[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:- No one spoke to me on the phone, but only a voice mail was left.- No one cared to ask for the account number related to the complaint If they don't even care about the account number in offense, then how can they be responding to the complaint? - A clear lack of concern is exhibited for the complaint, there has been NO effort in asking about any detail of the account that I am complaining about, so any promise of investigation is empty.- No one from the security area contacted me, either
Regards,
*** **
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on October 21, for reviewPlease accept this correspondence as our confirmation that we
have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The representative that contacted me did not explain what she claims she didShe was supposed to call me at one last friday but did notThe deposit was NOT made on july first, it was credited on july thirteenthThis is the first I am hearing of these explanations and they are not satisfactoryWhile there are credits and corrections on july first I did Not have the funds available until the thirteenthAnd the representative who told me to deposit the same check that I mobile deposited I am sure has not been reprimanded and may be leading others down the wrong pathNo faith in huntington customer service.
Regards, *** ***
The Huntington National Bank *** *** *** ***
*** *** ***
*** *** ***
* July 20, *** *** ***
*** *** ***
*** ** ***
*
*** *** *** ** ***
*** *** ** ***
Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:My concerns aremstill unansweredThe bank representive refused to provide his name and I feel as a customer that's inappropriate
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 19, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington national bank's response did not respect the facts, and made it sound like they were correct in all the issues caused by them The response was in fact offensive! And the solution is not acceptableAbout the fees, they were calling it different names so as to deny the fact that my account was charged the fees In my online account with them, they charged me two “check printing fees” that were meant to mean paper statement fees, but since they called them “check printing fees” in my online account, I used that name accordingly Now they changed the name of the fees to something else and denied that my account was charged those fees I met with the local branch manager in person and he told me that he would changed my paper statement to paperless statement so that I would not receive further such fees, but they still charged me this type of fees after the manager change it to paperless statementI brought in the printout of the email offer for checking account promotion directly from Huntington national bank's email to my personal email (with a long unique promotion serial number), on the date of account opening I gave the printout offer to the Meijer branch Co-manager *** * *** When I asked, she confirmed that she had successfully applied the promotion code when opening my account But later it turned out that she indeed did not enter the code although she said she did Later she even called me asked me to look for that code again when she realized it But now Huntington national bank falsely claimed that: "In your correspondence, you assert that a promotional offer of $related to the opening of this account was not provided to you."This is not only unacceptable, but also offensive! My accounts that were closed was my personal checking account and insurance market account, not this business checking account.All these issues/problems should have not even happened at the first place, had Huntington national bank staff function like a and responsible bank's staff should act Any customer really do not have to spent so much time and effort for these issues/problems with his bank Not to mention that he has to go all the way to Revdex.com to file an official complain to get the bank's attention to resolve so many mistakes the bank caused But Huntington national bank left me no other choice and despite all my time, efforts, and great patience to take the initiative to offer the opportunity for them to resolve the issues by themselves Their response and solution is way is not only unacceptable, but rather offensive
Regards,
** ***
Although you did offer me $for my "inconvenience", I had no money for the days you took out 5,which in turn affected my family tremendouslyI had to borrow money and it was extremely embarrassingYou have not made me feel like a valued customer$dollars doesn't even resolve the headache of me being on the phone for hours and having to go to my personal bank and Huntington bank to get this resolvedNo communication was made until I made this reportWith that being said, I feel like a "dime a dozen" customer.
Regards, *** ***
Thank you for contacting The Huntington National Bank (“Huntington)We are writing in response to the complaint you forwarded to us regarding *** * *** which was received on October 11, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** * *** directly in order to provide our response.If you have any questions, or need our further assistance, you’re welcome to contact us at your first convenience.Sincerely,Bob A***Customer Advocacy Team
We contacted *** *** by telephoneExplained Huntington’s policy regarding loan payoffs and our policy regarding releasing a lien through the state of OhioWe apologized for any misunderstanding regarding this procedure and we provided our direct contact information and asked him to
contact us with any questions
I’m writing in response to your concerns addressed with the RevDex.com (“Revdex.com”) dated June 12, 2015, regarding a $promotional
offer for opening a new checking account with Huntington National Bank
(“Huntington”)
I understand your frustration, and
apologize for any inconvenience
you may have been caused My research
confirms that the following requirements need to be met in order to receive the
$promo bonus:
1.
Open a new, qualifying Huntington Checking
Account between January and December 31,
2.
