Kelley-Robb-Cummins Funeral Home

Mike *** is a very competent and professional HVAC technicianVery friendly and Knowledgeable about my furnaceHe discovered a potential problem and was able to rectify within a couple of hours Mike has been to our home before and I would be happy if he were to come again if I have a problem

Mike, was very good and thorough He explained everything and did not pressure me to make any decision I did not feel comfortable with He even answered questions and made the process as painless as possible

Tyler was very professional and did a wonderful job of explaining the work that was being performed A real asset to Genz-Ryan I would highly recommend this business to anyone seeking an honest company to work with

Have used Genz-Ryan for years Have requested Matt *** to do our Annual Plumbing inspection (plus any repairs needed) for last years Couldn't ask for a more knowledgeable, thorough and pleasant professional to represent their Company He is always on time and goes 'above and beyond' in providing service Couldn't ask for more!

Had a water heater start leaking Called in the morning, great customer service attitude, Joel came out same day, very nice, professional Explained options and took time to show me operation of new unit Thanks again!!

First experience with Genz-Ryan Plumbing and HeatingOn a July day that will have a heat index of over my home AC stopped pumping cool airCalled at 7:am and at noon Noah Fwas there to fix itHe gave me all the options starting with the least expensive and was able to fix it that wayI would HIGHLY recommend Genz-Ryan and specifically NoahI also purchased a silver $per month plan that will have them come twice a year for free to do maintenance inspections of my heating and AC

I highly recommend doing business with this company They were very prompt, knowledgeable and thorough They gave me options and spent the time to go through each of them so I could make a decision

Tech showed up on timeVery clean, explained everything I askedWould recommend

I requested a plumber to come and secure our pedestal sink and stand firmly to the wall, and to repair the leak the sink had in its connection to the wall and Dave Brown was the Service Technician they sent to my home HE WENT ABOVE AND BEYOND! He is BY FAR, the best, most knowledgable, and most courteous "plumber" I have ever had in my home From this day forward I will request Dave when I require any plumbing work to be completed in my home THANK YOU DAVE *** for all the time you took to complete my project in a professional manner!!

My AC broke down in my home, I called Genz Ryan to helpI was given an estimate of what is costs to fix itthe estimate was $My home Warranty was picking up roughly $of the cost and I would pay the differenceFirst issue was the quote I received from Genz-Ryan was just a total price, I had no idea what service or what parts and labor costs wereAll the paper gave me was a total priceI called this place over times to get an itemized billI needed to know what exactly I was paying forThe quote they gave me was VERY highI attempted to call them on several occasions and never received this informationI was told on the last call I made that we do not give itemized bills to our customers
They ordered the part, and I was told if it came in early, that they would come install it earlyThey received the part on June Nobody called me and told , they got it earlyThey came to install my AC parts on June After they tracked dirt and leaves throughout my house

We' ve used genz ryan for years and have been very happy with them

Cody and Adam installed my furnace and air conditioner today They were very professional and took the time to clearly explain any questions that I had They took additional steps to ensure that some previous "fixes" were corrected and also provided information that will be helpful for me to better utilize the equipment They not only worked on the inner workings of the equipment but also ensured that the exterior was in great shape They left the work area much cleaner than when they started

My air was acting up and tech was sent outWhile measuring voltage/amperage tells me my motor is fried even though is was runningdollars later with a new motor it is doing the same as beforeThen I am told it is a loose connection and there are other things that could be replaced and he says he is giving it to me for freeOnce again that same issue is happeningThird time out I am told that the only thing left is my control board and trying to be nice says I can order it online and do it myself or it would be another bucksWell I did order it and replaced it on my own but still want to know why Genz-Ryan replace a motor that was working?

Genz Ryan balanced my heating/cooling system They were polite, clean, and thorough! Thank you

My kitchen sink faucet hand held device started to leak late last nightBilly Bof GR came today, identified the problem as a fitting issue, disassembled the device, checked the washer and reassembled it, tested it, and checked the entire coil for any cracks in the coilFixedPleasant TechnicianProfessionalThis is his second visit to the home, after changing out a toilet successfully some months ago

Matt *** did an excellent job servicing our water heater and answering other plumbing questions

Very good company Very knowledgeable

Ryan ***, service technician for Genz-Ryan heating and plumbing checked the A.C and the furnace He seemed to do a very thorough job, was pleasant, and professional He explained the concerns that he had with our aging furnace He did not seem rushed at the end of the day Overall, did a good job

My Daughter called Genz-Ryan for a quote to replace a faucet in a kitchen sinkThey said it would be $for a service call, which would be applied to the job should we acceptThey wouldn't give a direct quote for replacing the faucet since they said all jobs are different and they would have to see it before giving a priceI knew the job would take less than an hour to do so I said that's fineI expected to pay $- $since the sink and faucet were only 3-years old and easily accessibleMy Daughter was there to meet the plumber since I was out of townWhen the plumber arrived, he told my Daughter it would be a flat rate of $to replace the faucetMy Daughter got me on the phone and I asked the plumber why they wouldn't tell me about the flat rate when I calledHe had no answerI asked if they could simply charge me an hourly rate for the job, and he said they quit that practice years agoThe job took minutes, which equates to a rate of $per hourExtremely disappointedTheir use of deceptive business practices gives the plumbing trade a bad name

Reliable but very expensive