To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on October 20, 2016 for review Please accept this correspondence as
our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 27, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I attempted to call back without success during those times as well as outside of the dates providedAlso, I reviewed my account and noticed that the alerts are no longer on my account, when months ago (specifically back in March), I got an email from an alert on my account, so someone must have removed the alertsAll I am asking is for all but the initial NSF fee to be waivedI do not care if the account remains closedFrom this experience from lack of support by phone and little support via chat, I may move to a different bank.
Regards, *** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 13, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call with customer and resolution comments to Revdex.com:-Apologized for any inconvenience-Explained that the customer had not made Reg E elections to OK items to be paid into overdraft-Changed elections to opt IN to all per the customer's request-Explained that she would receive
system generated letter confirming election change and explained that she can call our Phone Bank should she decide to change her election in the future-Discussed text and email alerts-Explained returned items and that hour grace does not come into play when item is returned-Refunded the one returned item fee of $as a courtesy-Provided PRU contact info
Dear Ms***:
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) and to respond to your Facebook post regarding your Huntington debit card disputeHuntington received this matter on for review on June 26,
According to our
records, you notified us of the fraudulent activity on your account ending in *** on June 22, Huntington took the appropriate action by submitting a fraudulent dispute to have the transactions researched with reference number ***The dispute included transactions in the amount of $along with all associated fees
After further review of your dispute, we found that you were claiming these transactions were unauthorizedOn June 29, 2015, we provided your account with a final credit in the amount of $and refunded five overdraft fees in the amount of $each, and two international fees in the amount of $1.20, and for a total of $on that same day
Please understand, Huntington did not have a security breech as stated in your complaintUnfortunately, your card number was used without your permission, but we have no record that indicates that your debit card was part of a compromise or breech of any kind with any third party merchants or with Huntington
Ms***, we understand your frustration, and apologize for any inconvenience you were caused in this matterIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on August 25, 2017, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Hi,response is completely falseOn June I personally went to the local Branch in *** ** and notified Bank Manager Mark S*** about our travel will take place July 30-July and was assured that my account won't be frozen for foreign transactionsAlso at the same visit I applied for MasterCard Credit Card Due to account was frozen I was not able to pay for the rental car we had already booked online and they did not accept American Express CC and we were forced to rent another car from different company which accept Amex for almost more expensive, but we did not have choice we needed to continue our tripAlso Due to the account was frozen we could not pay for the Hotel for three daysSeveral attempts to withdraw cash from ATM was cancelled and needed to call Huntington from my Cell which cost me another Every time I called Huntington Representative reassured me this won't happen again until next day when account was frozen again and againHuntington destroyed my vacation completelyAll I ask is to have reimbursement for the difference in price for the rental car + my call to Huntington because Huntington did not deliver promise in the contract and I was not Able to use my money when travelled abroad
Regards, *** ***
Closed case with phone call with customer:-Apologized for any inconvenience-Confirmed dispute was reopened, reviewed, and that final credit of $has been credited to her account-Provided PRU contact info
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding a Speed Payment error to your Huntington installment loan account number ending in *** It was a pleasure talking with you on the telephone and this letter is a follow up to our December
14, conversation
First, please accept our apologies for any inconvenience this matter may have caused youWe have verified that on December 4, 2015, you contacted our Phone Bank customer service on to complete a $Speed Payment to your installment loanUnfortunately, our representative mis-keyed the payment as a $5,payment
Please accept our apologies for not having delivered the level of service that we are committed to providing youWe have discussed your comments at length with the appropriate level of Huntington management, so please know that your comments have been heard and we are using this concern as a coaching opportunity
December 10, 2015:
Huntington received notification from Fifth Third bank, that they were returning the $5,payment due to Non-Sufficient fundsOur system charged a $NSF fee to your installment loan due to this returned item (This fee has been removed from your account)
December 14, 2015:
As stated in our telephone conversation,
• After you make a $replacement payment to this loan, we will backdate it to December 4, This adjustment will remove the late fee from your account history and will recalculate the interest charged to your loanThe loan balance will reflect that this error did not happenOur records show that you completed a $Speed Payment after our conversation
• We also agreed to refund any overdraft fees that Fifth Third bank has charged you due to this Huntington errorWe asked you to email a statement showing the fees that you were chargedAfter a review of the statement you provided, we verified that you were charged two $overdraft fees
• We stated that we do not have a compensation program, however we would be happy to send you a $American Express gift cardYou stated that you did not want a gift card, you just wanted your overdraft fees returned to you
December 16, 2015:
Huntington sent check number *** in the amount of $to your address listed above via FedEx overnight mail (Tracking Number *** *** ***)
If I may be of further assistance to you, please feel free to contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension *** We appreciate your business and the opportunity to respond to your concerns
