On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer Cr of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company
On Jan 10, I bought a two tickets from CLT to NBOWhen I was supposed to board my return flight on Jul 26, I was denied boardingI was told that I need a visit in order to go to Frankfurt to Munich to get to my final destination which was CLT ( Charlotte NC)I was never informed that I would need a ***I called Just fly and they told me united owned my ticketSo I called United they said they cant change the ticket since it was bought on a third party site which was justflyi called Justfly back and they advised they couldn't re-book the flight using another routeI had to pay over $6,for a return ticket for me and my son
Needed to change flight dates and they could not provide a flight on the dates needed BUT I could go to their website and purchase the exact flight I neededBut he kept telling me there we no flights available that fit my needsI fully understand about there being a fee for changes but they offered no flights that I could use to connect up with ground transportation
I purchase a flight with JustFly*** * We had a family memeber that was unable to make the flight due to a car accident they were involved in The airline advise us to contact justfly to change the flight They stated they will not be able to assist with that and that the ticket is now gone We ask if we will be able to use the flight back and they stated yes the flight there was only voided outWe were able to purchase a ticket through another airline to get the family memeber to destination for the funeralThey stated we will be able to use the flight back and the plus dollars used for the flight were a waste we purchase a ticket that can’t be used In the contract agreement none of the information was mention or provided
Justfly.com booked us on an airline that has gone out of businessWe have tried to resolve the issue directly but they have not been helpful
I booked a flight with Justfly to Mexico where my son residesHe is ill and wanted me to comeThen he decided to come back to the states for treatment, so there is no need for me to go there when he will be hereThe Justfly site suggested I purchase insurance, which I didThe insurance refused to cover the cancelation, but refunded the insurance amountJustfly refuses to credit or refund any part of the ticket.The airline the sameI was put on hold repeatedly for hoursThey could never get me a supervisorAnd no number or address to talk to someone higher up the corporate ladderIn researching them, I see there are many warnings out on their business practicesIt would be very helpful to get credit, at the very leastWe need the money to help my son
I proceeded to process my purchase with a total and agreed to pay the total, when I received the confirmation it was over $more than what I agreed to payI selected the flights that offered the free cancelation with bold letters, only to find out that in the fine print it claims that it's only if you purchase the extended cancellation option which is $24/passenger, and it clearly showed that there were no airline cancellation penaltyIt is truthfully a way the company gets to make money for while offering no service in returnIt's advertisement is misleading and billing faulty and unethicalI was on the phone with a member who acted that she was doing me a favor in returning my money at $25/passengerSo, it cost me $to cancel flights that were advertised as free cancellation, and I cancelled within the hour due to the overcharged amount
I purchased two international tickets from SFO to CANI made two calls to cancel the ticket on 3/1/17, and I spoke to two agentsBoth agents told me there would be a cancellation fee and it was also printed in the email confirmation of minimum $charge to cancel the ticketsMy tickets were $and $At the end of the call, both agents told me I would get a refund because airline allowed for cancellationI got refund of $and $392.60, which means I got charge for cancellation of $each ticketsI agreed with that because the email confirmation said minimum is $per ticketOn 3/2/17, I received cancellation emails, with no mention about any feesOn 3/2/17, I got charged by the business on my credit card of two $I called 3/8/asking for explanation because I was going to receive refund, not additional chargeThey were trying to say it was their own charge, and the $was airline chargeI told them when I called to cancel, they told me I would
I was contacted justfly telecaller saying that, I wish to prepone/cancel my ticket due to rate change in Airlines provider, Please provide the charges included init so that I can take a decisionShe explained the charges for cancellation and after hearing that from her immediately told her that " there is no use of cancellation,ticket cost is coming is coming more or less same,Keep the ticket as it is and don't cancel the ticket"- Can be also verified recorded message as a proof for thatBut she she cancelled the ticket without any my consent and debited the charges to my credit cardI am expecting them to share the same itinerary without collecting any chargessince this mistake is done by tele caller (Knowingly or un knowingly)Here are my other concerns- How can they use my credit card details over phone without my permission to debit the charges into my accountIt is a financial threat
