Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money
Purchased airline ticketsThey contacted me a month before the flight telling me the inbound flight time had changed and that the outbound flight was cancelled by DeltaTold me Delta would send me a refund for the outbound flightSo I made other reservations with a different airlineLater that day found out the outbound flight was never cancelled and I am still responsible for the tickets even though I made other reservationsAfter several phone calls I could not get them to refund the ticket price even though they admitted to giving me incorrect informationI now have to pay for outbound flights because I could not get a refund from the other airline iade the new reservations with
I booked a vacation, paid in full, to Australia in early through justfl*** departing from Atlanta and arriving in Sydney via San Francisco and Auckland On the morning of August 8, I received an email from justfl*** advising that there had been changes to my itinerary and to contact them Less than hours later, I received a second email advising that the email was sent erroneously and that the changes were not considered "imminent." They asked I call them when travel was within a month's timeframe and advised they would send a reminder email closer to my travel dates When I received the third email, I contacted them expecting an easy reroute to reasonably accommodate my travel plans I was placed on hold multiple times during a minute call, in which I was offered a full refund However, they advised my payment would not be refunded for 6-weeks and that they could not transfer my payment to an alternate airline/reservation I asked to have my reservations rerouted through the operating airline and they said they could not do so After requesting to speak with a supervisor, I was placed on a lengthy hold Once the supervisor came on the line, I was told again they could not change my flights I was placed on what I can only guess was a hold as no further communication was received from the other end but the call was still active I then called the airline directly The representative was very helpful and knowledgeable He gave me the information for all flights outbound (airports, dates, departure and arrival times as well as flight numbers) to give to the representatives at justfl*** He also advised me that justfly is capable of rerouting me on the operating airline and if they had any difficulty doing so they have a contact number for third party sales support they can call to help them change my itinerary It took a mere minutes and I was never once placed on hold I called justfly back and advised the representative of what I had found out from the airlines I was placed on a lengthy hold Once back on the line, I advised the person again that I had all the information directly from the airline required for them to reroute my flights and if they had any questions they could call the sales support line I was again placed on hold Again, lengthy The representative stated, when she finally returned, that she was unable to reach the airline but that they are unable to reroute my flights...even though they offered earlier to reroute my flights! I advised that I had no difficulty at all contacting the airlines and requested to speak with a supervisor After another somewhat less lengthy hold, I was told a supervisor would have to call me back My contact number was confirmed and I was advised someone would call me back within 4-So after minutes on the line with justfly, no resolution has been met
On december 25th we bought a flight ticket from Toronto to new york, but when we got the email it was from new york to toronto, we checked the email before the flight date and called the agency regarding the mistake and they told us they cannot do anything about it but to cancel the ticketWe had to pay $fee to cancel it and that way we were going to get a flight credit of the amount we previously paid for our flightA total value of I canceled the ticket from their website where it did not say anything about not being able to change the destination or city of originit says that the flight credit can be use to buy any new flights and after I canceled the ticket and got the creditthey told me I cannot use that credit to buy a new flight from Toronto to new york but that I have to buy one from the original destination also there was no agreement nor written words in the website regarding any extra fee to use my own flight creditWhen I was checking a regular flight it
I am going online to book a flight with the companyThey are advertising a price showing on lineWhen you book it or call them they change the price to I fell like this is advertising
I purchased travel insurance for an upcoming trip in JulyI discovered a couple a weeks later that the credit card I purchased the trip on had travelers insuranceI called Justfly to get a refundThey told me I would need to cancel direct with the *** since it had been daysI called the *** to cancel and it forwarded my call directly back to JustflyI spoke to their customer service person saying I would like to cancel the policy and *** directed me back to youMy trip is not for another month and I do not need the serviceShe said she couldn't help me and to call ***NOT HELPFULThe confirmation I initially received from Justfly had an asterisk next to the *** insurance saying that "insurance pending, verify your email for confirmation." I never confirmed via emailI want a refund on the insuranceThe fact they won't refund is ridiculous
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
I have spent about hours on the phone with justflys customer service people in about a week Right before my vacation and during First problem I had was to upgrade my tickets to business class , they kept me on hold for hours and was still not able to do a simple task I ended up purchasing new tickets through South African airlines 2nd problem was trying to move my husbands ticket to a later date I called days before the trip to change ticket and they confirmed change over phone but never sent me an email While I was in South Africa after the flight dates of these tickets I received and email that there is something wrong with my booking and to call When I called they rolled me that the flight change for my husband will cost me and exstending because of the flights that are more expensive at the time I wanted to move my ticket to so I agreed A day later a receive the same email I had before and called again This time they rolled me that they can't change my flight dates and th
