Kelley-Robb-Cummins Funeral Home

I worked with Tom at Genz Ryan to check my water heaterHe was extremely knowledgeable and professionalHe provided all of the information I needed, answered all of my questions and the attention to detail was outstandingTom followed up when finished and left the area in perfect conditionI have total confidence in GR as a result and will use them again

Steve Mperformed an annual inspection and functionality check on my furnace and A/C He was quick and proficient, explained what he was doing and answered a number of questions I had He also gave me a bid for some separate electrical work that needs to be doneI am happy and satisfied with my experience and readily recommend Genz-Ryan and Steve Mdon

Very positive experience with Genz Ryan Job wasn't an emergency and wasn't expecting same day service, but it happened! Job was well done and I was more than satisfied!!!

What a bunch of liars, cheats and thieves They make used car salesmen look like saintsThey have a billing rate of over $a hour Took over two months to actually talk with someone Although a partial credit was offered, they still ripped me offI'd give them a negative star if I could I've got nothing good to say about them They use deceptive sales practices, then don't document what work was done and over bill you The only reason I actually got to speak to someone and got a small credit is because I contacted the Attorney General's office to make a complaint

• We had worked with Genz-Ryan in the past and had been impressed
• We needed a new boiler and on the recommendation of our Genz-Ryan HVAC tech, Noah, we decided to get a "top of the line" Bosch combi boiler
• The install cost over $10,
• I got to see different employees over days, and it took them days to get it working over a period of a weekI had to "deal" with them for consecutive days
• I have made requests for receiptsThey came incomplete totaling only half the cost
• I made five requests for the outdoor sensor to be attached to the boiler before getting a response other than "it doesn't need it." After sending this review to Genz-Ryan, and before this posting, Noah called and we scheduled a time for him to come and put it in
• Their automated system asked for feedback before the boiler was working or before I had received any receipts for work done
• Genz-Ryan told me twice they were certified to install Bosch boilersI called BoschBosch told me Genz-Ryan is not certified to install Bosch boilers"I'm sorry sir, but that company is not on our list," the people at Bosch told me
• Before posting this review, I sent it to them asking them to help me conclude itI got a call from my initial technician, Noah, but there has been no effort on the part of management to acknowledge any problemI still do not have all the receipts - I am missing the receipts from Joel's visit for half of the total charges
• In order to have some piece of mind, I had to hire another HVAC Bosch certified specialist to come and inspect Genz-Ryan's workHe pointed out that the port to gauge the exhaust temp is next to the wall and therefore not useful for taking that measurementEverything else checked out okay
• Everyone is very nice at Genz-Ryan, but this experience adds up to a lack of competence across the boardIf you search through the one star ratings, you'll notice the copy/paste response of their "striving for world class customer service." World class? What world are they talking about? Courtesy and thoughtfulness are great attributes, but are worthless in the face of such a display of repeated incompetence
I wonder if the Revdex.com is aware of Genz-Ryan's use of their logo on their trucks?
• Could I please get that receipt now?

Ryan from Genz-Ryan was professional, knowledgeable and very pleasant to work with I liked the way he gave us multiple options, good information and didn't pressure us on our decision He was quick to set up our installation and I look forward to working with Genz-Ryan

11-15-Genz-Ryan came to my home to do a Furnace Cleaning It ended up the Service person- shut off my Heat because their was a crack in the Heat Exchanger and some other findings also He told me verbally all that was wrong He then proceeded to tell me, he could fix the furnace for xx dollars or I could buy a new one for xx dollars I said I need to get a 2nd Opinion a second bid; that I couldn't make a decision for such a large purchase with one opinion I said when you send me your email of "confirmation of payment" also put in what you found wrong Note the Furnace cleaning was $or $I wrote him a check He said he would email me that day He did NOT give me any paperwork on what he saw or did As a consumer; knowing nothing about Furnaces --it was pretty much greek to me and I could not remember all what he said I never got the email; I called the Genz-Ryan Service Number or timeslast time was 11-24-at 9:30am When I called Genz-Ryan the first t

Friendly and very good at answering all our questions He was here hours putting in our new furnace and the crew were very thorough and cleaned up after themselves

