Ms*** We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information. Please do not
hesitate to reach out with further questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the confusion and frustration over the outstanding balance notification that occurred so long after the purchase was madeMr *** feedback is appreciated and will be incorporated to the best of our abilitiesIn this case,
so much time had passed as the email he received was part of an annual audit of outstanding balances due (that normally occurs earlier in the year) for the prior yearThe balance due was based on leads received in accordance with our agreement, and our assessment is that the leads were legitimately received as there was return activity on the account at the time.We very much appreciate Mr *** paying the balance due and feel that it is unfortunate it came to thisIn attempt to make amends over the frustration caused by the length of time between service provided and collection attempt, if he would like to resume services with us we would be happy to issue a credit good towards future leads or warm transfers for the amount he recently paid
Complaint: ***
I am rejecting this response because: if you sell me what you advertise as "Qualified" and "Premium" home leads, and refuse to offer a refund, even when the lead includes an apartment number in the online request form, when the State Department of Assessment and Taxation provides that it is an apartment complex at the address provided, and when 360Value shows an apartment complex at the specified address when I am completing the quote, should I not be refunded for these leads even if I do not come back to All Web Leads? Is this not advertising fraud? Advertising on product, a Qualified or Premium lead, but selling me a renter's lead?
Regards,
*** ***
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.
It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Dear Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Dear Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe apologize for the experience that ** *** had with our service and for the difficult in getting the account cancelledFor our customers' own security purposes, it is our policy to receive cancellation requests in writing before we can officially
cancel an accountThis allows us to ensure the request is actually from the account holderIt is our policy to prevent future leads from being sent once we receive a verbal request however which it looks like was adhered to in this caseThere are several documented v-mail messages that do not request a cancellation and the first record of the cancellation was on 4/1/whereas the last lead received was on 3/25/The account is currently Closed in our system and no additional product will be sentThat being said, if ** *** would like to give AWL another try we would be happy to provide a $credit good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Hello, We had a discussion with Mr*** on 10/in regards to his concernsHe requested that we called him back to review in more detail the following dayWe have tried multiple times since then and both of the numbers that we have on file for him are no longer in serviceIf he could please
call our offices back we are happy to reach a satisfactory resolutionThank you
Complaint: ***
I am rejecting this response because:I have worked with or different people who told me it would be resolved The "credit" is the money I directly paid in, so it is not really a credit I am not interested in additional "credit" for leads since I have been an active member for months now and still received ZERO leads The additional credit is meaningless when it is never backed up by useable leads I no longer have any trust in this company My money should be refunded as no service was ever rendered.Regards,
*** ***
We completely understand your frustration and want to apologize for the recent experience with our organizationWe are in the process of increasing staff on our support team to ensure that we are able to assist everyone in a timely mannerIn reference to the Service Plan offering, this is a unique
subscription based service that offers some additional features for your account including but not limited to: unlimited account pausing, ability to add a schedule to the account, weekday and weekend based discounts, additional return reasons and escalated support via phone and live chatService Plan is highly recommended during the account setup; however, it is not mandatory, and in the event an account opts out of Service Plan, they will still be able to contact support via our Contact Support link inside of the account as well as email and phone support - however it will not fall into the 'escalated support queue'In response to the bad leads that you did receive we want to sincerely apologize as well as there are times when consumers submit bogus information through quote request formsWe have many systems in place to catch and/or prevent bogus lead data from being routed out to customers, however there are times when the systems do not catch the bogus data and it can get routed outWe do have a return process in place to provide credit back for these leads once they are independently verified to be a bad or bogus leadGiven the poor experience that is outside of our operations, we would like to extend a special offer to youThis offer would include a complete review of the account settings, a $account credit for lead spend, as well as a credit for the first month of Service Plan to allow you to experience the additional features first hand and show you just how successful our Customer Acquisition Marketing Platform can be to growing your business with increased ROIs
