Karma Mobility Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
A refund is unacceptableI want the account changed back to what I started with$for a unlimited account at 2.5-3mbpsIf companies were able to change agreements when they became inconvenient when ever they wanted I am sure everyone wouldIf you want to discontinue the unlimited plan go ahead but grandfather me inWe have a contract. I do not agree with the change to my account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We were extremely happy with their service until they completely changed the plan we were on, making unlimited data cap at 15gbIt was completely unusable once you hit the cap, we could barely open any webpage at all
Ok, no problem - they offer a refundI paid on 11/**/2015, sent the device back via *** in February/early MarchI am still waiting on my refund of $Every time I email them, no phone number available of course, they state they are processing the refunds in order receivedI just asked again today and still no refundThey are holding my money for no reason other than they are probably going broke from all of the refunds they had to issue all at onceI contacted them via *** and no replyThey know they have the device and told me soDon't bother - Get a *** unlimited streaming hotspot instead and only use it for ***$a month

Hi ***,
My apologies. Your refund will be processed immediatelyPlease note that it does sometimes take between 3-business days for that to show up on your account(that's the banks, not us)Let me know if you have any additional questions or concerns.Best,
Erin A***

Hi ***, I am happy to address the concerns as far as a full refund is concernedI am having trouble finding your order in our system with the information given to my by the Revdex.com but if you wanted to contact our support directly (and put attn Erin) I can certainly help take care of thatWe
can also arrange a full refund if you'd like to return the product completely. I've passed the feedback and call to action to the rest of my team for consideration at this time. We made a mistake and now it's our job to figure out the best way to create a frictionless way to get people online in the spaces between your home and office or wherever you want to goWe'll get there, but there's a lot to be done. Best,Erin A***

Like so many others, I signed on for their service in the early part of their rolloutI payed for three months of unlimited service, and after the first month they changed their plans, which affected even those of us who had payed in advance for services, thus violating their contract with their customersI returned the device as per their policiesAfter roughly months I still had not received my refund for the device and the remaining two months of unused serviceI contacted technical support and was told they had a backlog of returns and would be processing refunds in orderIt's been about months and still no sign of my refundAll communications with their support department result in the same rather condescending "we're working on it" type of response
I can appreciate that this company may have not foreseen the excessive use of their "unlimited" service, and that it may have been necessary to modify their plansBut being that they reneged on a contractual agreement, they should be expediting refundsI have roughly $in refunds due and at this point am uncertain if I'll ever receive itMy rating is based on their failure to satisfy their returns policy and lack of any real information when inquiring about refunds

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: It's been months and that's to long to be waiting for a refund That's not professional at all!!! When u make a order they want they money now, So I like tohave my refund!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for reaching out, and my sincere apologies for the overly lengthy wait on the processing of your returnResponses you've received in the past referencing the significant delays due to a heavy backlog of returns are correctWe're processing all returns in the order received to keep
the process as fair and as equal as possible (albeit lengthy) a process for everyoneWhile this is by no means an ideal scenario, we're working daily to process as many returns and their respective refunds as possible, but have to work with the resources available to us. Fortunately, based on your return date an current place in the return processing queue it looks like your return is slated for processing this weekIf you haven't received confirmation via email with your refund details by this Friday, please let us know and we'll look into this further. Please note that your refund when processed will be in the amount of $as the prepaid month of data purchased with your Karma Go was used in full, and so you'll be receiving a full refund for the device only.Again, I know this is far from ideal, and I thank you for you continued patience and understanding as we continue to work through all outstanding returnsIf you have any follow up questions you can reach me directly at *** (ATTN: Alex).Best regards,Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When I printed out my return slip for Karma Mobility, they emailed me (which I still have) showing I would be refunded $Today, Karma Mobility is trying to switch itThey emailed me saying I wouldn't be getting the full refund they promised me earlier when I sent it back, but now only $will be refunded*** ***
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,Thanks for reaching out-- I am trying to locate your order in our system to give you an idea of where your refund currently stands in our queue but am unable to find it using the email address and name you entered hereIs there different info you use to place your order? You can reach
me directly at *** (ATTN: Alex) and I can help address this with you directly. Best regards,Alex

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They just keep saying the same thing with no results
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same response that I have received times in emails from this company This is an automated response that is sent from their company when you email them and ask for the status of your refund They received my return on 03/**/ It is well past the 2-week time frame for the refund I would like to have this resolved and this response is not acceptable from their company
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Here is the email your company sent, stating I would be getting a full refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***,
Thanks for following up.
Thanks for your continued patience as we work through the high volume of returns received in the last several weeksBased on the date we received yours, I anticipate you'll receive confirmation that your refund has been processed within the
next few business days.If you have any questions in the meantime, don't hesitate to reach out to me directly at *** (ATTN: Alex)Best regards,
Alex F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Good morning,
I can not accept this resolve because when I contacted Karma Go, their customer service told me that I would receive a full refund including the data I had purchasedI will include that email in this email
*** ***
*** *** ** *** *** *** *** *** *** *** *** ** *** * *** *** *** *** *** *** ** *** *** *** *** *** ** *** * *** *** ** *** *** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * *** ** ** ***
*** * *** *** ** *** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** ** *** *** *** *** ***
** *** *** ** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** ***
*** ** *** ** *** *** *** *** *** ** ***
***
*** ***
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi ***, I understand the wait has been very lengthyMy apologies for that, but please know that what we've communicated to you when you've been checking in the status of your refund is correctI can see that your return was confirmed received (checked-in) at our fulfillment center on April ***, which means it was then added to the queue of returns to be refundedWe have had, and currently have significantly higher than return volume, which is leading to heavy delays on all refundsThis is not specific to you, and in order to keep things as fair as possible, albeit lengthy, we're only processing refunds in the order which returns have been received. To be quite honest, based on the date we received your return it's still going to be a while before your refund is on the way (10-weeks) since we're still working on returns received from MarchI know this isn't the immediate response you're looking for, but understand we're working through this is as quickly as possible, and I can assure you we'll process your refund just as soon as is humanly possible with the resources available to us right nowThanks in advance for your continued patience and understandingPlease do let us know if you need anything else in the meantimeBest,Alex

I understand your concerns, and we do not want you to have to feel stuck with a product that no longer works for you. We are happy to help you get your Karma Go returned for a full refund including the data you purchased as well. You can use our Return Center for this:
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I sent my device for a refund of services not rendered and advertising (the company advertised 5mbps download then limited the speed to 2-3mbps, then limited the plan from unlimited to 15GB/m.) I never receivee the service I paid for and am entitled to a completr refund in a timely mannerThe device and accessories were returned over weeks ago and I am still waiting for my refund. I desire the original purchasing cost of $and the additional month of service charged $(Which was never used because the device was returned) be refunded for a total of $be returned immediately!
Sincerely,
*** ***

Hi ***,
Your Karma device and unused service will be refunded today by the EODYou'll receive an email from us confirming this.
You can find out return policy here - ***
Please let me
know if you need any additional help. Best,
Erin A***
Karma

Hi Patricia,
Looks like your refund is all set now.
Let us know if you need more help

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I reject this offerI am tired of you canned responseThis will never get resolved unless you come up with a better offerKarma is a sham and I will not rest until the world knowsFor further details you can read my previous message and go from thereThe more rejections the lower your score.have a good day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***