We have re-listened to the call that Mr *** had with our sales representative (which occurred on 7/16, not on 7/7) and confirmed that everything was explained correctlyThe only free service for the first week was our Service Plan (normally $39/mo) which was explained in the callThere is no free trial for Leads (we incur significant cost to generate our product and we have never offered free trials for leads) and the lead pricing and billing was also, in our view, clearly explained to Mr *** in the callWe have already refunded 15% of the Mr *** spend given that there were no returns, and unfortunately we will not be able to offer any additional refundWe apologize that the confusion occurred here and we have already attempted to reconcile it with a credit good towards future purchases which was rejected so at this point there is nothing more we can do
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, I am sorry Management wasn't available to assist you immediately with this request. We are on CST, which can sometimes conflict with agents in other areas of the countryI have requested a refund of $to your CC, and await confirmation from my accounting team. We will reach
out to confirm asap, this could take a few business days to post on your sideWe are sorry to hear that your experience was below expectations, your feedback is appreciated
Hello, We again apologize for any lack of service or performance received by Mr ***Per his request we have processed a refund check that will be mailed out to him at the address he providedIf we ever have the opportunity to earn his business again we would love the chance to earn it back. Thank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr*** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the
insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.In regards to the leads specifically we attempt our best to provide as much accurate data on the leads and there are times where some leads should be creditedWe apologize if there were some leads in question that should have been creditedIf Mr*** is willing to try our services again we can provide a $credit to his account for future purchases and we can have a representative reach out to him
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in MarchI did confirm with our Accounting Team that the refund check has been processed today and should be in the mail by Monday, May 9th, Hopefully we have the opportunity to earn her business in the future
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can
sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concerns.Thank you
Thank you for bringing this matter to our attentionA member of our team did reach out to speak to Mr*** in an attempt to address his concernsAfter talking with him we have agreed to process the refund requestedWhile his experience is not typical of our services we apologize for any
frustrations he may have hadHopefully we will have the opportunity to earn his business again in the future
Complaint: ***
I am rejecting this response because:There are more leads I should be credited for, but this was the man issueI need to speak with someone from your company or more leads need to be credited
Regards,
*** ***
Dear Mr***, We greatly apologize for the inconvenience that these calls and messages have caused youThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partners that may have received your informationIt can sometimes
take a few hours for the necessary changes to propagate through their systems. Please do not hesitate to reach out with further questions. Thank you
Complaint: ***
I am rejecting this response because: More money is due beyond what was sent to meThe account shows a balance I have a balance due of $This is not the amount they have returned to meIt is short by about $dollars
Regards,
*** ***
Thank you for bringing this matter to our attentionWe had a member of our Customer Success Team reach out and speak to MrBosshart todayThey were able to reach a satisfactory resolution and a scheduled call back will be set to discuss resuming his account with us
Complaint: ***
I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $per month
Regards,
*** ***
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns Thank you
Thank you for bringing this matter to our attentionIn reviewing the facts of the complaint it appears there was some significant confusion with Mr *** as to how our program worksThe day trial period he referenced was for our Service Plan, which is a set of value added features available
for a monthly subscription fee that bills after daysThis was explained by the sales rep but clearly there was confusion as our leads, which were what Mr *** signed up to purchase and which had a clear price displayed in his account, are never freeThe amount he was charged, $242.25, is the amount that was owed for two days worth of leads on 7/and 7/When we received his request to cancel on 7/his leads were immediately turned off as requestedA refund was not issued as there is no trial period for the leadsWe incur significant cost in generating the product and in accordance with our agreement we delivered said product to Mr *** at price that was displayed in his account. A supervisor did offer to give Mr *** a rather large credit good towards future free leads which was declinedBased on the call between Mr *** and the account management supervisor we do not wish to attempt to resolve the business relationship and will not offer any future credit to resolve this matterThat being said, we will process a refund for 15% of what was spent ($36.34) as Mr *** did not return any leads for credit and most agents see approximately a 15% credit rate for bad leads that they return to us and we credit back to their account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking into account how these types of tactics can affect some people's lives and means of communication to loved ones and business partners.
