Ketogeniks Keto Reviews (%countItem)
Ketogeniks Keto Rating
Address: 10121 E Adamo Dr, Tampa, Florida, United States, 33619-2656
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They charge my account multiple time. Something I didn't Authorize.
They charge my account multiple times. Something I did not authorize. I was only supposed to pay a one time shipping fees for $6.84 This order was made on March 16, 2020 They charged me again on March 18, 2020 For $6.82 And then over a month later, I still haven't received my package. Didn't think much of it because of the pandemic that's going on now. I just figure my package will be late because of it. They started charging me more money, Only this time. On April 23, 2020 I received a call from my bank about possible fraud. They charge my account twice in the same day For the amount of $89.84 and $89.82 I called them and they Started giving me the run around. They are doing a bunch of false advertising to get people money
I would like for them to return my money.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/16/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 04/22/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/23/2020 and we have also process the refund of $60. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $29.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
Similar to what others have experienced, I signed up for the trial offer for Ketogeniks Keto product. I was aware of the initial charges (approx $4.95) and the detox product was around the same price. However, I noticed there was a charge for $88.99 on my account on 4/19/2020. At NO TIME while signing up for the trial, was I given any indication that I would be charged automatically for the purchase of additional Keto product. They make it easy to sign up and purchase initially, but trying to cancel is like trying to get a bill through Congress! It's not easy at all! I couldn't find a link or website that would allow me to cancel this purchase and get my money back.
After a google search of the name listed on my bank account, I found a customer service number. After sitting on hold for almost an hour, I opted to have them call me back when the next available representative was able. Why did it take 3 attempts before I was able to get a live person on the phone and that wasn't until the next day (today). Upon calling me back, the lady on the phone told me she couldn't refund my money, but offered me a 75% discount on the purchase of future products. ARE YOU KIDDING?!! I don't want the unauthorized products you've already charged me for, let alone any future proudcts. I told her I wanted to cancel this order and my account, and I wanted a COMPLETE refund of my money. She then proceeded to "stair-step" me down, offering 50% refund, then 75% refund, etc. I told her after each offer, that I want a COMPLETE REFUND and anything less than that would result in me contacting the Revdex.com and my Attorney General. Finally, she said she got authorization to grant me a full refund.
It shouldn't have been THAT difficult to cancel my order and my account and to get a full refund for a product that I was NEVER clearly made aware I would be charged for after purchasing a trial. This is BAD BUSINESS...period! They should not be allowed to operate this way. Indeed, this is a scam and scummy way to do business! They should be made to cease and desist any further business operations!
We attempted to search him across all database and he does not come up.
Please provide us more information.
Thank you
I'm not going to bother with the details because they are exactly the same as every other complaint below. This despicable company is nothing more than a huge scam! I can't believe they are allowed to stay in business. I ordered a sample, plain and simple. I received two bottles at a total cost of $179.66 on my credit card. They have been sitting here unopened since they arrived in February. I do not want to spend the money to send them back because I don't think it would do any good. I have been going around and around with my credit card company for two months now over the charges which I refuse to pay. Another interesting fact is that you can buy the exact same bottles (60 ct.) on Amazon & Ebay for $25.00, while they are trying to charge all of us $89.00 a bottle. It just totally proves how unethical they are! Someone needs to stop them.
I was signed up for a recurring monthly charge, of which I had no knowledge til I was charged.
I ordered keto cleanse pills and ketogenic pills. I was initially charged correctly. $4.95 & $5.95. I paid shipping and got the pills for free to see how they worked. I never saw anything about a recurring charge on my card, or that I had to cancel. When I got charged again, I even went back through the process all the way up to the part where you submit your credit card, and there was nothing about an automatic renewal. I want everything cancelled. No auto renewal. I am being charged $94.90 by beauxforteimagerenewal, and $85.90 by theracresswholeharmony, which my bank assessed as fraud and declined the $85.90. I'm so grateful the bank notified me. If the pending charge of $94.90 posts to my account, I want a full refund, and I want everything cancelled. I do not want any more auto renewals. I did not receive any products yet besides what I originally ordered. There is no reason for a charge to my account. I figured out that it was auto renewal when I researched your website, saw the complaints, and found terms and conditions printed in tiny letters at the bottom of the website. I never would have found it if I hadn't been diligently searching. That's deceitful practices...not being clear to the customer what is required of them. I was never emailed or given a receipt, so I have no order number. I checked my spam and my inbox.
