Ketogeniks Keto Reviews (%countItem)
Ketogeniks Keto Rating
Address: 10121 E Adamo Dr, Tampa, Florida, United States, 33619-2656
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Ordered trial offer, shortly after receipt I was billed an addition 200.00.
Ordered trial offer, shortly after receipt I was billed an addition 200.00 This was suppose to be only for the trial only. The additional charge was never authorized and no additional product was received. This would appear to be a total scam. They should be refered to the AG's office!
Full refund
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 08/24/2020 and ended on 09/10/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 09/13/2020 and as a ONE TIME courtesy, we have refunded you back $199.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I signed up for a free sample products, and am getting charged $160+ per month repeatedly. They will not suspend this process & need prosecution.
In 2019 I responded to an offer for a free sample of keto products. The offer was for 2 different items. Without any authorization from me, they started monthly shipments of this, charging me 160+ to my credit card. I've tried contacting them asking for cancellation, and contacting my credit card company but they are still sending the products, and I can't get it stopped.
I would like the shipments immediately stopped, the charges to my credit card immediately stopped, and a refund of all charges made since the first free order was shipped. I didn't agree to the charges.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 01/02/2020 and ended on 01/19/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 09/22/2020 and as a ONE TIME courtesy, we have refunded you back $359.32 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
business offered a pleasant reply and stated that they are refunding monies.
I ordered one time and they have charged my debit card twice in one day which I am disputing with my bank. I did not give them permission to use my ca
problem date 9/18 - paid with my debit card
For this company to refund my money
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 09/01/2020 and ended on 09/18/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 09/19/2020 and as a ONE TIME courtesy, we have refunded you back $199.66 last 09/19/2020 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
Called to cancel subscription but all numbers no longer in service senior citizen can not afford any longer fixed income
I have tried calling every number I can find on this company to cancel this monthly subscription. Every number is out of service. I can not find a way to get in touch. I have retired and am on a fixed income and can no longer afford this. But I can not get in touch with any one to cancel. I will never ever buy anything from them again and tell everyone I know to not buy from them.
Please stop my subscription immediately
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/18/2020 and ended on 03/06/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 09/14/2020 and as a ONE TIME courtesy, we have refunded you back $179.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
Ordered what I thought was a one time trial size and ended up getting charged a month supply.
My complainant is the same thing as all the other ones. Order what I thought was two one time purchase and ended up getting charged $80+ more dollars for each. At first I didn't recognize the charge on my credit card activity and asked them to dispute it. Once we figured out what it was I called the company to complain and they offered me half of my money back for both of my two bottles. I mentioned how I open up a dispute as I didn't know what the charge was for and the company told me it was no problem I will still get refunded half my amount and cancelled my membership. I never saw the money back and they rejected my dispute with the credit card company. I called back to try and get half my money back at least and they said yes we see that was offered but you opened up a dispute and your account has been closed. They said we can't refund you money once the account is closed. This companies response with its in our term agreements is ridiculous. They have false marketing and embed these additional charges in a long paragraph that no one reads instead of being up front about how it works. I was especially disappointed that during these times we are all struggling they are stealing money from people. It makes me disappointed there are hundred of complaints about this company yet they are continue to sell their products. Social media needs to block these advertisements!
I would like my money back and to have this company he CLEAR about how their selling products really work.
Hello ***,
We can no longer process any refund on your account since you already filed a dispute with your bank.The reason we cannot process a refund is because you have already requested one with them. Meaning that they already gave you or are going to give you the amount disputed. Best resolution is to coordinate with your bank regarding this matter. Thank you.
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank originally gave me a refund however your company pushed back and they took the credit back. I still have not received any money.
Hello ***,
We apologize for the inconvenience but we cannot process any refund on your account. Please coordinate with your bank. Thank you.
I am being autoshipped monthly two bottles of ketogenics products that I do not want and there is no information on how to cancel
No one answers the 866 prefixed number I found on line.
Firstmost, stop sending and charging me.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/11/2020 and ended on 03/01/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 08/25/2020 and since we do not normally do this, as a ONE TIME COURTESY, we went ahead and processed additional refund of $279.32 since we already processed a refund of $80.00 last 08/25/2020 and you will receive it via E-Check. Please check your email ***@hotmail.com within 7-10 business days.
Rest assured, the account is cancelled and you wont receive any further charges.
I'm trying to opt out of the detox and keto but they don't answer the phone or return calls. I don't want their products because they don't work.
I just want to be opted out. My last attempt at contacting them was today and of course no phone answered or returned.
I want to be opted out immediately.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 03/19/2020 and ended on 04/07/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account tomorrow 08/21/2020 and as a ONE TIME courtesy, we have refunded you back $179.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I have been being sent pills that I did not sign up for, I am not sure if I am being charged, and I cannot locate their contact information!
I have been being sent pills that I did not sign up for, I am not sure if I am being charged, and I cannot locate their contact information!
