On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on
On Wednesday morning, December I booked two airplane tickets from Des Moines To Atlanta Georgia for a Christmas gift on ***Because I have a daily limit on my debit card, the purchase was declinedSo my bank raised the daily limit but due to the preauthorization hold from the 1st set of tickets, the 2nd purchase declined as wellMy bank advised to let the preauthorizations drop off ($2276.80) within hoursSo I didThey didn't drop offI contacted the customer service number *** and they assured me that the preauthorizations would drop off within hours of my callI waited hours so hours total and they still remain on hold on my bank account for $I have been on hold for minutes with customer service who cannot help me get the preauthorization cancel codes that bank said they should have to release the funds!
TOTAL RIP OFF PLACE I booked a flight with them, later found out they were $more then direct booking with *** airlinesI tried to make a change $cancellation fee and only credit on there siteNEVER EVER AGAIN, STAY AWAY!
After receiving a confirmation email I noticed that one of my child's names was misspelledThere only resolution was to cancel at $and rebookWe called the airlines and were told they couldn't change it only justfly*** can change itCalled justfly*** back and they said they couldn'tTotal scam artists
On January 16, I purchased (on-line) a flight from Kansas City to Chicago IL for myself and my motherI accidentally transposed the flight from and the flight to cities, rendering the tickets not usableWhen I realized my mistake, I pushed the cancel flight button on the website but received a prompt that stated the transaction is being processed and I could not cancelWhy have a cancel button if you can't cancelI immediately (within minutes) called the company to tell them I made a mistake and was told I would have to pay $cancellation fee in order to cancel the flightI told employee SHANO*** that this was not acceptable to meI then called and talked to employee*** and was told they would reduce the fee to $I told her this was not acceptable eitherShe put me on hold for the supervisor-employee***
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I paid for a flight through justly.comI paid plus $for cancellation insuranceI ended up needing to cancel the flightI called to do soThen I was told in order to cancel it would cost another $So I paid, thinking I would get my money back but instead what I received was a credit which was only for $They told me when I was ready to use the credit I had to call and give them my original booking number So when I call to use it I had already found a flight on their website available for my departure day and time that was for $At this point I was informed that I could only use it on a flight that they pick which was $more expensive than anything They had available online and the flight took seven hours to get from point a to point B which normally only takes an hour and minutes nonstop So I asked for a supervisor and I was told that they're busy and it will take a while so I waited and then had to call back because at this point I was on the pho
I booked Premium Economy round trip tickets to ItalyWe received only of the Premium Economy seatingJustfly billed us for premium economy flights but the last flight from JFK to SFO was economy and a much cheaper seatingI have contacted Justfly times for up to hour+ each conversationIt was verified that we paid for premium economy by every customer service repThe representative on the second call verified that we did not receive the Premium Economy with the last flightThis representative sent me to his supervisor who said we received what we paid forI have a copy of the verification from Justfly that shows what we purchasedI would have cancelled the reservation in the time allowed if I had been given the correct information, but I only received the confirmation stating Premium Economy for the full flightThey have repeatedly reversed their tone and answers but always deny any wrong doingThe airline Delta said the travel agency Justfly did not book us on th
Horrifying Experience!
Horrifying Experience!
I booked a flight in November I needed to cancel the flightI did so in December 14, withing minutes they charged me $cancellation fees However I did not receive my refund even after days of waitingInstead I receive an email asking me to use my refund as a creditThis is when my plight startedI tried to use my credit online but their website freeze and does not seems to recognize their linkThen called their customer supported telephone: ***As soon as I mention my desire to purchase a new ticket using my credit they will transfer me to what they call a customer serviceThis transfer makes me waiting for around minutes with loud music without any answerI repeated my calls for times, and they again place me on the endless musicIt is horrifying!!!!!!!!!!!!!!! I wasted lots of my time waiting for someone to answer my call without any successIt appears I would need to escalate the issue with consumers protect agent and take to social media in order for these type of practice to stop!!! This is NOT rightAfter so much time waiting finally someone answered my call, however they refused to refund my credit even after charging me for a refund feesMy next step will be:
I will NEVER use this website for any future travel bookingI will bring this issue to my state (***) *** *** *** *** * *** *** ***)I will bring it to all levels of justice to make sure this never happen to othersSo JustFly if you are reading expect this to make it to all levels of justice
I had bought a ticket from chest fly to fly from San Jose California to Los Angeles I had to cancel that flight so they gave me $credit so I want to rebook the flight from Baltimore to San Jose California and they're giving me all kind of problems trying to get this done and I'm just having a the worst day of my life with him so I just need some kind of help everytime I get somebody on the line they transfer me to a another phone and the phone rings about times and then turns off and then you on the phone I've been on the phone with them for about hours and it's just unbelievable just unbelievable and the last time I talked with *** she said well I have to check back with my supervisor who I wanted to speak to call us back and four hours which means I got to be on the phone again call and trying to reach them please help
I booked a flight using the search ***Immediately I got an email back stating
that I could not purchase the flightThese were the following reasons for the cancellation
·" We were unable to issue your ticket(s) due to an airline restriction
· We were unable to issue your ticket(s) due to a technical issue
· We were unable to authenticate the credit card
· We were unable to authenticate the card holder
· The transaction was declined by the credit card company
· The billing address is not within Canada or the USA
· Past Account History"
I spent hours on hold calling the company to find out exactly why I got cancelledAfter the hours of wait time, I found out the flight was full!