If the $94.90 posts to my account, I want a full refund. I want all auto renew subscriptions terminated immediately...for theracress whole harmony and beauxforte image renewal.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Ketogeniks Keto and Ketogeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/04/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 02/20/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (04/20/2020) Rest assured, the account is cancelled and you wont receive any further shipments. .
If you have further questions or concerns please feel free to call us directly (866)225-9530.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
offered a free trail and billed me for 89.84 and when I spoke with them she said she would only return 40.00 dollars of my money
got a free trail only was told to pay shipping and handling which was$6.82 and $6.84 and they charged my credit card 89.84 and when I spoke to them they said I'm only getting back 40.00....the original order was03/24/2020 and on 04/13/2020 they went into my account again
a total refund of my money
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the Number One Keto and Number One Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/22/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 04/08/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/16/2020 and refunded you back $40.00 for both products. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of 49.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 855-404-1907.
Thank you
I bought this prod for a one time trial size to try - only to find they automatically set up an acct. with my cc then charged me twice $179.66
then when I said I would return the prod. she noted a restocking fee of $19 for each item , this is unacceptable they are not letting the consumer know they are charging their cc for these items , they also only wanted to refund me $ 120.00 when if I returned the prod it would have been $140. with me paying the postage so they in turn are trying to short me 20.00 as well , the yare a scam & should have tp tell consumers when they are charging their card and communicate it, I want my total refund from this company thank you
I want my total refund $ 179.66
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/22/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/09/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/14/2020 and you have refunded $60.00 for each of the products. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process refund of $29.82 and $ 29.84
If you have further questions or concerns please feel free to call us directly at 800 283-6429.
Thank you
I'm looking for a refund. Purchased keto got 2detox cleanser. Did not order these product. They charged me, the to detox were looking for full refund.
Ordered keto-cleansep. For free shipping only. They sent the detox with it for free, I did not order it. The box arrived after the 14 day trial. The box did not have any information website paperwork return policy or what the price was. I got the statement in the mail from my credit card. It was January 1st 2020. There was no order number account or any payment method on here I got no paperwork or nothing. I tried to call my credit card US Bank. They had a hard time getting hold of them and try to dispute the charges. The 2 keto were $89.82 a piece. Total of $179.64I did not order the detox they sent that out right after the other one. I tried to resolve it with my u.s. bank card.and they said it was a trial membership that was passed and they were unable to refund me the money. I paid a total of I'm looking to get a refund on the to detox there did not order total of advertising was misleading in this advertisement and I thought the free trial was unexpected charges.I tried the first resolve the complaints with my credit card and calling them after I got the number on my u.s. bank.the charges concerning were unexpected I did not know how anyone bottle could be over I don't know anybody in this day and age would ever pay that any store or go to any health professional. I really felt abused in concern this was a scam.I'm looking to get a refund on things I did not order an unexpected these were misleading and I felt these were all fake and the free trial was unexpected charges.
I'm looking for a refund on the detox cleanser of two bottles $89.82 a piece . For a total of $179.64
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 12/15/2019 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 12/31/2019, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 01/26/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
You had already filed a dispute through your bank and we received a chargeback case on 03/05/2020. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at 800 283-6429.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not order product I received. The 2 detox bottles is nothing I ordered. I was unable to call you back or make any arrangements because you did not have any paperwork.there is no contact information phone number address or website. These two charges were unexpected an absurdly high. I am looking for a refund on these two I didn't use them I didn't order them. These two bottles were $179.64. I'm looking for a refund.
We may be able to refund once the dispute has been confirmed witdrawn by your bank. It can still take 60-75 days for the dispute to be closed and the funds returned.
Only when this happens can we process a refund. Since the dispute itself has already refunded you, we suggest you to await your bank's advise instead of going through the lengthy process of withdrawal and dispute finalization.