My price increased after booking our flights through Justfl***They claimed I had made upgrades for seat selection, yet we didn't have seatsWhen I went to select a seat it was charging me an additional $per flight, per person so I would have to pay a total of $for seats when supposedly thats why my price went up because I had upgraded, yet I know I did not because I never do and I thoroughly double check before confirming and purchasingJustfl*** claimed the right to have their prices increased at any time, any day, any minute or any secondThis wasn't the case because I had different browsers on two different devices running their website and the price for the exact one I purchased never decreased or increasedI know this because I kept refreshing the browsers even while I was on the phone for an hour with themThe only time it increased was after I pressed to confirm and book the flightsThis is a scamI have never been so disappointed by a company beforeEverything they claimed I disputed with facts and they still refused to admit they were in the wrong and chose not to fix itI wasn't looking to get one over them or to get free ticketsI only wanted to be charged the price I selected and purchased not the one they increased on their own
It was a nightmareI cancelled AA flights for my wife and I due to weather issuesI was told to pay a cancellation fee and be credited the air fare (about $1130)I was also told that I can use the $credit through Justfly***, not AAA few days later, I booked different flights on Feb25th for my wife and I through Justfly.*** and the air fare are $for two ticketsWhen I called Justfly.*** for my $credit, I was told that I CANNOT book the flights by myself, but ONLY Justfly*** agents can book the flights for usSo I called Justfly three timesThey first cancelled my $ticketsThe first agent told me that there is no flights available on Feb25th, and then the phone got disconnectedThe second agent also took a long time and my phone run out of batteryThe third agent was able to book the same flights for me after almost minutes on the phone (she kept asking me to wait for or more minutes), but the two tickets price is $2692, each $I checked *** and even AA website, the price is around $for two ticketsBasically, Justfly*** is cheating and ripping off customersNot only I will lose my $credit to Justfly*** I need pay another $plus all the cancellation feesWhat a shame!
Tried to book airline ticket for me and family through this website as it boasted about cheap flightsGot a price, looked very competitive, filled in all my information including credit card, said processing my booking and that's itNo confirmation, instead, said the prices have changed by odd dollars per ticket!!?? Refreshed my page, looked up my requirement all over again, website still shows the old price!! Really?? Repeated this whole process times for the same resultCalled up their customer service, talked to someone, for the same resultLooks like they have no idea about what they are doingThey treated me like I have never booked a flight online before!! Asked them why the website did that and the answer was website does not update that often!!What does that mean? And the guy was keen on getting all my information first even before even giving me a price!! Very very sketchy!! Looks like their game plan is to get people to them by advertising cheap prices and when you try to book, obviously, you can't so you will be forced to talk to their customer service who would try and sell you the same product for a higher price!! That's how it occurred to meSo people, careful dealing with these guys!!
Justfly.com misrepresents information to the consumerFirst they misrepresented their ticket prices, which are less until you enter payment information and then the ticket price increasesSecondly, they misrepresent their itinerary informationThe total travel time listed on an online itinerary is presented as the total travel time but after booking (and payment is received and no refunds are allowed) the total travel time changes (and is much longer) than the final itinerary than they presented online at the time of bookingWhen I called customer service, they informed me that the time they presented on their website is total AIR time and didn’t include the hour layover my final itinerary listedSo instead of an minute travel time as listed on the itinerary I booked, the final itinerary I received has an hour and minute travel time
We booked a flight for people from Denver to LondonMy daughter got married to one of the other passengers and we needed to update her last name to hisI have now been on the phone with them for days and still it has not been updated but they have already charged my credit cardI have sent them the updated marriage license and passport showing the name changeI have been on the phone with them for over hours minimum for each callThis shouldn't be that difficult to update a last name when someone gets marriedI was told from justfly*** that they have a 3rd party that they go through to buy ticketsThis is ridiculousEverytime I call I get a different personI have to explain my situationVery frustratingThey keep telling me to call back in hoursWe are now leaving in daysI have called the airlines and they have told me justfly just has to update the last nameThe airlines stated they have nothing to do with itI am getting the run around with JustflyEvery
Was scheduled for a flight to land in *** *** at 1pmWas changed without warning/permission/ compensation to flight arriving at 7pm-this would be too late for our wedding eventI reserved months prior and was only notified in the weeks leading up to departure-too late for refundThe airline (*** ***) stated that there was a flight that would allow us to arrive in *** at 250pm but that the agent (justfly) would have to call them to arrange thisI called just fly immediately and was told that they were calling the airline to arrange the new flightI was placed on hold for min then told the flight no longer had availability- even as I was able to walk through a reservation on the *** website for the very same flightI was transferred to someone at the airline who then said that they were not able to help me reserve anything-that I would have to do it through the agentI called the agent and this time waited on the phone for over full hoursI was told I would be
