Kelley-Robb-Cummins Funeral Home

Joe and Matt came over yesterday on an AC call and were of great help
Professional, knowledgeable and informative
Very positive experienceThanks

Terry H just left after completing an annual check of our furnaceHe not only answered questions we had for him but explained thoroughly his answersHe visited with us about the advantages of duct cleaningOverall this was a very informative and pleasant visit from Genz RyanThanks Terry!

Quick and Friendly service Matt outlined all of my options for repairI asked a few questions regarding implications of my choice and he answered them fairly and honestly Service was completed with a few hours, very fast Nice guy and good company

I worked with Mike Btoday from Genz-Ryan on our annual fall tufor our furnaceSimple and nice experience todayMike did a full analysis of the furnace and made a recommendation on something that needed to be addressed and we did do exactly that
Very professional, clear and nice

Chad was extremely helpful in getting everything we need for a difficult installation very professional Would deifinately recommend

Genz Ryan has always provided good service Noah continues the tradition

Great Experience They did a good job, gave us several choices and explained everything very clearly The replacement of the hot water heater was done in a reasonable time Left the area clean

Great service with a smile Answered all my questions Willing to follow up within a few days to see if I had any more questions or concerns

I agreed to purchase a new HVAC system with installation from GenzRyan The offer was on the sales person's tablet and he verbally discussed the products that were bring offered and agreed to alone with the warranty Warranty has parts once directly from GenzRyan and the other is the parts warranty from the manufacture I asked when I would receive this information in writing and the sales person (Steve ***) told me that I would get this in an email
The ONLY documentation I received via email was the invoice that listed a general HVAC description and NOT the specific information about what manufacture(s) and module number(s) were to be installed This invoice also incorrectly listed the GenzRyan part of the warranty at years "Can't write a check" and while the sales person was in my home he told me and I agreed to the year "Can't write a check" warranty I have NEVER received any information about the manufactures warranty part as I was told I would
I feel this sal

Responsive service call timeKnowledgeable technician (Richie ***) was able to diagnose problem and offered several options for repair of A/C systemFixed it, and our house cooled down once again

Storm damage, understood my urgent situation They were so accommodating and helpful I had a new water heater the same day I called Matt Mwas kind and sympathetic to my situation He was efficient and thoroughly explained all my options Matt will be the reason I continue to use Genz-Ryan

Had repeat visit for Furnace issue after only week Costed more money for 2nd fix now hope stays repaired for awhileOpted not to get new furnace at this time

Loren was a great professional! He was polite, understanding, and informativeThank you for the outstanding serviceI'll continue on with my service planThank you

Mike B was very knowledgable and took the time to explain everything as many times as we needed to understand what needed to be done and what the options were to repair the problem and how we could correct other issues we were having Service techs came out within hours to replace parts!!!

Tom was out today did excellent work very friendly and knowledge Answered all questions and everything ordered immediately that we needed

THIS WAS A YEARLY CHECK UP FOR MY FURNACEVERY PROFESSIONALEXPLAINED EVERYTHING VERY WELL

Tom Rdid a water heater flush and safety inspection today He was on time, pleasant to visit with, explained what he was doing, and cleanExcellent work

Christy provided a very clear explanation of the process for my plumbing emergency service! Alex was awesome! He explained everything that was impacted from our plumbing emergency after he got the water flow stopped quickly He educated me on what he needed to do to and the cost to do it I was very comfortable authorizing him to do the repair because he was so impressively qualified, and was able to shut off the water flow when I could not

very professional courteous did a wonderful job explained very well

They were on time, took time to review what I wanted done, gave three options, I could choose from and did a good jobI would consider them again for future workJim Burnsville