We are sorry to hear that ** *** does not find the resolution agreeableWe are already proceeding with the identified refund and will not be able to refund any additional amountTo attempt to make further amends, we would be happy to offer ** *** a credit good towards future purchases on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteAny issues he had with contacting the leads he purchased will not exist with this productWe will have a representative reach out if this is agreeable
Dear Ms***, We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to anyone who may have received your information Please do not hesitate to
reach out with further questionsThank you
A representative from All Web Leads spoke with Mr*** on 7/about his concernsPer his request his account was closed and a refund of his remaining $was processed back to his credit card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like a phone number and contact information so I can reach out to the company.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They offered $credit which I originally acceptedThey never contacted me, failed to return my calls and emails, and hung up on me after I waited minutes to get a hold of themNo account credit was ever received
Regards,
*** ***
Our sincere apologies for the delayed response here, we had recorded that the response was submitted but clearly it had not beenRegarding Mr*** complaint and rejection of our initial response, he closed his account on 3/31/14, at which time there was a balance due of $which was for leads he received during the 3/16-3/billing periodHis account was not paused when the leads were sentThe attempted credit card payment for those leads was declined at that timeSubsequently there were leads that he returned that were credited bringing the balance due down to $77.45, which remained the balance due on the account until the most recent notice that was sent out and for which we recently received paymentThe leads in question were provided to Mr *** at his specified lead delivery email address and were posted to his lead management system prior to him cancelling his account and payment accordingly was due for said leads/product provided by AWLGiven that there were leads returned on the account it indicates that they were received and acknowledgedWe apologize that the balance due notification was sent out so long after the fact, but it does not change the fact that it was a legitimate balance due for product previously providedWe very much appreciate that Mr *** paid the balance due, but unfortunately we are not able to refund the amount that was recently paidThat being said, Mr *** is interested in working with us again, we would be more than happy to provide him a credit good towards future purchases to help ease his frustration over the delayed balance due notification and to provide him with a change to generate additional revenue for his agency at no additional cost
Hello ***, I am sorry to hear that you have not seen success with our productsWe are happy to review specific leads for credits and certainly want you to be successful in building your businessPer your email to our support team on 3/6, we processed a prepayment in the amount of $to allow for
leads assignmentsWe understand that this product may not be a great fit for all agents, so we processed a refund of your recently authorized prepayment on 3/Thank you
Dear *** *** We greatly apologize for any inconvenience these calls or messages may have caused youThis message is to confirm you were placed on our Do Not Contact listNotices have been sent to any partners who may have received your information. Please do not hesitate to reach
out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainAs her refund is from a pre-payment that occurred on her account before the system upgrade, we can 100% guarantee that the refund for Ms *** in the amount of $wither has already been processed or will be immediatelyThis refund was requested in late March and has now been escalated for a second time to ensure that the check is issued (which is unfortunately the only way the refund can be issued given the system upgrade)
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain** *** account was closed per his request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteAny issues he had with contacting the leads he purchased will not exist with this product, and we will gladly add an additional $credit on top of the current balance to make up for the previous experience. We will have a representative reach out if this is agreeable
Our agent terms and agreement covers this subscription, which is optional to the agent if access to added benefits are desiredIt is unfortunate that you did not react to the email notification regarding this service addition. We will issue a full refund for the charges incurred from the
Service Plan subscriptionThis refund should post within a few business days.We value your business and want to make sure you are comfortable partnering with us in the future!
Mr *** spoke with a representative here at AWL regarding the calls received after his request to cancel. Resolution to this is a credit to his Folio invoice, which has been escalated to our accounting teamIn effort to discuss further resolution, we have left several message for Mr
*** as well as emailed to attempt to connect. Unfortunately, we have not received a return call or email yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this to our attentionReviewing Ms***'s account we show that we refunded $back to her on 6/Hopefully we will be able to earn her business again in the near future
Dear *** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because: no one with the company said I wasn't eligibleThey told me that they didn't have any plans for $per monthThere is a differenceThe company flat out advertised $19/mo plans and when I called they said that they had no plans for $per month!