Regards,
*** ***
Hello,We are sorry that the initial response could not resolve the concernWhile we feel that the offer was fair we will proceed with a refund back to Mr***'s Folio account in the amount of $to cover the leads in questionHopefully we will be able to earn his business again in the near futureThanks
Complaint: ***
I am rejecting this response because: all explanations set here is nothing but fraudulent and deceitful business jargon and practices meant to throw dust into customer's eyes.The sales Representative did not mention any service plan involvement to me throughout our conversationShe only requested of me my sales demographics, and said I was soon to receive a first set of leads, and a second one;and I had one week to review until charges beginThis was on the July 7th,2015, and that she categorically said your account will be charged on July 24th,Their repeated "free Leads" explains nothingI did not expect to get free Leads from any Company when I searched for Leads.Neither anyone including who wrote this response expect anything free when they shop, but minds change for several reasons,and merchandise returned for refundsIt is only deceitful business that argue on customer's returnsI did not do any return of Leads to them because, the criteria which they had set for reason for return Leads,none of them fit into my reason of deceit.They had intentionally and immediately turned of my account; so I could not sign in and to attempt any returnsOf course, and truly, I decided later to return all the Leads by using any of their set reasons,no matter what; but I could not login againOn the issue of Service Plan, the other reason that makes me refute it is that, I came to know this company from the Insurance Company I worked with previously, and we were buying Leads from them.There is nothing so far as I know for any Service Plan, but the type and number of Leads provided we paid forTherefore, they have decided to use this explanation because they have realized I am working independently as an individual.I need them to Refund my $I have not used the Leads to make any sales from anyone.They can still send the same Leads to other Sales businesses
Regards,
*** ***
Dear Mr***, We sincerely apologize for the inconvenience caused to you by these calls and messagesThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information Please do not
hesitate to reach out with further questionsThank you
Thank you for reaching out, we are committed to resolving any customer issues as quickly as possible. I see that you have spoken to a Success Manager on the team, ***, and that we are currently working on resolution for credits not issued previously
We have re-listened to the call that Mr *** had with our sales representative (which occurred on 7/16, not on 7/7) and confirmed that everything was explained correctlyThe only free service for the first week was our Service Plan (normally $39/mo) which was explained in the callThere is no free trial for Leads (we incur significant cost to generate our product and we have never offered free trials for leads) and the lead pricing and billing was also, in our view, clearly explained to Mr *** in the callWe have already refunded 15% of the Mr *** spend given that there were no returns, and unfortunately we will not be able to offer any additional refundWe apologize that the confusion occurred here and we have already attempted to reconcile it with a credit good towards future purchases which was rejected so at this point there is nothing more we can do
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms***, I am sorry Management wasn't available to assist you immediately with this request. We are on CST, which can sometimes conflict with agents in other areas of the countryI have requested a refund of $to your CC, and await confirmation from my accounting team. We will reach
out to confirm asap, this could take a few business days to post on your sideWe are sorry to hear that your experience was below expectations, your feedback is appreciated
Hello, We again apologize for any lack of service or performance received by Mr ***Per his request we have processed a refund check that will be mailed out to him at the address he providedIf we ever have the opportunity to earn his business again we would love the chance to earn it back. Thank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr*** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the
insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.In regards to the leads specifically we attempt our best to provide as much accurate data on the leads and there are times where some leads should be creditedWe apologize if there were some leads in question that should have been creditedIf Mr*** is willing to try our services again we can provide a $credit to his account for future purchases and we can have a representative reach out to him
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in MarchI did confirm with our Accounting Team that the refund check has been processed today and should be in the mail by Monday, May 9th, Hopefully we have the opportunity to earn her business in the future
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can
sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concerns.Thank you
Thank you for bringing this matter to our attentionA member of our team did reach out to speak to Mr*** in an attempt to address his concernsAfter talking with him we have agreed to process the refund requestedWhile his experience is not typical of our services we apologize for any
frustrations he may have hadHopefully we will have the opportunity to earn his business again in the future
Complaint: ***