(The consumer indicated he/she DID NOT accept the response from the business.)
The case was resolved complete April 10th 6:37 p.m. I'm looking for a refund. The two detox I did not order authorize any of those.the other two were charged back you should have those those April 3rd 3:34 p.m. and also a 3:36 p.m. those should already be in your bank and and completed.
Fraudulent business. I was signed up for the free samples only. Come to find out they took over $350 from my account throughout March and April.
I purchased the FREE sample in January/February, and was charged in March for $88.92 and $88.94 for a full size item that I never received from this company. I also was charged in April for $88.92 and $88.94. I cancelled after I got the free samples and never should have been charged for the month of March or April. They are a fraudulent company and a scam. I want my money returned to my account.
I would like a full refund for March and April. I never received a March or April product and they stole money from my account. Due to the fact that I cancelled before they should have taken any money from my account.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 02/16/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/03/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/13/2020 and refunded you back $35.00 for each of the products. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $54.82 and $54.84 and also we have process the refund for the month of March $89.84 and $89.82
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at 800 283-6429.
Thank you
This company makes misleading claims of a free trial that you think is 30 days but charges you serious additional charges after only 14 days.
When I originally ordered I was charged two small shipping fees of $6.84 and $6.82 for two different bottles which I agreed to as it was part of a free trial. When I received the pills I immediately began taking them even though the instructions on the bottles differed from the instructions on their website somewhat. I followed the instructions on the bottles. After approximately a month I had no positive results from taking their product. When I was searching for their contact info to question them about the lack of results I noticed that I had incurred two separate charges to my credit card of $89.84 and $89.82. When I questioned the support rep I was informed that I could receive a partial refund but not a full refund because my free trial had ended 14 days after ordering. I told the rep that I wanted a full refund because the pills did not work as they had repeatedly claimed on their advertisements with celebrity endorsements from Doctor Oz and Al Roker (which is not true). My question to them was why would anyone consider asking for a refund or cancelling an order of their product in 14 days if they were in the middle of taking a 30 day supply of their product? That sounds like they are not very confident in their own product claims. You have to give the product time to prove itself. They advised me that their Terms and Conditions are clearly written on their website but in actuality it is embedded at the end of a very long website that you never get through because of all the additional paths that you take regarding all of their claims. It requires that you skip all over the website so that you can read all about their product and how effective it is. I reiterated to them that I wanted the entire amount refunded because their product DOES NOT work for me and does not support their advertised claims. They rejected my request.
I am seeking a full refund in the amount of $179.66 incurred after charges of $89.84 and $89.82 to my Discovercard.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 01/11/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/22/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Support on 04/13/2020. Rest assured, the account is cancelled and you wont receive any further shipments.
You had already filed a dispute through your bank and we received a chargeback case on 02/11/2020. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at 800 283-6429.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response. There have been no refunds issued to my Discover CC from Ketogeniks Keto presently so your response, "Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed." makes no sense. What double refunds? There have been zero refunds. If Ketogeniks Keto would have refunded my $179.66 when I asked for it initially I wouldn't be asking again thru the Revdex.com.
We may be able to refund once the dispute has been confirmed witdrawn by your bank. It can still take 60-75 days for the dispute to be closed and the funds returned.
Only when this happens can we process a refund. Since the dispute itself has already refunded you, we suggest you to await your bank's advise instead of going through the lengthy process of withdrawal and dispute finalization.
(The consumer indicated he/she DID NOT accept the response from the business.)
KetoGeniks Keto stated themselves that my 14 day free trial period started on 1/11/2020 and ended on 1/22/2020 which means that they ended my free trial after only 11 days instead of the 14 days. They also stated that I had contacted them on 4/13/2020 to cancel my account. I did not contact them on 4/13/2020. I had them cancel my orders and any future billings back on 2/6/2020 which I have email notifications confirming. Discovercard has confirmed via form letter that the transaction disputes with this company have been closed and the transactions valid. However, the bank only deals with the transaction validity not the ethical validity of the product claims which I have aforementioned. What I want to know is what are my options at this point for a full refund since I consumed the entire 30 day supply of both Keto and Detox with no results as promised via their website.
