I was charged two additional charges the following day, since your company refuses to reimburse me for half of the charges, I will reach out through social media expressing my frustration with your company and how they should switch to a different bank, the pros and consWhat ever happened to customer service! Anyways, I already have five of your customers that will be closing their accounts, and I am just getting started[redacted]
Dear [redacted] : The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding mail solicitations that you have receivedThank you for giving us the opportunity to address this matter We acquire the mailing lists from a national consumer database, as do other companiesPlease understand that Huntington has no control over the lists provided to usThe national consumer database is responsible for maintaining its mailing lists We do respect your request, and we have added your name and address to our Huntington “Do Not Mail” list to ensure that no additional mail solicitations from Huntington will be sent to your addressPlease note that it may take up to days to completely remove your name and address from our mailings, since some may already be underwayWe apologize for any inconvenience, and appreciate your patience in resolving this matter If you have further questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you Sincerely, [redacted]
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and the Consumer Financial Protection Bureau (“CFPB”), regarding disputed transactions that posted to your checking account held with Huntington National Bank (“Huntington”) Huntington received this matter for review on June 23, We apologize for any inconvenience you may have experienced due to the dispute process timeframe For your dispute case # [redacted] , we confirmed there were two items claimed as fraudulent in the amount of $each, or $in totalThese items posted to your checking account on June 22, and Huntington completed its investigation on June 24, A final credit of $was issued to your checking account ending in ***, Huntington also refunded Overdraft Fees of $each, and Foreign Transactions Fees of $each, for a total refund of $ We have verified that your debit card ending in [redacted] was closed on June 24, 2015, and your new debit card ending in [redacted] was mailed to your address on June 20, As of June 29, 2015, your new debit card has not been activated If you have not received the debit card in the mail, please contact Huntington customer service at ###-###-#### so we may verify your mailing address, close the card and have a new card issued If you have any additional questions or concerns please feel free to contact me directly at ###-###-#### or ###-###-#### Sincerely, [redacted] The Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on April 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Closed case with phone call with customer:-Apologized for any inconvenience-Explained extended overdraft fees were outlined in discloses and explained when and why they are charged-Refunded $extended overdraft fees as a courtesy-Explained customer changed election to opt in on 9/19/15-Per customer's requested changed election to opt out to allow overdrafts for all going forward and explained that he will receive a system generated confirmation letter -Provided PRU contact info
I’m writing in response to your complaint filed with the RevDex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this for review on January 13, 2016. Please know that we have completed a thorough review of this matter. As a result of our... review please note the following information: December 29, 2015: You contacted our Phone Bank customer service to notify us that that a $159.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted. December 31, 2015: • Huntington contacted [redacted] via fax stating that we have proof that they have received the $159.00 Bill Payment. • [redacted] replied back to Huntington stating that we are a third party and they cannot discuss this account with us. January 12, 2016: You contacted our Phone Bank customer service to notify us that that a $580.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted. January 13, 2015: Our records show that Beth D [redacted] ( [redacted] ) contacted you to discuss your missing Bill Payments. During these conversations she explained the following: • She verified that the $580.00 payment was processed by [redacted] . • She verified that you have four [redacted] accounts listed as payees on our Bill Payment system and verified which account needs to have the $159.00 payment and the $580.00 payment. • She contacted [redacted] directly and spoke to Courtney ( [redacted] representative). • She sent proof to [redacted] via fax, showing that they have processed the $580.00 payment and verified that they would credit the $159.00 & $580.00 payments to the correct accounts. Please note that due to privacy concerns, [redacted] will not share your account information with Huntington. If you have any questions regarding the status of your [redacted] accounts, please contact them directly. In regards to your comments about the service you have received, please accept our apologies for not having delivered the level of service that we are committed to providing you. We have forwarded your comments to the appropriate level of Huntington management for a review for coaching opportunities. If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***). We appreciate your business and the opportunity to address your concerns. Sincerely, Bob A [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted name [redacted] in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with a telephone call to the customer -Confirmed I was speaking with the customer-Apologized for the service received and for not meeting his expectations-Advised him that we appreciate him bringing this matter to our attention and we have forwarded his comments to the appropriate parties for review-Advised that providing world class customer service is very important to Huntington and we are always working to make the experience better for our customers-Advised due to privacy laws we are unable to share any outcome of the internal review-Confirmed the customer had no further questions of concerns-Provided PRU contact information
