Complaint: ***
I am rejecting this response because the matter is not resolved and they have done nothing at this time to resolve the issueIf they want to communicate with me to discuss the matter - please have them call me at *** ***
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it is acceptable to him we can have someone reach out to him via telephone next week in an attempt to resolve any outstanding issues on his account with us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Mr*** -We deeply apologize for any inconvenience. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper
changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***I am rejecting this response because: The total credit I requested is based on information given to me by All Web Leads After I realized the scam they were pulling and told them to cancel the account I called back and spoke to the billing department to ask the total amount I had been charged since I enrolled in their service I was given the following information by their companies representative:Charges:$for period of Sept16-30$for period of Oct1-15$for period of Oct16-31$for period of Nov1-15$for period of Nov16-30And then I was told their was a final charge pending in the amount of $ Now this representative is saying they charged me a completely different amount Once again, I have to waste more time (which is literally money in my business) to go back and sort through my credit card statements to determine which of their company's representatives is correct? Absurd! Once again I urge the Revdex.com to warn consumers about this company. Regards,*** ***
Dear Ms***, Once again, we are sorry to hear about your recent poor experience with one of our insurance quote properties. We understand that you are upset that our site indicated plans from $19/month and that you were not eligible for one of those plans. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites was confusing. Since there are consumers that may be eligible for plans starting at $19/month, (including children), we are unable, at this time, to change the language on our site. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list It didn't help, I am still receiving phone calls to this day almost in a daily basis One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good This business is shady shady shady!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our service, and the results are not typicalIn researching the complaint, we have found clear and well documented consistent communication between ** *** and our Customer
Success team during the months of Dec, Jan, Feb, and MarchIt appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by ** ***'s continued purchasing of our productsWhile we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellationRegarding ** ***'s claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with ** *** and neither of those exchanges document any desire to cancel the serviceThat being said, it is clear that our product ultimately did not work for ** *** and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57)Hopefully we will have the opportunity to work with ** *** again in the future
Thank you for bringing this matter to our attentionMr *** received a credit on his account good towards free leads and/or live transfer equal to the first month of the Service Plan cost ($39), which was the only chargeIn researching his account it is unclear why there were not any leads sent
during his first monthThis case is being escalated for additional investigation to ensure we can provide Mr *** with the requested product and the first $will be free of charge given the credit that was already providedFurther, we will add an additional credit to his account to so that he has a total of $in free leads availableWe will have a member of our Customer Success team reach out to him to discuss further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will retract my complaint once the amount of $is refunded to my credit cardMr *** has been in communication with me to resolve this issue and has been very cooperativeSo far I have been very pleased with Mr*** *** efforts to accommodate me in this matter.
Regards,
*** ***
A representative from our team was able to reach Mr*** and discuss his concerns with our serviceWe were able to accommodate his request and refund the remaining balance of $to his credit cardA receipt of this refund was emailed to Mr***He indicated to the representative he
spoke with that this resolution was acceptable to him
Thank you for bringing this matter to our attentionWhile Ms*** experience with our services are not typical we apologize for any frustrations that she might have hadShe has reviewed her account with one of our Customer Success Team Members and we will proceed with refunding her card for
the money she spent with usWe hope that we are able to earn her trust and business again in the near future
Dear *** *** We deeply apologize for the inconvenience these calls and messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to anyone who may have received your information Please do not
hesitate to reach out with further questionsThank you
Dear *** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr*** has had with response times from our Customer Success team and the cycle time in receiving his refundWe have been dealing with extenuating circumstances with regard to support capacity and
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were recent charges on the account (3/24, 3/and 3/27) each for $We have processed refunds for these charges and they should show back on his bank card with a few business daysHopefully we ever have the opportunity to earn his business again in the future
We are happy to refund the charges that Ms*** has however we are not showing the same transactions in our payment systemIf she could contact our Customer Success Team we would be happy to review things with her to make sure any differences are reconciled and resolved
Dear Ms*** - We are sorry to hear about your recent poor experience with one of our insurance quote properties and call center agents. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites
was confusing. Our intention is to inform consumers that they may be able to find coverage as low as $9.95/week, however, due to differences between plans, your quote may vary. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe reviewed Mr***' account and we show that we have made multiple attempts to resolve his concernsHe spoke to our office on the 21st of June and applied a credit of $and then on the 22nd of June we closed the account per his requestOn
July 1st a manager left a voice mail and sent a follemail to Mr***We would love the opportunity to speak with him to ensure all concerns are addressed and resolvedHopefully we will be able to earn his business back in the near future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because the matter is not resolved and they have done nothing at this time to resolve the issueIf they want to communicate with me to discuss the matter - please have them call me at *** ***
Regards,
*** ***
Thank you for bringing this matter to our attentionWe sincerely apologize for the experience that ** *** has had with response times from our Customer Success team in resolving his issuesWe have been dealing with extenuating circumstances with regard to support capacity and accounting
system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.If it is acceptable to him we can have someone reach out to him via telephone next week in an attempt to resolve any outstanding issues on his account with us
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Mr*** -We deeply apologize for any inconvenience. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It can sometimes take a few days for the proper
changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***I am rejecting this response because: The total credit I requested is based on information given to me by All Web Leads After I realized the scam they were pulling and told them to cancel the account I called back and spoke to the billing department to ask the total amount I had been charged since I enrolled in their service I was given the following information by their companies representative:Charges:$for period of Sept16-30$for period of Oct1-15$for period of Oct16-31$for period of Nov1-15$for period of Nov16-30And then I was told their was a final charge pending in the amount of $ Now this representative is saying they charged me a completely different amount Once again, I have to waste more time (which is literally money in my business) to go back and sort through my credit card statements to determine which of their company's representatives is correct? Absurd! Once again I urge the Revdex.com to warn consumers about this company. Regards,*** ***
Dear Ms***, Once again, we are sorry to hear about your recent poor experience with one of our insurance quote properties. We understand that you are upset that our site indicated plans from $19/month and that you were not eligible for one of those plans. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites was confusing. Since there are consumers that may be eligible for plans starting at $19/month, (including children), we are unable, at this time, to change the language on our site. Please do not hesitate to reach out with further questions or concerns. Thank you
Complaint: ***
I am rejecting this response because:When I filled out the form online, that was sneakily designed like it was Delta Dental but instead this company that sold my personal contact info to seemly hundreds of people, I immediately asked each and every phone call I have received to put me on the do not call list It didn't help, I am still receiving phone calls to this day almost in a daily basis One caller said to me after I told her I was already on the do not call list that my info was given to many many different people and companies so she didn't know because I'm not yet on their do not call list Theres no end to these calls! I figure each of the companies that this company sold my contact to can in turn sell my contact info This has to be illegal! To have a firm that looks like your contacting Delta Dental directly and to sell my info to unlimited parties who continue to harass me I wish the CEO of this company could put his cell phone number once in his own online form and see if he can stop the hundreds of phone calls Most don't even stat on the line long enough to heard the whole "please put me on your do not call list" before they just hang up on me.Don't patronize me with your petty response of "we have put you on our do not call list" when you know full well I've already put myself on that the day this happened and you know it will do no good This business is shady shady shady!