Ms*** We greatly apologize for the inconvenience and distress these calls and messages have caused youThis message is to confirm that your personal information has been added to our Do Not Contact listNotices have been sent via email to any parties who may have received your
information. Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr *** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes
system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainPer his request to refund the $we have processed refunds in the amount of $to his credit cardHopefully, we have to opportunity to earn his business again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our serviceI see that his card was processed for $on the 23rd of MarchWhile our team has offered a $credit back to his account we would be willing to offer a credit of $future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
We would like the opportunity to speak with Mr*** directly to address his concernsIf it is acceptable to him we can have a member of our Customer Success Team reach out to him directlyIf this is fine we will reach out to the phone number provided to discuss things with him
Thank you for bringing this matter to our attentionWe have made multiple attempts to reach Mr*** however we have been unable to reach himIf he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him
Complaint: 1***
I am rejecting this response because: I do not want credit to the account I want the money refunded to meI do not wish to do business with an organization that will not talk and work with someone that is having issuesThe policy that you have to get a hold of a bad lead to verify the bad lead is not a good policyOf course they are not going to answer, they quit answering once they were being hounded by a bunch of people on the phone so they started screening the callsI want all of April returned to my personal account and my account with AWL to be closedEspecially since you guys are just like the leads you provide, nobody answers the phoneI call every week at different times of the day and all I ever get is a 11-minute hold time and a then I leave a voicemail to which nobody calls backI am keeping a record of how often I have called, emailed, and sent messages to which I have had one response that I responded to and got nothing back
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that *** *** had with our service, and the results are not typicalIn researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her depositIn looking at
her invoices on the account she had $of promo funds that we matchedIf she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchasesWe also have process a refund to her credit card for the $that was charged on March 10th, If this is agreeable to her we will have a representative reach out to her
Ms*** We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information. Please do not
hesitate to reach out with further questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the confusion and frustration over the outstanding balance notification that occurred so long after the purchase was madeMr *** feedback is appreciated and will be incorporated to the best of our abilitiesIn this case,
so much time had passed as the email he received was part of an annual audit of outstanding balances due (that normally occurs earlier in the year) for the prior yearThe balance due was based on leads received in accordance with our agreement, and our assessment is that the leads were legitimately received as there was return activity on the account at the time.We very much appreciate Mr *** paying the balance due and feel that it is unfortunate it came to thisIn attempt to make amends over the frustration caused by the length of time between service provided and collection attempt, if he would like to resume services with us we would be happy to issue a credit good towards future leads or warm transfers for the amount he recently paid
Complaint: ***
I am rejecting this response because: if you sell me what you advertise as "Qualified" and "Premium" home leads, and refuse to offer a refund, even when the lead includes an apartment number in the online request form, when the State Department of Assessment and Taxation provides that it is an apartment complex at the address provided, and when 360Value shows an apartment complex at the specified address when I am completing the quote, should I not be refunded for these leads even if I do not come back to All Web Leads? Is this not advertising fraud? Advertising on product, a Qualified or Premium lead, but selling me a renter's lead?
Regards,
*** ***
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.