Make an initial deposit of at least $
within days of account opening
3.
EITHER make debit card purchases OR a
direct deposit of at least $in the new checking account within days of
account opening
We have enclosed a copy of the Bonus Addendum that was provided when
the promo was claimed on April 20, 2015, for your review
We have confirmed that your account was opened on April 20, 2015,
with an initial deposit of $on April 28, 2015. As of June 15, 2015, a direct deposit of at
least $has not been made to the checking account and only of the
required debit card transactions have been completed. We have also confirmed that when you called
our Customer Service Center on June 11, 2015, our representative informed you
of the status of your promo fulfillment.
The direct deposit of at least $or the debit card transactions
must be completed before June 19, 2015, in order for the $bonus to be
claimed. Please know that an Early
Account Closing Fee of $will apply to the account if it is closed within
days of opening
If you have further comments or questions, you’re welcome to call
me directly at (614) 331-*** or at 1-800-480-2265, extension ***, and I’ll
be happy to assist you
Case closed with a telephone call to the customer:
*Confirmed that on 4/11/a transaction in Pennsylvania was presented for payment and declined
*Confirmed the transaction was declined by our fraud department due to being a possible fraudulentMasterCard did not decline the transaction
*Advised the customer that he may contact Huntington in the future when he is traveling so we may remove the fraud monitoring from his accountThus the card will not be declined while travelingFraud monitoring can be stopped for days at a time
*Confirmed the customer’s debit card was removed from fraud monitoring on 4/14/for days
*Apologized for any inconveniences that the customer may have experienced
*Provided the PRU’s contact information for any future concerns
***
Dear Mr***,
I’m writing in response to your rebuttal addressed to the Revdex.com (“Revdex.com”) regarding your checking account ending in ***Huntington received this matter for review on February 3,
Thank you for your additional responseWe have reviewed your account for the month of January and our records indicate that you received two overdraft fees of $during that timeThe first Overdraft fee was charged on January 20, 2016, and refunded on January 22, The second Overdraft fee was charged on January 21, 2016, and refunded on February 1, All of the Overdraft fees that you incurred during the month of January were refunded, as a courtesy to youThus we are unable to provide any further compensation than what has already been provided
We apologized for any confusion this matter may have causedIf you have any additional concerns, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####
Sincerely,
Josh B***
Called customer and explained that $adjustment debit was for deposit from 5/23/where a deposited check was encoded for $too muchConfirmed a copy of that day's transactions will be sent to the customer to explain the adjustment debitProvided PRU contact info
Dear
Ms***
I’m writing in response to your
complaint that was filed with the Revdex.com (“Revdex.com”) regarding a
$promotional offer for opening a new checking accountWelcome, and
thank you for choosing HuntingtonWe appreciate the opportunity
to respond to
your concern
Our records indicate that
your checking account was opened at the ***t banking office on November
13, When your account was opened, an incorrect promotional offer code was
claimed. Please understand, once the
error was brought to our attention a correction was entered by the banking
office. On June 2, 2015, we confirmed
that the $was deposited to your checking account
Ms
***, we apologize that the promotional offer was not entered correctly by
the banking office at account openingWe would like to thank you for bringing
this matter to our attentionPlease know that the comments provided have been
heard and forwarded to the branch manager so the proper improvements can be
made
If you have additional questions,
please feel free to call me directly at ###-###-#### or at ###-###-####,
extension ***We appreciate your business and the opportunity to address
your concerns
Sincerely,
*** ***
*** ***
Customer
Advocacy Response Team
this is unacceptable! I would like the last remaining overdraft to be waived You can do it, but won't for some reason I'm not being unreasonable for the little amount (dollars) that you charged me (overdraft) for
Regards, *** ***
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in
response to the complaint you forwarded to us regarding *** ***, which we received on July 03, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank
Customer Advocacy Team EA1W
*** *** ***
*** *** ***
July 31,
*** *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ***
Dear *** ***
Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 19, 2017, for review
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 11, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review
of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 13, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:- No one spoke to me on the phone, but only a voice mail was left.- No one cared to ask for the account number related to the complaint If they don't even care about the account number in offense, then how can they be responding to the complaint? - A clear lack of concern is exhibited for the complaint, there has been NO effort in asking about any detail of the account that I am complaining about, so any promise of investigation is empty.- No one from the security area contacted me, either
Regards,
*** **
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on October 21, for reviewPlease accept this correspondence as our confirmation that we
have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response. If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience. Sincerely, The Customer Advocacy Team Huntington National Bank
The representative that contacted me did not explain what she claims she didShe was supposed to call me at one last friday but did notThe deposit was NOT made on july first, it was credited on july thirteenthThis is the first I am hearing of these explanations and they are not satisfactoryWhile there are credits and corrections on july first I did Not have the funds available until the thirteenthAnd the representative who told me to deposit the same check that I mobile deposited I am sure has not been reprimanded and may be leading others down the wrong pathNo faith in huntington customer service.