After several hours on the phone with JustFl*** across a few weeks, it truly felt as though the company was attempting to derail my flight itinerary repeatedly, with the only recourse of paying new and variable feesI booked a round trip flight via JustFl*** from the US to New Zealand with connections in ChinaMy first interaction with them after the transaction was when I received a phone message explaining my itinerary had changed and I must call them back (they would not disclose on the message or via email what had changed)After about half an hour on their phone lines a support representative explained the flight times and changed and I needed to approve that— not sure how my input mattered to the airline's flight, but when I "approved" it over the phone, they sent me a new reservation with the name on my flight changed incorrectlyCalling them again to fix this took hours and they refused to do so without a $feeThe name was not changedAnother hours on the phone and support said I would need to pay a $fee to cancel my flight and buy a new flight through themWhen I refused this, remarking how absurd it was and how they were not providing the services I'd already payed a fee for, the representative said [sic] "you'll need to provide proof"Proof of a verbal contract over the phone? Not sure how you provide thatI called the airline the original booking was through and they corrected things within minutesThis above all else suggested to me that JustFly was never acting in good faith, rather attempting to waylay my reservation to get me to sweat and pay up fees
On 10/28/I purchased plane tickets for American Airlines for $369.60, receipt ***The third party company seemed great for getting me these cheaper tickets to Miami Florida for my cruise, but when my boss approved/denied my vacation time two weeks before vacation and I tried to make last minute changes to my reservation, we ran into issuesI already knew it'd cost extra to change the flight reservations from the 17th to the 18th, and was quoted around $extra to change my flight reservationsI sucked it up and gave them my credit card information, to which they started processing itI could see it pending on my statement, and then on the 6th of January I received an, "IMMEDIATE ACTION REQUIRED," emailCome to find out the original price they quoted and originally charged me for was no longer availableI was devastated when they told me to do the exact flight arrangements for the 18th of January would cost me $above the original quoted priceSo with $to c
We booked a flight for June 12thReceived confirmationWhen I went to check in for the flight, I was notified that they changed my flight to a DAY BEFORE, June 11thI received no notification that this was going to happenThe only notification I received was to choose my seats on June 11th, the day before my scheduled flight again confirming that I had a fight scheduled for June 12th.I had clearly missed the flightI called the company, *** to help me find a new flight or reimbursement and they refused on both accountsThey also refused to give me any information on who the supervisor wasThey said that there was nothing they could doI was out not only money for the flight, but also was going to miss appointments I had madeAs a surgeon, this is a huge issue and puts peoples health at risk
My first and last experience working with Justfly.*** was unsatisfactory in several ways Booking flights for a round trip on two separate airlines was easy enough, but shortly after I'd made my reservations, I received email notifications that my reservations had been cancelled due to a problem with my credit card I tried for a long time to reach an agent at the number provided, and finally spoke with a representative who wasn't able to explain the credit card problem I then made the trip reservations using another online service, and had no problems When I received my credit card statement later that month, I was surprised to see the Justfly.*** charges and the original flights - which I'd been told had been cancelled - listed among the charges I proceeded to dispute the charges through Justfly.*** and also with the airlines, one of which offered a credit for the same cost as the disputed charge Justfly.*** claims that a second set of identical reservations had been made immediately after the first ones were cancelled, but I didn't make a second set of reservations, because I'd been told that Justfly.*** had had a problem with my credit card
WORST EXPERIENCE AND SERVICE EVER! WAS SOLD A MORE EXPENSIVE TICKET TO GUARANTEE NO BAG FEES, HAD TO PAY THE FEES! AFTERVMONTHS, HOURS ON THE PHONE AND A DOZEN WORTHLESS EMPLOYEES, STILL NO REFUND! EVERYTHING ABOUT THEM IS A LIVING NIGHTMARE, DON'T WASTE YOUR TIME OR MONEY!!!!!!!!!!!!!!
On January 13th, I bought a flight ticket via Justfly*** website destination Douala -AfricaThey got me a ticket for the 16th of January with two stopsSAT-IAH-ISTANBUL-Douala Unfortunately, the weather condition in SAT airport caused the airport to shut down and therefore, many flights cancelledI got immediately on the phone and let Justfly customer service of the situationI wanted them to make arrangement for the next available date to fly out from SAT AirportJustfly team didn't even know about the weather situation in TX and assured me that my flight is still on scheduleAfter hours of conversation I finally made them understand that the weather is bad and they need to reschule meThey assured me that all I have to do is to show up at the airport the next available fflight itinerary and I will be able to flyI asked them for a confirmation number and they told they will mail it to me ASAP; I never got itThey told me that I have days cancellation free of charge on my
Worst booking agency ever usedI feel I was scammed into paying a cancellation fee to later be charged other fees on top of itI would never use this site again, it’s a disaster with its customer service and they will tell you anything for you to keep spending more money