Complaint: ***
I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Hi,We have a corporate relationship with Mr***'s company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr *** will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting system
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follwith him via telephone next week to try and resolve any outstanding concerns on his account
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that Ms *** has had with response times from our Customer Success team in resolving her issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainMs***'s account was closed per her request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs
Thank you for bringing this matter to our attentionWhile we try our best to validate leads for accuracy there are times where we are unable to do soWe would be happy to provide credit for the leads in question back to his account and in additional apply a $account credit for additional
lead purchasesIf this resolution is acceptable we will have a member of our Customer Success Team reach out to apply the credit and review the account
Complaint: ***
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered)I will only accept this response once I receive the $
Regards,
*** ***
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. We are still
investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this to our attentionWe apologize for the experience Mr *** had with our serviceI do see that he worked with the team and we have refunded a total of $back to his card on file with usWe hope that we have the opportunity to earn his business again in the future
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.
It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionMr*** was able to connect with a member of our Customer Success Team today and they were able to resolve his issues and concernsIf there is any further questions or concerns please reach out to our team
Thank you for bringing this matter to our attentionIt does appear that the account was paused on 9/when the call was sent and the charge occurredIt is standard policy for us to charge for a refused live transfer, however in this case it appears there mayhave been a technical
glitchWe will refund the $that was charged and will have someone on our Customer Success team reach out to attempt to salvage the relationship
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I had to call them to follow up, I called yesterday and they claim to have called me twice on my business lineThe rep said it was disconnected it is not that is the number I called them fromThe company said they will call me today after reviewing the issue again.We will see if they follow through
Thank you for bringing this matter to our attentionWe apologize for the confusion and frustration over the outstanding balance notification that occurred so long after the purchase was madeMr *** feedback is appreciated and will be incorporated to the best of our abilitiesIn this case,
so much time had passed as the email he received was part of an annual audit of outstanding balances due (that normally occurs earlier in the year) for the prior yearThe balance due was based on leads received in accordance with our agreement, and our assessment is that the leads were legitimately received as there was return activity on the account at the time.We very much appreciate Mr *** paying the balance due and feel that it is unfortunate it came to thisIn attempt to make amends over the frustration caused by the length of time between service provided and collection attempt, if he would like to resume services with us we would be happy to issue a credit good towards future leads or warm transfers for the amount he recently paid
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of
Please feel free to reach out with any additional questions or concernsiQ *** | *** | ***
Ms*** We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information. Please do not
hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem
I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Hi,We have a corporate relationship with Mr***'s company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr *** will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting system
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follwith him via telephone next week to try and resolve any outstanding concerns on his account
Complaint: ***
I am rejecting this response because:I am rejecting this response because: I don't believe my refund was processed on 04/15/as I'm yet to receive it and its 04/25/2016, No simple mail package within the US takes days to deliver.
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that Ms *** has had with response times from our Customer Success team in resolving her issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainMs***'s account was closed per her request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs
Thank you for bringing this matter to our attentionWhile we try our best to validate leads for accuracy there are times where we are unable to do soWe would be happy to provide credit for the leads in question back to his account and in additional apply a $account credit for additional
lead purchasesIf this resolution is acceptable we will have a member of our Customer Success Team reach out to apply the credit and review the account
Complaint: ***
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered)I will only accept this response once I receive the $
Regards,
*** ***
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. We are still
investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this to our attentionWe apologize for the experience Mr *** had with our serviceI do see that he worked with the team and we have refunded a total of $back to his card on file with usWe hope that we have the opportunity to earn his business again in the future
Dear Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information.
It can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionMr*** was able to connect with a member of our Customer Success Team today and they were able to resolve his issues and concernsIf there is any further questions or concerns please reach out to our team
Thank you for bringing this matter to our attentionIt does appear that the account was paused on 9/when the call was sent and the charge occurredIt is standard policy for us to charge for a refused live transfer, however in this case it appears there mayhave been a technical
glitchWe will refund the $that was charged and will have someone on our Customer Success team reach out to attempt to salvage the relationship
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I had to call them to follow up, I called yesterday and they claim to have called me twice on my business lineThe rep said it was disconnected it is not that is the number I called them fromThe company said they will call me today after reviewing the issue again.We will see if they follow through
Thank you for bringing this matter to our attentionWe apologize for the confusion and frustration over the outstanding balance notification that occurred so long after the purchase was madeMr *** feedback is appreciated and will be incorporated to the best of our abilitiesIn this case,
so much time had passed as the email he received was part of an annual audit of outstanding balances due (that normally occurs earlier in the year) for the prior yearThe balance due was based on leads received in accordance with our agreement, and our assessment is that the leads were legitimately received as there was return activity on the account at the time.We very much appreciate Mr *** paying the balance due and feel that it is unfortunate it came to thisIn attempt to make amends over the frustration caused by the length of time between service provided and collection attempt, if he would like to resume services with us we would be happy to issue a credit good towards future leads or warm transfers for the amount he recently paid
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of
Please feel free to reach out with any additional questions or concernsiQ *** | *** | ***
Ms*** We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information. Please do not
hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem
I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed?
Regards,
*** ***