I specifically asked these questions of the gentleman and he assured us my son would be eligible I worked in a bank and I know people bend the rules - that is not what I want I want my young son to feel he can trust the bank This is a terrible start He was promised in person face to face that he would get this If your people will say anything to get a young kid to bank with you then I don't want to be associated with this institution I am the one who brought up my concerns The young man assured us this was not the case Maybe honesty is a better approach than pushing goals on young tellers I did not try to trick the young man - I brought up my concerns You need to make this right You are dealing with an impressionable year old young man with a future of earning potential Do you value your clients or just your quotas? Regards, [redacted]
Dear *** ***, Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Laura Herrick, which we received on September 21, for
review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, Bob A*** Customer Advocacy Team
The Huntington National Bank *** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for
contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 30, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team
They told me they will not refund of the money And they said the service agreement, which is a lawyer documented agreement, that I have to pay the fees It never says in the service agreement they will take the highest transaction first or their pick on what transaction get listed first Nothing is also written clearly on how ACH are handled You can't automatically take money out if it doesn't exist They are just a *word rejected* bank, and their is nothing community about how they do business If that was the case *** from *** would have never acted the way he did, neither would have a distant manager *** ***
Closed case with letter to customer:-Apologized for any inconvenience-Explained details of each of his debit card disputes-Explained that one disputed transaction was denied as PIN was used, the remaining disputed transactions were denied as we requested additional information (cancellation date,
what was purchased and all efforts to resolve the disputes with the merchant) and gave weeks for return of informationWhen information was not returned provisional credit was reversed and the dispute cases were closed-Provided PRU contact info
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***t, which we received on April 13, for review Please accept this correspondence as our confirmation
that we have completed a thorough review of this matter and have contacted *** ***t directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Tasha Wilson which we received on January 10, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 7, 2016 for review Please accept this correspondence as our confirmation that
we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Ms***
I’m writing in response to your recent complaint filed with the Revdex.com (“Revdex.com”) regarding a $promotional offer for opening a new checking account. Huntington received this matter for review on September 8,
I found that your
checking account was opened on June 25, 2015, via our online channel, but no code was claimed at that timeThis matter was forwarded to our Marketing Department for further reviewSince no code was claimed during the opening process, we applied a code to your account, as you met the requirements of the promotional offer within the first daysDue to this, your account received the incentive in the amount of $on September 14, I have enclosed a copy of the bonus addendum for your records
If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or toll free at ###-###-####-***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Research Specialist
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 17, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I have not received
any documentationThe rep who called me identified herself as Sue RobertsShe said I deposited $54,plus into the accountThis is not trueI have asked for proof that huntington paid out the $to me in MayShe had not even talked to the tellerI have seen no proof of an overpaymentThey may have proof that they made an error in coding the check, but that is not the issueHow can this bank just claim $was overpaid when there is no proof of thatI would agree that if for example I deposited a $50k check and my account shows it was deposited for $50k and $there should be a debit for the $What kind of scam is this???? No, I do not agree with their responseThey are just going around in circles and not addressing the issue of what happened to that supposed additional $that they say was created by their paper error?????
