My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there
My name is Jerusalem***, booking Number:***My sister Nigist*** and I were flying together on 1/5/from Seattle to Washington, DC with a final destination of Addis ababa, Ethiopia booked on Justly.comUnfortunately, United would not let me board to my final destination (Addis Ababa, Ethiopia)due to name error on the ticketI hold an Ethiopian passport which has my full Ethiopian name including a surname.(grandfather’s name) However, my legal name is Jerusalem *** as WA state ID, social security as well as my residence card issued by US Immigration.United airlines agent demanded I call the booking agent ( justly) to get surname addedI immediately called justly, their automated service clearly said to log in to their website to change the name if the airline requestsHowever when I logged in to their website, it said that it is not in service and to call customer serviceAfter waiting on hold for more than an hour nervously and extremely worried they were
hour free cancelation was a lie When I contested with my credit card company they supplied several documents Total rip off company
I went on line to find a flight from Louisville to Miami FlPut in the dates I wanted to depart and returnThought for sure I checked the dates found a flight I wanted it said cancellation full refundPurchased the tickets saw the dates were different than I put inTried to change the return date with no luckcalled the service centerThey said they could not change the dateI would have to cancel the flight and re book it with the correct dateThe cancellation fee was None refundableThis all happened with in tomin of transactionTo me the stole my moneyI booked the flight directly with airlineI will never use this sight againPlease let other people know
I cancelled an order within hours of placing it, was told it was refunded, then was called back two hours later telling me I owed more money and they would not refund me
I booked a flight through Justfly***The company cancelled the original flight charged me dollar cancellation fee, and tried to charge me my original fee, plus approximately 1,dollars more to rebook the same flightI attempted to dispute the cancellation and the price increaseI was hung up on, told a supervisor would call me, told the call data would be reviewed and that a supervisor would contact meThe people I spoke with would not give me the name of a supervisor or managerI have not been contacted by the company, but I keep calling to inquireThe company has never responded back to me
I originally booked a roundtrip flight for two people for March 7th to March 13thThey changed my dates to Feb7-and purchased my tickets as one waysOnce I found this mistake a few days later I had to cancelThey then proceeded to charge me with what they claim was not their policy, but the airlines (a fact I later found to be untrue) for canceling (a $fee)I would like a full refund of my original ticket price which was $along with the $feeThis is unacceptableBecause of their mistakes I am now having to pay $in date change fees as well as the $they charged and am restricted with their "flight credit" of $
Purchased airline tickets online for a business trip, a name on one of the tickets contains a misspelling - simply an extra "m" in the name "Flemming." We have been trying to have the spelling corrected to match the individual's passport (and proper name) for weeks with horrible and varying information from JustFly*** customer service
I ordered my ticket in JustFly*** last June to fly back homeThey charged me money but apparently they took the money back again so I assumed they canceled my flightI ordered another ticket on the official site of an airline but they charged me againI asked them to canceled my flight and I called themIt took me an hour and a half everytime I called them and they keep telling me I need to pay more money to them to cancel my flight, which I think it's ridiculous because usually company will just take a part of money as fee in the amount what you've paid and you don't need to pay moreIt was an awful experience and since I'm a minor I have to find an adult to solve the problem with me too which is more stressfulAnd when my adult asked them where is your business they said Canada, then how the heck they called me from California? There was a person who was trying to "help" me with this issue and when you scheduled time with them they always called you when you are busy especially at midnight? I don't think there is a big time difference in CA when is midnight and it's o'clock in the morning which is doesn't make senseThis happened in the final week and I was crying a bunch of time because I was so stressful and my money just got taken awayI just got my money back from them in August and I didn't pay them extra they took part of my moneyIf they can do this why can't they do this earlier so I don't need to worry about in summer?? Thank you so much JustFly, you made me realized how bad and awful can this world be, especially like this kind of businessWhy do you have to bring a bad experience to the people who just want to have a wonderful trip? Thank you so much for not sending me any email after you gave my money back because I don't even want to bother seconds to block you:)
I made a purchase with this company in March for airline ticketsI called today to cancel the tickets because plans have changedI was left on hold for upwards of minutes only to be informed that I wasn't going to have any money refundedIn addition, I was not allowed to speak to a supervisorI told the guy to cancel my tickets and hung upI have now noticed that there is an unauthorized charge on my card related to the tickets from todayI emailed the customer service only to be directed to call them againOnce again, I called them and am not allowed to speak to a supervisorThey left me on hold again for upwards of minutes with no explanation and refused to let me speak to someone that could help me
I would never-never buy my airline tickets justfl*** againThey may have cheap prices, but their customer service is horrible and not providing solution for the customer concernI have a credit balance from my previous cancellation flight last year and trying to re-book the flight destination by using my credit balanceI tried it for months to get my flight book without any luck, unless I would accept a very expensive price (double the price or $2400)I was very disappointed with the service and I couldn't even understand what the customer service was saying over the phoneShe kept messing up and than apologizingShe didn't have any idea on how to help me or what I was even askingI ended up loosing my credit balance of $1,213.63, because they said it will expired soonThey wouldn't help me at allI couldn't re-book my flight (even though I was willing to pay the booking fee of $300+)They gave me no optionsSeriously, think twice before you book with Justfly.com, I am pretty sure that I will never use Justfl*** againThis company does not value their customers, they provide zero support and zero optionsIt is just an unprofessional company and only focus on how to take advantage of their customers
