Kevin Powell's Motorsports Charlotte

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused After reviewing this complaint along with our notation history, we do show that we are currently working with our customer to fix this warehouse error.We here at FactoryOutletStore pride ourselves in excellent Customer Service and have sent a replacement package out to our customer using FedEx Tracking *** - Scheduled delivery: Thu 5/**/by 8:pm We will continue to follow up with our customer until the correct item is successfully delivered and our customer is satisfied with their purchase.If you have any additional questions and/or concerns please feel free to contact us at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for your purchase with us at FactoryOutletStore. We regret that our carrier of choice damaged the package and the investigation has taken longer than usual to complete.Upon reviewing your order we do show that the investigation is still ongoing and as a
courtesy will refund the full purchase price of the damaged item today.Please contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### if you are not able to view your refund within the next to Business Days

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and show that our customer's purchase was indeed successfully returned and refunded the full purchase price of the order We sincerely apologize that we were not able to keep you as one of our
happy customers due to a missing item that was vital to the proper function of the item purchased.If you would like to speak with us directly please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau I never said anything about the condition of the package. I notice by the way that came without a manual, what is very strangeI though that I could get it on the internet. At this point I believe this GPS must have to be returned from somebody else, repackage and send it to me. I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS. I don't beleive they will package items that are not compatible. I'm just asking for a GPS that work with the camera that I have already installed in my car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:We have received your request to cancel your order with usWe regret that you have chosen to cancel and do look forward to you returning to us in the futureIf your account has been charged, the amount will be credited to the original method of payment immediately and
could take up to 2-business days to show on your statementIf you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####Agents are standing by hours a day, days a week to assist youThank you for shopping with us and we look forward to seeing you soonFactoryOutletStore.comOrder Processing TeamToll Free: ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and the matter has not been resolvedI still need a Battery
Sincerely,
*** ***