Regards,
*** ***
Huntington Bank has now left us with a cost of $to retrieve our vehicle's titleMike at representative at Huntington Bank in charge of following up with this matter - acknowledged that Huntington Bank likely LOST our title and that it was now our responsibility to pay for a new oneHuntington Bank does not wish to take responsibility for their actionsInstead, they are choosing to A) not provide us with our title and B) make us pay for a new title to replace the one that they acknowledge they lostSo, through no fault of our own, we're essentially having to pay $to fix Huntington's mistake and to correct their profound ineptitudeTalk about adding insult to injury.The customer service at Huntington Bank is atrociousThey refuse to accept responsibility for their actionsThey're inept, unprofessional, and discourteousI will never bank with Huntington again, nor will I ever again allow myself to be financed for a vehicle through HuntingtonThe disrespect shown by them is shocking in today's world and is 100% unacceptable.Regards, *** ***
Dear *** **:
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking and savings accounts held with Huntington National Bank (“Huntington”)I have attempted to contact you by phone on multiple occasions, but have been unsuccessful
in reaching you
In your complaint, you state that you wish to close your accounts as you no longer live in the area. However, according to the Revdex.com complaint filed by you and according to our records your address reflects that you still live within the area of a Huntington branch location. Please understand, we are unable to proceed with your request to close your accounts and disburse the funds to you without discussing this further, either in person or over the phone
I sincerely apologize for any inconvenience this matter may have caused youProviding you with an excellent Huntington experience is our goal. During the attempts to contact you by phone, I left multiple voicemails that provided you my contact information, requesting that you contact us as soon as possible to discuss your complaint in detail. At this time, we are unable to proceed further with your complaint, but we would still like to assist you with your requests
If you would like to discuss these matters with us in detail, please contact me at your convenience. I can be reached directly by phone at ###-###-#### or toll free at ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Customer Advocacy Team
Huntington.com
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is conditionally satisfactory to meI was contacted by Sue R*** again, today, Oct23, MsR*** confirmed that Huntington Bank is still willing to fulfill the previously agreed resolutionMsR*** further informed me, that Huntington would deposit the disputed amount in my account on, or before Nov7th, At this point I am willing to close this dispute with the condition that if Huntington does not deposit the money in my account by Nov7th, I will be asking for this complaint to be reopened
The Huntington National Bank
Customer Advocacy Team EA1W
*** *** *** ***, Ohio *** August 02,
Revdex.com
*** *** ***
*** ** *** Re: Revdex.com Case *** Huntington Case #: *** Dear Catherine M***:Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 28, 2017, for review
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,The Customer Advocacy Team
Huntington National Bank
Dear *** ***:
I am writing in
response to email addressed to *** ***, *** ** *** *** for
Huntington National Bank (“Huntington”), and your concern filed with the RevDex.com (“Revdex.com”) in regards to a $promo offer for your
checking
account ending in *** that was opened on January 12, 2015, at our *** ***
banking office. Huntington received this
matter for review on May 14, 2015. *** *** has asked that I respond on her behalf
We apologize
for any inconvenience that you may have experienced. The *** *** banking office has confirmed
that there was no promo code linked to your checking or savings account. The only promotional code that was active at
the time of your account opening on January 12, 2015, was for opening a savings
account along with a checking account AND depositing $10K into the savings
account within days. If this promo
code would have been claimed for your accounts, the requirement of having $10K
deposited into the savings account would have not been met. From January 12, 2015, to April 12, 2015, a
total of $was deposited into your savings account
You later
brought to our attention that you had received a flyer from your employer that you
could receive a $promo for opening a checking account between February 9,
2015, and February 15, 2015, for a Valentine’s Day specialThe banking office informed
you that you did not qualify for this promotion because your checking account had
been opened on January 12,
When you later
brought in additional documentation from a 3rd party blog to the
*** *** *** banking office stating that Huntington had extended a
promotion until March 31st which stated customers would receive $
for opening a checking account and setting up a single direct deposit of at
least $The banking office explained that you did not qualify for this
promotion because your direct deposits were for $every two weeks and did
not meet the $minimum requirements
We have
confirmed that, with the approval of *** *** *** ***, *** ***,
the *** *** *** banking office manager, offered you a $gift card
to any place of your choosing, which you declined*** *** and *** *** have
explained to you on multiple occasions that they have been working on this for
several weeks and looking into every possible promotion we had available, but you
did not qualify. Should you elect to
accept this offer, please contact *** *** at ###-###-####
