO AND TO THIS POINT, I'VE RECEIVED NO REPLY, AND THIS IS AFTER BEING HUNG UP ON BY THEM MORE THAN ONCE: Dear senior manager, I recently booked flights through your organization for myself and my two small children to travel from New York, USA to Sydney, USA (return)This booking was made on the phone in July and per the advice of your agent it involved one-way flights for each of usI received a confirmation at the time that showed only legs of the journey but, did not panic as I assumed the other confirmation would come later (given they were one way flights and therefore not 'linked' to one another)My travel departure date was December 4th so, as a precaution, I called your office to confirm that all the flight times and other particulars remained the same as when the bookings were made (which I knew as I had kept the detailed notes I'd taken on the original booking call)On this call, which took
DO NOT BOOK TRAVEL WITH JUSTFLY*** This company is a scam I recently booked travel during the holidays After receiving my e-mail confirmation, the travel was not for the dates that I booked I contacted the company and was told the tickets were not refundable and that changing the dates would cost me double the original prices Their customer service line was unhelpful with long waits on hold and no ability or willingness to try to help
In August, I purchased five airline tickets through Justfly***I did this online for a trip to visit family in Viet NamI received my booking confirmation a few days laterThe "Airline confirmation" number was *** (this is an important point for later on)My wife and I own a restaurant and remembered that there is a large festival that will happen during our tripAs a result, I decided to cut my trip short and return home about one week earlyI contacted the number provided to make changes ticketI was fully expecting to pay a fee for transferring my ticketAfter being on the phone for over an hour (most of that time on hold) I was able to change my ticketI received another booking confirmation a day or two later via emailThe new "airline confirmation" number was ***Everything appeared to be in order and I was charged $for the transfer feeOn September 28, at 5:PM, I received an email from JustFly stating that immediate action was needed on my account
They don’t even deserve the one starEvasive agents that keep you on phone for over an hour when you ask for a supervisor because they have not honored your cancelled flight credit that you paid a $Change fee forSay there are no flights when you try to use the credit but when you get on their site therenare plenty flights for the days you triedSay your credit is good for a year but used date ticket was boughtIf you buy months in advance, cancel on day of outgoing flight due to illness, pay the $150, then the year only goes to purchase date and consists of just monthsThey are devious, misleading, havenon-existent customer service, leave you strandedI could go on and onWill NEVERuse them again
Just fly will not refund me and it's due to not advertising correctly that I'm out the money and wasn't allowed on my flightIt is not stated on their website on any emails from them or on my itinerary printed ticket to be checked in hours before flightI am a 1st time flyers and did not know this so I tried checking in minutes before flight time and was deniedWhen I contacted Justfly.com she told me it's just something that I should know so therefore wouldn't get a refundThis very important information should be available and clearly stated on website emails and especially the printed itinerary
This company is a scamThey have no intention of issuing refunds or creditsThey will issue you a credit and not allow you to use itThe website wouldn't allow me to use my credit and when I call they transfer me to a hold music line that is literally indefiniteWe are talking hoursI just lost $by using this companyThey need to go our of business and stop screwing people over
On 7/11/I booked a round trip flight to Idaho online with Justy***I called to verify my flight times and was advised that my return flight was cancelled and there were no other options flying to the Redding , Calif airportI spoke to different people on August and was advised that they would not refund my moneyAfter knowing that my flight was cancelled I checked online and this company was still offering several flights, after they were aware that the flights were cancelledThis company is scamming peopleTo this day I still have not received a refund and did not fly to Idaho
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I purchased plane tickets through Just FlyDuring the purchasing process I accidentally made a typoAn "s" got added to my first nameWhen I realized this and later attempted to get the company to fix the typo so my travel documents would match my passport and other identification, they refusedI spent many, many hours on the phone with Just Fly, as well as with the airline companies the tickets had been booked onAll the airline companies involved told me unequivocally that Just Fly could make the spelling correction for and that due to booking through Just fly, only just fly could make this change (not the airlines)I spoke with multiple representatives as well as a supervisor at just flyI sent a copy of my passport to the supervisor who a day or so later told me that the change could be made and they would contact British Airways, the validating carrierI was then told British would not allow Just Fly to make the changeWhen I later called British I was told that this was
On August 11, I attempted to purchase an airline ticket, through this company for my wife to travelI accidentally put the wrong date on the purchasI called to get a date change and it’s been all hell sinceI was told by the company that I would have to purchase another ticket at full price and request a refund in order to solve this problem & that the refund could take to weeks to apear back into my bank accountI’ve spoke to them several times only to the same misleading answersI paid for convience that I have yet to receive
In January I've booked round trips business class from NY to Malaga Spain for end of May using Justfly***In March I've received an e-mail saying that my itinerary has changed and the new itinerary would make me loose the business meeting I had schedule besides making me wait a very long time in the airport for connection flightDuring the months of March, April and May I called several times and spoke with several people to fix this problemAll of the attends would say that they would resolve my problem and I would receive a call backI never received any call back or e-mailweeks before my departure I called again to still sort it out my problemOn that call the agent told me that I had another problem, my itinerary has changed again and this time I would miss my connection and would have to spend hours in the airport for the next flightAt that point I was very aggravated because I haven't receive any communication about this and I only had weeks to b
This was the second booking with JustFly in a yearI used FlightNetwork and Expediat beforeBut I started with JustFly this year, and so far I like themFirst of all, the prices and searching trackingSecondly, the communication email and airline booking details are concise and clearThirdly, their flexible recommendation saves a lot moneyAlthough I read a lot of complaints here, I have done my due diligent and make sure all the information are correct when bookingI never buy any additional cancellation insurance etcI also make sure the booking using the credit card with travle/flight/luggage insurance coverageIn short, I would recommend the flyfligh for those no-frills travellers
I booked a flight from Detroit to England in February with Justfly and everything started off fineThen I went to England in June, I was supposed to come back August 28th but then I actually needed to come back a little sooner, so I contacted Justfly and this is where the problems startedI spoke to a representative on the phone and after an excessive hold time, she quoted me a price to change the dates over, so I agreed and she told me I would receive an email confirmation within hoursWell I did not receive one so I called back and after being on hold while the agent looked into the matter, I was then cut offSo I called back and after being on hold for hour and minutes, I was told that everything had gone through and I would be charged for the changeSo I thought the matter was dealt with, however the next day I then received an email telling me that there was a problem and the change had not been madeSo I called back and after being put on hold was cut off againSo
I purchased an flight ticket on*** at 16:10pm on 05/18/2016, about and half hours later, I found a lower price on their website so I decided to call in and ask for a price difference refundHowever, after almost hours of talking to different representatives, they decided that they can't refund the price difference although they have a best price guarantee on their websiteSo I decided to cancel the flight and rebook itThen they want to charge me $fee for cancellation because they have a 4-hour window! The time I called in was within the hours window, but after one and half hour of talking to them, that window has passed! They try to slow down the process so I couldn't get the chance to ask for a refund in the first place! I tried to explain it to them but they don't care at all! Their ways of conducting business is seriously questionable!! Be ware!
This company is horrible They ripped me off I called them to change some travel arrangements and got absolutely nowhere They cost me $2, Absolutely never use this company to book travel