Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
this is a copy of my billing history
Payment History
***
they have been sitting on my return unit via *** since FEB
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

***,
The refund amounts are system generated based on usage (which looks at time-- as in the subscription period/month being started versus the amount of data used), so based on that it considered the month usedI can see that a few MB of data were used, so the remaining $has already been refunded.
As was stated previously, writing in via our support channel would have served the same function and been easier.
You'e all setTake care

Hi **,Thanks for following up and sending over that tracking informationI can see that we received your return, and based on the date of receipt relative to where we are currently with returns processing, I'll be sure that your refund is processed immediatelyYou can expect to receive an email with your refund details by the end of todaySince it was processed by credit card, it should take anywhere from 3-business days to reflect on your card (sometimes a little faster), depending on which bank you have.Our apologies again for the lengthy wait, and thanks for your continued patience. Best regards,***

Hi ***,
It appears that your refund for the device and data have all been processed and successful.
" background-">Please let me know if you need any additional help.
Best,
Erin A***
Karma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for meHowever, I am disappointed that I had to go to these lengths to get a just responseUntil I filed this complaint I did not even receive responses to my letters to themI hope that Karma will consider extending this offer to all customers as an act of good faith, and to protect its reputation as a business with integrity.
Sincerely,
*** ***

Hi ***, We've had a delay, but should resume shipping this weekYour order will most likely ship out today, if not tomorrow first thing. I know the wait time is frustrating, but I assure you that we are working hard to get your device to you as soon as possible.If you'd like to address
this further with me directly, please feel free to email support attn: ***. Best,*** ***

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. While we can no longer offer the original product, we are happy to help you get your Karma Go returned
for a full refund including the data you purchased as well. You can use our Return Center for this: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I go to the submitted website, All I can do is type in my email address to search for an item to return This brings nothing up and it says I have no orders able to be returned
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to process.
"line-height: 1em;">We'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on 3/**), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few weeksThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at *** (ATTN: Alex)
Best,
*** ***

I signed up in December for an unlimited data package at $50/monthTwo weeks after receiving my device they began throttling speeds to the point the device was uselessThis went on for two weeksAfter the throttling was done, they retracted their unlimited plan to Gigs for $Two weeks later it went to GigsNow they refused to refund the price of the device because I'm past the day windowBait and switch scammers

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I should have received refund weeks ago, latest! It has been weeks since my return and Alex says I need to wait for another 10-weeks?! This is absurd! I can not accept this response! I work as a customer service representative in a large company, that handles claim same day or week at the latestThe amounts of the claims we handle are not hundreds, but thousands of dollars, I don't understand the problem to send money back to a debit card.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, It appears we did receive your refundWe are processing returns every day but it does take us a little time due to the volume at the momentIt looks like you should be getting an email soon with notification of your refund. In the meantime, please let me know if you need any
additional help. Best,Erin A***Karma

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. While we can no longer offer the original product, we are happy to help you get your Karma Go returned
for a full refund including the data you purchased as well. You can use our Return Center for this: ***
Tell us why here

Hi ***,
My apologies for the delay here-- I can see that based on the date we received your return the refund should have been processed already, so I have gone ahead and sent the refund your way via *** (to the original email address used to send payment our way).
If you
need anything else, don't hesitate to reach out to us via our support email at ***.Best regards,
Alex

This company started a pre order campaign in September with a shipping date of December That shipping date was eventually moved to Early That shipping date was eventually moved to April That shipping date was eventually moved to May of After a month of silence from the *** *** *** *** he made a blog post stating they ran into an issue and could not give a specific date for shipmentKeep in mind that all along they have been collecting pre order money while providing shipment dates only to have last minute issues come up and delay shipmentsThey are currently running a heavy advertising campaign on the internet for a phase pre order with the promise of shipping those devices in JulyBut after months have yet to ship any devices under phase I feel very strongly that someone needs to take a look at this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While this device may have shipped, I have yet to receive it I ordered it well over nine months ago It was promised for delivery in three weeksNine months have passed and, after repeated requests for committed delivery dates and promises, one is finally on the way.Please read my complaint Delivering the device nine months late and repeatedly being dishonest about delivery dates (as evidenced by the correspondences that I have previously forwarded to you), does not indicative of an A+ rated business Additionally, the fact that they have no working telephone number that even the Revdex.com can reach speaks volumes about their lack of transparency Please re-read my complaint and ask yourself if this pro-ported delivery nine months late would be acceptable I do not accept this resolution I would like my complaint to stick
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thanks for following upSince we’re experiencing higher than return volume, and processing returns in the order they’re received, refunds are taking substantially longer than to processI understand that it's an inconvenience, and for
that I apologizePlease know that we're working through returns and refunds as quickly as possibleWe'll send you an email as soon as your refund has been initiatedBased on the date we received your return (confirmed received at our fulfillment center on March ***), our 2-week timeframe for processing refunds, and the fact that we're heavily delayed due to high volume, I anticipate you'll receive confirmation of your refund within the next few daysThanks in advance for your patience and understanding.
In the meantime, feel free to reach out to me directly at *** (ATTN: Alex)
Best,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
While I appreciate the clarification that my refund should be processed in to WEEKS, I cannot consider my complaint resolved until I have actually received the refundI will leave my complaint open for the next to weeks if that is how long I have to wait until I receive my refund
Thanks.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Your return has come up in our returns processing queueIf you haven't already, you'll be receiving an automated email with confirmation of your refund details. Best regards,Karma Mobility