I contacted Justfly*** to inform them of the blatant flight mix-upThe flight they booked me for was a different date, different origin city, different destination city, different airline, and different priceI was advised to speak to the company they booked the flight with, Aeroflot, and that they would have a manager calling me back in a little bitI never received the return call from Justfly*** and I did as instructed and contacted AeroflotThey said they couldn’t do anything for me because I didn’t book the flight on their company’s websiteI then looked into creating a Revdex.com investigation and saw that there were many other cases like mineCustomers purchased one flight and ended up with tickets to another flightI once again contacted Justfly*** and they said that they couldn’t do anything about the tickets because it was more than hours from when I purchased themAfter speaking on the phone and mentioning all the above information it sounded like t
This is the most fly by night outfit I've ever dealt with, no pun intendedApparently there is no supervisor, nor is there anybody on staff that speaks English as a first languageIn attempting to correct an error on their part on the spelling of a surname (their fault) they advised I should cancel the reservation and make a second oneWhich I didI was issued another booking reference numberThe next day there were two charges to my credit card bill, as well as a charge for seating assignmentA couple days later I referenced my credit card again and both charges had been removedThe seating assignment fee was still assignedI checked the website and when I entered the latest reference number it indicated that it was invalidSo I checked the first reference number and it had been cancelledBelieving that the reservation had been cancelled, I called to ask for the seat booking fee to be refunded and told them "DO NOT ADD ANY FEES TO MY CREDIT CARDI'VE BOOKED AGAIN." I think I repeated four times not to charge anything to my cardSure enough, the seating fee was refunded but they put the cost of the flight back on my credit cardApparently there is no satisfactory resolution to this issue apart from charging a cancellation feeI'm beyond angryThere is apparently no supervisor on hand with a good grasp of English with which to discuss problemsI will leave it to my credit card company to resolve but I wouldn't recommend this business to anybody
I purchased on October 11th, premium economy international flight tickets from Los Angeles to London, UK from JustFly***The tickets are listed in the itinerary and throughout the booking process as "Premium Economy." However, after reviewing the purchased booking on the British Airways website, I see the tickets as "Economy." After three separate phone calls of minutes, hour, and hour with the JustFly personnel I have determined they likely are committing intentional fraud by overselling international Economy airfare tickets by listing them as Premium Economy ticketsI requested my tickets to be corrected with British Airways as "Premium Economy" or for a full refundThe price listed was in excess of the Economy tickets listed for sale at the time but less than the listed price for Premium Economy on other sitesJustFly admitted that they sold tickets listed as "Premium Economy" but did not attempt to correct their mistake on correcting the bookingThey only would offer
I have booked the flight from Washington Dulles Airport (IAD) to New Delhi International Airport (NDS) on May, The Booking reference number is 012-045-This booking is for June, The route was from Washington, DC(IAD) to Brussels (BRU) to Frankfurt (FRA) to DELHI (DEL)At the time of booking i.eon May, itself I called the Customer C
r of Justfly*** and asked the agent that I have Indian Passport and Valid US VisaIs there any other Transit Visa required or not, if yes, then I will not book this ticketHe replied that there is no Transit visa required for me to travel as I already have the Indian Passport and Valid US VisaTo re-confirm I again call on May, and asked the same questionI got the same reply that I am good to fly, I don't need any other visa to fly from US to India on same flightWhen I reached the Dulles Airport (IAD), Airlines authorities does not allow me to board the FlightAs per them I should have the transit vis
I reserved tickets on a flight with Justly.com for $eachSix hours later, I saw another flight leaving earlier the same day for $on Justly.comI cancelled my first flight at a cost of $x =$(They said this was the fee for cancellations after hours from booking.) The woman at Justly.com stated I could not book the new flight until she cancelled the first flightWhile she was processing my cancellation, I was simultaneously booking the cheaper flightI booked my seats and was shown the $rateAs soon as I placed the credit card info, I was told the rate had jumped to $I did not book this flight The website stated the cheaper rate was no longer availableThis all took place in less than a few minutesI then requested a refund on my $cancellation feeI was denied the refundThis company is obviously ripping people off