Hello Kieth,
We do apologize for the type error. Your trial started on 1/11/2020 and ended on 02/26/2020 and that is 14 days plus 3 days of shipping. As much as we want to help pertaining the charges that was billed to your account. You already filed a dispute and there was a charge-back was initiated. We cna no longer process any refund it;s because of the chargeback.
Thank you
Ketogeniks Keto continues to claim that I received a chargeback on my credit card which is untrue.
Total scam. During a national crisis, this company is scamming people who are in pain. My elderly parents saw their add on Facebook and thought they were getting a free trial with only the cost of shipping and handling. They use Oprah Winfrey as a tool to lure people into ordering . My father has dementia and is easily fooled. Shame on you for ripping people off. They are on a fixed income and the company refuses to refund their money. Nearly $190.00 stolen. This company should be shut down.
1/14 I purchased 2 bottles of Keto vitamins through the website indicated for $6.45. My account was charged $6.84 & $6.82 as advertised. 1/31 this company charged me $89.82. I filed a dispute with my bank on 2/3. 3/19 my bank reversed the credit stating this company used the delivery from 1/14 to say I purchased the item. Since it was delivered to my address I had to dispute with the company. I called the company 3/21 @ 1:09 est for 26 mins. The people told me this was a trial purchase. This was not advertised in my initial purchased and I request a manager. The manager told me to dispute with my. Bank I did, and they said the membership was cancelled. I never signed up for any member ship. I went to my email and realized they sent me 3 cancellation emails on the dates my bank filed the disputes. I purchase to bottles of pills as advertised for $6.50 each approximately. I went back to that website and it is now invalid. I have included all documentation. This company refuses to return my $89.82. And falsely they used the $6.84 & $6.82 purchases to say I was signing up for a membership.
Product_Or_Service: Keto Pills
Order_Number:
Refund I want whats fair which is my $89.82 returned back to me
Hello Te'Lane,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 01/12/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/28/2020, in which we didn't receive any call from you thus, your account has been kept active.
Your account was cancelled on 02/07/2020 due to a chargeback case was filed and since you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
This was not stated at the time of the purchase. I did not agree to this charge. I would like to take this higher up
Hello Te'Lane,
Since you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
My bank denied my claim as mentioned in my initial request. Please submit my refund immediately. If you need image of my bank statement that can be provided
I purchased keto pills on a trial basis and cancelled the membership. They never got the cancellation. I canceled again after I was charged $89.99 two different times I have two confirmation cancellation numbers for $60.00 each as a courtesy - on 2/4/20. Card refunded on 2/4 for $60.00 at 5:26 am for order *** Card refunded 2/4 for $60.00 at 5:26 am for order *** A total of $120.00. On March 28, 2020, these credits were reversed by Complete Health Keto Co - 844-483-8003 on my credit card I called the company and they have no record of this reversal This credit reversal of $60.00 each need to be out back into my account
Product_Or_Service: Diet pills
Billing Adjustment I need the money put back into my account immediately My bank will get involved
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 01/11/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/27/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on 02/04/2020 and we have refunded you back $60.00 for each of the products. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of 29.82.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
We have also received a charge-back case on 02/06/2020.
You had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund the ($29.84) and to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
hello -
You misunderstood me. I did get two refunds of $60.00 each on February 4th.
On March 30th, one of these $60.00 refunds were reversed. I have copies of all documentation from your company showing two $60.00 refunds on February 4.
Why was one reversed on March 30th? Do you require copies of the credits I was provided on February 4th?
I require the entire $60.00 charge which was reversed back into my account
Hello ***,
We may be able to refund once the dispute has been confirmed witdrawn by your bank. It can still take 60-75 days for the dispute to be closed and the funds returned.
Only when this happens can we process a refund. Since the dispute itself has already refunded you, we suggest you to await your bank's advise instead of going through the lengthy process of withdrawal and dispute finalization.
