Dear *** ***, We greatly apologize for the inconvenience these calls and messages have caused youThis message is to confirm that we have added you to our Do Not Contact ListNotices have been sent via email to anyone who may have received your information It can sometimes take a few
days for companies to adjust their practices after receiving the noticePlease do not hesitate to reach out with further questions Thank you
Hello Ms***,We apologize for any inconvenience these calls and messages have caused youWe would just like to confirm that your information has now been added to our Do Not Contact listNotices have been sent out to any partner who may have received your information.Please do not hesitate to
reach out with further questionsThank you
Complaint: ***
I am rejecting this response because:I would like to have the money placed back in my account and we go our separate waysYou said it your self there is no excuse
Regards,
*** ***
Dear *** *** We greatly apologize for any inconvenience these calls and messages have caused youThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to anyone who may have received your informationIt can sometimes take a few
days for the necessary changes to propagate across their systems. Please do not hesitate to reach out with further questionsThank you
Dear *** *** We sincerely apologize for the inconvenience these calls and messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information Please do not
hesitate to reach out with further questionsThank you
Hello Ms***,We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information. Please do not hesitate to
reach out with further questionsThank you
We completely understand the concern and frustration hereWe would like to apologize as this is not the experience we want any of our customers to go throughIn reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in MayThe account has
been closed and we have zeroed out the past due balance of $with no further collections process neededPlease let us know if there is anything we can help with in the future
Complaint: ***
I am rejecting this response because: This company continually harassed me during my working hours with the Deptof Mental Health in my Human Resources dept I continued to tell them the party they needed was not me They did not adhere to what I was stating to them, and had other staff to harass me The contacted me the same night, and the next morning on my phone I do not accept this from the company They had nine (9) staff to harass me on my cell phone, and should be reprimanded for what they do to customers
Regards,
*** ***
We are sorry that Mr *** does not find our proposal satisfactoryThe Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with usWe are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switchSomeone from our customer success team will reach out to him tomorrow to discuss further
Complaint* ***
A $credit to a fraudulent business is an insultI knew you would try to cheat me and delay as long as possible so I had AMEX do a chargeback to get my money back as crooks like you always lie about their service and never make things right
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the issue that ** *** had with our service. Looking at his account, there were a total of leads purchased, of which were returned as being bad leadsof the returned leads were denied by our returns
verification team, however in attempt to resolve this matter and try to earn ** ***'s business back we will gladly provide full credit for all of the denied returnsThe average price paid was $per lead so this would be a total credit of $applied to his accountWe are willing to round that credit up to $which would allow ** *** to receive two free warm transfers if he is willing to resume his account to use the credit (in which case we can set it up to only purchase warm transfers)Hopefully this creates a desirable outcome for ** *** and allows him to access our bet performing product at no additional cost
We are sorry to hear that this service wasn't a good fit for you. We have processed a full refund of $to your CC, which should post within a few business daysPlease let us know if there is anything else we can assist with!
Thank you for bringing this matter to our attentionWe apologize for any frustration that Mr*** may have had with our serviceWe have not charged his card for the leads received and we will ensure that he is not charged for those leadsThe $amount that was showing on his statement was an
authorization for the credit card he put on fileWe would like the opportunity to earn his business again in the future and we would be willing to provide $credit for future lead purchases if he decides he would like to resume with us in the future
Thank you for bringing this matter to our attentionWe are sorry to hear about the experience that ** *** had with our service, and reading through his complaint it appears there is some confusion on a few of the pointsThe $39/mo fee is for customers who choose to subscribe to our
Service PlanIt is not required as he is aware, however, there are a number of features that are tied to it (such as unlimited pausing)This program has been in place since November and is described in the purchase agreement in his account as it is with all customersHe is able to pause his account once per week without it, but not on an unlimited basisAdditionally, our lead product is not an exclusive lead product, nor has it really ever beenFor as long as ** *** has been a customer and for many years before that our product has been shared leads, where a single lead can be sent to up to total agentsNo where in our product or marketing materials do we claim to sell exclusive leads. Regarding his request to have the account closed, the first documented request for that came in on 1/1/Prior to that the last documented communication was on 12/9/where a filter question was answered and Service Plan was explained again** *** email to us at that time stated "I will leave things the way they are for now." That being said, the total charges that he incurred from 12/16/to current are $We are happy to give ** *** the benefit of the doubt on his cancel request given the other issues and will immediately credit his account for $With that credit applied, there is still a balance due of $which we are not able to creditThis will remain a balance due on the account and will need to be paid before the account could be reopened in the event ** *** wants to try our service again in the future
Our apologies for the delayed response on this, we have been working in parallel to resolve Mr *** *ssue and believe we have done soOn 11/we processed a refund of $1,(the amount of the over billing that our system issue caused) back to Mr *** via the Farmers Folio program that he
