Our apologies for the delayed response on this, we have been working in parallel to resolve Mr *** *ssue and believe we have done soOn 11/we processed a refund of $1,(the amount of the over billing that our system issue caused) back to Mr *** via the Farmers Folio program that he
used to pay for the leads, and on 11/a personal check for $was issuedThe check should arrive any day if it has not alreadyThe Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing timePlease let us know if there are any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regarding Complaint *** They finally canceled my account
Regards,
*** ***
Hi, Our records show that the total amount we charged to Ms*** credit card was $If she is showing charges of different amount she will need to contact our Customer Success Team to review so that we can reconcile our amountsThank you
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Ms*** and they were able to arrive at an agreeable resolution to her concernsWe appreciate her business and apologize for any frustrations she may have had with our service
We apologize for any misunderstanding about Folio billing and lead credits to the accountI understand you connected with *** to discuss your experience with the leads. We have requested a full refund to your Folio invoice for the leads received 1/3-1/6. This refund will appear on
the invoice prepared for May 1, Please let us know if you have any additional questions or concerns
We certainly apologize again for a lack of service or any quality issues you have had with our companyWhile we hope that we get the opportunity to earn your business again we have processed refunds to your cardThere is one charge of $and a second charge of $which was processed today, 6/24/
A member of our team was able to speak with Mr*** and they arrived at a resolution to resume business with usIf Mr*** has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him
Complaint: ***
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/ There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
*** ***
Mr*** We greatly apologize for any inconvenience these calls have caused youThis message is to confirm that you have been added to our Do Not Contact list and notices have been sent via email to any partners who may have received your informationIt may take a few days for the changes
to take effect. Please do not hesitate to reach out with any questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our serviceThere was clearly some confusion with his account setup and our billing policies (our minimum lead cap is 3/day, and the Service Plan is optional but gives access to very
valuable features)Additionally, in no way do we buy a database of consumer information and generate phony requests100% of our leads are generated from online quote requests, and while we do occasionally work with other 3rd party lead generators, if we ever find someone is generating fraudulent leads we will immediately cease working with themAll that being said, it is clear that our service did not work with ** *** and we would like to try and make it right by offering a $credit good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can
sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concerns.Thank you
Hello Ms***We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information. Please do not hesitate to
reach out with any further questionsThank you
Thank you for bringing this matter to our attention, and our apologies for the delayA Manager with out Customer Success team spoke to Mr *** on 8/and we believe resolved the issue at that time but unfortunately the Revdex.com file did not get updatedPer discussion with Mr ***, there are cases
where we may be able to credit for undisclosed information and we will be happy to review those that fall in the gray area on a case by case basis, we just ask that he submits a request to our Support team via his account online and provides specific examples for dispute/review He did not have any examples that he wanted to cover at the time of the call on 8/so no credits were warranted at the time, however we are happy to review any provided examples and work with him to ensure he is satisfied going forward
Hello,Thank you for bringing this matter to our attentionWe did speak with Mr*** on the 7th and a manager provided email confirmation back to him that we have refunded the charge back to his cardA manager has also reached out by phone to speak to him in more detail about his concernsIf
can contact our offices again we will be happy to review things togetherThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that there is no other action on their part that could resolve this.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I would not like to continue doing business with a company that sells a terrible product and then will not allow for the refund of said terrible productI am seeking a FULL refund for every dollar paid because I was fraudulently induced into purchasing from them by a salesperson that misrepresented the facts.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe certainly apologize for any frustrations Mr*** has had with our serviceWe have left messages from one of our managers to speak to him directly about his concerns so that we can find a mutually agreeable resolutionIf he can reach
out to our Customer Success Team we will be happy to review his account with him
Our apologies for the delayed response on this, we have been working in parallel to resolve Mr *** *ssue and believe we have done soOn 11/we processed a refund of $1,(the amount of the over billing that our system issue caused) back to Mr *** via the Farmers Folio program that he
used to pay for the leads, and on 11/a personal check for $was issuedThe check should arrive any day if it has not alreadyThe Folio refund processing time frame is out of our control as it is subject to the Farmers Folio platform processing timePlease let us know if there are any additional questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regarding Complaint *** They finally canceled my account
Regards,
*** ***
Hi, Our records show that the total amount we charged to Ms*** credit card was $If she is showing charges of different amount she will need to contact our Customer Success Team to review so that we can reconcile our amountsThank you
Thank you for bringing this matter to our attentionWe had a member of our customer success team reach out to Ms*** and they were able to arrive at an agreeable resolution to her concernsWe appreciate her business and apologize for any frustrations she may have had with our service
We apologize for any misunderstanding about Folio billing and lead credits to the accountI understand you connected with *** to discuss your experience with the leads. We have requested a full refund to your Folio invoice for the leads received 1/3-1/6. This refund will appear on
the invoice prepared for May 1, Please let us know if you have any additional questions or concerns
We certainly apologize again for a lack of service or any quality issues you have had with our companyWhile we hope that we get the opportunity to earn your business again we have processed refunds to your cardThere is one charge of $and a second charge of $which was processed today, 6/24/
A member of our team was able to speak with Mr*** and they arrived at a resolution to resume business with usIf Mr*** has any other questions or concerns he can reach out to our Customer Success Team and we will be happy to help him
Complaint: ***
I am rejecting this response because: the statements made in their response were full of lies and failed to reference my email to close myaccount on 12/15/ There is nothing more I have to say except that I am not dealing with them ever again and am not paying their bill for the fraudulent leads they sent me.I am done wasting another second of time on this.