I am rejecting this response because:There are more leads I should be credited for, but this was the man issueI need to speak with someone from your company or more leads need to be credited
Regards,
*** ***
Dear Mr***, We greatly apologize for the inconvenience that these calls and messages have caused youThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partners that may have received your informationIt can sometimes
take a few hours for the necessary changes to propagate through their systems. Please do not hesitate to reach out with further questions. Thank you
Complaint: ***
I am rejecting this response because: More money is due beyond what was sent to meThe account shows a balance I have a balance due of $This is not the amount they have returned to meIt is short by about $dollars
Regards,
*** ***
Thank you for bringing this matter to our attentionWe had a member of our Customer Success Team reach out and speak to MrBosshart todayThey were able to reach a satisfactory resolution and a scheduled call back will be set to discuss resuming his account with us
Complaint: ***
I am rejecting this response because: They flat out told me on the phone that there was no plan at their business for $per month
Regards,
*** ***
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns Thank you
Thank you for bringing this matter to our attentionIn reviewing the facts of the complaint it appears there was some significant confusion with Mr *** as to how our program worksThe day trial period he referenced was for our Service Plan, which is a set of value added features available
for a monthly subscription fee that bills after daysThis was explained by the sales rep but clearly there was confusion as our leads, which were what Mr *** signed up to purchase and which had a clear price displayed in his account, are never freeThe amount he was charged, $242.25, is the amount that was owed for two days worth of leads on 7/and 7/When we received his request to cancel on 7/his leads were immediately turned off as requestedA refund was not issued as there is no trial period for the leadsWe incur significant cost in generating the product and in accordance with our agreement we delivered said product to Mr *** at price that was displayed in his account. A supervisor did offer to give Mr *** a rather large credit good towards future free leads which was declinedBased on the call between Mr *** and the account management supervisor we do not wish to attempt to resolve the business relationship and will not offer any future credit to resolve this matterThat being said, we will process a refund for 15% of what was spent ($36.34) as Mr *** did not return any leads for credit and most agents see approximately a 15% credit rate for bad leads that they return to us and we credit back to their account
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for taking into account how these types of tactics can affect some people's lives and means of communication to loved ones and business partners.
Regards,
*** ***
Hello,We are sorry that the initial response could not resolve the concernWhile we feel that the offer was fair we will proceed with a refund back to Mr***'s Folio account in the amount of $to cover the leads in questionHopefully we will be able to earn his business again in the near futureThanks
Complaint: ***
I am rejecting this response because: all explanations set here is nothing but fraudulent and deceitful business jargon and practices meant to throw dust into customer's eyes.The sales Representative did not mention any service plan involvement to me throughout our conversationShe only requested of me my sales demographics, and said I was soon to receive a first set of leads, and a second one;and I had one week to review until charges beginThis was on the July 7th,2015, and that she categorically said your account will be charged on July 24th,Their repeated "free Leads" explains nothingI did not expect to get free Leads from any Company when I searched for Leads.Neither anyone including who wrote this response expect anything free when they shop, but minds change for several reasons,and merchandise returned for refundsIt is only deceitful business that argue on customer's returnsI did not do any return of Leads to them because, the criteria which they had set for reason for return Leads,none of them fit into my reason of deceit.They had intentionally and immediately turned of my account; so I could not sign in and to attempt any returnsOf course, and truly, I decided later to return all the Leads by using any of their set reasons,no matter what; but I could not login againOn the issue of Service Plan, the other reason that makes me refute it is that, I came to know this company from the Insurance Company I worked with previously, and we were buying Leads from them.There is nothing so far as I know for any Service Plan, but the type and number of Leads provided we paid forTherefore, they have decided to use this explanation because they have realized I am working independently as an individual.I need them to Refund my $I have not used the Leads to make any sales from anyone.They can still send the same Leads to other Sales businesses
Regards,
*** ***
Dear Mr***, We sincerely apologize for the inconvenience caused to you by these calls and messagesThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information Please do not
hesitate to reach out with further questionsThank you
Thank you for reaching out, we are committed to resolving any customer issues as quickly as possible. I see that you have spoken to a Success Manager on the team, ***, and that we are currently working on resolution for credits not issued previously