Kelley-Robb-Cummins Funeral Home

Zach Bwas performing our scheduled furnace checkup today The furnace was fine, but, he found a leak on our 14yr old water heater That saved us a great deal of stress had we not agreed to replace it Since we are elderly folks we are plagued with allergies Zach also recommended we install an electric furnace filter We complained that we were having lots of dust particles in the air causing us breathing problems He was able to perform that work on the spot
We are extremely pleased with Zach's pleasant attitude and knowledge We would recommend his services to anyone GREAT JOB!!

Nick M, Service Tech with Genz-Ryan was very professional, answered all my questions to my satisfaction He did find a problem with my furnace which he explained in detail He repaired the problem promptly

We had our hot water heater flushed and inspected this morning We were very pleased with the service The young man that did the service was very good at explaining what he was going to do, and what he did I had some questions and he answered them for me He was courteous and very knowledgeable I would definitely recommend Genz Ryan for any service work

Excellent same day serviceThey took the time to show us the issues and then came back later same day and fixed water heater anode and installed a new water softener

Tyler spent just the correct amount of time working on my HVAC and did a great job of explaining what needed to be done and how much it would cost

great

very professional courteous did a wonderful job explained very well

I had Chad *** from Genz-Ryan Plumbing & Heating Company, Inc come and take care of the leaking main water pipeHe gave an estimate before starting the job and took care of the issueHe successfully and satisfactorily completed the job in less than minutesI would always go back to Chad *** from Genz-Ryan PlumingOn the other hand, days before, I had another plummer (Bill) from *** came to take care of the jobHe wined and wined and said how difficult it is and charged the heavy amount and did not even do the jobNot only did he charge me but not complete the job as he said it's not fixableHe gave me another quote to replace and the cost was times what I paid to Genz-Ryan to do the sameI will never go back to ***, bad experience the first time

We were totally pleased with Tyler He presented and conducted himself as a professional and was eager to answer any questions we had concerning the service provided - furnace check-up Tyler represents a great company and we were treated as if we were his only clients that day....he did not rush off, but was very helpful and informative Genz-Ryan is fortunate to have such a good employee

Today I had hired Genz-Ryan to come install a thermostat which I had already owned and to tuneup furnaceTune up of furnace was $and tech did a good jobI asked him how long to install thermostat and he said about but it might be expensiveHe called to talk to company rep and informed me it would be $I was shocked Then he called company again in the price was increased to $to install my Honeywell thermostatI called the customer service rep at Genz- Ryan to complain about the cost and they said that there was nothing they could do about the pricingI drove min to their Burnsville headquarters to speak with the customer service maganger I was upset that I had taken the day off to specifically have the thermostat installed in when they got to my house they informed me it was $ I was asked how you get $and minutes worth of work only explanation was there a premium company and stand behind their workI asked for a copy of the quote for $to install the thermostat and was declinedRepeatedly was told they do not do this A reputable company would give you a quote in writing and that would not indulge in price gouging Whole experience seems pretty unethical and I will never do business with them again

We had an issue with the main water valve in our home in which we had to coordinate our city department and a plumber to be here at the same time Genz-Ryan was nice enough to set a specific time they could be at my house instead of a window of time, which allowed it all to work out perfectly Matt was a professional and explained everything to me, fixed it in a timely manner and he was extremely friendly I'd recommend him to everyone

The tech came when he said he would be there....that is good....polite...that is good..the office worker who assisted me on Friday was polite and helpful...that is good....my furnace is working...that is goodAn overall positive experience

Zach *** came out to service our air conditionerHe was extremely professional and found that a mouse got into our voltage transition box in the condenserHe replaced the box after showing me pictures on his iPadThe air conditioner no longer makes strange noises and seems to be running like newHe answered all of my questions and I wouldn't hesitate to have him out againThanks Genz Ryan for the great servicePaul ***

Friendly and very good at answering all our questions He was here hours putting in our new furnace and the crew were very thorough and cleaned up after themselves

Mike Band his associate (I forgot his name) were right on time, very thorough, and explained everything to me clearly, and answered my questions I'm buying a new furnace and water heater from Genz Ryan I know I am paying a bit more, but I feel very confident in their service technicians and warranties Very professional and courteous

I had to call twice to get them to understand that I had water coming through the ceilingThe first woman who answered the phone had no clue so I called back the next day on a Saturday and had someone to the houseJoel did a great job finding the leak and fixing the leak

Nick was very courteous and professionalHe kept me up to date with his progress during his service visitGreat job!

The service tech (Mike) inspected my air conditioning systemHe did a very thorough job and was very professional

David *** is an outstanding to asset to the Genz-Ryan Family He is an excellent plumber and technician He has been to our home several times and we continually ask for him, when we need work done by the Genz-Ryan David is punctual, smart, congenial, honest, and can immediately diagnose any plumbing/air conditioner problem that we may have We highly recommend David and Genz-RyanMary and Gene

They did a great jobPrompt and new a lot about their products
Service tech *att * was great