used to pay for the leads, and on 11/a personal check for $was issuedThe check should arrive any day if it has not alreadyThe Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing timePlease let us know if there are any additional questions or concerns
Hello, We apologize again that the level of service form the staff was unacceptableThis feedback will be shared and discussed with the staff member directlyIn regards tot he $referenced this was promo funds that was applied by the company and were not funds from *** ***'s bank cardThese funds are solely for the use of leads and callsThe prepayment balance of $can be refunded however since they were applied prior to the account upgrade we will have to issue a checkThe request to get a cut check has been made and *** *** will need to allow for processing and mailing timeHopefully we will be able to earn her business back in the future Thank you
Complaint:
I am rejecting this response because:None of my concerns have been addressed First of all, *** *** is totally unprofessional and I am disgusted at the way I was treated Second...no refund has posted to my credit card on file You stated in your initial response this would be doneThis is not true, as it has not occurred Additionally, you have not given a satisfactory response as to what happened to my $credit that did not migrate when the accounts were movedI spoke with *** *** about this and he assured the funds would migrateEither he was lying or incompetent, since obviously this was not trueIf you actually did research the account, you would see the error that occurred and I was issued all of these "lead credits" instead of having my credit card refunded Actually, you totally ignored this issue I also have $of pre-pay funds that are mine As I stated before, I have no desire to do business with a company that operates in such a manner This is essentially stealing I also refuse to be treated so disrespectfully by your staff A better resolution needs to be suggested at this point I need to know that my 'pre-pay" funds will additionally returned to me when I close this account This has been a terrible experience
Regards,
*** ***
Dear Ms***, We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. Please do not hesitate
to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear *** ***, We greatly apologize for the inconvenience these calls and messages have caused youThis message is to confirm that we have added you to our Do Not Contact ListNotices have been sent via email to anyone who may have received your information It can sometimes take a few
days for companies to adjust their practices after receiving the noticePlease do not hesitate to reach out with further questions Thank you
Hello Ms***,We apologize for any inconvenience these calls and messages have caused youWe would just like to confirm that your information has now been added to our Do Not Contact listNotices have been sent out to any partner who may have received your information.Please do not hesitate to
reach out with further questionsThank you
Complaint: ***
I am rejecting this response because:I would like to have the money placed back in my account and we go our separate waysYou said it your self there is no excuse
Regards,
*** ***
Thanks
Dear *** *** We greatly apologize for any inconvenience these calls and messages have caused youThis message is to confirm that you have been placed on our Do Not Contact listNotices have been sent via email to anyone who may have received your informationIt can sometimes take a few
days for the necessary changes to propagate across their systems. Please do not hesitate to reach out with further questionsThank you
Dear *** *** We sincerely apologize for the inconvenience these calls and messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information Please do not
hesitate to reach out with further questionsThank you
Hello Ms***,We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information. Please do not hesitate to
reach out with further questionsThank you
We completely understand the concern and frustration hereWe would like to apologize as this is not the experience we want any of our customers to go throughIn reviewing the account we do see the both requests to stop lead flow in April prior to the account receiving leads in MayThe account has
been closed and we have zeroed out the past due balance of $with no further collections process neededPlease let us know if there is anything we can help with in the future
Complaint: ***
I am rejecting this response because: This company continually harassed me during my working hours with the Deptof Mental Health in my Human Resources dept I continued to tell them the party they needed was not me They did not adhere to what I was stating to them, and had other staff to harass me The contacted me the same night, and the next morning on my phone I do not accept this from the company They had nine (9) staff to harass me on my cell phone, and should be reprimanded for what they do to customers
Regards,
*** ***
We are sorry that Mr *** does not find our proposal satisfactoryThe Service Plan is a required part of our program in order to receive phone support from our highly trained Customer Success team so it is in his best interest to remain on it and we are committed to helping him realize a meaningful return on investment with usWe are willing to increase the credit, and will agree to extend the full promotional discount so he does not get charged full price for leads and feel like this was a bait and switchSomeone from our customer success team will reach out to him tomorrow to discuss further
Complaint* ***
A $credit to a fraudulent business is an insultI knew you would try to cheat me and delay as long as possible so I had AMEX do a chargeback to get my money back as crooks like you always lie about their service and never make things right
Regards,
*** ***
Thank you for bringing this matter to our attentionWe apologize for the issue that ** *** had with our service. Looking at his account, there were a total of leads purchased, of which were returned as being bad leadsof the returned leads were denied by our returns
verification team, however in attempt to resolve this matter and try to earn ** ***'s business back we will gladly provide full credit for all of the denied returnsThe average price paid was $per lead so this would be a total credit of $applied to his accountWe are willing to round that credit up to $which would allow ** *** to receive two free warm transfers if he is willing to resume his account to use the credit (in which case we can set it up to only purchase warm transfers)Hopefully this creates a desirable outcome for ** *** and allows him to access our bet performing product at no additional cost
We are sorry to hear that this service wasn't a good fit for you. We have processed a full refund of $to your CC, which should post within a few business daysPlease let us know if there is anything else we can assist with!
