Kelley-Robb-Cummins Funeral Home

Nick Mfrom Genz-Ryan did a great job of first assessing the issues with my air conditioner and secondly laying out the options to me along with explaining what those options will all correct with my system He was straight forward without overselling or being to pushy I would have no issues with recommending Genz-Ryan or Nick to anyone based on my experience Nick completed the work in a timely manner and my air conditioner is once again working great

Nick Mdid a tuof our year old furnace He was very pleasant and professional Nick explained what he was looking for and what he found through his evaluation He told me where I might have a problem and what my options were His visit to our home was a positive experience

Jeff arrived right on the button and was very courteous and friendly job well done !

Genz-Ryan Plumbing & Heating Company, Inc- Service Technician Tom ***Tom was a friendly, knowledgeable, super efficient workerHe did a very thorough job and we were impressed with his timeliness and skills

Once again Genz Ryan sent top notch employees to our house! Josh and Kyle were great I will continue to do business with Genz Ryan in the future

Great job! Chad *** was awesome!

James *** with Genz-Ryan completed some outstanding work for us todayMy day started with another company "red tagging" my furnace because of the issues they foundI phoned Genz-Ryan for a second opinion, and I'm very glad I didJames was the technician assigned, and he completed a very thorough and professional analysis -- and the results showed that our furnace is working just fineHe saved us money, gave us confidence that our lives aren't in danger, and demonstrated a tremendous level of competence in his trouble-shooting approachI'd give five stars to Genz Ryan -- and stars to James!!

Called Genz Ryan at 8:a.mon November, as our heat was not workingThey sent a technician out that same day (afternoon) and was up and running again by 6:p.mThe temperature was in the low 40's that dayThe Technician was very professional and courteousI strongly recommend this Company

Noah was very helpful and knowledgeableHe took plenty of time to help us and find the best options for our situation

Very positive, Everything was explained during and after the furnace was installed

Do not be fooled by an A+ Revdex.com rating The only thing a company has to do to retain this rating is reply to your complaint Not necessarily satisfy the customer, but reply to the complaint Genz-Ryan installed a furnace and air conditioner in our home on June 21stEverything that could possibly go wrong did! Our sales guy, Ryan, was supposed to email us a copy of the contract prior to installation, that only happened because we called the morning of and said not to send the trucks until we had a copy Genz-Ryan's contracts are very vague They wouldn't commit to the brand of furnace or AC unit they were installing and everything was only verbally agreed uponThe installation was a complete disasterThe installers, Mike and Matt, installed the wrong furnace (a one stage rather than a two stage), ran inch piping which we later found out was far too large for our unit, ran PVC pipes all over the floor in the basement in front of washing machine which would constantly be stepped on The furnace was incredibly loud and the installers didn't leave our home until 11:PM! We asked that Genz-Ryan contact us first thing in the morning and were unable to get anyone to talk to us until 4:00pm the following dayWe set up a meeting with Richie (quality control guy) for 2:the following Monday, He didn't show up on timeAt 2:we finally called to find out where he was and we were given the run around saying they had set up a window of time between 2:and 4: This was never communicated to usWhen Richie finally made it to our house, he admitted that "this would never pass inspection" and asked what he could do to satisfy us We asked for our money back and for them to let another company tear out their equipment, which they could pick up on the drivewayThis was agreed upon by both sides However, upon tear out of Genz-Ryan's equipment it was discovered that the exhaust pipes were not glued together in different placesThis would have caused our home to fill with carbon monoxide and could have killed usIt was also discovered that the furnace was so loud because our installers had left the instruction manual inside the fan! This too could have easily caused a fireWe were also informed that Genz-Ryan had not applied for a permit with the city and left no papers or instructions for us to schedule an inspectionThey also left our old thermostat because they didn't have a new one in their truck, and our next company was quite clear about the fact that our old thermostat would not have worked with a stage furnaceGenz-Ryan never mentioned thisAt this point we asked for compensation for the day and a half that both my husband and I had to take off of work for the install and to deal with the meeting that they arrived late toWe did not ask for compensation for the additional day that we had to take for another company to install the furnace we now haveWe also asked to be paid for the boards of siding that they damaged by putting inch holes for their inch pipes, when they should have only been using inch pipes We have huge holes in the side of our house that are completely unnecessary Genz-Ryan has refused any further compensation for our time and damaged siding, stating that we have settled with themDo not waste your time or money with Genz-Ryan!

Had my refrigerator unit break on meThe service technician from Genz-Ryan was very friendly, knowledgeable and very polite

Had a great experience with Genz-Ryan Of course my furnace broke down during a snowstorm! They sent someone out that same day They arrived in the timeframe promised Steve quickly detected the problem, presented a solution, and thoroughly discussed all of our options with us He had the materials in his truck and it was taken care of the same day Will definitely use them again

My annual plumbing inspection and water heating draining was completed by Matt MHis inspection included checking the condition of the water heater rod, testing the water, and checking the bathroom sink drainsShelby S setup the appointment with Matt M as I requestedBoth Matt and Shelby provided great serviceI am very satisfied

Excellent, on time service with a tech willing and able to answer questions and give options

I realized we had a problem with our air conditioner late in the evening so we called the next morning at 8:and Ryan came to fix our problem and had us up and running by 12: I call that SUPER service and very appreciatedJim ***

Genz-Ryan truly earned the Torch Award for Ethics when my furnace failed last week From my first call to the honest assessment of cost to repair vs cost to replace , to the installation and inspection teams, all personnel were professional, knowledgeable, courteous and efficient They also used drop cloths to keep snow from being tracked in, removed the old furnace & accessories and left my home as clean as when they arrived!

Very friendly and no rushing answered all my questions

Very nice, professional technicianGreat service , on time and budget

David was a very pleasant young manHe arrived ready to go to work, and completed the needed service faster than I expectedHe offered a free whole house plumbing inspection, and found something that could use attention soonNo pressure to act right away- which I really appreciated