Dear Ms [redacted] ,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Hello, We had a discussion with Mr [redacted] on 10/in regards to his concernsHe requested that we called him back to review in more detail the following dayWe have tried multiple times since then and both of the numbers that we have on file for him are no longer in serviceIf he could please call our offices back we are happy to reach a satisfactory resolutionThank you
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again We apologize for any confusion about what the available balance was a result of Please feel free to reach out with any additional questions or concernsiQ [redacted] | [redacted] | [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, my card number has changed due to my bank issuing a new card a few weeks agoSomeone needs to contact me for the correct card information Call me at [redacted] Regards, [redacted]
Ms [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Complaint: [redacted] I am rejecting this response because:I would like to have the money placed back in my account and we go our separate waysYou said it your self there is no excuse Regards, [redacted]
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returnsIf we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these casesRegarding [redacted] account, of his denied returns were denied for lack of our ability to contact the consumer to verify the returnWe would be happy to provide full credit for all of the denied returns (leads at $each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
We spoke to [redacted] on 9/and we have also followed up again today with a Voicemail to ensure that we have resolved any outstanding issuesWe will reach out again next week with a phone call to review things in more detailIf [redacted] would like to give us a call back a member of our team will be happy to work towards a resolution
Complaint: [redacted] I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $per month Regards, [redacted] ***
Dear Mr [redacted] -We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systemsPlease do not hesitate to reach out with further questions or concerns.Thank you
Dear [redacted] We greatly apologize for any inconvenience these calls or messages may have caused youThis notice is to inform you that you have been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationIt can sometimes take a few days for the proper changes to propagate through their systems Please do not hesitate to reach out with further questionsThank you
Complaint: [redacted] I am rejecting this response because: no one with the company said I wasn't eligibleThey told me that they didn't have any plans for $per monthThere is a differenceThe company flat out advertised $19/mo plans and when I called they said that they had no plans for $per month! Regards, [redacted] ***
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Ms [redacted] and they were able to arrive at an agreeable resolution to her concernsWe appreciate her business and apologize for any frustrations she may have had with our service
Complaint: [redacted] I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respondI am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $because I realized early that no filtering was being done on this leads whatsoeverOne of the leads was literally called " [redacted] ***" and was sent as a Premium Lead! The other was [redacted] who resided on [redacted] , and email of [redacted] Why would I want a Service Plan that I have to pay a monthly fee of $to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issueI tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of serviceAgain, I just want my money back and do not wish to ever use this service again Regards, [redacted]
Hello Ms***,We apologize for any inconvenience these calls and messages have caused youWe would just like to confirm that your information has now been added to our Do Not Contact listNotices have been sent out to any partner who may have received your information.Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr [redacted] has had with response times from our Customer Success team and the cycle time in receiving his refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were recent charges on the account (3/24, 3/and 3/27) each for $We have processed refunds for these charges and they should show back on his bank card with a few business daysHopefully we ever have the opportunity to earn his business again in the future
Dear Ms [redacted] - We are sorry that you received calls and messages from these companies This is not the experience that we try to cultivate for our consumers We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns We will continue to monitor their activity to ensure that all of our consumers have an optimal experience Please do not hesitate to reach out with further questions or concerns Thank you
Hello Ms [redacted] We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your informationPlease do not hesitate to reach out with any further questionsThank you
Mr [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your informationWe are still investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you
Dear Ms [redacted] ,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Hello, We had a discussion with Mr [redacted] on 10/in regards to his concernsHe requested that we called him back to review in more detail the following dayWe have tried multiple times since then and both of the numbers that we have on file for him are no longer in serviceIf he could please call our offices back we are happy to reach a satisfactory resolutionThank you
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again We apologize for any confusion about what the available balance was a result of Please feel free to reach out with any additional questions or concernsiQ [redacted] | [redacted] | [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, my card number has changed due to my bank issuing a new card a few weeks agoSomeone needs to contact me for the correct card information Call me at [redacted] Regards, [redacted]
Ms [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Complaint: [redacted] I am rejecting this response because:I would like to have the money placed back in my account and we go our separate waysYou said it your self there is no excuse Regards, [redacted]
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returnsIf we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these casesRegarding [redacted] account, of his denied returns were denied for lack of our ability to contact the consumer to verify the returnWe would be happy to provide full credit for all of the denied returns (leads at $each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
We spoke to [redacted] on 9/and we have also followed up again today with a Voicemail to ensure that we have resolved any outstanding issuesWe will reach out again next week with a phone call to review things in more detailIf [redacted] would like to give us a call back a member of our team will be happy to work towards a resolution
Complaint: [redacted] I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $per month Regards, [redacted] ***
Dear Mr [redacted] -We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systemsPlease do not hesitate to reach out with further questions or concerns.Thank you
Dear [redacted] We greatly apologize for any inconvenience these calls or messages may have caused youThis notice is to inform you that you have been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationIt can sometimes take a few days for the proper changes to propagate through their systems Please do not hesitate to reach out with further questionsThank you
Complaint: [redacted] I am rejecting this response because: no one with the company said I wasn't eligibleThey told me that they didn't have any plans for $per monthThere is a differenceThe company flat out advertised $19/mo plans and when I called they said that they had no plans for $per month! Regards, [redacted] ***
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Ms [redacted] and they were able to arrive at an agreeable resolution to her concernsWe appreciate her business and apologize for any frustrations she may have had with our service
Complaint: [redacted] I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respondI am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $because I realized early that no filtering was being done on this leads whatsoeverOne of the leads was literally called " [redacted] ***" and was sent as a Premium Lead! The other was [redacted] who resided on [redacted] , and email of [redacted] Why would I want a Service Plan that I have to pay a monthly fee of $to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issueI tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of serviceAgain, I just want my money back and do not wish to ever use this service again Regards, [redacted]
Hello Ms***,We apologize for any inconvenience these calls and messages have caused youWe would just like to confirm that your information has now been added to our Do Not Contact listNotices have been sent out to any partner who may have received your information.Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr [redacted] has had with response times from our Customer Success team and the cycle time in receiving his refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were recent charges on the account (3/24, 3/and 3/27) each for $We have processed refunds for these charges and they should show back on his bank card with a few business daysHopefully we ever have the opportunity to earn his business again in the future
Dear Ms [redacted] - We are sorry that you received calls and messages from these companies This is not the experience that we try to cultivate for our consumers We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns We will continue to monitor their activity to ensure that all of our consumers have an optimal experience Please do not hesitate to reach out with further questions or concerns Thank you
Hello Ms [redacted] We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your informationPlease do not hesitate to reach out with any further questionsThank you
Mr [redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your informationWe are still investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you