days later I found a $charge on my credit card from ***I then spent hours holding on the phone to ask that the charge be removedThere response was that it will take billing cycles to remove the charge for a ticket I never purchasedI WOULD NEVER recommend this site to anyone!! Horrible customer service, questionable business practices, selling tickets to flights that are already full are just a few complaints I have about ***
I purchased an E ticket on justfly.comI wasn't able to purchase a ticket directly with the airlinesIt's an emergency travel to visit my sickly mother in Eritrea AfricaI had to extend my return date and just fly.com couldn't accommodate or refund the moneyThey referred me back to the airline or purchase a new ticket using their web siteI was willing to pay any fare difference and ticket changing feesThey will not change itA $hundred dollar ticket and I was forced to purchase another ticket
I purchased airline tickets from JustFly today for myself and my sonI am a very detailed-oriented person and always check my details two to three times before purchasingI know I entered my name and my son's names correctly on the booking, I checked and double checkedI was shocked when I received JustFly's email confirmation showing MY name is on both tickets, with the wrong middle name (I did not even input a middle name)I was sure there was an issue with their data and called them to resolveThey said I must have entered the information incorrectly and they would need $per ticket to change the namesI could not believe it - so I checked online and see there are hundreds of complaints about JustFly doing this (and similar scams) to collect cancellation feesThey need to be shut down, this is pure fraud
I purchased an airline ticket from Justrfly***Later I had some family issues that arose that caused me to have to change my travel plansAfter contacting Justfly*** over the phone, I was informed that I could not change my ticket, but I could cancel my ticket and pay $to acquire $of airline creditI opted to do soAfter doing so, when I tried to use my airline credit I was told that I could only apply the credit towards the original flight locations and I could only change the datesIt was not to be used as credit towards other flights or locationsI could not use the credit how I saw fitI was not informed of this until after paying $And finally when I decided to actually use the credit under their context, they then informed me that I had to pay $fee just to use the $of creditThis was never discussed with me before acquiring the credit eitherThis all took place as a correspondence over the phone with their customer serviceI was basically coerced int
Just flyncustomer service provided me with information ( my sons name Came up in the confirmation email as *** * *** instead of *** *** ***) so when I asked what can I do with this can I change th ne he said its not allowed and your son will not be allowed on the place with this name! He specifically said that so I asked what can be done he saod you can only cancel your reservation and book a new one I was travelling withon days so I had no other chooce but to do that When I reeboked the tockets , my infants name came up again as *** * *** instead of *** *** *** So I asked for a supervisor because this is clearly not my mistake neither the first of second timeSo the supervisor checked with egypt air whom im flying on and thry said its ok for my son to fly with this nameAnd that the infants name is linked to the *** name so he shares the characters that are given for her to enter her name and this is why it came up as an initial not a full n
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
Zero starsTerribleI booked a flight and accidentally added an extra letter to my first nameI noticed the error right away, a full month before my scheduled flight, and contacted their customer serviceI subsequently called them more times over the next three weeks! Each time I called they told me to call in to hoursEach time I spent a half hour on the phoneNow, two days before my flight the name change has still not been made and they are telling me to call to hours from now againThey will not guarantee that the name change will be made before I leave, but they will not refund my ticket without a $airline fee and a second $fee, I don't even know what forIt took me an hour of waiting to be able to get that answer from a supervisor who told me there was no one else I could talk to and those were my only two optionsIf I want to be sure that I have a ticket for two days from now, I need to book with another airline because nothing about my experience leads me to believe they will fix this problemAnd if I do that, I get to pay them $300+ for the pleasure of spending hours on the phone with them, zero customer service, and continued stressDo not book with JustFly
worst company Ever!!!! booked my flight than got an email to call them because my ticket is on holdcalled they said the prices went up and I had to pay an extra $if I wanted to keep this flight, asked them to cancel then ended up being charged 3TIMES FOR THE SAME TICKET!!!!!!
I bought a ticket from Justfly*** and when I received confirmation details about the flight I saw that the flight included an overnight stopover, which was not clearly marked before the purchaseI immediately called to cancel the flight (within minutes of purchasing the flight) and was informed that the purchase would be subject to their $cancelation fee, despite the fact that in the United States flights may be canceled up to hours after purchase without any feeThe customer service agent put me on hold for over an hour and ended up charging me $to cancel the flight I had booked with themI have since disputed the charge with my credit card company
I bought two plane tickets from SFO to YGN (Yangon in Myanmar) on 02/06/and paid for as stated below:
Tickets x
Seating Fee
CSA Travel Insurance
Total
My departure date was to be on 12/16/from SFO and 12/31/from YGN arriving back in SFO on 01/01/to coincide with my daughter school breakBut SFUSD has recently changed school calendar for next year pushing back for one week making first week of our vacation school weekI called Justfly.com on 05/17/hoping to change planned trip dates with minimal fees if there are anyAfter talking Justfly.com agent try to find available flight and told me that ticket will cost $so I told him price difference is only about $since my previously paid price was $and agreed to change the dateAgent didn't deny or made any comments on my assumption of $increaseAfter about one hour on