Regards,
*** ***
Dear Ms***, We sincerely apologize for the inconvenience these calls and messages have caused youThis message is to confirm that you have been added to our DNC listNotices have been sent via email to any partners who may have received your information Please do not hesitate to
reach out with further questionsThank you
Complaint: ***
I am rejecting this response because:I still am receiving calls from health insurance companies dailyI have spoke with them multiple times, requested to be removed from their listsThey advise they received my number through your services and STILL callYou have caused me to continually receive harassing calls by sending my number to these companies and apparently they have not been advised to stop calling me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
We are sorry to hear that ** *** does not find the resolution agreeableWe are already proceeding with the identified refund and will not be able to refund any additional amountTo attempt to make further amends, we would be happy to offer ** *** a credit good towards future purchases on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteAny issues he had with contacting the leads he purchased will not exist with this productWe will have a representative reach out if this is agreeable
Dear Ms***, We deeply apologize for any inconvenience caused to you by these calls or messagesThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to anyone who may have received your information Please do not hesitate to
reach out with further questionsThank you
A representative from All Web Leads spoke with Mr*** on 7/about his concernsPer his request his account was closed and a refund of his remaining $was processed back to his credit card
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like a phone number and contact information so I can reach out to the company.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:They offered $credit which I originally acceptedThey never contacted me, failed to return my calls and emails, and hung up on me after I waited minutes to get a hold of themNo account credit was ever received
Regards,
*** ***
Our sincere apologies for the delayed response here, we had recorded that the response was submitted but clearly it had not beenRegarding Mr*** complaint and rejection of our initial response, he closed his account on 3/31/14, at which time there was a balance due of $which was for leads he received during the 3/16-3/billing periodHis account was not paused when the leads were sentThe attempted credit card payment for those leads was declined at that timeSubsequently there were leads that he returned that were credited bringing the balance due down to $77.45, which remained the balance due on the account until the most recent notice that was sent out and for which we recently received paymentThe leads in question were provided to Mr *** at his specified lead delivery email address and were posted to his lead management system prior to him cancelling his account and payment accordingly was due for said leads/product provided by AWLGiven that there were leads returned on the account it indicates that they were received and acknowledgedWe apologize that the balance due notification was sent out so long after the fact, but it does not change the fact that it was a legitimate balance due for product previously providedWe very much appreciate that Mr *** paid the balance due, but unfortunately we are not able to refund the amount that was recently paidThat being said, Mr *** is interested in working with us again, we would be more than happy to provide him a credit good towards future purchases to help ease his frustration over the delayed balance due notification and to provide him with a change to generate additional revenue for his agency at no additional cost
Hello ***, I am sorry to hear that you have not seen success with our productsWe are happy to review specific leads for credits and certainly want you to be successful in building your businessPer your email to our support team on 3/6, we processed a prepayment in the amount of $to allow for
leads assignmentsWe understand that this product may not be a great fit for all agents, so we processed a refund of your recently authorized prepayment on 3/Thank you
Dear *** *** We greatly apologize for any inconvenience these calls or messages may have caused youThis message is to confirm you were placed on our Do Not Contact listNotices have been sent to any partners who may have received your information. Please do not hesitate to reach
out with further questionsThank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Ms *** has had with response times from our Customer Success team and the cycle time in receiving her refundWe have been dealing with extenuating circumstances with regard to support capacity and
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explainAs her refund is from a pre-payment that occurred on her account before the system upgrade, we can 100% guarantee that the refund for Ms *** in the amount of $wither has already been processed or will be immediatelyThis refund was requested in late March and has now been escalated for a second time to ensure that the check is issued (which is unfortunately the only way the refund can be issued given the system upgrade)
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain** *** account was closed per his request, and our standard policy is that prepay balances are non-refundableWe would like to invite him to use is remaining balance on our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteAny issues he had with contacting the leads he purchased will not exist with this product, and we will gladly add an additional $credit on top of the current balance to make up for the previous experience. We will have a representative reach out if this is agreeable
Our agent terms and agreement covers this subscription, which is optional to the agent if access to added benefits are desiredIt is unfortunate that you did not react to the email notification regarding this service addition. We will issue a full refund for the charges incurred from the
Service Plan subscriptionThis refund should post within a few business days.We value your business and want to make sure you are comfortable partnering with us in the future!
Mr *** spoke with a representative here at AWL regarding the calls received after his request to cancel. Resolution to this is a credit to his Folio invoice, which has been escalated to our accounting teamIn effort to discuss further resolution, we have left several message for Mr
*** as well as emailed to attempt to connect. Unfortunately, we have not received a return call or email yet
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this to our attentionReviewing Ms***'s account we show that we refunded $back to her on 6/Hopefully we will be able to earn her business again in the near future
Dear *** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can
sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because: no one with the company said I wasn't eligibleThey told me that they didn't have any plans for $per monthThere is a differenceThe company flat out advertised $19/mo plans and when I called they said that they had no plans for $per month!
Regards,
*** ***
Dear Ms***, We sincerely apologize for the inconvenience these calls and messages have caused youThis message is to confirm that you have been added to our DNC listNotices have been sent via email to any partners who may have received your information Please do not hesitate to
reach out with further questionsThank you
Complaint: ***
I am rejecting this response because:I still am receiving calls from health insurance companies dailyI have spoke with them multiple times, requested to be removed from their listsThey advise they received my number through your services and STILL callYou have caused me to continually receive harassing calls by sending my number to these companies and apparently they have not been advised to stop calling me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***