Kelley-Robb-Cummins Funeral Home

I WAS VERY SATISFIED WITH THE TECH THAT CAME TO MY HOME TO CHECK OUT THE AIR CONDITIONER
HE WAS VERY POLITE AND KNOWLEDGEABLE!! I NICE GUY!!

Mike ***, Gens-Ryan service technician did the annual check on the furance he was personable, friendly and professional Good job

RE: New water heater purchase & installation - The company named herein was going to charge me $for a gallon water heater installation I paid them $just to show up and observe the problem with my old water heater, etc The very same day they were at my house, I called and got Home Depot to install a new, like water heater for $ Genz-Ryan was going to charge me more than "twice" as much as did Home Depot! Home Depot's subcontractors, *** ***, sent two young men to install my new water heater, and they were "in and out", job completed in about an hour My advice, be sure you shop around when needing any services for your home! I still can't believe the exorbitant price quoted by Genz-Ryan Plumbing & Heating

Genz-Ryan initially did good work on my boiler but then offered horrible customer service since then for other areas of service I would not recommend this company for future use

On November 3, 2017, we had a faulty water heater that needed replacingDue to it being on a Friday, we needed to wait until Novto get an estimate on a replacement unitTo our surprise, a comperable replacement cost $3600, which we reluctantly agreed to (price includes a monthly maintenance agreement)Within a few days, the water temperature seemed to be getting cooler; I was instructed over the phone how to adjust the temp of the tank and to see that could resolve the issueOn the Wednesday before Thanksgiving (11/22), a service person came out and determined that electronics were faulty and needed replacing (needed to order parts), but he claimed that modifications he made would get us by until the parts would come inThe next day - Thanksgiving Day (11/23) - there was not any hot water at allI placed a call to the company - telling them that we could get by until Friday - but wanted to see if the parts could be expeditedLate Friday morning (11/24), I finally called agai

positivefast call back

Lance from Genz-Ryan was extremely helpfulHe went out of his way to answer all of my questionsHe was asked to consult and offer suggestions regarding my water issues, but before he left he also answered and began the process of resolving other unrelated plumbing and heating issuesI would highly recommend!

Mike provided outstanding service when my furnace stopped blowing airGreat trouble shooting skills

Recently in August, Jeremy Rcame to my home to help to help service and replace my outdated air conditioner unit that developed a Freon leakJeremy was informative and courteous as walk me through my options that agreed with my budgetary needsThe installation was scheduled and the crew that arrived to replace the old unit did a great jobI have been a Genz-Ryan customer for a few years now and find them dependable and reliable Thank you

Noah was extremely knowledgeable and thorough when writing up an estimate to add heat to the upstairs of my home He provided multiple options along with costs at the initial appointment

Noah F was helpful, personable, and thorough and on time

Fast and professional serviceWas able to get a quote and complete install of new AC/Furnace in one day

Zac *** came out to clean and certify my furnace He's an outstandingly friendly technician who took the time to explain exactly what he was going to do and even invited me to watch Finished up very quickly but took the time to make that personal connection I'll recommend Genz-Ryan and specifically Zac to everyone I know that needs to have their HVAC worked on

positivefast call back

THIS WAS A YEARLY CHECK UP FOR MY FURNACEVERY PROFESSIONALEXPLAINED EVERYTHING VERY WELL

I highly recommend doing business with this company They were very prompt, knowledgeable and thorough They gave me options and spent the time to go through each of them so I could make a decision

I had a great experience with Genz Ryan to fix our air conditioner The technician was very informative in regards to be done and checked with me regarding the cost for my approval He called me back when the work was done and would send me an invoice outlining the work he did He was very courteous and a please to speak with

Have used Genz-Ryan for years Have requested Matt *** to do our Annual Plumbing inspection (plus any repairs needed) for last years Couldn't ask for a more knowledgeable, thorough and pleasant professional to represent their Company He is always on time and goes 'above and beyond' in providing service Couldn't ask for more!

First experience with Genz-Ryan Plumbing and HeatingOn a July day that will have a heat index of over my home AC stopped pumping cool airCalled at 7:am and at noon Noah Fwas there to fix itHe gave me all the options starting with the least expensive and was able to fix it that wayI would HIGHLY recommend Genz-Ryan and specifically NoahI also purchased a silver $per month plan that will have them come twice a year for free to do maintenance inspections of my heating and AC

Mike *** is a very competent and professional HVAC technicianVery friendly and Knowledgeable about my furnaceHe discovered a potential problem and was able to rectify within a couple of hours Mike has been to our home before and I would be happy if he were to come again if I have a problem