[redacted] February 7, [redacted] Re: Revdex.com Case [redacted] Huntington Case #: [redacted] Dear [redacted] [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Tracy M [redacted] , which we received on February 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Tracy M [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, [redacted] *
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on December 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:So far, I have not been contacted by anyone from Huntington InvestmentSo I am waiting for their response before I qualify my reaction any furtherThank You, [redacted] reference to complaint ID [redacted] ,
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on December 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Jason Kerr, which we received on March 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Jason Kerr directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Mr [redacted] : I’m writing in response to your recent correspondence addressed to the Consumer Financial Protection Bureau (“CFPB”) and to the Revdex.com (“Revdex.com”) regarding, your installment loan number ending in [redacted] with Huntington National Bank (“Huntington”)Huntington received this matter on April 13, for review Please know that we have completed a thorough review of this matterThrough our research we found the following: According to the information on file, on May 18, you purchased a vehicle at [redacted] During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington National Bank For your records, we have enclosed a copy of your Huntington Personal Loan AgreementAll of the information about the terms of the contract was provided to you at the time of the purchaseBy signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms of the contract and agreed with themThe contract included the following section regarding a prepayment penalty “In return for the interest rate provided in this agreement, you agree to pay a Prepayment charge if this loan is paid off prior to the final scheduled due date If this loan is not secured by a mortgage on residential real estate, the Prepayment charge is the greater of $or 1.25% of the outstanding principal balance at the time of payoffHowever, there is no prepayment charge if we receive the final payoff of this loan after the payment due date that is payments less than the total number of payments due on the loanFor example, in a loan with monthly payments, there is no prepayment charge if we receive the final payoff of your loan after the due date of the 66th payment” As stated in our April 13, 10:a.mtelephone conversation: • Your Huntington Personal Loan Agreement states that you agree to make monthly payments of $Once the account is paid down where a monthly payment cannot be made, and it is more than six months from the maturity date, a prepayment penalty is assessed • We explained that the account expects a payment to be received every monthPlease know if you pay the account down to an amount that is less than a full monthly payment, the account would be subject to a late fee if the remaining balance (if less than a full payment) is not made • We agreed that we would review the telephone conversation to determine if you were provided incorrect information from our Phone Bank representatives • We explained that when an account has reached its maturity date or the account balance is less than the scheduled monthly payment amount, Huntington supplies a final billing statementThis statement shows a breakdown of the amount owed to the account as of your May 2, scheduled paymentThe payment breakdown includes the principal amount owed, interest owed and other charges owed to the accountThe other charges can include late fees, insurance fees, extension fees and a prepayment penalty if applicable • Please refer to your billing statement that you provided in your complaint for more details As stated in our April 13, 4:p.mtelephone conversation: • After reviewing the telephone conversations, we found that our Phone Bank representatives told you that the prepayment penalty was a valid fee and could not be waivedHowever, later in the conversations, when you asked if you could pay the balance down to a penny to avoid the fee, our representatives stated that you can but you would continue to be charged interest on the account • Due to the incorrect information provided to you by our Phone Bank customer service, we have waived the $prepayment penalty on your loan • We provided you a payoff quote as of today ($with $interest per day after today) Mr [redacted] , please know that we have discussed your comments at length with the appropriate level of Huntington managementPlease know that your comments have been heard and we are using this matter to identify any potential coaching opportunities In regards to your comments about labeling the “other charges” in our billing statement letter, we appreciate your feedback on this matter and we have forwarded your comments to the appropriate parties for review for possible process improvements We sincerely apologize for any inconvenience this matter may have caused youIf you have additional questions regarding your Huntington loan, please feel free to contact me directly at ###-###-#### or at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to address your concerns
I was charged two additional charges the following day, since your company refuses to reimburse me for half of the charges, I will reach out through social media expressing my frustration with your company and how they should switch to a different bank, the pros and consWhat ever happened to customer service! Anyways, I already have five of your customers that will be closing their accounts, and I am just getting started[redacted]