Thank you for bringing this matter to our attentionWe apologize for any frustration that Mr*** may have had with our serviceWe have not charged his card for the leads received and we will ensure that he is not charged for those leadsThe $amount that was showing on his statement was an
authorization for the credit card he put on fileWe would like the opportunity to earn his business again in the future and we would be willing to provide $credit for future lead purchases if he decides he would like to resume with us in the future
Thank you for bringing this matter to our attentionWe are sorry to hear about the experience that ** *** had with our service, and reading through his complaint it appears there is some confusion on a few of the pointsThe $39/mo fee is for customers who choose to subscribe to our
Service PlanIt is not required as he is aware, however, there are a number of features that are tied to it (such as unlimited pausing)This program has been in place since November and is described in the purchase agreement in his account as it is with all customersHe is able to pause his account once per week without it, but not on an unlimited basisAdditionally, our lead product is not an exclusive lead product, nor has it really ever beenFor as long as ** *** has been a customer and for many years before that our product has been shared leads, where a single lead can be sent to up to total agentsNo where in our product or marketing materials do we claim to sell exclusive leads. Regarding his request to have the account closed, the first documented request for that came in on 1/1/Prior to that the last documented communication was on 12/9/where a filter question was answered and Service Plan was explained again** *** email to us at that time stated "I will leave things the way they are for now." That being said, the total charges that he incurred from 12/16/to current are $We are happy to give ** *** the benefit of the doubt on his cancel request given the other issues and will immediately credit his account for $With that credit applied, there is still a balance due of $which we are not able to creditThis will remain a balance due on the account and will need to be paid before the account could be reopened in the event ** *** wants to try our service again in the future
Our apologies for the delayed response on this, we have been working in parallel to resolve Mr *** *ssue and believe we have done soOn 11/we processed a refund of $1,(the amount of the over billing that our system issue caused) back to Mr *** via the Farmers Folio program that he
used to pay for the leads, and on 11/a personal check for $was issuedThe check should arrive any day if it has not alreadyThe Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing timePlease let us know if there are any additional questions or concerns
Hello, We apologize again that the level of service form the staff was unacceptableThis feedback will be shared and discussed with the staff member directlyIn regards tot he $referenced this was promo funds that was applied by the company and were not funds from *** ***'s bank cardThese funds are solely for the use of leads and callsThe prepayment balance of $can be refunded however since they were applied prior to the account upgrade we will have to issue a checkThe request to get a cut check has been made and *** *** will need to allow for processing and mailing timeHopefully we will be able to earn her business back in the future Thank you
Complaint:
I am rejecting this response because:None of my concerns have been addressed First of all, *** *** is totally unprofessional and I am disgusted at the way I was treated Second...no refund has posted to my credit card on file You stated in your initial response this would be doneThis is not true, as it has not occurred Additionally, you have not given a satisfactory response as to what happened to my $credit that did not migrate when the accounts were movedI spoke with *** *** about this and he assured the funds would migrateEither he was lying or incompetent, since obviously this was not trueIf you actually did research the account, you would see the error that occurred and I was issued all of these "lead credits" instead of having my credit card refunded Actually, you totally ignored this issue I also have $of pre-pay funds that are mine As I stated before, I have no desire to do business with a company that operates in such a manner This is essentially stealing I also refuse to be treated so disrespectfully by your staff A better resolution needs to be suggested at this point I need to know that my 'pre-pay" funds will additionally returned to me when I close this account This has been a terrible experience
Regards,
*** ***
Dear Ms***, We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partner who may have received your information. Please do not hesitate
to reach out with further questionsThank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***