I would never recommend this agent to anyoneMy wife was flying to India with my years old from LA to AMD via Abu Dhabi - delhiHer flight del to amd got cancelled and jet airways added hours in lay overWe contacted jet and etihad..both were ready to give direct flight from Abu dabhi to amdBut my agent supposed to call and make that changeI contacted justfly and they kept telling me to wait few more hours for confirmation that they requested from etihadMy wife had flight in hours and they told me to wait more hours where I lost itI talked to supervisor and he said he will personally look into itAs expected I never received a callI called again after hours and they said justfly do not offer iternary changes.really? I called them almost times and repeated same thing over n over againJust mental harassmentI won't do any business in future with themMy confirmation number is *** in case they want to contact me
I booked a cross-country round-trip flight with Justfly***I went to check in to the flight online and the flight itinerary was completely different than what I had booked and paid forI called Justfly (it was the night before my trip) to ask why my itinerary had been changed from a direct flight to one with a layoverI asked the person on the phone if I would be compensated in some way since that was not what I had booked and would have to change my plansThe agent then cancelled my entire reservationThe night before I was to leaveI remained on the phone with her for over minutes (a lot of that time on hold) trying to get her to understand that I had not wanted my reservation cancelledShe was very argumentative and would not allow me to speak to anyone elseIt was very frustrating and stressfulI then had to scramble to book another reservation with another company and pay handsomely because she either misunderstood or intentionally cancelled my flightsI was told she
Booked a flight with justfly*** The flight was moved to an earlier time and we were not notified; therefore, we missed our flightBecause we missed our flight we also missed our ride from our final destination to our homeWe rebooked our flight on our own, then we called just fly so that they could get us a car rental so we could get homeThey wouldn’t do it because it was “too minor of a problem” (even though on their site they offer this service.)
I made a purchase for a flight through justfly for the dates from March 20th-28thA few weeks prior I ended up having to cancel the flightAfter being on hold for more than an hour they told me I would have to pay $and wait 4-weeks to receive a refund of $After paying and asking for an emailed confirmation, they charged me and never emailed me a confirmationI waited weeks before I called back and they completely denied ever being able to give me a refundThey hung up on me after waiting hoursA few weeks later I called to ask for credit and they said they'd call me back but never didI've currently been on hold for two hours and they keep placing me on hold and simply felling me to wait but keep remaining vagueI am scared I've been scammed and have had over $taken from me by this company with no solution
We purchased airline tickets from Just Fly In November to be used on July I used my Bank of America master cardI paid the bill in full in December In February Just Fly notified us that the flight time, the flight day had been changed, Just Fly change our seats from business class seating to coach settingWe responded at once that was unacceptable and we wanted the tickets that we had paid for or our money backJust fly made no response to e-mails and phone callsWe went to another ticket seller and bought our original tickets at a higher priceJust Fly has refused to return our payment and apparently resold our tickets because there were no empty seats on the flight
I booked a flight with justfly***I was slightly suspicious as the flight/rates were not published on the airlines website (Air Moroc)However, I contacted the agency and was assured the flight was properly bookedAbout a month ago I received an email from Air Moroc saying that changes had been made to the reservationWhen I contacted the airline directly, they said I would be able to receive a full refund, as I didn't get what I paid forI am currently on hold for the 5th time with this airlineEach time, they promise to have a manager call me back, and claim to be unable to connect me with a manager directlyI have been on hold for upwards of hours combinedI suspect this is a scam of some kind, since I have never connected with anyone able to assist meThe representatives claim they are waiting to get in touch with the airline, but they have been saying that for days, and it took me less than minutes to connect with the airline myself
I went on line and booked a flight to leave on June and to come back on June 29th, I tipple checked it, as I always do before bookingI printed it all out and gave the copy to my maintenance tech since he was the one that I booked it forA few hours later his wife brought to my attention that the booking was for June through July I thought that she was joking since I knew that was not what I booked it for, I pulled out the copy of the booking and sure enough it said June through July 27thI called Justfly to change the dates and they told me that the only way to correct it was to cancel it and re-book it and by the way I would have to pay a cancellation fee of I explained that I know what dates I booked and I did not book this date, they told me that the only way to fix it was to cancel and to pay the fee
I tried purchasing airfare from this websiteMy card declined the purchase so I attempted to purchase again on another credit card (my mother purchased on her credit card for me)Now I have been charged on multiple credit cards for varying fees, all of which are more than the price I originally agreed to purchaseThe company is claiming only my card has been charged for not including insurance, which I had purchased and was included in the original total I agreed to pay (my account shows a reversal for that included insurance, but no current charge) and my mother has been charged $and the company is claiming they did not charge her at allWe continue working with them to get this sorted outTo cancel they are trying to charge a cancellation fee
I booked a flight from LA to Rome on Justfly in SeptemberThen last week I called to see if I could upgrade to Premium FlexThey said "yes" and charged me an additional $They sent me a confirmation of the additional charge and confirmation of the upgradeToday, when I checked in on line with the airline Justfly had not made the change with the airline and I was still book to fly economyWhen I called Justfly they said that there was nothing that they could do and that they would not refund me my money
I recently purchased a ticket from Justfly*** , I didn't receive the booking confirmation email as promised for my flight , I called times to ask for it and they said it was nothing they could do , so I had to cancel my flight that was a few hours later , To cancel they said it would be $dollars but I talked them down to $and in result a full refundI called days later to ask for a confirmation saying that my bank account has been notified for a request for a refund and I also never received that email I talked to approximately different people every time I called and I asked to talk to the supervisor and *** was never there