Terrible liars, DO NOT book with themWe could not complete our trip due to family issues, we knew it was a non refundable flight and we never asked for refund, we filed a claim through our credit card benefit service as this type of trip cancellation was coveredBenefit services needed a refund denial letter from justfly to approve the refund, but justfly is just a piece a garbage and they did not cooperate, we have called 3+ times and every time they lied saying they would email the letter within hoursThey do not know anything about previous calls, so I had to spent half an hours to explain what you need, and of course that is waste of time as they would never reply youThey also charged me about $dollars to confirm the seat numbers, but we did not get the seat we reserved, which is just a rip off
I travel often for business/workOn April 3rd and 4th, travel by air was severely disrupted in major hubs secondary to weatherMy travel plans, like many others, were disrupted and I could not go to Boston for business as scheduled on April 5thThe airline and the conference center, both recognizing that weather was factor, have issued creditsI had booked my hotel through justfly*** and the hotel ( ***) refused to consider a credit because I had booked through a third party ( justfly***) They did suggest contacting justfly as they " negotiate rates and contracts directly through the third party vendor"I have emailed justfly*** at separate times, and have yet to receive a replyI can provide these correspondences if neededI received a prompt credit from other companies ( airline, conference center), because of the recognition of the extenuating circumstances, and the fact that I will use these credits on future travelMy concern is twofold: Justfly has ye
I booked a flight through JustFly, received a confirmation number, and my credit card was charged Three days later I received an email (in my spam account) that said my reservation had been cancelled I called the company and they stated the reservation was cancelled because the fare increased and they wouldn't honor the price I booked it at They stated it is in their "terms and conditions" that if the fare increases they have the right to increase the fare or release it for resale at a higher price, that it is the airline who changed the price and they don't have to honor their advertised price as it is "out of their control" I spoke with a supervisor and they didn't really care - offered me to re-book through them at a higher price and wouldn't guarantee the price wouldn't change or the same situation wouldn't happenI had to re-book (obviously not through them) and the ticket cost me $more than if I had booked it elsewhere original day If I wouldn't have checked my spam account I would have shown up to the airport the day of my flight and not had one I would highly advise against booking anything through this company!!
I booked a flight for my sister and their kids from Washington DC to Lima Peru for vacation , I used my debit card for the booking an the begining everything was ok until I received an email from justfly the next day early morning saying that they were not able to verify the form of payments so I called them as soon as possible to clearify this situation and I was told that theyvjust need a verification of the card so we did by phone with a agent and they told me that I will received my confirmation with the e-tickets of my flights in the next hours, by the afternoon I received the same notification with the same issues I called back again and I was told that ny card was decline due to insufficient funds when they withdraw the amount of my tickets from my card already TWICE so the agent requested me to send my bank statment to confirm that I was already charge for the tkts which I sent it to them right away , the agent berify and told me the same thing that everything was looking ok
After entering all my family's full names and birthdates, along with my credit card information to book a flight, when I clicked to "confirm," the price suddenly jumped $PER PASSENGER, which represented a 76% increase over the quoted price! This is completely advertising and unacceptable for any business! I now have serious concerns about my information being out there!
Paid for flights with Just FlyHave a confirmation with a Delta numberFlights were cancelled and we were never notifiedCharges were added
For no reason Now flights have doubled in price while trying to rebook Company has no remorse Blamed us for the problem Horrible service Horrible attitude
If you want to keep your money, stay awayI booked a ticket and unfortunately couldnt make the flightWhen I called the the first time they gave a fixed refund fee which was below the amount I paid for the ticketThe second time I called after verifying witht he airlines the cancellation charges, the amount went more than what I paid for the ticketLooks like a scam artist and totally unethical companyCompanies such as this should be out of businessI lodged complaint with credit card company