Regards, *** ***
The Huntington National Bank *** *** *** ***
*** *** ***
*** *** ***
* July 20, *** *** ***
*** *** ***
*** ** ***
*
*** *** *** ** ***
*** *** ** ***
Dear *** ***: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint:
I am rejecting this response because:My concerns aremstill unansweredThe bank representive refused to provide his name and I feel as a customer that's inappropriate
Regards,
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 19, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington national bank's response did not respect the facts, and made it sound like they were correct in all the issues caused by them The response was in fact offensive! And the solution is not acceptableAbout the fees, they were calling it different names so as to deny the fact that my account was charged the fees In my online account with them, they charged me two “check printing fees” that were meant to mean paper statement fees, but since they called them “check printing fees” in my online account, I used that name accordingly Now they changed the name of the fees to something else and denied that my account was charged those fees I met with the local branch manager in person and he told me that he would changed my paper statement to paperless statement so that I would not receive further such fees, but they still charged me this type of fees after the manager change it to paperless statementI brought in the printout of the email offer for checking account promotion directly from Huntington national bank's email to my personal email (with a long unique promotion serial number), on the date of account opening I gave the printout offer to the Meijer branch Co-manager *** * *** When I asked, she confirmed that she had successfully applied the promotion code when opening my account But later it turned out that she indeed did not enter the code although she said she did Later she even called me asked me to look for that code again when she realized it But now Huntington national bank falsely claimed that: "In your correspondence, you assert that a promotional offer of $related to the opening of this account was not provided to you."This is not only unacceptable, but also offensive! My accounts that were closed was my personal checking account and insurance market account, not this business checking account.All these issues/problems should have not even happened at the first place, had Huntington national bank staff function like a and responsible bank's staff should act Any customer really do not have to spent so much time and effort for these issues/problems with his bank Not to mention that he has to go all the way to Revdex.com to file an official complain to get the bank's attention to resolve so many mistakes the bank caused But Huntington national bank left me no other choice and despite all my time, efforts, and great patience to take the initiative to offer the opportunity for them to resolve the issues by themselves Their response and solution is way is not only unacceptable, but rather offensive
Regards,
** ***
Although you did offer me $for my "inconvenience", I had no money for the days you took out 5,which in turn affected my family tremendouslyI had to borrow money and it was extremely embarrassingYou have not made me feel like a valued customer$dollars doesn't even resolve the headache of me being on the phone for hours and having to go to my personal bank and Huntington bank to get this resolvedNo communication was made until I made this reportWith that being said, I feel like a "dime a dozen" customer.
Regards, *** ***
Thank you for contacting The Huntington National Bank (“Huntington)We are writing in response to the complaint you forwarded to us regarding *** * *** which was received on October 11, for review.Please accept this correspondence as our confirmation that we have completed a thorough
review of this matter and have contacted *** * *** directly in order to provide our response.If you have any questions, or need our further assistance, you’re welcome to contact us at your first convenience.Sincerely,Bob A***Customer Advocacy Team
We contacted *** *** by telephoneExplained Huntington’s policy regarding loan payoffs and our policy regarding releasing a lien through the state of OhioWe apologized for any misunderstanding regarding this procedure and we provided our direct contact information and asked him to
contact us with any questions
I’m writing in response to your concerns addressed with the RevDex.com (“Revdex.com”) dated June 12, 2015, regarding a $promotional
offer for opening a new checking account with Huntington National Bank
(“Huntington”)
I understand your frustration, and
apologize for any inconvenience
you may have been caused My research
confirms that the following requirements need to be met in order to receive the
$promo bonus:
1.
Open a new, qualifying Huntington Checking
Account between January and December 31,
2.
Make an initial deposit of at least $
within days of account opening
3.