I would like to be taken off mailing list and refunded for anything I was charged for.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/25/2020 and ended on 03/13/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/19/2020 and as a ONE TIME courtesy, we have refunded you back $179.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
This company has the worst, sketchiest and most deceitful practices I've come in contact with.On June 9th, I purchased a trail of Number One Keto. It was delivered on the 15th. On the 26th of June, I was billed for $89. I didn't notice that charge, unfortunately. On July 29th, I was charged again for $89. 3 charges. 2 products were sent. When I called, they said that they auto sign you up (without alerting you) and you have to cancel within 14 days or you will get charged an ADDITIONAL $89, on top of what you paid for the trail. And then they charge you $89 every month after that. After the trial period, they do not email you again with new tracking numbers or any kind of alert.They refused to refund or partial refund.I had a weird feeling about it when I first placed the trial order so I read all of the fine print text, NO WHERE did they say this was a reoccurring charge or subscription.
Product_Or_Service: Number One Keto
Order_Number: XXXXXC3365
Other (requires explanation) I want a refund of $179.68. I'm fine paying for the trial period, obviously. But anything more than that was not in writing and it was not authorized.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 06/09/2020 and ended on 06/26/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 08/03/2020 and as a ONE TIME courtesy, we have refunded you back $179.68 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I ordered free samples that I paid the shipping on. Which should have been approximately $18.00. A month later I was billed $190.00 for the product. I contacted the company and they said they sent an email that stated if I didn't like the product I had to cancel or I would be billed. I searched my entire email and received no such email. When I called I requested they send me a copy of the email and they couldn't or wouldn't. I insisted they cancel any subscription they have me down for and that they not charge my card in the future. I have also disputed the current charges with my credit card company.
Product_Or_Service: Power Keto and Power Detox Pills
Other (requires explanation) I would like the charges taken off of my card. When I placed my order I looked at all of the small print to make sure I would not be signed up for a monthly subscription charge and there was nothing that indicated I would be nor was there any wording that indicated I had to contact the company.
Hello ***,
We may be able to refund once the dispute has been confirmed withdrawn by your bank. It can still take 60 days for the dispute to be closed and the funds returned.
Only when this happens can we process a refund. Since the dispute itself has already refunded you, we suggest you to await your bank's advise instead of going through the lengthy process of withdrawal and dispute finalization.
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund was issued which was requested initially.
I requested a partial order so I could see if it would work then I was charged $6.84 and $6.82. I was then charged $89.82 and $89.84. I called them the support person said the small amount was for shipping for the item the larger charges was for the items they said I ordered. I only ordered one item. Support automatically said I can only refund $80 for both items. He did not even listen to me when I was saying I only ordered one item.
Product_Or_Service: Numbe one Keto
Order_Number: EA94DXXXXX
Account_Number: EA94DXXXXX
Other (requires explanation) I would like a complete refund of the charges to my Debit Card. $179.66. I was told they would refund $80.00.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 06/23/2020 and ended on 07/10/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 07/15/2020 and as a ONE TIME courtesy, we have refunded you back $99.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
I recieved the refund.
In June I ordered a free trial of KetoOne, the order process forced a 2nd bottle of Detox onto the order with the Keto one. There was not an option to remove it. It was included as additional free trial. I paid $6.82 and $6.84 for shipping. In July our bank account was billed 89.84 and 89.64 for the bottles. We called Numberone Nutra, the person on the phone said we were billed because we did not call after 14 days to opt out. NOWHERE on the order (#EXXXXXXXXX) does it say a phone call was needed after 14 days or our account would be billed additional charges. There was NO paperwork with any instructions included in the package when the bottles arrived. After being place on hold multiple times they said they would refund $120. SO I was billed $89 per bottle but they are only refunding $60 per bottle so it was not a free trial and they are still charging me 30 each for the 2 bottles. That is not a free trial and the full charge of $89 per bottle should be refunded!!!
Product_Or_Service: NumberOne Keto
Order_Number: EXXXXXXXXX
Account_Number: need full refund not
Other (requires explanation) the full charge of $89 per bottle should be refunded!!! They still owe me $60. more dollars back for a full refund. And I have NOT lost weight, the product does NOT WORK, NumberOne Nutra is a SCAM company so I am reporting them to the Revdex.com so there is a complaint against them on file.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 06/30/2020 and ended on 07/21/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 07/22/2020 and as a ONE TIME courtesy, we have refunded you back additional $59.66 today since we already processed a refund of $120.00 last 07/22/2020 without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will be completely satisfied when the final $59.66 has been deposited back in my bank account.
This company is charging my 15-year-olds savings account. She saw this claim for weight loss pills and a free trial with payment of shipping 13.66. Then no way to cancel and let's not forget she is only 15. When these pills are 18+. They started charging her account 89+ 2 times a month. A 15-year-olds account! I found the charges in her statement and looked into it and reached out to them they said I can mail the pills back a which she only got a month supply in which I will gladly mail-back she is not allowed to take this stuff. However, they would only refund $60 as a nice gesture the lady said on the phone they took $193 out of her account in total and they will refund $60. Are you kidding me? How are companies like this allowed to do this? No to mention to a minor. What am I suppose to do to get her money back?
