Kevin Powell's Motorsports Charlotte

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The tracking number is from July so the *** no longer keeps it When I disputed your charges with my *** *** representative at the time of the incident they were able to confirm through the *** that I returned the package on July * Please don't try to make as issue of that since that is clearly not the subject at hand I have the receipt from *** and I'm sure with little effort they could confirm what I am telling you NOW, the real subject here is your refusal to honor your return policy! I purchased this item through you so it is without doubt YOUR resposibility to accept the damaged item for a refund and YOU can take it up with the manufacaturer That is NOT MY RESPONSIBILITY but yours I'm asking you to do the right thing and give me my refund I will gladly sent you back the defective item that you took $for as it has never been any use to me Thank you for taking my money I worked very hard for it
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
The response made by the business in reference to complaint ID *** is satisfactory, and the matter is resolved
*** ***

Revdex.com:Thank you,I apologize of not cancelling at an
earlier timeYes it is resolved a confirmation from the Plaintiff
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that we were not able to fill our customers order and sincerely apologize for the inconvenience that this has caused.Unfortunately, the item purchased went on a Temporary Back-order due to one of the following reasons: popularity of the item, low pricing
and/or quantity on hand We sincerely apologize that the item is not available We do, however, show that we alerted you of your order status on 8/*/and your order was placed on 8/*/16.Regrettably, we were not able to fill your order It has since been fully refunded and closed/canceled.If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused We do show that our customer purchased a Factory Serviced TomTom GOLIVE via our online shopping cart located at
*** on 5/**/in the amount of $ Customer contacted us to state that they were having problems with the unit and was provided directions to return the item for inspection.Once the item was successfully returned and inspected our customer was refunded per our Return Policy located at: ***After reviewing this complaint along with our notation history, we will refund the full purchase price of the item and the cost of the return shipping back to our customer's *** card ending *** - in the amount of $today If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The pen they sent does not work with my computer at all (Picture is attached) I have a video showing that it does not work as well (but could not upload it)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history, we do show that our customer alerted us that the GPS unit received was
malfunctioning As a courtesy, we sent our customer a PrePaid Return Label to collect the item for inspection and consequent exchange - this item is still showing intransit.We reached out to our customer and will have a replacement sent out to him today with swift delivery method and will continue to work with our delivery agent to complete this issue without having our customer wait for resolution.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience.After reviewing this complaint along with our notation history we see that our customer placed this order was placed on 3/**/and delivered on 4/*/
Per our Return Policy customer's have up to 30Days after delivery to return any item for any reason We do see that our customer contacted us on 2/**/to state that they believe they received the incorrect filters A manager reviewed with our warehouse and found that we shipped exactly what our customer purchased via our online shopping cart (Replacement Filter for GE MSWF / WSG-2-Pack) and as a courtesy our manager suggested that our customer may return the unopened portion of the order for full refund. We understand that our customer is not happy with this solution and will refund the total price of the order as a courtesy to our customer A refund will be processed and mailed out to our customer within the next to Business Days.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The customer service again, was lie to me and told me you can return on our cost , and full refund, I am not asking to full refund but also a paid postage, they misleading me just to place my orders.other wise I don't care about if cheaper or expensive, I was asking about the deference between varies models in the marketing, this is misleading! And I make my statement clear they are lier!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We sincerely regret that our customer was not happy with the purchase made with us After reviewing this complaint along with our notation history we do show that our customer purchase Refurbished items via our online shopping cart and was shipped exactly what was
ordered.We further show that our customer contacted us on 10/** stating that they were not happy with the way the items looked citing cosmetic issues with the units Customer wanted another shipment of units shipped out that day - our agent explained our Exchange Policy to the customer Customer must return the merchandise for inspection and consequent exchange - customer was not happy Customer requested expedited shipment of brand new units at no cost and was using profanity and was abusive to our agent.As a courtesy we were able to issue our customer a Return Label to return the unwanted merchandise and the items are currently on the way to our warehouse Customer requested Brand New units for the exchange and refuses to pay for the Brand New Units Once the items are received and inspected a Manager will contact our customer.If you have any questions or would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I thanked customer for using our service and listened to the issue.Customer stated that the new mattress we delivered felt than one she has in second home called Noellei confirmed the model and collection that replaced that model was accurately provided by mattress consultant , in