Thank you
The full $60.00 has not been refunded. Only a portion of $29.82. I require the entire $60.00 to be refunded. It was refunded February 4th and then reversed. The balance of $30.18 needs to be refunded as well.
This situation is not resolved
***
Sent from my iPad
I ordered what I thought was a free sample. I was then charged $90 for it.
Around March 15 I responded to an ad that said I could get a free sample of their product, Ketogeniks Keto. It arrived, and I have yet to open it because of personal issues. This morning I received an email that my Visa credit card had been charged $89.84. I called their 800 number immediately and was told that what I had really agreed to was a monthly subscription. They said they would only refund me $45 as a courtesy.
They advertise this as a free sample. Obviously it is not free. When you call the 800 number you get people you can barely understand because of a language difference.
I did not save any of the paperwork that came with this product. I was in Florida at the time I received the bottle, and have recently come north for the summer. But the lot number from the bottom of the bottle is 208034 and the date is 02/ 2022
I would like a full refund of my $89.84, not just $45. I will gladly return the bottle of pills to them.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/15/2020 which you paid shipping and handling fees of $6.84. Your trial ended on 03/31/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on 04/01/2020 and we have refunded you back $45.00. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of 44.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the offer by the company because I wanted my money back. Thank you.
Trying to cancel my subscription. Support web address "cannot be found" and *** phone representative unable to locate my account.
Trying to cancel my subscription. Web address on bottles ([email protected]) does not exist. Called phone number listed to cancel (8555116309) and representative unable to locate my account. I received a shipment today!!! Seems like a situation where they are hoping customers will get frustrated and give up.
Cancel subscription!
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 01/07/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/23/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on 03/27/2020) and we have refunded you back $45.00 for each of the products. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of 44.82 and 44.84.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
I am unable to cancel my subscription.
Ad was misleading. Said I would get a 30 day supply for free plus shipping and handling. Two charges show up 2 weeks later for:
Reach customer service and was disconnected.
Refund full amount please and cancel membership
89.82 Betterbody Trim 89.84 Betterbody Super Detox Tried calling 844-830-3584 to cancel membership.
I was able to finally get a hold of them. Partial refund has been issued and full refund will be credited as soon as the unopened product is returned.
Continual charges to my account.
I was billed my original bottle and shipment fee. Two weeks later they tried to bill 89.84. Yesterday they billed my card for 39.00. I did not agree to any additional bottles or authorization of billing my card multiple times.
A refund of my money and no future charges taken from my account. Close my account.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/08/2020 which you paid shipping and handling fees of $6.84. Your trial ended on 03/28/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (03/30/2020) and we have refunded you back $20.00. Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process additional refund of $19.00
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
Company charged 2 amounts and my card without authorization. Called them and they wouldn't refund my money back. Customer service was rude and nasty
My bank blocked my card due to fraudulent transaction. Ketogenics tried to charge my account. And then they tried again doing 2 transactions one for $38 and the other for $39 called them and they said that's was for a trial bottle that I had purchase March 5. Customer service told me I had 17 days to cancel product and was yet been charged for the amount earlier. I called on March 27 around 5am. They false advertise they don't send any type of instructions inside the box.
I want my money refunded back I don't want the products they are false advertising
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the products.
Your trial started when you ordered the products on 03/05/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 03/25/2020, in which we didn't receive any call from you thus, your account has been kept active.
We have cancelled your account through contacting our Customer Service Support on (03/27/2020). Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $38.00 and $39.00.
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
I ordered a free trial of the ketogenic's andI need to cancel my order
I need to cancel my order I don't remember when I ordered it or the sales rep will help me because I did the payment process online but I paid with my credit card if you have any questions please give me a call I would like to cancel my order and I was like not to be charged for any additional boxes that have been sent out to me I ordered a free trial and the first box head to the second box I got sent or had only one pill bottle in it The second box that I got sent to her two bottles in it and I called and I canceled my free trial you know after before the 30 days and I'm still getting charged $80 for the first one and the second one I got charge like $88 and some change so I would please like to cancel my subscription with you guys and not be getting charge for the ketogenic tomorrow because I water them in the past and I didn't like them because I didn't see any results so I would like a refund or I am just my subscription canceled please
Please cancel my subscription my number is XXX-XXX-XXXX please give me a call I would like to cancel my subscription please
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/28/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 02/13/2020, in which we didn't receive any call from you thus, your account has been kept active.