Dear [redacted] : The Huntington National Bank (“Huntington”) is in receipt of your complaint filed with the Revdex.com (“Revdex.com”) regarding mail solicitations that you have receivedThank you for giving us the opportunity to address this matter We acquire the mailing lists from a national consumer database, as do other companiesPlease understand that Huntington has no control over the lists provided to usThe national consumer database is responsible for maintaining its mailing lists We do respect your request, and we have added your name and address to our Huntington “Do Not Mail” list to ensure that no additional mail solicitations from Huntington will be sent to your addressPlease note that it may take up to days to completely remove your name and address from our mailings, since some may already be underwayWe apologize for any inconvenience, and appreciate your patience in resolving this matter If you have further questions, you may contact me directly at ###-###-#### or ###-###-####, and I’ll be happy to assist you Sincerely, [redacted]
Dear Ms [redacted] I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) and the Consumer Financial Protection Bureau (“CFPB”), regarding disputed transactions that posted to your checking account held with Huntington National Bank (“Huntington”) Huntington received this matter for review on June 23, We apologize for any inconvenience you may have experienced due to the dispute process timeframe For your dispute case # [redacted] , we confirmed there were two items claimed as fraudulent in the amount of $each, or $in totalThese items posted to your checking account on June 22, and Huntington completed its investigation on June 24, A final credit of $was issued to your checking account ending in ***, Huntington also refunded Overdraft Fees of $each, and Foreign Transactions Fees of $each, for a total refund of $ We have verified that your debit card ending in [redacted] was closed on June 24, 2015, and your new debit card ending in [redacted] was mailed to your address on June 20, As of June 29, 2015, your new debit card has not been activated If you have not received the debit card in the mail, please contact Huntington customer service at ###-###-#### so we may verify your mailing address, close the card and have a new card issued If you have any additional questions or concerns please feel free to contact me directly at ###-###-#### or ###-###-#### Sincerely, [redacted] The Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on April 6, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Closed case with phone call with customer:-Apologized for any inconvenience-Explained extended overdraft fees were outlined in discloses and explained when and why they are charged-Refunded $extended overdraft fees as a courtesy-Explained customer changed election to opt in on 9/19/15-Per customer's requested changed election to opt out to allow overdrafts for all going forward and explained that he will receive a system generated confirmation letter -Provided PRU contact info
I’m writing in response to your complaint filed with the RevDex.com regarding your Huntington installment loan account number ending in [redacted] Huntington received this for review on January 13, 2016. Please know that we have completed a thorough review of this matter. As a result of our... review please note the following information: December 29, 2015: You contacted our Phone Bank customer service to notify us that that a $159.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted. December 31, 2015: • Huntington contacted [redacted] via fax stating that we have proof that they have received the $159.00 Bill Payment. • [redacted] replied back to Huntington stating that we are a third party and they cannot discuss this account with us. January 12, 2016: You contacted our Phone Bank customer service to notify us that that a $580.00 Bill Payment that you sent on December 14, 2015 to [redacted] has not posted. January 13, 2015: Our records show that Beth D [redacted] ( [redacted] ) contacted you to discuss your missing Bill Payments. During these conversations she explained the following: • She verified that the $580.00 payment was processed by [redacted] . • She verified that you have four [redacted] accounts listed as payees on our Bill Payment system and verified which account needs to have the $159.00 payment and the $580.00 payment. • She contacted [redacted] directly and spoke to Courtney ( [redacted] representative). • She sent proof to [redacted] via fax, showing that they have processed the $580.00 payment and verified that they would credit the $159.00 & $580.00 payments to the correct accounts. Please note that due to privacy concerns, [redacted] will not share your account information with Huntington. If you have any questions regarding the status of your [redacted] accounts, please contact them directly. In regards to your comments about the service you have received, please accept our apologies for not having delivered the level of service that we are committed to providing you. We have forwarded your comments to the appropriate level of Huntington management for a review for coaching opportunities. If you have additional questions, please feel free to contact me directly at ###-###-#### or Toll Free at ###-###-#### (ask for extension ***). We appreciate your business and the opportunity to address your concerns. Sincerely, Bob A [redacted]
I reviewed the response made by the business in reference to complaint ID 11105246, and find the resolution is satisfactory to me
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on March 16, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: [redacted] Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on March 8, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding [redacted] which we received on June 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted name [redacted] in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with a telephone call to the customer -Confirmed I was speaking with the customer-Apologized for the service received and for not meeting his expectations-Advised him that we appreciate him bringing this matter to our attention and we have forwarded his comments to the appropriate parties for review-Advised that providing world class customer service is very important to Huntington and we are always working to make the experience better for our customers-Advised due to privacy laws we are unable to share any outcome of the internal review-Confirmed the customer had no further questions of concerns-Provided PRU contact information
