Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returnsIf
we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these casesRegarding ** *** account, of his denied returns were denied for lack of our ability to contact the consumer to verify the returnWe would be happy to provide full credit for all of the denied returns (leads at $each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the
*** system upgrade and while we recognize that is no excuse, we did want to attempt to explainIn regards to the performance of the leads sent to Ms*** while this is not typical we apologize and understand that they were not working for herWith that we are processing refunds back to her card on file in the amount of $We also have a member of the team reaching out to her directly to better understand her experience and we would be grateful if we have the opportunity to earn her business again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: They are still giving wrong information, I didn't request cancellation at the end of March, I did on March 11th, I spoke with an account manager who apologized and said my cancellation was just processed, and I will get my refund within business daysI called after that passed( after over hrs of waiting on the phone and several days of my calls just getting disconnected or sending me to voicemail) The lady I spoke with said my Cancellation was processed on the 24th and will get my refund days after that, I explained that I was told something else earlier, I insisted that a manager send me an email so I can have a written prove I will get my money this time, A manager emailed me and confirmed I will get my money within business daysWell that passed again, I emailed her to please check on the status of my refund, my email was ignoredI then called last Friday, a rep said my check was mailed that Friday, I asked if she was sure, she put me on hold, came back and said it will be mailed out on Monday( another conflicting information)I called back this Monday to confirm my check was mailed out, I was put on hold for an extremely long time, the rep came back and said the check was processed and 'should have left the building', I asked if she can confirm, she honestly said noOnce again I asked if a manager can call me, I surprisingly received a call from the manager who said my check was being mailed, I asked if it had left the buildingShe said yes, and I should receive it in business days( which is weeks!), I'm not sure why it will take weeks for any mail within the US to be delivered but oh wellNow Allweb leads response to by Revdex.com complain is they will escalate my request, I have heard this so many times, It means nothingThey didn't confirm my check was mailed in their responseI have heard so many lies, from my refund being put back on my credit card to a check being mailed to me, and different dates for my CancellationThis is a bad company, It was good when it was Insurance Quote with great customer service but as gone way down hill since Allweb leads bought itI think all Insurance Agent like me that had their money illegally withheld for over a month should sue
Regards,
*** ***
Thank you for bringing this matter to our attentionWe did have a representative reach out and review Ilya's account to resolve the concernsIf there are any other questions please reach out to our team and we will be happy to review
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The requested refund was for the charges in the amount of $and the amount credited was only $
Regards,
*** ***
Dear Ms***, We greatly apologize for any inconvenience these calls or messages may have caused youThis message is to confirm that your information has been added to our Do Not Contact ListNotices have been sent via email to any partners who may have received your
information. Please do not hesitate to reach out with further questionsThank you
Complaint: ***
I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respondI am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $because I realized early that no filtering was being done on this leads whatsoeverOne of the leads was literally called "*** ***" and was sent as a Premium Lead! The other was *** *** who resided on *** ***, and email of ***Why would I want a Service Plan that I have to pay a monthly fee of $to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issueI tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of serviceAgain, I just want my money back and do not wish to ever use this service again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Nothing short of a full $REFUND will be acceptedAs I have said numerous times, All Web Leads' "product" is a total fraud, and as stated before, offering ANY type of credit to purchase more fraudulent leads is a complete insultI am prepared to take my case to the State's Attorney General's office if I do not receive a complete REFUND!