fact the RATING system , that measures firmness from 1-( the firmest and the softest) this is universal rating nationally by Simmons brandthe Noelle was a rating and the one we delivered was a 3(or 10% firmer) , therefore it could not be too soft.at this point I mentioned the only reason it may feel softer compared to the existing Noelle is the Box spring she bought the original mattress on ., may have been a foundation ( no coils) I informed customer , some stores will sell a non Simmons box spring without coils making the mattress feel firmer , when I asked customer to confirm LAW TAG and read if SIMMONS made it , customer said it did not have a law tag., I advised customer , the retailer that sold her the Noelle sold a box / foundation with out a law tag is illegal. at this point I suggested when she goes back (perhaps November ) to the home with our mattress , to please place the mattress on the floor , my assumption is it will then feel like the Noelle , due to the non simmons box spring . customer agreed to test when she goes back and will call me directly with resultI also mentioned , even though she is past her day COMFORT guarantee , we will extend it until she test the mattress on the floor , customer was appreciative of extention( I advised we dont want to replace NOW if the issue is really the existing box spring) customer was satisfied and will advise us of result when she test the mattress on the floor. National Simmons & Serta Mattress Consultant *** * ***
** *** *** * *** *** * *** *** ***
** *** *** * *** *** * *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have no idea what they are trying to say I returned the razor to where I was told to and it was delivered to that address If they are not Braun, then they are misrepresenting themselves.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We show that refund was made 9/** Please contact your bank as to how long it will be before a refund is visible in your account. If you have any additional questions or would like to speak with us directly please contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Our IT Department are reviewing and will update our website shortly.Regrettably, we were not able to fill your order It has since been fully refunded and closed/canceled If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Desired Settlement: Provide me with the product I ordered (refurbished or new) at the advertised and agreed upon price ($409.95). * ***,You requested to have the product shipped on your previous complaint We were already working to have the item shipped out to you as fast as possible previous to your complaint The item is still a discontinued item you purchased a refurbished unit.Per our last conversation directly with you we approved the shipment of the mics free of charge This item was shipped out previously via *** tracking - *** - and is currently in transit to your Clayton, MO location We have more than responsive to you attempting to have another satisfied customer.If you still have an issue or no longer want the item please feel free to contact us directly as we will be able to send a pick up label to have all the items returned and refund the full purchase price of the order You can reach us as you have previously Monday thru Friday 9am to 4pm at ###-###-####Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer ordered the item on 8/**/after 4pm
- our standard shipping cut off time is 4pm Eastern/Standard - and was shipped the next day 8/**/using *** Tracking *** and was delivered.*** Again we sincerely regret that our customer was not happy with this purchase and will issue a full refund upon the successful return of the merchandise per our Return Policy: ***

To Whom This May Concern,We regret that our customer was not happy with the purchase with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased Replacement Filter for GE
RPWF / WF/ WSG-(3-Pack) via our online shopping cart located at *** on 7/**/17. We received a call from our customer on 8/*/whereby customer stated that they wanted to return the merchandise for exchange as they ordered the incorrect item. Customer was given directions for the safe return of the merchandise.On 8/**/our return warehouse received the merchandise with a notation for a refund not an exchange. After inspection our Returns Warehouse did not find any defect with the item. We processed the return per the instructions and refunded the full purchase price of the order on 8/**/17.We received another call from our customer on 8/**/with a request to have the return shipping refunded. We explained that we do not refund return shipping charges for incorrectly ordered items and we also explained that no return fees were charged. The agent further went on to offer our customer a $discount on a future order as a courtesy. Customer refused. Per our Return Policy we do not reimburse return shipping charges:***We here at the *** pride ourselves in excellent Customer Service & Support and will be more than happy to offer our customer a $Discount on any future order here with us. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department