Regards,
*** ***
We have connected with Mr***, and resolved issues with a refund of $ot his CC
Mr*** We greatly apologize for any inconvenience these calls have caused youThis message is to confirm that you have been added to our Do Not Contact list and notices have been sent via email to any partners who may have received your informationIt may take a few days for the changes
to take effect. Please do not hesitate to reach out with any questionsThank you
Thank you for bringing this matter to our attentionWe apologize for the experience that ** *** had with our serviceThere was clearly some confusion with his account setup and our billing policies (our minimum lead cap is 3/day, and the Service Plan is optional but gives access to very
valuable features)Additionally, in no way do we buy a database of consumer information and generate phony requests100% of our leads are generated from online quote requests, and while we do occasionally work with other 3rd party lead generators, if we ever find someone is generating fraudulent leads we will immediately cease working with themAll that being said, it is clear that our service did not work with ** *** and we would like to try and make it right by offering a $credit good towards future purchases of our warm transfer product where we warm transfer phone calls from consumers actively looking for a quoteWe will have a representative reach out if this is agreeable
Dear Ms***,We deeply apologize for the inconvenience that these calls and messages have caused you This message is to confirm that you have been added to our Do Not Contact list Notices have been sent via email to any partners who may have received your information It can
sometimes take a few days for the proper changes to occur in our partners' systems Please do not hesitate to reach out with further questions or concerns.Thank you
Hello Ms***We greatly apologize for any inconvenience these calls or messages have caused youThis message is to confirm that you have been added to our Do Not Contact listNotices have been sent via email to any partners who may have received your information. Please do not hesitate to
reach out with any further questionsThank you
We have received confirmation that the refund check for $549.01 was processed on 4/15/
Thank you for bringing this matter to our attention, and our apologies for the delayA Manager with out Customer Success team spoke to Mr *** on 8/and we believe resolved the issue at that time but unfortunately the Revdex.com file did not get updatedPer discussion with Mr ***, there are cases
where we may be able to credit for undisclosed information and we will be happy to review those that fall in the gray area on a case by case basis, we just ask that he submits a request to our Support team via his account online and provides specific examples for dispute/review He did not have any examples that he wanted to cover at the time of the call on 8/so no credits were warranted at the time, however we are happy to review any provided examples and work with him to ensure he is satisfied going forward
Hello,Thank you for bringing this matter to our attentionWe did speak with Mr*** on the 7th and a manager provided email confirmation back to him that we have refunded the charge back to his cardA manager has also reached out by phone to speak to him in more detail about his concernsIf
can contact our offices again we will be happy to review things togetherThank You
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that there is no other action on their part that could resolve this.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
I would not like to continue doing business with a company that sells a terrible product and then will not allow for the refund of said terrible productI am seeking a FULL refund for every dollar paid because I was fraudulently induced into purchasing from them by a salesperson that misrepresented the facts.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Thank you for bringing this matter to our attentionWe certainly apologize for any frustrations Mr*** has had with our serviceWe have left messages from one of our managers to speak to him directly about his concerns so that we can find a mutually agreeable resolutionIf he can reach
out to our Customer Success Team we will be happy to review his account with him