[redacted] February 7, [redacted] Re: Revdex.com Case [redacted] Huntington Case #: [redacted] Dear [redacted] [redacted] : Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Tracy M [redacted] , which we received on February 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Tracy M [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, [redacted] *
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] ***, which we received on December 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] RevDex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me. Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:So far, I have not been contacted by anyone from Huntington InvestmentSo I am waiting for their response before I qualify my reaction any furtherThank You, [redacted] reference to complaint ID [redacted] ,
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding [redacted] , which we received on December 19, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted [redacted] directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]
Thank you for contacting The Huntington National Bank (“Huntington”) We are writing in response to the complaint you forwarded to us regarding Jason Kerr, which we received on March 2, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted Jason Kerr directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Dear Mr [redacted] : I’m writing in response to your recent correspondence addressed to the Consumer Financial Protection Bureau (“CFPB”) and to the Revdex.com (“Revdex.com”) regarding, your installment loan number ending in [redacted] with Huntington National Bank (“Huntington”)Huntington received this matter on April 13, for review Please know that we have completed a thorough review of this matterThrough our research we found the following: According to the information on file, on May 18, you purchased a vehicle at [redacted] During that transaction, you opted to apply for financing, and were subsequently approved for a loan from Huntington National Bank For your records, we have enclosed a copy of your Huntington Personal Loan AgreementAll of the information about the terms of the contract was provided to you at the time of the purchaseBy signing the loan agreement form which explained the terms of the loan, we accepted it as your acknowledgement that you reviewed the terms of the contract and agreed with themThe contract included the following section regarding a prepayment penalty “In return for the interest rate provided in this agreement, you agree to pay a Prepayment charge if this loan is paid off prior to the final scheduled due date If this loan is not secured by a mortgage on residential real estate, the Prepayment charge is the greater of $or 1.25% of the outstanding principal balance at the time of payoffHowever, there is no prepayment charge if we receive the final payoff of this loan after the payment due date that is payments less than the total number of payments due on the loanFor example, in a loan with monthly payments, there is no prepayment charge if we receive the final payoff of your loan after the due date of the 66th payment” As stated in our April 13, 10:a.mtelephone conversation: • Your Huntington Personal Loan Agreement states that you agree to make monthly payments of $Once the account is paid down where a monthly payment cannot be made, and it is more than six months from the maturity date, a prepayment penalty is assessed • We explained that the account expects a payment to be received every monthPlease know if you pay the account down to an amount that is less than a full monthly payment, the account would be subject to a late fee if the remaining balance (if less than a full payment) is not made • We agreed that we would review the telephone conversation to determine if you were provided incorrect information from our Phone Bank representatives • We explained that when an account has reached its maturity date or the account balance is less than the scheduled monthly payment amount, Huntington supplies a final billing statementThis statement shows a breakdown of the amount owed to the account as of your May 2, scheduled paymentThe payment breakdown includes the principal amount owed, interest owed and other charges owed to the accountThe other charges can include late fees, insurance fees, extension fees and a prepayment penalty if applicable • Please refer to your billing statement that you provided in your complaint for more details As stated in our April 13, 4:p.mtelephone conversation: • After reviewing the telephone conversations, we found that our Phone Bank representatives told you that the prepayment penalty was a valid fee and could not be waivedHowever, later in the conversations, when you asked if you could pay the balance down to a penny to avoid the fee, our representatives stated that you can but you would continue to be charged interest on the account • Due to the incorrect information provided to you by our Phone Bank customer service, we have waived the $prepayment penalty on your loan • We provided you a payoff quote as of today ($with $interest per day after today) Mr [redacted] , please know that we have discussed your comments at length with the appropriate level of Huntington managementPlease know that your comments have been heard and we are using this matter to identify any potential coaching opportunities In regards to your comments about labeling the “other charges” in our billing statement letter, we appreciate your feedback on this matter and we have forwarded your comments to the appropriate parties for review for possible process improvements We sincerely apologize for any inconvenience this matter may have caused youIf you have additional questions regarding your Huntington loan, please feel free to contact me directly at ###-###-#### or at ###-###-#### (ask for extension ***)We appreciate your business and the opportunity to address your concerns