Dear Mr [redacted] ,We deeply apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have now been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationPlease do not hesitate to reach out with further questionsThank you
Hello, We apologize again that the level of service form the staff was unacceptableThis feedback will be shared and discussed with the staff member directlyIn regards tot he $referenced this was promo funds that was applied by the company and were not funds from [redacted] 's bank cardThese funds are solely for the use of leads and callsThe prepayment balance of $can be refunded however since they were applied prior to the account upgrade we will have to issue a checkThe request to get a cut check has been made and [redacted] will need to allow for processing and mailing timeHopefully we will be able to earn her business back in the future Thank you
We completely understand the concern and frustration hereWe would like to apologize as this is not the experience we want any of our customers to go throughIn reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in MayThe account has been closed and we have zeroed out the past due balance of $with no further collections process neededPlease let us know if there is anything we can help with in the future
Ms [redacted] We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information Please do not hesitate to reach out with further questionsThank you
We are sorry to hear that this service wasn't a good fit for you We have processed a full refund of $to your CC, which should post within a few business daysPlease let us know if there is anything else we can assist with!
Dear [redacted] , We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partner who may have received your information Please do not hesitate to reach out with further questionsThank you
We apologize for any misunderstanding about Folio billing and lead credits to the accountI understand you connected with [redacted] to discuss your experience with the leads We have requested a full refund to your Folio invoice for the leads received 1/3-1/ This refund will appear on the invoice prepared for May 1, Please let us know if you have any additional questions or concerns
Complaint: [redacted] I am rejecting this response because: The requested refund was for the charges in the amount of $and the amount credited was only $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Date Sent: 4/19/12:00:AMComplaint: [redacted] I am rejecting this response because:They offered $credit which I originally acceptedThey never contacted me, failed to return my calls and emails, and hung up on me after I waited minutes to get a hold of themNo account credit was ever received [redacted]
Complaint: [redacted] I am rejecting this response because:I have worked with or different people who told me it would be resolved The "credit" is the money I directly paid in, so it is not really a credit I am not interested in additional "credit" for leads since I have been an active member for months now and still received ZERO leads The additional credit is meaningless when it is never backed up by useable leads I no longer have any trust in this company My money should be refunded as no service was ever rendered.Regards, [redacted] ***
[redacted] We apologize for any inconvenience these messages and calls have caused youWe want you to know that your information has been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with further questionsThank you
Complaint: [redacted] I am rejecting this response because:This resolution is unacceptable The two leads called out in my complaint were merely examples There are total leads I am requesting credit for which all have valid reasons for return per your company's written guidelines And this complaint was not bringing this matter to your attention, that was done in the five calls and three electronic requests for service I made attempting to resolve this situation previously with no response what whatsoever from your company Please credit my account for the leads that I returned that were denied and then close the account, as I have no wish to do further business with AllWebLeads Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list It didn't help, I am still receiving phone calls to this day almost in a daily basis One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good This business is shady shady shady! Regards, [redacted]
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our service, and the results are not typicalIn researching the complaint, we have found clear and well documented consistent communication between [redacted] and our Customer Success team during the months of Dec, Jan, Feb, and MarchIt appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by [redacted] 's continued purchasing of our productsWhile we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellationRegarding [redacted] 's claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with [redacted] and neither of those exchanges document any desire to cancel the serviceThat being said, it is clear that our product ultimately did not work for [redacted] and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57)Hopefully we will have the opportunity to work with [redacted] again in the future
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I would like a phone number and contact information so I can reach out to the company. Regards, [redacted] ***
We completely understand your frustration and want to apologize for the recent experience with our organization. We are in the process of increasing staff on our support team to ensure that we are able to assist everyone in a timely manner. In reference to the Service Plan offering, this is a unique... subscription based service that offers some additional features for your account including but not limited to: unlimited account pausing, ability to add a schedule to the account, weekday and weekend based discounts, additional return reasons and escalated support via phone and live chat. Service Plan is highly recommended during the account setup; however, it is not mandatory, and in the event an account opts out of Service Plan, they will still be able to contact support via our Contact Support link inside of the account as well as email and phone support - however it will not fall into the 'escalated support queue'. In response to the bad leads that you did receive we want to sincerely apologize as well as there are times when consumers submit bogus information through quote request forms. We have many systems in place to catch and/or prevent bogus lead data from being routed out to customers, however there are times when the systems do not catch the bogus data and it can get routed out. We do have a return process in place to provide credit back for these leads once they are independently verified to be a bad or bogus lead. Given the poor experience that is outside of our normal operations, we would like to extend a special offer to you. This offer would include a complete review of the account settings, a $100 account credit for lead spend, as well as a credit for the first month of Service Plan to allow you to experience the additional features first hand and show you just how successful our Customer Acquisition Marketing Platform can be to growing your business with increased ROIs.