Product_Or_Service: keto one weight loss pill
Order_Number: ***
Account_Number:
Other (requires explanation) Full refund and cancellation no more pills.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 06/29/2020 and ended on 07/25/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account last 08/03/2020 and as a ONE TIME courtesy, we have refunded you back $179.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I ordered a trial offer with no knowledge that they would set me up with a subscription 3-4 months now have been taking different amounts out
I order a trial offer and I guess they enrolled me in a subscription . I did not sign up for a subscription since I believe April or May this company has been taking money off my debit card twice a month one month it was 2 payments of $89 and last month it was 2 payments of $82 and some change I believe then the months before was about the same I have been trying to call left messages but no one has called back I have all unopen packages of the product and I need that money back all payments except ?$6 and change are not authorized. And it is a debit card issued from a bank for only Social Security benefits to be put on .. I'm hoping you can get me these payments back as it is causing a financial hardship .
All money they took off this card refunded they took over $170 for at least 3 months . They were not authorized to take anything but $6.99 I believe it was for a trial offer .This has caused a financial hardship as the Social security is all the income we have
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 03/14/2020 and ended on 03/31/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/17/2020 and as a ONE TIME courtesy, we have refunded you back $538.98 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
Cancelled my order right after making it because I was charged for more than I agreed to. Was told I would get a refund if I called customer service.
I cancelled my order for ketogeniks right after I made it because I was charged more than I agreed upon and felt it was a scam. I chatted online right away and they said my order was cancelled and not coming by mail. I asked about my refund and they said for that I need to call customer service. I called and they insist the package has already been sent and I cannot get a refund. Then they hung up on me. I want a refund for everything since product is not coming.
Full refund for the order I cancelled today.
Hello,
This customer is not affiliated with us. We attempted to search her across all database and she does not come up.
am unable to contact this company to cease delivery of their product and stop charging my credit card Like many others, I tried the trial subscription
I want my account cancelled and a refund from last month, since I cannot contact this company. Also USPS Just found this months package on the side of the road not far from me, torn and crushed. I am not paying for this either.
Refund and Cancellation
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 03/27/2020 and ended on 04/13/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/07/2020 and as a ONE TIME courtesy, we have refunded you back $538.98 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
Ordered free samples of product and now receiving on a regular basis and not mentioning raping my checking account!! STOP AND REFUND MY CHECKING ACCT!
Ordered free samples of product and now receiving on a regular basis and not mentioning auto payments from my checking account!! I just wanted to try product! Tried to contact business by phone & email to no avail, website is not working! I WANT THE CHARGES TO STOP & REFUND MY CHECKING ACCOUNT IMMEDIATELY!!
STOP AUTO SHIPMENTS AND FULL REFUND TO ME OF THE MONEY THEY KEEP CHARGING FROM MY ACCOUNT!!
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/21/2020 and ended on 03/09/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/05/2020 and as a ONE TIME courtesy, we have refunded you back $538.98 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I only wanted 1 months worth. They make me sick. The phone # they give you is not in order!!!! Please cancel and refund my last 3 orders
Their phone number doesn't work
to stop and refund
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 04/07/2020 and ended on 04/24/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/04/2020 and as a ONE TIME courtesy, we have refunded you back $538.98 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
I am unable to contact this company to cease delivery of their product and stop charging my credit card
Like many others, I tried the trial subscription and for several months have received the product. It does not work and I want to cancel future deliveries. I cannot reach the company via any method to do so.
I request no further deliveries or charges effective immediately.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 02/16/2020 and ended on 03/04/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/03/2020 and as a ONE TIME courtesy, we have refunded you back $179.66 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.
(The consumer indicated he/she ACCEPTED the response from the business.)
This is satisfactory.
Thank you.
Like other complaints from previous customers, I haven't been able to contact this business ever and they continue to charge me every month.
The only reference number I can find is what was charged my card since April 2020 under the name STANDRD*DETOX-GOLD.COM 8888326014 FL.
I am demanding that $449.10 be refunded to me immediately. Thank you for your help in this situation.
Hello ***,
We apologize for the inconvenience this may have caused you. We have an abundance of customers who understand the terms of our trial upon enrolling and see great benefits from using our products. We do not offer sample sizes or free gifts, we send you a full 30 day supply and allow you to try our products free for 14 days at only the cost of shipping and handling. If you do not cancel within trial, upon expiration you are billed the retail price of the products as well as enrolled in an automated shipping program that is designed to save you from the inconvenience of having to manually place the order every 30 days. The terms are listed on our website, and it has to be agreed to by checking off the terms box to be able to place an order. Unfortunately in some cases our customers do not read over the terms prior to agreeing to them. We do list our phone number and email address in our emails, product labels, and packing slips for customers to be able to contact us if they are not sure of the terms or have any questions about the products.
Your trial started when you placed the order on 03/01/2020 and ended on 03/22/2020 in which we didn't receive any call from you thus your account has remained active and charged you for another month's supply of the products.
We have cancelled your account today 08/04/2020 and as a ONE TIME courtesy, we have refunded you back $449.14 today without the need to return any of our products.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
Rest assured, the account is cancelled and you wont receive any further charges.