Sincerely,
Bob A*** *** *** *** ***
Dear Mr***
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your concerns with your Huntington Voice Credit Card pending authorizations
I apologize for any inconvenience you may have been caused in this matter
Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortUnfortunately, you have limited viewing capabilities as you are an authorized user on this accountPlease note, your primary account holder is able to view some authorizations from transactions that have not posted to the account through the Huntington Online Card Manager System
Thank you for your suggestionPlease know, your feedback is very important to us in order to develop our product to fit your needsAs the Voice Credit Card is a new product to Huntington, we are continuously looking for ways to improveI have forwarded your suggestion to our Credit Card Product Management Team to review for any possible future enhancements
If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
I am awaiting hard evidence that the business has attempted to contact me by phone, e-mail or mail in regards to this complaintI sent the requested papers they asked for weeks ago and still no responseI continue to call them and they continue to tell me that it is under investigation with no additional details.Thanks
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding *** *** which we received on March 13, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
Case closed with telephone call/letter to customer: - Explained why account had not been closed - Apologized for any misunderstanding regarding the customer’s intention to close the account - Refunded fees as a courtesy - Confirmed accounts are closed - Provided PRU contact information
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution to be okayHuntington was willing to refund the fees and give me a temporary credit. They did contact me via letterI received it in the mailI am worried about ** *** Global trying to pull from my accountThe lady on the phone said I need to cancel my debt cardI may have to go in to a branch to do thatI find it really frustrating that we cannot just block that company to be honest with youAt this point I have no choiceI have received a nasty letter from the ** *** Global compliance department trying to retain my businessThey are upset I filed a disputeI am returning the product I did not ask forI called to cancel the membership
To Whom It May Concern: Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on October 20, 2016 for review Please accept this correspondence as
our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Submitted request to have inquiry removed from Credit Bureau
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on March 27, for review Please accept this correspondence as our confirmation that we have completed a
thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I attempted to call back without success during those times as well as outside of the dates providedAlso, I reviewed my account and noticed that the alerts are no longer on my account, when months ago (specifically back in March), I got an email from an alert on my account, so someone must have removed the alertsAll I am asking is for all but the initial NSF fee to be waivedI do not care if the account remains closedFrom this experience from lack of support by phone and little support via chat, I may move to a different bank.
Regards, *** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** *** which we received on March 13, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Closed case with phone call with customer and resolution comments to Revdex.com:-Apologized for any inconvenience-Explained that the customer had not made Reg E elections to OK items to be paid into overdraft-Changed elections to opt IN to all per the customer's request-Explained that she would receive
system generated letter confirming election change and explained that she can call our Phone Bank should she decide to change her election in the future-Discussed text and email alerts-Explained returned items and that hour grace does not come into play when item is returned-Refunded the one returned item fee of $as a courtesy-Provided PRU contact info
Dear Ms***:
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) and to respond to your Facebook post regarding your Huntington debit card disputeHuntington received this matter on for review on June 26,
According to our
records, you notified us of the fraudulent activity on your account ending in *** on June 22, Huntington took the appropriate action by submitting a fraudulent dispute to have the transactions researched with reference number ***The dispute included transactions in the amount of $along with all associated fees
After further review of your dispute, we found that you were claiming these transactions were unauthorizedOn June 29, 2015, we provided your account with a final credit in the amount of $and refunded five overdraft fees in the amount of $each, and two international fees in the amount of $1.20, and for a total of $on that same day
Please understand, Huntington did not have a security breech as stated in your complaintUnfortunately, your card number was used without your permission, but we have no record that indicates that your debit card was part of a compromise or breech of any kind with any third party merchants or with Huntington
Ms***, we understand your frustration, and apologize for any inconvenience you were caused in this matterIf you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** * ***, which we received on August 25, 2017, for review Please accept this correspondence as our confirmation that we have
completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
Hi,response is completely falseOn June I personally went to the local Branch in *** ** and notified Bank Manager Mark S*** about our travel will take place July 30-July and was assured that my account won't be frozen for foreign transactionsAlso at the same visit I applied for MasterCard Credit Card Due to account was frozen I was not able to pay for the rental car we had already booked online and they did not accept American Express CC and we were forced to rent another car from different company which accept Amex for almost more expensive, but we did not have choice we needed to continue our tripAlso Due to the account was frozen we could not pay for the Hotel for three daysSeveral attempts to withdraw cash from ATM was cancelled and needed to call Huntington from my Cell which cost me another Every time I called Huntington Representative reassured me this won't happen again until next day when account was frozen again and againHuntington destroyed my vacation completelyAll I ask is to have reimbursement for the difference in price for the rental car + my call to Huntington because Huntington did not deliver promise in the contract and I was not Able to use my money when travelled abroad
