Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed? Regards, [redacted]
We are sorry that Mr [redacted] does not find our proposal satisfactoryThe Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with usWe are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switchSomeone from our customer success team will reach out to him tomorrow to discuss further
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainAs her refund is from a pre-payment that occurred on her account before the system upgrade, we can 100% guarantee that the refund for Ms [redacted] in the amount of $wither has already been processed or will be immediatelyThis refund was requested in late March and has now been escalated for a second time to ensure that the check is issued (which is unfortunately the only way the refund can be issued given the system upgrade)
Thank you for bringing this matter to our attentionWe have made multiple attempts to reach Mr [redacted] however we have been unable to reach himIf he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her deposit. In looking at... her invoices on the account she had $368 of promo funds that we matched. If she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchases. We also have process a refund to her credit card for the $100 that was charged on March 10th, 2016. If this is agreeable to her we will have a representative reach out to her.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking into account how these types of tactics can affect some people's lives and means of communication to loved ones and business partners Regards, *** [redacted]
Mr [redacted] ,We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been placed on your Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our serviceI see that his card was processed for $on the 23rd of MarchWhile our team has offered a $credit back to his account we would be willing to offer a credit of $future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
[redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Dear Ms [redacted] ,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you.Tell us why here
Hi,We have a corporate relationship with Mr [redacted] 's company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr [redacted] will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver Regards, [redacted]
We would like the opportunity to speak with Mr [redacted] directly to address his concernsIf it is acceptable to him we can have a member of our Customer Success Team reach out to him directlyIf this is fine we will reach out to the phone number provided to discuss things with him
Dear [redacted] ***, We greatly apologize for the inconvenience these calls and messages have caused youThis message is to confirm that we have added you to our Do Not Contact ListNotices have been sent via email to anyone who may have received your information It can sometimes take a few days for companies to adjust their practices after receiving the noticePlease do not hesitate to reach out with further questions Thank you
Thank you for bringing this matter to our attentionWe are attempting to pull the recorded call between Ms [redacted] and our sales rep to confirm the complaint and assuming it is verified we will refund the money spent on the leads received prior to the sgeed to scheduleWe will have an account manager reach out to Ms [redacted] early next week to confirm
Our apologies for the delayed response on this, we have been working in parallel to resolve Mr [redacted] *ssue and believe we have done so. On 11/10 we processed a refund of $1,212.45 (the amount of the over billing that our system issue caused) back to Mr [redacted] via the Farmers Folio program that he... used to pay for the leads, and on 11/19 a personal check for $500 was issued. The check should arrive any day if it has not already. The Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing time. Please let us know if there are any additional questions or concerns.
Complaint: ***
I am rejecting this response because:I feel that AWL tactics for stating that I wasn't notified about the balance is unethicalMy email address has not changed and the only email notification I received was a year after the incident in questionThe fact that the company would offer me a credit but ONLY if I do business with them further illustrates their unwillingness to do what is fair and rightI do not now or ever will again do business with this companyIt is my desire to receive a full refund and to have this incident reflected in the company's rating with the Revdex.comConsumers need to be aware and informed of this company's tacticsI will take this as a learning experience as along as I can help prevent this from happening to our consumers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed? Regards, [redacted]
We are sorry that Mr [redacted] does not find our proposal satisfactoryThe Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with usWe are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switchSomeone from our customer success team will reach out to him tomorrow to discuss further
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainAs her refund is from a pre-payment that occurred on her account before the system upgrade, we can 100% guarantee that the refund for Ms [redacted] in the amount of $wither has already been processed or will be immediatelyThis refund was requested in late March and has now been escalated for a second time to ensure that the check is issued (which is unfortunately the only way the refund can be issued given the system upgrade)
Thank you for bringing this matter to our attentionWe have made multiple attempts to reach Mr [redacted] however we have been unable to reach himIf he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him
We have received confirmation that the refund check for $was processed on 4/15/
Thank you for bringing this matter to our attention. We apologize for the experience that [redacted] had with our service, and the results are not typical. In researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her deposit. In looking at... her invoices on the account she had $368 of promo funds that we matched. If she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchases. We also have process a refund to her credit card for the $100 that was charged on March 10th, 2016. If this is agreeable to her we will have a representative reach out to her.
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meThank you for taking into account how these types of tactics can affect some people's lives and means of communication to loved ones and business partners Regards, *** [redacted]
Mr [redacted] ,We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been placed on your Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our serviceI see that his card was processed for $on the 23rd of MarchWhile our team has offered a $credit back to his account we would be willing to offer a credit of $future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
[redacted] - We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you
Dear Ms [redacted] ,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concernsThank you.Tell us why here
Hi,We have a corporate relationship with Mr [redacted] 's company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr [redacted] will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver Regards, [redacted]
We would like the opportunity to speak with Mr [redacted] directly to address his concernsIf it is acceptable to him we can have a member of our Customer Success Team reach out to him directlyIf this is fine we will reach out to the phone number provided to discuss things with him
Dear [redacted] ***, We greatly apologize for the inconvenience these calls and messages have caused youThis message is to confirm that we have added you to our Do Not Contact ListNotices have been sent via email to anyone who may have received your information It can sometimes take a few days for companies to adjust their practices after receiving the noticePlease do not hesitate to reach out with further questions Thank you
Thank you for bringing this matter to our attentionWe are attempting to pull the recorded call between Ms [redacted] and our sales rep to confirm the complaint and assuming it is verified we will refund the money spent on the leads received prior to the sgeed to scheduleWe will have an account manager reach out to Ms [redacted] early next week to confirm
Our apologies for the delayed response on this, we have been working in parallel to resolve Mr [redacted] *ssue and believe we have done so. On 11/10 we processed a refund of $1,212.45 (the amount of the over billing that our system issue caused) back to Mr [redacted] via the Farmers Folio program that he... used to pay for the leads, and on 11/19 a personal check for $500 was issued. The check should arrive any day if it has not already. The Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing time. Please let us know if there are any additional questions or concerns.
Complaint: ***
I am rejecting this response because:I feel that AWL tactics for stating that I wasn't notified about the balance is unethicalMy email address has not changed and the only email notification I received was a year after the incident in questionThe fact that the company would offer me a credit but ONLY if I do business with them further illustrates their unwillingness to do what is fair and rightI do not now or ever will again do business with this companyIt is my desire to receive a full refund and to have this incident reflected in the company's rating with the Revdex.comConsumers need to be aware and informed of this company's tacticsI will take this as a learning experience as along as I can help prevent this from happening to our consumers.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***