Kelley-Robb-Cummins Funeral Home

Excellent services provided that was professional and customer friendly

My annual plumbing inspection and water heating draining was completed by Matt MHis inspection included checking the condition of the water heater rod, testing the water, and checking the bathroom sink drainsShelby S setup the appointment with Matt M as I requestedBoth Matt and Shelby provided great serviceI am very satisfied

Genz Ryan performed repairs for us on January 12, The repairs included a day warrantyWe wanted a longer warranty but were told we'd have to purchase a 'package that cost quite a bit more than the repairs we needed and included provisions we did not needOn May 12th, 2017, one month after the day warranty expired, the repairs they had done failed, resulting in a large area of flooding and damage to the floor, drywall of 1st floor ceiling, and water damage underneath the tub, in addition to rendering the "fixed" tub unusable I called genz ryan several times on Friday, May 12th but since no one ever answered the phone I left a voice message Now we not only have to hire another plumber to correct what they were supposed to repair, but we also have to pay for damages to our home caused by their insufficient job Their website claims that they have outstanding warranty service and that they stand by their work, however we found this to not be the case, and are now left t

Dave and Loren worked hard to make deal with financing issuesOur timeline ran out We'll pick this up in the spring when we're back in MN

Noah was very helpful and knowledgeableHe took plenty of time to help us and find the best options for our situation

Genz-Ryan Plumbing & Heating Company, Inc- Service Technician Tom ***Tom was a friendly, knowledgeable, super efficient workerHe did a very thorough job and we were impressed with his timeliness and skills

Very friendly and no rushing answered all my questions

James *** with Genz-Ryan completed some outstanding work for us todayMy day started with another company "red tagging" my furnace because of the issues they foundI phoned Genz-Ryan for a second opinion, and I'm very glad I didJames was the technician assigned, and he completed a very thorough and professional analysis -- and the results showed that our furnace is working just fineHe saved us money, gave us confidence that our lives aren't in danger, and demonstrated a tremendous level of competence in his trouble-shooting approachI'd give five stars to Genz Ryan -- and stars to James!!

Steve Mof Genz-Ryan Plumbing and Heating exceeded all my expectationsHe arrived early, communicated all the options clearly, extremely knowledgeable, and was very expedient to finish the job

Very nice, professional technicianGreat service , on time and budget

The service man was prompt, respectful and articulateI had called the company to correct the filter access door on a furnace they installed a couple of years ago Because of the tight fit of the furnace, the original installer needed to create an access panel for the filter on the side He created a door type panel out of sheet metalAfter many filter changes, I continued to find the panel difficult to use and cut my hand on the metal The encond service man ordered a magnetic panel which will be much easier to use Because the service call was to remedy their work, I was surprised by the $service charge My overall experience with Genz Ryan is that they do good work but are very expensiveThis creates a positive/negative response of stars

Do not be fooled by an A+ Revdex.com rating The only thing a company has to do to retain this rating is reply to your complaint Not necessarily satisfy the customer, but reply to the complaint Genz-Ryan installed a furnace and air conditioner in our home on June 21stEverything that could possibly go wrong did! Our sales guy, Ryan, was supposed to email us a copy of the contract prior to installation, that only happened because we called the morning of and said not to send the trucks until we had a copy Genz-Ryan's contracts are very vague They wouldn't commit to the brand of furnace or AC unit they were installing and everything was only verbally agreed uponThe installation was a complete disasterThe installers, Mike and Matt, installed the wrong furnace (a one stage rather than a two stage), ran inch piping which we later found out was far too large for our unit, ran PVC pipes all over the floor in the basement in front of washing machine which would constantly be stepped on The furnace was incredibly loud and the installers didn't leave our home until 11:PM! We asked that Genz-Ryan contact us first thing in the morning and were unable to get anyone to talk to us until 4:00pm the following dayWe set up a meeting with Richie (quality control guy) for 2:the following Monday, He didn't show up on timeAt 2:we finally called to find out where he was and we were given the run around saying they had set up a window of time between 2:and 4: This was never communicated to usWhen Richie finally made it to our house, he admitted that "this would never pass inspection" and asked what he could do to satisfy us We asked for our money back and for them to let another company tear out their equipment, which they could pick up on the drivewayThis was agreed upon by both sides However, upon tear out of Genz-Ryan's equipment it was discovered that the exhaust pipes were not glued together in different placesThis would have caused our home to fill with carbon monoxide and could have killed usIt was also discovered that the furnace was so loud because our installers had left the instruction manual inside the fan! This too could have easily caused a fireWe were also informed that Genz-Ryan had not applied for a permit with the city and left no papers or instructions for us to schedule an inspectionThey also left our old thermostat because they didn't have a new one in their truck, and our next company was quite clear about the fact that our old thermostat would not have worked with a stage furnaceGenz-Ryan never mentioned thisAt this point we asked for compensation for the day and a half that both my husband and I had to take off of work for the install and to deal with the meeting that they arrived late toWe did not ask for compensation for the additional day that we had to take for another company to install the furnace we now haveWe also asked to be paid for the boards of siding that they damaged by putting inch holes for their inch pipes, when they should have only been using inch pipes We have huge holes in the side of our house that are completely unnecessary Genz-Ryan has refused any further compensation for our time and damaged siding, stating that we have settled with themDo not waste your time or money with Genz-Ryan!

Great job! Chad *** was awesome!

Genz-Ryan truly earned the Torch Award for Ethics when my furnace failed last week From my first call to the honest assessment of cost to repair vs cost to replace , to the installation and inspection teams, all personnel were professional, knowledgeable, courteous and efficient They also used drop cloths to keep snow from being tracked in, removed the old furnace & accessories and left my home as clean as when they arrived!

Very knowledgeable plumber came out to investigate a concern about our water softener The issue turned out to be much more complicated than we expected The technician was kind enough to investigate further into the solution and come back the next day to explain it to me, as I was at work the first day he came out The estimate provided seemed fair The technician was very personable and very thorough in explaining what all the items of the estimate included and understood that we needed to postpone the fix until later Will plan to be calling them in a few months for the job

Nick *** preformed a maintenance check on my air conditioning He was very knowledgeable, polite & through He even fixed an light bulb problem for me!
I will definitely ask for Nick in the future Plus he is a veteran of years of service to this country

Their pricing practices are way out of line for others in the industryI fought charged nearly 10x what I was quoted by other companies

Thorough job Discussed options and was pleasant while they were working

Tyler did a great job of checking out all aspects of the problem we were having and made recommendations and pricing for options It took him quite a bit longer then the two hours he estimated but he did a great job and the price remained the same

Joel P diagnosed the water pressure issue in our house and presented the options to resolve the issueJoel was very personable and completed the work in a professional mannerThese are traits that are hard to come by in today's home repair service industryAs I shared with Joel, I have hired other plumbers for repairs and typically have been greatly dissatisfied with the quality of the work for what is charged