Regards,
*** ***
*** ***We apologize for any inconvenience these messages and calls have caused youWe want you to know that your information has been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with
further questionsThank you
***,I am very sorry to hear about your past experience with the lead programI did locate an account from 2/2017, and would love to connect with you to discussI called the number provided, and left a message with my direct #I am confident we will be able to address your concerns and
resolve quickly.Thank you,*** ***
Manager of Customer Success
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Dear *** *** We greatly apologize for any inconvenience these calls or messages may have caused youThis notice is to inform you that you have been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationIt can sometimes
take a few days for the proper changes to propagate through their systems Please do not hesitate to reach out with further questionsThank you
Complaint: ***
I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Mr*** and they were able to arrive at an agreeable resolution to his concernsWe appreciate his business and apologize for any frustrations he may have had with our service
Dear *** ***, We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partner who may have received your information Please do not
hesitate to reach out with further questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our service, and in particular with our return verification policy which requires that our Returns Verification team is able to speak with a consumer to independently verify all returnsIf
we are unable to verify the return reason via a live conversation, then we are not able to provide credit for the return as there are thousands of good leads returned every day so we cannot simply given the benefit of the doubt in these casesRegarding ** *** account, of his denied returns were denied for lack of our ability to contact the consumer to verify the returnWe would be happy to provide full credit for all of the denied returns (leads at $each = $78) good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the
*** system upgrade and while we recognize that is no excuse, we did want to attempt to explainIn regards to the performance of the leads sent to Ms*** while this is not typical we apologize and understand that they were not working for herWith that we are processing refunds back to her card on file in the amount of $We also have a member of the team reaching out to her directly to better understand her experience and we would be grateful if we have the opportunity to earn her business again
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: They are still giving wrong information, I didn't request cancellation at the end of March, I did on March 11th, I spoke with an account manager who apologized and said my cancellation was just processed, and I will get my refund within business daysI called after that passed( after over hrs of waiting on the phone and several days of my calls just getting disconnected or sending me to voicemail) The lady I spoke with said my Cancellation was processed on the 24th and will get my refund days after that, I explained that I was told something else earlier, I insisted that a manager send me an email so I can have a written prove I will get my money this time, A manager emailed me and confirmed I will get my money within business daysWell that passed again, I emailed her to please check on the status of my refund, my email was ignoredI then called last Friday, a rep said my check was mailed that Friday, I asked if she was sure, she put me on hold, came back and said it will be mailed out on Monday( another conflicting information)I called back this Monday to confirm my check was mailed out, I was put on hold for an extremely long time, the rep came back and said the check was processed and 'should have left the building', I asked if she can confirm, she honestly said noOnce again I asked if a manager can call me, I surprisingly received a call from the manager who said my check was being mailed, I asked if it had left the buildingShe said yes, and I should receive it in business days( which is weeks!), I'm not sure why it will take weeks for any mail within the US to be delivered but oh wellNow Allweb leads response to by Revdex.com complain is they will escalate my request, I have heard this so many times, It means nothingThey didn't confirm my check was mailed in their responseI have heard so many lies, from my refund being put back on my credit card to a check being mailed to me, and different dates for my CancellationThis is a bad company, It was good when it was Insurance Quote with great customer service but as gone way down hill since Allweb leads bought itI think all Insurance Agent like me that had their money illegally withheld for over a month should sue
Regards,
*** ***
Thank you for bringing this matter to our attentionWe did have a representative reach out and review Ilya's account to resolve the concernsIf there are any other questions please reach out to our team and we will be happy to review
Complaint: ***
I am rejecting this response because: I have only received $in refunds to date back to my card
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The requested refund was for the charges in the amount of $and the amount credited was only $
Regards,
*** ***
Dear Ms***, We greatly apologize for any inconvenience these calls or messages may have caused youThis message is to confirm that your information has been added to our Do Not Contact ListNotices have been sent via email to any partners who may have received your
information. Please do not hesitate to reach out with further questionsThank you
Complaint: ***
I am rejecting this response because: It took after several attempts which are well documented and having to contact the Revdex.com about this for anyone to respondI am a very patient person but this was unbelievable and now you want to offer me credit to continue? I simply want my money back for the bogus leads I received which thankfully was only $because I realized early that no filtering was being done on this leads whatsoeverOne of the leads was literally called "*** ***" and was sent as a Premium Lead! The other was *** *** who resided on *** ***, and email of ***Why would I want a Service Plan that I have to pay a monthly fee of $to get customer service when I am already buying leads??????? A Service Plan is simply just additional money for All Web Leads! A customer should always be able to stop the leads that they receive at any time and should be able to reach actual representative from your organization if they have an issueI tried several times and it got to the point that my phone number was recognized and your system would automatically route me to a voicemail that would simply tell me (which it did not do originally) that my account was not setup for this type of serviceAgain, I just want my money back and do not wish to ever use this service again
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Nothing short of a full $REFUND will be acceptedAs I have said numerous times, All Web Leads' "product" is a total fraud, and as stated before, offering ANY type of credit to purchase more fraudulent leads is a complete insultI am prepared to take my case to the State's Attorney General's office if I do not receive a complete REFUND!
Regards,
*** ***
*** ***We apologize for any inconvenience these messages and calls have caused youWe want you to know that your information has been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with
further questionsThank you
***,I am very sorry to hear about your past experience with the lead programI did locate an account from 2/2017, and would love to connect with you to discussI called the number provided, and left a message with my direct #I am confident we will be able to address your concerns and
resolve quickly.Thank you,*** ***
Manager of Customer Success
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Dear *** *** We greatly apologize for any inconvenience these calls or messages may have caused youThis notice is to inform you that you have been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationIt can sometimes
take a few days for the proper changes to propagate through their systems Please do not hesitate to reach out with further questionsThank you
Complaint: ***
I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Mr*** and they were able to arrive at an agreeable resolution to his concernsWe appreciate his business and apologize for any frustrations he may have had with our service
Dear *** ***, We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partner who may have received your information Please do not
hesitate to reach out with further questionsThank you