We went ahead and cancel your account today (03/25/2020). Rest assured, the account is cancelled and you wont receive any further shipments.
Since we do not normally do this, as a ONE TIME COURTESY, we went ahead and process a refund of $89.84 and $89.82
Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account.
If you have further questions or concerns please feel free to call us directly at (866) 225-9530.
Thank you
was offered a free deal just pay shipping and was charged $89 twice. This is a scam
I was suckered into ordering this "miracle working" 30 free bottle of Keto, just pay shipping ($6.82) and then scammed into also ordering a 30 day free bottle of Detox just pay shipping. ($6.84) The order was placed on 01/23/2020. There was no mention of subscribing or future charges however aprx 2 weeks later I was charged two charges of $89 and some change for these FREE products. I did repeatedly try to reach this company by phone. Their phone number is a scam, the phone answering service doesnt even give you a company name that your calling. (thats another red flag) and no one will answer the call.
I would like for this company to stop this scam and my money to be returned to me.
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/06/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/22/2020, in which we didn't receive any call from you thus, your account has been kept active. e.
Your account was cancelled on 02/06/2020 and we received a chargeback case on 02/06/2020.
Since you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
I didnt order online. Your advertisement popped up on a social network site. It said free bottle, just pay shipping. If, IF, there were any terms they were very well hidden. The Ad was purposely promoted to trick people and take their money. You also tricked me in getting the Detox as well. That was a low and dirty trick. The bank did not return my money cause they fell for the scam also. I am asking for a refund of the $178 that you took from me.
Hello ***,
Since you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554
Thank you
1/13/20 I ordered a free trial of KetoGeniks for $6.84. I canceled within 5 days. I was enrolled and charged for a subscription without consent.
On 1/13/2020 I ordered the free trial of KetoGeniks for $6.84. Five days later I received the product, plus a bottle of detox for $6.82 which I didn't order. I never enrolled in any program. I was automatically, unknowingly enrolled in a subscription program which I did not agree to. I called the company within their policy time period to cancel and return the 2 unopened, unused bottles. I talked to a representative and was assured my order was cancelled and I would receive no more product.
On 1/30/20 I was charged for the free trail ($89.82,$89.84), which I told them I didn't want. On 2/17/202 I was charged and received 2 more bottles, ($89.84, $89.84). The company refused to cancel my trial period, and continued to send me more products at the $89.82, and $89.84 rate without my authorization.
I followed the company's policies by letting them know that I didn't want the free trial bottles, calling them and emailing them several times trying to get a return conformation number, but was refused by the company representative . I was misled by their online advertising. I have 4 bottles of unused and unopened products which they refuse to take in return. I am looking to get my money back in return for their product, which I did not request or want.
I want to return the 4 bottles of the unopened product, and get a full refund on my credit card. 1/13/2020 $6.84, $6.82 Trial fee 1/30/2020 $89.84, $89.82 Full charge for bottles in trial period 2/17/2020 $89.82 $89.84 $89.92 2 unwanted bottles automatically sent, and an extra charge
Hello ***,
When you order on our website you must agree to the terms and conditions which state that after 14 days + 3 days of shipping you will be charged for the KetoGeniks Keto and KetoGeniks Detox, if you do not call to cancel and return the product.
Your trial started when you ordered the products on 01/13/2020 which you paid shipping and handling fees of $6.84 and $6.82. Your trial ended on 01/29/2020, in which we didn't receive any call from you thus, your account has been kept active. e.
We have cancelled your account through our Email Support on (02/23/2020). Rest assured, the account is cancelled and you wont receive any further shipments.
On 03/17/2020 we received a charbeback case. Since, you had already filed a dispute through your bank. Because of the dispute or any cases pertaining to the charge were confirmed on your account, We may no longer able to refund any charges to make sure no double refunds are processed.
If you have further questions or concerns please feel free to call us directly at (877) 242-8554
Thank you