*** ***, if
you have any additional questions or concerns, please feel free to contact me
at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** ***
*** ***
Customer Advocacy Response Team
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe did everything I asked, and everything that should have been done to begin with Milton was the customer service associate who helped me, and he was wonderful to deal with He was apologetic and did everything to help fix the situation, while remaining in contact with me consistently Though the situation was unfortunate, I would highly recommend Huntington Banks customer service now I sincerely appreciate the way this was handled
Regards,
*** ***
I specifically asked these questions of the gentleman and he assured us my son would be eligible I worked in a bank and I know people bend the rules - that is not what I want I want my young son to feel he can trust the bank This is a terrible start He was promised in person face to face that he would get this If your people will say anything to get a young kid to bank with you then I don't want to be associated with this institution I am the one who brought up my concerns The young man assured us this was not the case Maybe honesty is a better approach than pushing goals on young tellers I did not try to trick the young man - I brought up my concerns You need to make this right You are dealing with an impressionable year old young man with a future of earning potential Do you value your clients or just your quotas? Regards, [redacted]
Dear *** ***, Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Laura Herrick, which we received on September 21, for
review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, Bob A*** Customer Advocacy Team
The Huntington National Bank *** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ** *** Dear *** ***: Thank you for
contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on January 30, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team
They told me they will not refund of the money And they said the service agreement, which is a lawyer documented agreement, that I have to pay the fees It never says in the service agreement they will take the highest transaction first or their pick on what transaction get listed first Nothing is also written clearly on how ACH are handled You can't automatically take money out if it doesn't exist They are just a *word rejected* bank, and their is nothing community about how they do business If that was the case *** from *** would have never acted the way he did, neither would have a distant manager *** ***
Closed case with letter to customer:-Apologized for any inconvenience-Explained details of each of his debit card disputes-Explained that one disputed transaction was denied as PIN was used, the remaining disputed transactions were denied as we requested additional information (cancellation date,
what was purchased and all efforts to resolve the disputes with the merchant) and gave weeks for return of informationWhen information was not returned provisional credit was reversed and the dispute cases were closed-Provided PRU contact info
Consumer indicated in communication to Revdex.com that the matter is resolved
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***t, which we received on April 13, for review Please accept this correspondence as our confirmation
that we have completed a thorough review of this matter and have contacted *** ***t directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience.Sincerely,The Customer Advocacy TeamHuntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding Tasha Wilson which we received on January 10, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on September 7, 2016 for review Please accept this correspondence as our confirmation that
we have completed a thorough review of this matter and have contacted our customer directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***
Dear Ms***
I’m writing in response to your recent complaint filed with the Revdex.com (“Revdex.com”) regarding a $promotional offer for opening a new checking account. Huntington received this matter for review on September 8,
I found that your
checking account was opened on June 25, 2015, via our online channel, but no code was claimed at that timeThis matter was forwarded to our Marketing Department for further reviewSince no code was claimed during the opening process, we applied a code to your account, as you met the requirements of the promotional offer within the first daysDue to this, your account received the incentive in the amount of $on September 14, I have enclosed a copy of the bonus addendum for your records
If I can be of any assistance or if you have questions, you are welcome to contact me at ###-###-#### or toll free at ###-###-####-***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Research Specialist
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 17, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I have not received
any documentationThe rep who called me identified herself as Sue RobertsShe said I deposited $54,plus into the accountThis is not trueI have asked for proof that huntington paid out the $to me in MayShe had not even talked to the tellerI have seen no proof of an overpaymentThey may have proof that they made an error in coding the check, but that is not the issueHow can this bank just claim $was overpaid when there is no proof of thatI would agree that if for example I deposited a $50k check and my account shows it was deposited for $50k and $there should be a debit for the $What kind of scam is this???? No, I do not agree with their responseThey are just going around in circles and not addressing the issue of what happened to that supposed additional $that they say was created by their paper error?????
