Kelley-Robb-Cummins Funeral Home

I started with a call to Genz Ryan to schedule an AC tune up in mid July The technician, Jake, came to our house in late July He told my wife that we need a long list of things fixed so my wife told him to send an email then talk to me about the options After a few days, I call the office since we had not heard from Jake The office said he would call me After three more days, I call the office back since I had not heard from anyone He email me a list of options without any prices so I called himWe discussed the options and I said I would schedule after a week of vacation I then call the office on the 17th of AugustI was informed that Jake no longer worked there so they needed to send out a new technician On Aug19th, Ryan came out and explained what needed to be fixed which the list grew from $to $with additional leak in the AC We scheduled the repairs for Aug24th A new technician(do not know his name) arrived on the 24th and spend hours doing the repairs and left at pm I arrived home at 5:pm and noticed the AC was not kicking on We spend one hot night without AC I called the office back on the 25th when Jeff Pcame out to find that the previous tech switched two wires so he fixed the wiring After technicians and $2600, we have AC working which it was working before we started this processes

Shawn at Genz-Ryan in one word was Phenomenal! From the moment he arrived he had my needs and interests front and centerHe allowed me to be a partner in the placement of all the equipment he installedHe patiently taught me how all the equipment worked and how to trouble shoot, if necessaryI’m a very particular handyman myself, so it takes a lot to impress meShawn work truly impressed me! Not only did everything work properly after installation (that’s expected) the organization and efficiency of his connections and routing was simply a thing of beautyShawn is one of the few out there that takes pride in his work, and it shows! He even gave me ideas on how to resolve other related water issuesI can’t say enough good things about Shawn and his workFor future work I’ll definitely be asking for him by name

Had a great experience with Genz-Ryan Of course my furnace broke down during a snowstorm! They sent someone out that same day They arrived in the timeframe promised Steve quickly detected the problem, presented a solution, and thoroughly discussed all of our options with us He had the materials in his truck and it was taken care of the same day Will definitely use them again

I was very pleased with my HVAC Tech that came to my home on an Air Conditioning Tuneup Aug29th He was very easy to talk with and
explained to me problems located and solutions for repair or replacementI will request him for my Furnace tuneup in the fallThank you

exceedingly professional

Both were very nice and friendlyarrived on time and completed job and explained each serviced item after completing the tests.Will think it over if I want air serviced thanks Eddie and JudyElk River,mn

Genz-Ryan just finished installing a new Amana furnaceEverything went like clockwork: the removal of our furnace & hauling it away-- assembling the new one and an electrician to bring it to codeAll the techs were excellent and easy to work withAlways on time

Great tuservice! Steve M was professional, knowledgeable, and punctual We have been using Genz Ryan (hooking up a dryer, air conditioning tune up, fixing a furnace fan, and heating tune up) for the last 4-years We love the company!

John *** was our Install TechnicianHe arrived at approx8am on Thursday, 10/06/to install our new Amana FurnaceThe old unit was located in a very small room and John went about his install with the utmost professional attitudeHe was done in about hoursHe cleaned up the area and made sure I had no questions regarding the furnace or thermostatVery pleased with Genz-Ryans Service

Johnny did a great job looking things over, interacting with the family, and talking through what is going on

Loren was a great professional! He was polite, understanding, and informativeThank you for the outstanding serviceI'll continue on with my service planThank you

All my experiences thus far with Genz-Ryan have been positiveTheir phone representatives and service personnel are friendly and very helpfulJeff Pcame today for a yearly checkup on my furnace (from being under their service plan)He was friendly and knowledgeable and provided insight on what we can do to get the best performance of our furnace in addition to proactively watching furnace parts that may need replacement in the coming years due to the age of the furnace and usual wear from useHe helped provide estimates on cost as well so we can plan ahead for potential part replacementsI value his expertise in his craft and I would highly recommend Genz-Ryan to everyone

Tom Rdid a water heater flush and safety inspection today He was on time, pleasant to visit with, explained what he was doing, and cleanExcellent work

Responsive service call timeKnowledgeable technician (Richie ***) was able to diagnose problem and offered several options for repair of A/C systemFixed it, and our house cooled down once again

Tom was out today did excellent work very friendly and knowledge Answered all questions and everything ordered immediately that we needed

We were extremely pleased with the work done on our furnace by Genz-Ryan technician Terry HHe did a complete and thorough review of our furnace along with the needed replacement of two new fan motorsHe had one motor in his truck and located the other at a distributor and delivered by a Genz-Ryan service man and installed all w/i three hoursHe was extremely knowledgeable and professional and we'll continue to use Genz- Ryan for all of our future HVAC needs

Mike B was very knowledgable and took the time to explain everything as many times as we needed to understand what needed to be done and what the options were to repair the problem and how we could correct other issues we were having Service techs came out within hours to replace parts!!!

very professional courteous did a wonderful job explained very well

THIS WAS A YEARLY CHECK UP FOR MY FURNACEVERY PROFESSIONALEXPLAINED EVERYTHING VERY WELL

They were on time, took time to review what I wanted done, gave three options, I could choose from and did a good jobI would consider them again for future workJim Burnsville