Kelley-Robb-Cummins Funeral Home

It started with a 1st time call to GenzRyan Phone was answere by Wendy, she was so cheerful and ready to help ! A great first impression!!! She got a message out and within 30mins, I received a call confirming a plumber named Matt MWould be here shortly!!! And he was indeed!!! Matt came in and introduced himself and proceeded to say I know what caused your problems!! Matt was absolutely amazing!!! He was able to deliver the worse devastating news to us, as to what took place in our home caused by a faulty Water SoftenerEveryone should be made aware of the aftermath of the catastrophic mess and damage it does!!! However, Matt walked us through it, piece by piece, and with the patience of Job! No pressure at anytime!! Sweetest Man ever, You can't pay him enough!! He is amazing, and at his job as well!
He came to our house around 4PM and left around 9:PM He said he would not leave, until we had running water and at least one toilet before he left!! Actually he got toilets working and running water before he left! Not only did we find a awesome Plumber and Plumbing Company but, also a wonderful friend!!
Many Thanks Matt you are the best!!! Be assured we will be singing your praises to as many people as we can!!!

Johnny did a great job looking things over, interacting with the family, and talking through what is going on

We had a serious leaking faucet in our upstairs bathroom tub Bill evaluated the situation and came up with several possible solutions and pricing Our house is over years old so the plumbing was in need of up grading to bring this bathroom up to code and fix the leaks The project was completed this past week and we are very pleased with the end product Bill and his helper Mark were very professional, neat, and friendly We look forward to continuing our business relationship with Genz-Ryan

John *** was our Install TechnicianHe arrived at approx8am on Thursday, 10/06/to install our new Amana FurnaceThe old unit was located in a very small room and John went about his install with the utmost professional attitudeHe was done in about hoursHe cleaned up the area and made sure I had no questions regarding the furnace or thermostatVery pleased with Genz-Ryans Service

We were extremely pleased with the work done on our furnace by Genz-Ryan technician Terry HHe did a complete and thorough review of our furnace along with the needed replacement of two new fan motorsHe had one motor in his truck and located the other at a distributor and delivered by a Genz-Ryan service man and installed all w/i three hoursHe was extremely knowledgeable and professional and we'll continue to use Genz- Ryan for all of our future HVAC needs

I had a small leak in valve resolved and water heater flushedLance was courteous and professional

All my experiences thus far with Genz-Ryan have been positiveTheir phone representatives and service personnel are friendly and very helpfulJeff Pcame today for a yearly checkup on my furnace (from being under their service plan)He was friendly and knowledgeable and provided insight on what we can do to get the best performance of our furnace in addition to proactively watching furnace parts that may need replacement in the coming years due to the age of the furnace and usual wear from useHe helped provide estimates on cost as well so we can plan ahead for potential part replacementsI value his expertise in his craft and I would highly recommend Genz-Ryan to everyone

The Genz-Ryan employees are first class - well-mannered, prompt, hard-working and responsive to our needs

Ryan was great He was very knowledgable and professional and explained everything very clearly

Noah is an excellent techwho took his time to explain my options concerning the part I needed for my garage gas heater I would request him again for future service

Noah was excellent to work with He diagnosed the situation and took the necessary steps to fix the problem

We scheduled a service call on a Friday and found out we needed to replace our furnaceThere were no appointments available on Saturday, so they scheduled it for first thing on Monday morningThey provided us with space heaters to keep our home warm throughout the weekend (the temps got down below over the weekend) which was really nice! Tom *** and Chris *** came out to install the furnace and were amazingI work from home and they were quiet and respectful while in the basementOnce finished, they ran through everything with meIt was a great experience (other than our furnace going out of course)

We had our hot water heater flushed and inspected this morning We were very pleased with the service The young man that did the service was very good at explaining what he was going to do, and what he did I had some questions and he answered them for me He was courteous and very knowledgeable I would definitely recommend Genz Ryan for any service work

Great service from Mike B Thorough inspection and review of options for repairs and upgrades

Noah did a great job cleaning up our A/C and troubleshooting the control panel which prevented our unit from running
Now with warmer weather it is a blessing to have a working A/C!
Thanks Noah for your professionalism in getting the job done

Tyler spent just the correct amount of time working on my HVAC and did a great job of explaining what needed to be done and how much it would cost

Excellent same day serviceThey took the time to show us the issues and then came back later same day and fixed water heater anode and installed a new water softener

We were totally pleased with Tyler He presented and conducted himself as a professional and was eager to answer any questions we had concerning the service provided - furnace check-up Tyler represents a great company and we were treated as if we were his only clients that day....he did not rush off, but was very helpful and informative Genz-Ryan is fortunate to have such a good employee

very professional courteous did a wonderful job explained very well

We have been satisfied customers of Genz-Ryan for almost yearsSo thankful they could come out on a Saturday when we had no A/CNick Mdid a great job figuring out the problem and explaining our options to repair or replace Appreciate the fine trustworthy service over the years