EITHER make debit card purchases OR a
direct deposit of at least $in the new checking account within days of
account opening
We have enclosed a copy of the Bonus Addendum that was provided when
the promo was claimed on April 20, 2015, for your review
We have confirmed that your account was opened on April 20, 2015,
with an initial deposit of $on April 28, 2015. As of June 15, 2015, a direct deposit of at
least $has not been made to the checking account and only of the
required debit card transactions have been completed. We have also confirmed that when you called
our Customer Service Center on June 11, 2015, our representative informed you
of the status of your promo fulfillment.
The direct deposit of at least $or the debit card transactions
must be completed before June 19, 2015, in order for the $bonus to be
claimed. Please know that an Early
Account Closing Fee of $will apply to the account if it is closed within
days of opening
If you have further comments or questions, you’re welcome to call
me directly at (614) 331-*** or at 1-800-480-2265, extension ***, and I’ll
be happy to assist you
Case closed with a telephone call to the customer:
*Confirmed that on 4/11/a transaction in Pennsylvania was presented for payment and declined
*Confirmed the transaction was declined by our fraud department due to being a possible fraudulentMasterCard did not decline the transaction
*Advised the customer that he may contact Huntington in the future when he is traveling so we may remove the fraud monitoring from his accountThus the card will not be declined while travelingFraud monitoring can be stopped for days at a time
*Confirmed the customer’s debit card was removed from fraud monitoring on 4/14/for days
*Apologized for any inconveniences that the customer may have experienced
*Provided the PRU’s contact information for any future concerns
***
Dear Mr***,
I’m writing in response to your rebuttal addressed to the Revdex.com (“Revdex.com”) regarding your checking account ending in ***Huntington received this matter for review on February 3,
Thank you for your additional responseWe have reviewed your account for the month of January and our records indicate that you received two overdraft fees of $during that timeThe first Overdraft fee was charged on January 20, 2016, and refunded on January 22, The second Overdraft fee was charged on January 21, 2016, and refunded on February 1, All of the Overdraft fees that you incurred during the month of January were refunded, as a courtesy to youThus we are unable to provide any further compensation than what has already been provided
We apologized for any confusion this matter may have causedIf you have any additional concerns, you’re welcome to contact me at ###-###-#### or toll free at ###-###-####
Sincerely,
Josh B***
Called customer and explained that $adjustment debit was for deposit from 5/23/where a deposited check was encoded for $too muchConfirmed a copy of that day's transactions will be sent to the customer to explain the adjustment debitProvided PRU contact info
Dear
Ms***
I’m writing in response to your
complaint that was filed with the Revdex.com (“Revdex.com”) regarding a
$promotional offer for opening a new checking accountWelcome, and
thank you for choosing HuntingtonWe appreciate the opportunity
to respond to
your concern
Our records indicate that
your checking account was opened at the ***t banking office on November
13, When your account was opened, an incorrect promotional offer code was
claimed. Please understand, once the
error was brought to our attention a correction was entered by the banking
office. On June 2, 2015, we confirmed
that the $was deposited to your checking account
Ms
***, we apologize that the promotional offer was not entered correctly by
the banking office at account openingWe would like to thank you for bringing
this matter to our attentionPlease know that the comments provided have been
heard and forwarded to the branch manager so the proper improvements can be
made
If you have additional questions,
please feel free to call me directly at ###-###-#### or at ###-###-####,
extension ***We appreciate your business and the opportunity to address
your concerns
Sincerely,
*** ***
*** ***
Customer
Advocacy Response Team
this is unacceptable! I would like the last remaining overdraft to be waived You can do it, but won't for some reason I'm not being unreasonable for the little amount (dollars) that you charged me (overdraft) for
Regards, *** ***
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in
response to the complaint you forwarded to us regarding *** ***, which we received on July 03, 2017, for reviewPlease accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
The Huntington National Bank
Customer Advocacy Team EA1W
*** *** ***
*** *** ***
July 31,
*** *** ***
*** *** ***
*** ** ***
*** *** *** ***
*** *** ***
Dear *** ***
Thank you for contacting The
Huntington National Bank (“Huntington”)We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on July 19, 2017, for review
Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response
If you have any questions, or need further assistance, you’re welcome to contact us at your first convenience
Sincerely,
The Customer Advocacy Team
Huntington National Bank
Thank you for contacting The Huntington National Bank ("Huntington")We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on May 11, 2017, for review.Please accept this correspondence as our confirmation that we have completed a thorough review
of this matter and have contacted *** *** directly in order to provide our responseIf you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Dear Revdex.com/: *** Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 13, for review Please accept this correspondence as our
confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank