Hi,We have a corporate relationship with Mr***'s company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr *** will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Dear Ms*** - We are sorry that you received calls and messages from these companies. This is not the experience that we try to cultivate for our consumers. We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way. Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns. We will continue to monitor their activity to ensure that all of our consumers have an optimal experience Please do not hesitate to reach out with further questions or concerns Thank you
Dear Mr*** -We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that Ms *** has had with response times from our Customer Success team in resolving her issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainMs***'s account was closed per her request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs
Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting system
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follwith him via telephone next week to try and resolve any outstanding concerns on his account
Complaint: ***
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered)I will only accept this response once I receive the $
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWhile we try our best to validate leads for accuracy there are times where we are unable to do soWe would be happy to provide credit for the leads in question back to his account and in additional apply a $account credit for additional
lead purchasesIf this resolution is acceptable we will have a member of our Customer Success Team reach out to apply the credit and review the account
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. We are still
investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem
I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed?
Regards,
*** ***
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of
Please feel free to reach out with any additional questions or concernsiQ *** | *** | ***
Thank you for bringing this matter to our attentionIt does appear that the account was paused on 9/when the call was sent and the charge occurredIt is standard policy for us to charge for a refused live transfer, however in this case it appears there mayhave been a technical
glitchWe will refund the $that was charged and will have someone on our Customer Success team reach out to attempt to salvage the relationship
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionMr*** was able to connect with a member of our Customer Success Team today and they were able to resolve his issues and concernsIf there is any further questions or concerns please reach out to our team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I have decided to close out my account with the company, I would still like to express my gratitude for *** *in his efforts to correct the issuesHe is an asset to your organization and should be a model for all of your customer service personnel
Regards,
*** ***
Dear Ms***, We are sorry to hear about your recent poor experience with one of our insurance quote properties and call center agents. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our
sites was confusing. Our intention is to inform consumers that they may be able to find coverage as low as $19/month, however, due to differences between plans, your quote may vary. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I had to call them to follow up, I called yesterday and they claim to have called me twice on my business lineThe rep said it was disconnected it is not that is the number I called them fromThe company said they will call me today after reviewing the issue again.We will see if they follow through
Thank you for bringing this to our attentionWe apologize for the experience Mr *** had with our serviceI do see that he worked with the team and we have refunded a total of $back to his card on file with usWe hope that we have the opportunity to earn his business again in the future
We are very happy to have been able to resolve your concernsYour refund has been processed to your CCCertainly, our goal is to ensure you feel valued, as we appreciate your business greatly
Hi,We have a corporate relationship with Mr***'s company where we have a centralized purchasing platform for leadsWe do not have an account with him directly per his company's corporate directionHowever, we have escalated this concern with our liaison thereMr *** will be contacted to ensure that we arrive at mutually acceptable resolutionThank you
Dear Ms*** - We are sorry that you received calls and messages from these companies. This is not the experience that we try to cultivate for our consumers. We would just like to assure you that we have worked hard since you reached out to communicate to our partners that they should not contact you in any way. Since you have reached out, we have communicated directly with the partners and received written confirmation back that you have been removed from their marketing campaigns. We will continue to monitor their activity to ensure that all of our consumers have an optimal experience Please do not hesitate to reach out with further questions or concerns Thank you
Dear Mr*** -We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns.Thank you
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that Ms *** has had with response times from our Customer Success team in resolving her issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainMs***'s account was closed per her request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quote.Additionally, we can have a member of our team reach out to her with a phone call to try to reassure her that we are committed to handling her needs
Mr*** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting system
processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it acceptable to him we can follwith him via telephone next week to try and resolve any outstanding concerns on his account
Complaint: ***
I am rejecting this response because: I haven't received the check as of today (the mail was already delivered)I will only accept this response once I receive the $
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWhile we try our best to validate leads for accuracy there are times where we are unable to do soWe would be happy to provide credit for the leads in question back to his account and in additional apply a $account credit for additional
lead purchasesIf this resolution is acceptable we will have a member of our Customer Success Team reach out to apply the credit and review the account
Hello Mr***,We apologize for any inconvenience these calls or messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. We are still
investigating how your information may have entered our systemIt appears that it may have been sent mistakenly by a partner of ours, so we are working with them to ensure that this error does not happen again.Please do not hesitate to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I filed a complaint yesterday online regarding Allweb/InsuranceLeads.com They contacted me today and resolved the problem
I tried to find where to update the complaint, but couldn’t find it What do I need to do to get the complaint resolved/closed?
Regards,
*** ***
Good Afternoon ***,The $account credit that Andy offered to you has no cash value for refund. The credit offer is a promotion to attract our previous partners to begin purchasing leads from us again. We apologize for any confusion about what the available balance was a result of
Please feel free to reach out with any additional questions or concernsiQ *** | *** | ***
Thank you for bringing this matter to our attentionIt does appear that the account was paused on 9/when the call was sent and the charge occurredIt is standard policy for us to charge for a refused live transfer, however in this case it appears there mayhave been a technical
glitchWe will refund the $that was charged and will have someone on our Customer Success team reach out to attempt to salvage the relationship
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this matter to our attentionMr*** was able to connect with a member of our Customer Success Team today and they were able to resolve his issues and concernsIf there is any further questions or concerns please reach out to our team
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meWhile I have decided to close out my account with the company, I would still like to express my gratitude for *** *in his efforts to correct the issuesHe is an asset to your organization and should be a model for all of your customer service personnel
Regards,
*** ***
Dear Ms***, We are sorry to hear about your recent poor experience with one of our insurance quote properties and call center agents. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our
sites was confusing. Our intention is to inform consumers that they may be able to find coverage as low as $19/month, however, due to differences between plans, your quote may vary. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I had to call them to follow up, I called yesterday and they claim to have called me twice on my business lineThe rep said it was disconnected it is not that is the number I called them fromThe company said they will call me today after reviewing the issue again.We will see if they follow through
Thank you for bringing this to our attentionWe apologize for the experience Mr *** had with our serviceI do see that he worked with the team and we have refunded a total of $back to his card on file with usWe hope that we have the opportunity to earn his business again in the future
We are very happy to have been able to resolve your concernsYour refund has been processed to your CCCertainly, our goal is to ensure you feel valued, as we appreciate your business greatly