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our service, and the results are not typicalIn researching the complaint, we have found clear and well documented consistent communication between ** *** and our Customer
Success team during the months of Dec, Jan, Feb, and MarchIt appears that any issues experience in Dec, and in the subsequent months, were addressed and resolved at the time as indicated by the documented emails and phone calls over those months, and by ** ***'s continued purchasing of our productsWhile we understand that not all customers agree with our return policy, it is something that has been in place for many years and was explained well before the claim of the requested cancellationRegarding ** ***'s claim that he requested to cancel in the beginning of March and continued to receive our product after that time, we have no record of this requested cancellation until March 24th, 2016, and in fact on March 7th there was both an email exchange and a phone call with ** *** and neither of those exchanges document any desire to cancel the serviceThat being said, it is clear that our product ultimately did not work for ** *** and we understand that miscommunications do occur so we are giving him the benefit of the doubt and refunding 100% of his March spend ($477.57)Hopefully we will have the opportunity to work with ** *** again in the future
Thank you for bringing this matter to our attentionMr *** received a credit on his account good towards free leads and/or live transfer equal to the first month of the Service Plan cost ($39), which was the only chargeIn researching his account it is unclear why there were not any leads sent
during his first monthThis case is being escalated for additional investigation to ensure we can provide Mr *** with the requested product and the first $will be free of charge given the credit that was already providedFurther, we will add an additional credit to his account to so that he has a total of $in free leads availableWe will have a member of our Customer Success team reach out to him to discuss further
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I will retract my complaint once the amount of $is refunded to my credit cardMr *** has been in communication with me to resolve this issue and has been very cooperativeSo far I have been very pleased with Mr*** *** efforts to accommodate me in this matter.
Regards,
*** ***
A representative from our team was able to reach Mr*** and discuss his concerns with our serviceWe were able to accommodate his request and refund the remaining balance of $to his credit cardA receipt of this refund was emailed to Mr***He indicated to the representative he
spoke with that this resolution was acceptable to him
Thank you for bringing this matter to our attentionWhile Ms*** experience with our services are not typical we apologize for any frustrations that she might have hadShe has reviewed her account with one of our Customer Success Team Members and we will proceed with refunding her card for
the money she spent with usWe hope that we are able to earn her trust and business again in the near future
Dear *** *** We deeply apologize for the inconvenience these calls and messages have caused youThis message is to confirm that your information has been added to our Do Not Contact listNotices have been sent via email to anyone who may have received your information Please do not
hesitate to reach out with further questionsThank you
Dear *** - We deeply apologize for the inconvenience that these calls and messages have caused you. This message is to confirm that you have been added to our Do Not Contact list. Notices have been sent via email to any partners who may have received your information. It
can sometimes take a few days for the proper changes to occur in our partners' systems. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe deeply apologize for the experience that Mr*** has had with response times from our Customer Success team and the cycle time in receiving his refundWe have been dealing with extenuating circumstances with regard to support capacity and
accounting system processes since the insuranceQuotes system upgrade occurred in March, and while we recognize that is no excuse, we did want to attempt to explain.There were recent charges on the account (3/24, 3/and 3/27) each for $We have processed refunds for these charges and they should show back on his bank card with a few business daysHopefully we ever have the opportunity to earn his business again in the future
We are happy to refund the charges that Ms*** has however we are not showing the same transactions in our payment systemIf she could contact our Customer Success Team we would be happy to review things with her to make sure any differences are reconciled and resolved
Dear Ms*** - We are sorry to hear about your recent poor experience with one of our insurance quote properties and call center agents. We strive to provide the most accurate possible information on our sites and with our call center agents. We apologize if the pricing on our sites
was confusing. Our intention is to inform consumers that they may be able to find coverage as low as $9.95/week, however, due to differences between plans, your quote may vary. Please do not hesitate to reach out with further questions or concerns. Thank you
Thank you for bringing this to our attentionWe reviewed Mr***' account and we show that we have made multiple attempts to resolve his concernsHe spoke to our office on the 21st of June and applied a credit of $and then on the 22nd of June we closed the account per his requestOn
July 1st a manager left a voice mail and sent a follemail to Mr***We would love the opportunity to speak with him to ensure all concerns are addressed and resolvedHopefully we will be able to earn his business back in the near future
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***