I agreed to purchase a new HVAC system with installation from GenzRyan The offer was on the sales person's tablet and he verbally discussed the products that were bring offered and agreed to alone with the warranty Warranty has parts once directly from GenzRyan and the other is the parts warranty from the manufacture I asked when I would receive this information in writing and the sales person (Steve ***) told me that I would get this in an email
The ONLY documentation I received via email was the invoice that listed a general HVAC description and NOT the specific information about what manufacture(s) and module number(s) were to be installed This invoice also incorrectly listed the GenzRyan part of the warranty at years "Can't write a check" and while the sales person was in my home he told me and I agreed to the year "Can't write a check" warranty I have NEVER received any information about the manufactures warranty part as I was told I would
I feel this sal

We had Genz Ryan at our house again last Friday and teh technician Matt was topnotch as far as plumbers go and fixed everything in a timely and efficient mannerIt was a little more than we wanted to spend but so nice NOT to have the shower dripping! He also noticed that our kitchen faucet had a leak, so we took the opportunity to replace that as wellWE plan to continue using them and feel they are genuine and we got our money's worthThanks again!

MattM did a fantastic job today recommending and replacing my old water heater that had sprung a leak He also repaired another plumbing issue that had developed a slow leak He was extremely professional and quick at his job I was impressed at the quality and how thorough of job that was done Matt also had a great sense of humor and wouldn't hesitate to use Genz-Ryan and Matt when needed in the future

Dave is very good about showing me and explaining the problemsI like the fact that I see choices (in this case it was the water heater) of prices

Billy helped us to identify issues with our furnace and provided us suitable options for repair or replacementBased on options, we decided to place the furnace as well as the A/C compressorHe was able to get technicians to complete the work within two daysWe were very pleased with his services

Ryan was very friendlyHe told us all about the condition of our AC system with our tune-upHe explained how important it is to keep a clean furnace filter in place so it doesn't strain the systemHe also gave us a few quotes on 2-zone heatingHe knows his stuffWe

Jason did a great job with all the issues surrounding a new furnace installPaid attention to detail, explained well and left with a clean house
Thanks much

We are under a monthly service agreement with Genz Ryan the plan we had selected covered filters for our furnaceOur furnace had stopped working so we purchased a new one and a new air conditioner unit In late October we received filters for our old furnaceWe called Genz Ryan and advised these are no longer correct filters for our unitThey advised us that filters for our current unit are not covered under the service plan and that we would need to purchase a filterWe agreed and on Nov, 7th $was deducted from our checking account We have not received the filter we paid forEvery time we have called we have been told something different That it was received damaged so they ordered a new oneWhich I understand happens okay would have been nice to be told After that we were told it is an issue with a vendorThen we were told that it was shipped they would get a tracking number and call back the next dayWe didn't get a call backOn December 21stSpoke with

Really enjoy the professional and great service they provide!!

We called their main number and said that we needed a technician to check our furnace and air exchanger and CLEAN both or them, for a home inspection The guy came out and didn't have so much as a Kleenex to clean anything I offered our small mini vacuum to help him with that, and he said emphatically NO He did nothing but add a plethura of needed parts for our all already working furnace He DID NOT even attempt to clean either the furnace or the air exchanger, and had a very bad attitude I feel violated on every level, and paid him $on my Visa I have repeated called the phone number for the Genz Ryan Company, and no one even cared After multiple phone calls, I finally reached Jeff, a Manager, who had totally no interest in helping this situationMost of my multiple phone cals couldn't even get a person: just a recording that said that they were busy This company is a very bad scam
Please help me
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We just had Genz-Ryan out to service our water heater We've used them many times and have been very satisfied Everyone is always courteous and professional

Genz-Ryan is very professional and courteous to deal withWhen you call, the dispatcher knows the field calendar accuratelyThe day of the appointment, dispatch calls again BEFORE the technician arrives to inform you when he'll arrive within your slotted hrwindowOur technician Noah Farrived within minutesHe seemed well trained, and expended little time in diagnosing the problemHe clearly presented several alternatives without bias to anyCompleted the job neatly and showed us how to use our new equipmentNoah is personable and very comfortable in front of customersEffuses a great presence and Genz-Ryan representation