Regards,
*** ***
Huntington Bank has now left us with a cost of $to retrieve our vehicle's titleMike at representative at Huntington Bank in charge of following up with this matter - acknowledged that Huntington Bank likely LOST our title and that it was now our responsibility to pay for a new oneHuntington Bank does not wish to take responsibility for their actionsInstead, they are choosing to A) not provide us with our title and B) make us pay for a new title to replace the one that they acknowledge they lostSo, through no fault of our own, we're essentially having to pay $to fix Huntington's mistake and to correct their profound ineptitudeTalk about adding insult to injury.The customer service at Huntington Bank is atrociousThey refuse to accept responsibility for their actionsThey're inept, unprofessional, and discourteousI will never bank with Huntington again, nor will I ever again allow myself to be financed for a vehicle through HuntingtonThe disrespect shown by them is shocking in today's world and is 100% unacceptable.Regards, *** ***
Dear *** **:
I’m writing in response to your complaint filed with the Revdex.com (“Revdex.com”) regarding your checking and savings accounts held with Huntington National Bank (“Huntington”)I have attempted to contact you by phone on multiple occasions, but have been unsuccessful
in reaching you
In your complaint, you state that you wish to close your accounts as you no longer live in the area. However, according to the Revdex.com complaint filed by you and according to our records your address reflects that you still live within the area of a Huntington branch location. Please understand, we are unable to proceed with your request to close your accounts and disburse the funds to you without discussing this further, either in person or over the phone
I sincerely apologize for any inconvenience this matter may have caused youProviding you with an excellent Huntington experience is our goal. During the attempts to contact you by phone, I left multiple voicemails that provided you my contact information, requesting that you contact us as soon as possible to discuss your complaint in detail. At this time, we are unable to proceed further with your complaint, but we would still like to assist you with your requests
If you would like to discuss these matters with us in detail, please contact me at your convenience. I can be reached directly by phone at ###-###-#### or toll free at ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
Adrianne P***
Customer Advocacy Team
Huntington.com
Can we request an extention on the response due date of this file please?
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is conditionally satisfactory to meI was contacted by Sue R*** again, today, Oct23, MsR*** confirmed that Huntington Bank is still willing to fulfill the previously agreed resolutionMsR*** further informed me, that Huntington would deposit the disputed amount in my account on, or before Nov7th, At this point I am willing to close this dispute with the condition that if Huntington does not deposit the money in my account by Nov7th, I will be asking for this complaint to be reopened
The Huntington National Bank
Customer Advocacy Team EA1W
*** *** *** ***, Ohio *** August 02,
Revdex.com
*** *** ***
*** ** *** Re: Revdex.com Case *** Huntington Case #: *** Dear Catherine M***:Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 28, 2017, for review
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,The Customer Advocacy Team
Huntington National Bank
Dear *** ***:
I am writing in
response to email addressed to *** ***, *** ** *** *** for
Huntington National Bank (“Huntington”), and your concern filed with the RevDex.com (“Revdex.com”) in regards to a $promo offer for your
checking
account ending in *** that was opened on January 12, 2015, at our *** ***
banking office. Huntington received this
matter for review on May 14, 2015. *** *** has asked that I respond on her behalf
We apologize
for any inconvenience that you may have experienced. The *** *** banking office has confirmed
that there was no promo code linked to your checking or savings account. The only promotional code that was active at
the time of your account opening on January 12, 2015, was for opening a savings
account along with a checking account AND depositing $10K into the savings
account within days. If this promo
code would have been claimed for your accounts, the requirement of having $10K
deposited into the savings account would have not been met. From January 12, 2015, to April 12, 2015, a
total of $was deposited into your savings account
You later
brought to our attention that you had received a flyer from your employer that you
could receive a $promo for opening a checking account between February 9,
2015, and February 15, 2015, for a Valentine’s Day specialThe banking office informed
you that you did not qualify for this promotion because your checking account had
been opened on January 12,
When you later
brought in additional documentation from a 3rd party blog to the
*** *** *** banking office stating that Huntington had extended a
promotion until March 31st which stated customers would receive $
for opening a checking account and setting up a single direct deposit of at
least $The banking office explained that you did not qualify for this
promotion because your direct deposits were for $every two weeks and did
not meet the $minimum requirements
We have
confirmed that, with the approval of *** *** *** ***, *** ***,
the *** *** *** banking office manager, offered you a $gift card
to any place of your choosing, which you declined*** *** and *** *** have
explained to you on multiple occasions that they have been working on this for
several weeks and looking into every possible promotion we had available, but you
did not qualify. Should you elect to
accept this offer, please contact *** *** at ###-###-####
*** ***, if
you have any additional questions or concerns, please feel free to contact me
at ###-###-#### or ###-###-####, extension ***
Sincerely,
*** ***
*** ***
Customer Advocacy Response Team
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meThe did everything I asked, and everything that should have been done to begin with Milton was the customer service associate who helped me, and he was wonderful to deal with He was apologetic and did everything to help fix the situation, while remaining in contact with me consistently Though the situation was unfortunate, I would highly recommend Huntington Banks customer service now I sincerely appreciate the way this was handled
Regards,
*** ***