Kevin Powell's Motorsports Charlotte

To Whom This May Concern,We regret that you are not happy with the purchase made with us and sincerely apologize for the inconvenience.We show that you purchased the RV 760LMT w/ Backup Camera this is a Manufacturer packaged item therefore any issues with the contents would require the entire
package returned We were able to speak to the customer today to explain this issues facing the return of the GPS only While we understand that our customer paid for professional installation we were working to find a solution that would not require the return of the entire package.Unfortunately, we will have to request the entire package returned for inspection and consequent exchange/refund We are more than happy to provide return directions and costs to fix this situation and contacted our customer directly to discuss the returnOnce the item is successfully returned and inspected we will follow up with our customer.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused We do show that our customer purchased a Factory Serviced TomTom GOLIVE via our online shopping cart located at
*** on 5/**/in the amount of $ Customer contacted us to state that they were having problems with the unit and was provided directions to return the item for inspection.Once the item was successfully returned and inspected our customer was refunded per our Return Policy located at: ***After reviewing this complaint along with our notation history, we will refund the full purchase price of the item and the cost of the return shipping back to our customer's *** card ending *** - in the amount of $today If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.As a courtesy we will refund the full purchase price of the item - customer can discard of the item.If you have any further questions
and/or comments please feel free to contact our Customer Service Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Revdex.com:Thank you,I apologize of not cancelling at an
earlier timeYes it is resolved a confirmation from the Plaintiff
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The pen they sent does not work with my computer at all (Picture is attached) I have a video showing that it does not work as well (but could not upload it)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
The response made by the business in reference to complaint ID *** is satisfactory, and the matter is resolved
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history, we do show that our customer alerted us that the GPS unit received was
malfunctioning As a courtesy, we sent our customer a PrePaid Return Label to collect the item for inspection and consequent exchange - this item is still showing intransit.We reached out to our customer and will have a replacement sent out to him today with swift delivery method and will continue to work with our delivery agent to complete this issue without having our customer wait for resolution.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

I thanked customer for using our service and listened to the issue.Customer stated that the new mattress we delivered felt than one she has in second home called Noellei confirmed the model and collection that replaced that model was accurately provided by mattress consultant , in
fact the RATING system , that measures firmness from 1-( the firmest and the softest) this is universal rating nationally by Simmons brandthe Noelle was a rating and the one we delivered was a 3(or 10% firmer) , therefore it could not be too soft.at this point I mentioned the only reason it may feel softer compared to the existing Noelle is the Box spring she bought the original mattress on ., may have been a foundation ( no coils) I informed customer , some stores will sell a non Simmons box spring without coils making the mattress feel firmer , when I asked customer to confirm LAW TAG and read if SIMMONS made it , customer said it did not have a law tag., I advised customer , the retailer that sold her the Noelle sold a box / foundation with out a law tag is illegal. at this point I suggested when she goes back (perhaps November ) to the home with our mattress , to please place the mattress on the floor , my assumption is it will then feel like the Noelle , due to the non simmons box spring . customer agreed to test when she goes back and will call me directly with resultI also mentioned , even though she is past her day COMFORT guarantee , we will extend it until she test the mattress on the floor , customer was appreciative of extention( I advised we dont want to replace NOW if the issue is really the existing box spring) customer was satisfied and will advise us of result when she test the mattress on the floor. National Simmons & Serta Mattress Consultant *** * ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have no idea what they are trying to say I returned the razor to where I was told to and it was delivered to that address If they are not Braun, then they are misrepresenting themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.After reviewing this complaint along with our notation history we see that our customer placed this order was placed on 3/**/and delivered on 4/*/
Per our Return Policy customer's have up to 30Days after delivery to return any item for any reason We do see that our customer contacted us on 2/**/to state that they believe they received the incorrect filters A manager reviewed with our warehouse and found that we shipped exactly what our customer purchased via our online shopping cart (Replacement Filter for GE MSWF / WSG-2-Pack) and as a courtesy our manager suggested that our customer may return the unopened portion of the order for full refund. We understand that our customer is not happy with this solution and will refund the total price of the order as a courtesy to our customer A refund will be processed and mailed out to our customer within the next to Business Days.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

We show that refund was made 9/** Please contact your bank as to how long it will be before a refund is visible in your account. If you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The customer service again, was lie to me and told me you can return on our cost , and full refund, I am not asking to full refund but also a paid postage, they misleading me just to place my orders.other wise I don't care about if cheaper or expensive, I was asking about the deference between varies models in the marketing, this is misleading! And I make my statement clear they are lier!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was
ordered.We further show that our customer contacted us on 10/** stating that they were not happy with the way the items looked citing cosmetic issues with the units Customer wanted another shipment of units shipped out that day - our agent explained our Exchange Policy to the customer Customer must return the merchandise for inspection and consequent exchange - customer was not happy Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units Once the items are received and inspected a Manager will contact our customer.If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Again We sincerely apologize for the inconvenience that this has caused you and understand the point the customer is attempting to portray We would not "knowingly" give our customers incorrect information and will follow up with all agents that handled this issue for clarification We are consistently training our Customer Support Department and we use this feedback to further assist our Customers and update our system as necessary. If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that our customer's purchase was indeed successfully returned and refunded the full purchase price of the order We sincerely apologize that we were not able to keep you as one of our
happy customers due to a missing item that was vital to the proper function of the item purchased.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history, we do show that we are currently working with our customer to fix this warehouse error.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have sent a replacement package out to our customer using FedEx Tracking *** - Scheduled delivery: Thu 5/**/by 8:pm We will continue to follow up with our customer until the correct item is successfully delivered and our customer is satisfied with their purchase.If you have any additional questions and/or concerns please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At first, I thought that the product worked properlyAfter further use, I learned that the product is fatally flawed, because its alarm goes off prematurely for collisions and inaccurately for lane movementAfter I notified their Customer Service, they refused to supply a shipping label, because they stated one was in the boxIt was notAfter I repeatedly stated their guarantee due to their ridiculous position and argument, I, rightfully, got angryAnd, I told them that they were stupid, because they areAt no point did their Repstate anything about the emailed labelAny delay is due to contracting cancer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the item was shipped to our warehouse without
prior notice Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solutionOur Customer Care Manager will follow up with our customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department