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the [redacted] system upgrade and while we recognize that is no excuse, we did want to attempt to explainIn regards to the performance of the leads sent to Ms [redacted] while this is not typical we apologize and understand that they were not working for herWith that we are processing refunds back to her card on file in the amount of $We also have a member of the team reaching out to her directly to better understand her experience and we would be grateful if we have the opportunity to earn her business again
Complaint: [redacted] I am rejecting this response because: This company needs to be cited for what they do to consumersThey need to be fined Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A member of our team was able to speak with Mr [redacted] and they arrived at a resolution to resume business with usIf Mr [redacted] has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him
Dear Mr [redacted] ,We deeply apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have now been placed on our Do Not Contact listNotices have been sent via email to any partners who may have received your informationPlease do not hesitate to reach out with further questionsThank you
Hello, We apologize again that the level of service form the staff was unacceptableThis feedback will be shared and discussed with the staff member directlyIn regards tot he $referenced this was promo funds that was applied by the company and were not funds from [redacted] 's bank cardThese funds are solely for the use of leads and callsThe prepayment balance of $can be refunded however since they were applied prior to the account upgrade we will have to issue a checkThe request to get a cut check has been made and [redacted] will need to allow for processing and mailing timeHopefully we will be able to earn her business back in the future Thank you
We completely understand the concern and frustration hereWe would like to apologize as this is not the experience we want any of our customers to go throughIn reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in MayThe account has been closed and we have zeroed out the past due balance of $with no further collections process neededPlease let us know if there is anything we can help with in the future
Ms [redacted] We greatly apologize for any inconvenience caused to you by these messages and callsThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners that may have received your information Please do not hesitate to reach out with further questionsThank you
We are sorry to hear that this service wasn't a good fit for you We have processed a full refund of $to your CC, which should post within a few business daysPlease let us know if there is anything else we can assist with!
Dear [redacted] , We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to any partner who may have received your information Please do not hesitate to reach out with further questionsThank you
We apologize for any misunderstanding about Folio billing and lead credits to the accountI understand you connected with [redacted] to discuss your experience with the leads We have requested a full refund to your Folio invoice for the leads received 1/3-1/ This refund will appear on the invoice prepared for May 1, Please let us know if you have any additional questions or concerns
Complaint: [redacted] I am rejecting this response because: The requested refund was for the charges in the amount of $and the amount credited was only $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Date Sent: 4/19/12:00:AMComplaint: [redacted] I am rejecting this response because:They offered $credit which I originally acceptedThey never contacted me, failed to return my calls and emails, and hung up on me after I waited minutes to get a hold of themNo account credit was ever received [redacted]
Complaint: [redacted] I am rejecting this response because:I have worked with or different people who told me it would be resolved The "credit" is the money I directly paid in, so it is not really a credit I am not interested in additional "credit" for leads since I have been an active member for months now and still received ZERO leads The additional credit is meaningless when it is never backed up by useable leads I no longer have any trust in this company My money should be refunded as no service was ever rendered.Regards, [redacted] ***
[redacted] We apologize for any inconvenience these messages and calls have caused youWe want you to know that your information has been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information.Please do not hesitate to reach out with further questionsThank you
Complaint: [redacted] I am rejecting this response because:This resolution is unacceptable The two leads called out in my complaint were merely examples There are total leads I am requesting credit for which all have valid reasons for return per your company's written guidelines And this complaint was not bringing this matter to your attention, that was done in the five calls and three electronic requests for service I made attempting to resolve this situation previously with no response what whatsoever from your company Please credit my account for the leads that I returned that were denied and then close the account, as I have no wish to do further business with AllWebLeads Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list It didn't help, I am still receiving phone calls to this day almost in a daily basis One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good This business is shady shady shady! Regards, [redacted]
Thank you for bringing this matter to our attentionWe apologize for the experience that [redacted] had with our service, and the results are not typicalIn researching the complaint, we have found clear and well documented consistent communication between [redacted] and our Customer Success team during the months of Dec, Jan, Feb, and MarchIt appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by [redacted] 's continued purchasing of our productsWhile we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellationRegarding [redacted] 's claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with [redacted] and neither of those exchanges document any desire to cancel the serviceThat being said, it is clear that our product ultimately did not work for [redacted] and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57)Hopefully we will have the opportunity to work with [redacted] again in the future
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I would like a phone number and contact information so I can reach out to the company. Regards, [redacted] ***
We completely understand your frustration and want to apologize for the recent experience with our organization. We are in the process of increasing staff on our support team to ensure that we are able to assist everyone in a timely manner. In reference to the Service Plan offering, this is a unique... subscription based service that offers some additional features for your account including but not limited to: unlimited account pausing, ability to add a schedule to the account, weekday and weekend based discounts, additional return reasons and escalated support via phone and live chat. Service Plan is highly recommended during the account setup; however, it is not mandatory, and in the event an account opts out of Service Plan, they will still be able to contact support via our Contact Support link inside of the account as well as email and phone support - however it will not fall into the 'escalated support queue'. In response to the bad leads that you did receive we want to sincerely apologize as well as there are times when consumers submit bogus information through quote request forms. We have many systems in place to catch and/or prevent bogus lead data from being routed out to customers, however there are times when the systems do not catch the bogus data and it can get routed out. We do have a return process in place to provide credit back for these leads once they are independently verified to be a bad or bogus lead. Given the poor experience that is outside of our normal operations, we would like to extend a special offer to you. This offer would include a complete review of the account settings, a $100 account credit for lead spend, as well as a credit for the first month of Service Plan to allow you to experience the additional features first hand and show you just how successful our Customer Acquisition Marketing Platform can be to growing your business with increased ROIs.
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms [redacted] has had with response times from our Customer Success teamWe have been dealing with extenuating circumstances with regard to support capacity and accounting system processes since the [redacted] system upgrade and while we recognize that is no excuse, we did want to attempt to explainIn regards to the performance of the leads sent to Ms [redacted] while this is not typical we apologize and understand that they were not working for herWith that we are processing refunds back to her card on file in the amount of $We also have a member of the team reaching out to her directly to better understand her experience and we would be grateful if we have the opportunity to earn her business again
Complaint: [redacted] I am rejecting this response because: This company needs to be cited for what they do to consumersThey need to be fined Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
A member of our team was able to speak with Mr [redacted] and they arrived at a resolution to resume business with usIf Mr [redacted] has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him