It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Dear Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Dear Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your
information. It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe apologize for the experience that ** *** had with our service and for the difficult in getting the account cancelledFor our customers' own security purposes, it is our policy to receive cancellation requests in writing before we can officially
cancel an accountThis allows us to ensure the request is actually from the account holderIt is our policy to prevent future leads from being sent once we receive a verbal request however which it looks like was adhered to in this caseThere are several documented v-mail messages that do not request a cancellation and the first record of the cancellation was on 4/1/whereas the last lead received was on 3/25/The account is currently Closed in our system and no additional product will be sentThat being said, if ** *** would like to give AWL another try we would be happy to provide a $credit good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Hello, We had a discussion with Mr*** on 10/in regards to his concernsHe requested that we called him back to review in more detail the following dayWe have tried multiple times since then and both of the numbers that we have on file for him are no longer in serviceIf he could please
call our offices back we are happy to reach a satisfactory resolutionThank you
Complaint: ***
I am rejecting this response because:I have worked with or different people who told me it would be resolved The "credit" is the money I directly paid in, so it is not really a credit I am not interested in additional "credit" for leads since I have been an active member for months now and still received ZERO leads The additional credit is meaningless when it is never backed up by useable leads I no longer have any trust in this company My money should be refunded as no service was ever rendered.Regards,
*** ***
We completely understand your frustration and want to apologize for the recent experience with our organizationWe are in the process of increasing staff on our support team to ensure that we are able to assist everyone in a timely mannerIn reference to the Service Plan offering, this is a unique
subscription based service that offers some additional features for your account including but not limited to: unlimited account pausing, ability to add a schedule to the account, weekday and weekend based discounts, additional return reasons and escalated support via phone and live chatService Plan is highly recommended during the account setup; however, it is not mandatory, and in the event an account opts out of Service Plan, they will still be able to contact support via our Contact Support link inside of the account as well as email and phone support - however it will not fall into the 'escalated support queue'In response to the bad leads that you did receive we want to sincerely apologize as well as there are times when consumers submit bogus information through quote request formsWe have many systems in place to catch and/or prevent bogus lead data from being routed out to customers, however there are times when the systems do not catch the bogus data and it can get routed outWe do have a return process in place to provide credit back for these leads once they are independently verified to be a bad or bogus leadGiven the poor experience that is outside of our operations, we would like to extend a special offer to youThis offer would include a complete review of the account settings, a $account credit for lead spend, as well as a credit for the first month of Service Plan to allow you to experience the additional features first hand and show you just how successful our Customer Acquisition Marketing Platform can be to growing your business with increased ROIs
Ms*** We greatly apologize for the inconvenience and distress these calls and messages have caused youThis message is to confirm that your personal information has been added to our Do Not Contact listNotices have been sent via email to any parties who may have received your
information. Please do not hesitate to reach out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr *** has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the insuranceQuotes
system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainPer his request to refund the $we have processed refunds in the amount of $to his credit cardHopefully, we have to opportunity to earn his business again in the future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Ms*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our serviceI see that his card was processed for $on the 23rd of MarchWhile our team has offered a $credit back to his account we would be willing to offer a credit of $future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
We would like the opportunity to speak with Mr*** directly to address his concernsIf it is acceptable to him we can have a member of our Customer Success Team reach out to him directlyIf this is fine we will reach out to the phone number provided to discuss things with him
Thank you for bringing this matter to our attentionWe have made multiple attempts to reach Mr*** however we have been unable to reach himIf he can contact our Customer Success Team we will be more than happy to review the details and I am confident that we can resolve thing for him
Complaint: 1***
I am rejecting this response because: I do not want credit to the account I want the money refunded to meI do not wish to do business with an organization that will not talk and work with someone that is having issuesThe policy that you have to get a hold of a bad lead to verify the bad lead is not a good policyOf course they are not going to answer, they quit answering once they were being hounded by a bunch of people on the phone so they started screening the callsI want all of April returned to my personal account and my account with AWL to be closedEspecially since you guys are just like the leads you provide, nobody answers the phoneI call every week at different times of the day and all I ever get is a 11-minute hold time and a then I leave a voicemail to which nobody calls backI am keeping a record of how often I have called, emailed, and sent messages to which I have had one response that I responded to and got nothing back
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that *** *** had with our service, and the results are not typicalIn researching the complaint, there was a balance of funds from a Promotion she took advantage of where we matched her depositIn looking at
her invoices on the account she had $of promo funds that we matchedIf she would be willing to try our service again we will ensure that she has our matched portion of the promo funds available and on her account to use for future lead purchasesWe also have process a refund to her credit card for the $that was charged on March 10th, If this is agreeable to her we will have a representative reach out to her