Kelley-Robb-Cummins Funeral Home

on Time, courteous, thorough, professional

I had a problem with my furnace and contacted Genz-Ryan to come out and take a look They let me know that it would be in the afternoon and that was right when Zach showed up Genz even gave me a call about minutes prior to his arrival so I was able to get home from workZach showed up and was able to determine the cause of my issue I was impressed with his troubleshooting skills and the steps he took to figure out what was causing my heat not to run After we figured it out, he was open and honest about the solutions We agreed on the correct solution for me and he was able to get the heat running Great experience! I hope, should I have any other issues, that Zach is the tech sent to my house!

On 12-22-I had a new gallon water heater installed for $4,dollars
On 12-23-I discovered water coming out of the drain tube from the furnace and leaking from a crack in the tube The water heater technician had to move two drain tubes when installing the new water heater one from the furnace and the other from the air exchangerContacted Genz-Ryan and they sent a plumber out and repaired at no cost This was appropriate and expected
On 12-24-discovered that furnace was not working Technician who had installed water heater and moved drain pipes had used lots of silicone to reseal connections When doing this he filled the furnace drain tube with silicone as essentially plugged it not allowing the furnace to combust due to the backed up water in the system Contacted Genz-Ryan again and had furnace technician come out He observed connection with large amount of silicone used on connection for drainage tube and removed "plugs" of silicone blockage to get

excellent experience with Jeff Fat Genz-Ryan on service call for AC Arruved in time; worked carefully, identified problems and gave advice and did NOT recommend any unnecessary service

Technician was friendly and explained all the details of the repairRepair was done on a timely manner

Have been using Genz-Ryan for many years (for repairs and annual maintenance checks) Their service technicians are always professional, courteous and very efficient!

We have used them for quite a few years and they do a nice jobVery friendly and helpful

Noah F was very courteous and knowledgeable He gathered all the information necessary to recommend the best products to meet my needs I would definitely recommend Noah and Genz-Ryan to family and friends Great job!

Genz Ryan and Bill Breceive my highest ratings for great service and the remarkably knowledgeable, efficient, and high-quality work they doHaving any kind of plumbing work done is never fun, and always expensive, but the care and craftsmanship that Genz Ryan and Bill Bexhibit make it much easier to take

Noah Fdid an excellent job of the annual service call and update for my boiler heating system and attic based air conditioning system He updated the gas pressure, checked carbon monoxide and cleaned the fins on the heating system He and Richie washed the outdoor condenser and made sure the AC was working

Thorough job Discussed options and was pleasant while they were working

Ryan ***, service technician for Genz-Ryan heating and plumbing checked the A.C and the furnace He seemed to do a very thorough job, was pleasant, and professional He explained the concerns that he had with our aging furnace He did not seem rushed at the end of the day Overall, did a good job

Great Customer Service Knowledgeable and Friendly Easy to work with

Responsive service call timeKnowledgeable technician (Richie ***) was able to diagnose problem and offered several options for repair of A/C systemFixed it, and our house cooled down once again

Tom was great.Was willing to rearrange his schedule to get the new water heater installed right away since we had no hot waterVery knowledgeable with the installation of water heaterVery careful w/keeping everything covered and clean

Bill Bwas wonderful He provided excellent information on the options available to us Allowed us some time to make a decision and installed our new water heater all in one afternoonHe stayed into the early evening to complete the installationHe was very personnel and professional Thanks Bill

Brent was very helpful, explained everything to my son and I and made it very simple to get the issues fixedWas no pressure from Brent when showing me what my options wereTruly felt that he was here to helpWould recommend Brent and Genz Ryan to anyone who asks for help with their furnace or A.C

Matt *** from Genz Ryan helped us with a water valve leak He not only solved the issue but also helped us with turning on our irrigation system We would definitely recommend Matt again

Star Company by farCommunications was excellentTechs arrived on time and checked out the total Air Conditioning SystemI was very impressed and would definitely recommend them

Nick M tuned up our furnace(years old) He did a thorough job, explaining what he found He was very pleasant and fun to visit with He let me know where there might be a problem and gave me some options for taking care of it His visit was a positive experience