Kelley-Robb-Cummins Funeral Home

I had Chad *** from Genz-Ryan Plumbing & Heating Company, Inc come and take care of the leaking main water pipeHe gave an estimate before starting the job and took care of the issueHe successfully and satisfactorily completed the job in less than minutesI would always go back to Chad *** from Genz-Ryan PlumingOn the other hand, days before, I had another plummer (Bill) from *** came to take care of the jobHe wined and wined and said how difficult it is and charged the heavy amount and did not even do the jobNot only did he charge me but not complete the job as he said it's not fixableHe gave me another quote to replace and the cost was times what I paid to Genz-Ryan to do the sameI will never go back to ***, bad experience the first time

Thought I had good service to begin with, but after some digging I found that I had been ripped off! Technician charged me $to replace a capacitor that I found I could purchase for $from a local appliance parts distributor >1400% markup....REALLY!!! I know it was not labor because he had to take the old capacitor out to check it as part of the $tuneup price...took all of about minutes
Also, technician advised me that my venting on my power vent water heater was out of code Code changed a couple of months ago, and is not allowed Said I should take real good care of the water heater because it will be a big expense if the venting has to be replaced (venting is in a finished ceiling and not accessible)
Checked with my building inspector, and he told me the code changed months ago, and there was no change regarding venting Also, he said even if there was, I would be "grandfathered" in, and not required to upgrade Told me not to worry
Exorbitant pricing and bad advice will cause me not to go back to this vendor for any more service on appliances

Genz-Ryan has satisfactorily been providing service at my home for many yearsThey are reliable and reputable

I have been a customer of Genz-Ryan for several yearsMy experience has always been excellent customer service, clear, concise & honest communication, top-shelf work and product knowledge by the Technicians, and over-all second to none in job performance from everyone I've encountered with the company

Genz-Ryan Our furnace went out this am, and we called about 8am By 10am Richie Rimer was here and helping us out He was very professionalOur system is years old, so we knew it was going to happen sooner or later He gave us several options and was through going over each option He offered space heaters for the night and they'll be back in the morning with a new furnace and air conditioning unit Thanks for the fast and friendly service!

Dave provided excellent service on behalf of Genz-Ryan

Met with Matt to discuss my water heating needs Need to purchase a new one Matt was friendly and extremely knowledgeable He helped me select a water heater that would best service my needs He offered a wide variety of options and explained the benefits of each type of water heater I feel very confident that I selected the right water heater for my needs Overall this was a great experience and I'm very happy I look forward to a long relationship with Matt and Genz-Ryan

Dave came up with a reasonable alternative to a full remodel of the upstairs bathroom in our old houseI really appreciate that he came up with a plan to fit our needs

James P., from Genz-Ryan, was thorough, professional, and highly competentHe took the time to fully explain the status and functioning of all my HVAC systems, and made recommendations for the futureMy welfare was his priority

Wow!! What can I say but a STAR business!! Our Plumbing Technician Joel Pwas a super-professionalAt first I was disappointed at how long it was taking them to arrive from another job, BUT now I understood whyThey leave NO stone unturnedThey are so thorough in their job they make sure they leave with everything working the way its supposed toI was a nervous wreck with water pooling up from behind my wall in the basement, BUT Joel Pknew exactly what to do (years experience!)He had all the necessary tools at his disposal and anything that came up, he was prepared forMy large water leak was fixed, and I had peace of mindHe even examined every point of water distribution in my house and had a list of recommendations with various price options, but never pushed anything beyond my immediate emergencyHe wasn't out to juice me for everything I hadHe was there to rescue my family and I from disaster, and did so AMAZINGLYI will always call Genz-Ryan from now on! Thank you so much!

I had a very good experience with Genz Ryan when they came quickly to fix my furnace I would recommend them to anyone that needs repair with their furnace or other appliances

Jeff P did an awesome job to install a new furnaceShowed up in time, cleaned up pretty well and gave us a walkthroughGreat company, great staff
Sandeep

Tom R of Genz-Ryan installed two new bathroom faucets with easier to access handle design, repaired a toilet, and installed a Halo ionizer device in our water line He was prompt, considerate, and very helpful explaining the various options that would address our needs and our budget constraints Installation of new equipment and toilet repair went smoothly and all work areas were cleaned up

Ryan M., the Installation Technician for GenzRyan was terrific He was very professional, neat, answered all my questions and came back immediately when I noticed one issue which he promptly fixed I bought an air conditioner last summer from GenzRyan and was equally pleased with the professionals they hire and the service I received

Have had experiences with different Genz-Ryan technicians and a customer service phone repAll were prompt, professional and knowledgeableThe techs were James, whom I discussed the maintenance plans shortly after moving to my homeThe Customer Service phone rep asked pertinent questions when I called for service and it was after hoursSorry, I do not have her nameShe asked an on call tech, Tyler, to call me which he didHad a very positive experience with him alsoA tech visit was required and today, Dan Wcame and made the fix to the problemHe had to troubleshoot the issue and ultimately corrected it
Stars to each including the Customer Service phone rep who assisted me at about 8:pm Central time on 12/All very positive experiences with impressive follow throughThey do what they say they are going to do

Called just before 5PM day 1, got service the next day, for my sump pump Turned out it was literally a alarm, but was glad to have such quick, friendly and thorough service

My experience this AM was very positive
The gentleman who serviced my water heater was prompt,
polite and very knowledgeable
I would recommend this company highly for their professional services

Very knowledgeable plumber came out to investigate a concern about our water softener The issue turned out to be much more complicated than we expected The technician was kind enough to investigate further into the solution and come back the next day to explain it to me, as I was at work the first day he came out The estimate provided seemed fair The technician was very personable and very thorough in explaining what all the items of the estimate included and understood that we needed to postpone the fix until later Will plan to be calling them in a few months for the job

Adam and his coworkers did a very professional and complete job of replacing my central air unit which included the coil in the furnaceThey were on time, explained the process and very friendlyOnce they completed, they gave me a complete tour of what was done, explained the follinspection that would be done, and went over the warrantyThey cleaned up after their work and left the areas as they were when they started

Bill was very professionalHe did a great job explaining my problem(s) and also the solutionsHe did the work in a very timely manner and was extremely neatI would definitely have Bill do work for me again!