Regards, *** ***
Closed case with phone call with customer:-Apologized for any inconvenience-Confirmed dispute was reopened, reviewed, and that final credit of $has been credited to her account-Provided PRU contact info
Dear Ms***:
I’m writing in response to your complaint filed with the Revdex.com regarding a Speed Payment error to your Huntington installment loan account number ending in *** It was a pleasure talking with you on the telephone and this letter is a follow up to our December
14, conversation
First, please accept our apologies for any inconvenience this matter may have caused youWe have verified that on December 4, 2015, you contacted our Phone Bank customer service on to complete a $Speed Payment to your installment loanUnfortunately, our representative mis-keyed the payment as a $5,payment
Please accept our apologies for not having delivered the level of service that we are committed to providing youWe have discussed your comments at length with the appropriate level of Huntington management, so please know that your comments have been heard and we are using this concern as a coaching opportunity
December 10, 2015:
Huntington received notification from Fifth Third bank, that they were returning the $5,payment due to Non-Sufficient fundsOur system charged a $NSF fee to your installment loan due to this returned item (This fee has been removed from your account)
December 14, 2015:
As stated in our telephone conversation,
• After you make a $replacement payment to this loan, we will backdate it to December 4, This adjustment will remove the late fee from your account history and will recalculate the interest charged to your loanThe loan balance will reflect that this error did not happenOur records show that you completed a $Speed Payment after our conversation
• We also agreed to refund any overdraft fees that Fifth Third bank has charged you due to this Huntington errorWe asked you to email a statement showing the fees that you were chargedAfter a review of the statement you provided, we verified that you were charged two $overdraft fees
• We stated that we do not have a compensation program, however we would be happy to send you a $American Express gift cardYou stated that you did not want a gift card, you just wanted your overdraft fees returned to you
December 16, 2015:
Huntington sent check number *** in the amount of $to your address listed above via FedEx overnight mail (Tracking Number *** *** ***)
If I may be of further assistance to you, please feel free to contact me directly at ###-###-####or Toll Free at ###-###-#### (ask for extension *** We appreciate your business and the opportunity to respond to your concerns
Sincerely,
Bob A*** *** *** *** ***
Dear Mr***
I’m writing in response to your correspondence addressed to the Revdex.com (“Revdex.com”) regarding your concerns with your Huntington Voice Credit Card pending authorizations
I apologize for any inconvenience you may have been caused in this matter
Providing you with an excellent Huntington experience is our goal, and we are disappointed when we fall shortUnfortunately, you have limited viewing capabilities as you are an authorized user on this accountPlease note, your primary account holder is able to view some authorizations from transactions that have not posted to the account through the Huntington Online Card Manager System
Thank you for your suggestionPlease know, your feedback is very important to us in order to develop our product to fit your needsAs the Voice Credit Card is a new product to Huntington, we are continuously looking for ways to improveI have forwarded your suggestion to our Credit Card Product Management Team to review for any possible future enhancements
If you have further questions, you’re welcome to call me directly at ###-###-#### or ###-###-####, extension ***, and I’ll be happy to assist you
Sincerely,
*** ***
*** ***
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***
I am awaiting hard evidence that the business has attempted to contact me by phone, e-mail or mail in regards to this complaintI sent the requested papers they asked for weeks ago and still no responseI continue to call them and they continue to tell me that it is under investigation with no additional details.Thanks
Thank you for contacting The Huntington National Bank (“Huntington”)We are writing in response tothe complaint you forwarded to us regarding *** *** which we received on March 13, forreview.Please accept this correspondence as our confirmation that we have completed a thorough review of thismatter and have contacted *** *** directly in order to provide our response.If you have any questions, or need further assistance, you’re welcome to contact us at your firstconvenience.Sincerely, The Customer Advocacy TeamHuntington National Bank
Case closed with telephone call/letter to customer: - Explained why account had not been closed - Apologized for any misunderstanding regarding the customer’s intention to close the account - Refunded fees as a courtesy - Confirmed accounts are closed - Provided PRU contact information
Thank you for contacting The Huntington National Bank (“Huntington”). We are writing in response to the complaint you forwarded to us regarding *** ***, which we received on April 17, for review Please accept this correspondence as our confirmation that we have completed a thorough review of this matter and have contacted *** *** directly in order to provide our response If you have any questions, or need further assistance, you’re welcome to contact us at your first convenienceSincerely, The Customer Advocacy Team Huntington National Bank
I don't have anything in writing from the banker That information was all communicated verbally over the phone
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution to be okayHuntington was willing to refund the fees and give me a temporary credit. They did contact me via letterI received it in the mailI am worried about ** *** Global trying to pull from my accountThe lady on the phone said I need to cancel my debt cardI may have to go in to a branch to do thatI find it really frustrating that we cannot just block that company to be honest with youAt this point I have no choiceI have received a nasty letter from the ** *** Global compliance department trying to retain my businessThey are upset I filed a disputeI am returning the product I did not ask forI called to cancel the membership
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards, *** ***