Again We sincerely apologize for the inconvenience that this has caused you and understand the point the customer is attempting to portray We would not "knowingly" give our customers incorrect information and will follow up with all agents that handled this issue for clarification We are consistently training our Customer Support Department and we use this feedback to further assist our Customers and update our system as necessary. If you would like to contact us at your convenience please call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't know if they're trying to sell defective products or just incompetentThey've said repeatedly that they're sending me a return labelI've never gotten oneEvery other business emails a PDF and it's easyI've had to talk wit them repeatedly as they confirmEach time they say they'll send a return labelI've never gotten oneThis time (today) they said that *** ** would call me for a pickupThey still haven'tAll I want to do is ship them back their defective product and never deal with them againSo far this has been impossible
I'm still waiting for a return authorization and refund which from anyone else would have been there months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
At first, I thought that the product worked properlyAfter further use, I learned that the product is fatally flawed, because its alarm goes off prematurely for collisions and inaccurately for lane movementAfter I notified their Customer Service, they refused to supply a shipping label, because they stated one was in the boxIt was notAfter I repeatedly stated their guarantee due to their ridiculous position and argument, I, rightfully, got angryAnd, I told them that they were stupid, because they areAt no point did their Repstate anything about the emailed labelAny delay is due to contracting cancer
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern:We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that the item was shipped to our warehouse without
prior notice Items damaged in transit are inspected at the "Delivery/ShipTo" location upon express notice from the receiver (our customer) by the carrier whom delivered the package Our customer not only did not advance us notice of an issue with the package upon delivery, also did not alert us to the return per our Return Policy, our customer returned the item to the incorrect warehouse after the 30Days Return Period and was the cause for the refusal again, due to no advanced notice:NOTE: Due to the fact that FactoryOutletStore ships from different warehouses around the country to expedite your shipping time, the address on your packing slip may NOT be the correct address for handling returns and exchangesFactoryOutletStore is not liable for packages sent to any address other than our Syosset, NY address listed above and below We do not stock these at the warehouse customer returned the item nor do we ship that item from that warehouse We are aware of this issue and have been working with our Vendor to offer our customer a replacement and proper Return Procedure We understand this is a lengthy process and ask that our customer be patient with us while we arrive at a viable solutionOur Customer Care Manager will follow up with our customer as soon as possible.If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,Thank you for ordering with us here at FactoryOutletStore.com We apologize for the
inconvenience that this has caused you and sincerely regret that the merchandise was damaged in transit by our carrier of choice We will continue to work with our carrier to
ensure proper handling/delivery of items in this class.We pride ourselves in excellent Customer Service and have refunded your account the full purchase price of the item and would like to extend a 10% discount on a future order with us.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to speak with us directly Again, we sincerely regret we were not able to make you one of our many Happy Customers!Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, they did give me back my money, but the reason for the complaint was because I ordered it and they couldn't supply itI went with another item from a different company and will never again do business with factory outlet storeBecause I don't appreciate being deceived, and they were not able to make up the difference of the cost
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for returning the $shipping feesYou mention that I received an order confirmation which I didWhen I opened the email all I saw was the amount that your phone order taker had quoted meI did not scroll down to see the unexpected additional charges because, I didn't expect themI called your company to find out how my on-line order would be shipped and if a signature would be required on deliveryI was urged to place my order over the phone because I would receive it fasterYour order taker and I discussed the free shipping and in fact she told me it would be sent ** Postal Service and a signature would not be required on deliveryShe confirmed the amount I would be charged- I agree mistakes happenWhat disappoints me the most is the way I was treated by your supervisor after the sale when I called to try and rectify the situationI talked to her three times but called many times before It got to that pointI was hung up on three additional times before actually talking with herHer attitude was very disrespectful all three timesShe wouldn't even listen to or acknowledge that possibly a mistake had been made It's to bad your supervisor didn't go through the order like you did and realize that possibly a mistake was madeI *** your company after the third conversationI found that literally hundreds of customers had complained of treatment like mineSome say they had been "ripped off", "received used merchandise when they ordered new" and had multiple other reasons for complainingI realized that the experience I had with your company was maybe typical? Either way, I will not be using Factory Outlet Store in the futureWith social media the way it is today, word travels fastOne dissatisfied customer can tell literally thousands of friends and thousands of their friends in a matter of hoursI realize SEO is important and you pay a lot to have your company listed a the top of *** searchThe next time these friends I mention are looking for a laptop battery like me or other item you sell, I wonder how many will remember my experience when they see Factory Outlet Store at the top and skip down to the next on the *** list? Was it really worth making me go through all this effort to collect a mere $62.00?Thanks again for returning the funds to my credit card account
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the situation that this may have caused.After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us to the fact that
they received the package but was missing the handset lifter We will refund the cost of the lifter today ($29.44) back to our customer's *** *** ending ***.If you have any questions and/or comments, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, this is typical of the deceptiveness of the company I have pasted in below the credit I was given on February ** As one can see, it was for $ It was not until a week later, after a number of complaints with Revdex.com and elsewhere, I now see on checking my *** statement, that the remaining $in dispute was credited They did not credit my account $ They credited it $174, and then, on protest, the remaining $ There claim about consideration for the client could not be more absurd or more wrong They are "considerate" only after the customer spends a month trying to get his refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that one (1) of the two (2) items our customer ordered
went on back order. We show that we successfully shipped the Dual Beam Transducer our customer selected - *** which was coincidentally returned for refund. We understand that our customer no longer wishing to wait for the backordered item and request a full refund to include $return shipping.Here at the FactoryOutletStore pride ourselves in excellent customer support and will ensure the full refund of all monies to our customer to include $return shipping for a total refund of $80.95.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

To Whom This May Concern,We sincerely regret that you are not happy with the purchase made with us and apologize for the inconvenience that this has caused.After reviewing this complaint along with our notation history we do show that our customer contacted us directly to alert us of the issues on
1/**/ Please allow us sufficient time to fix the situation at hand as we show that this issue was raised within the last Hours and is currently being worked upon While we appreciate our customer's urgency, we do show that a "PickUp Label" is already being generated for use by our customer to return the item Again, we sincerely apologize that our customer received an item that they did not intend on purchasing and do show our efforts are currently rectifying this troubling issue We will also review the issue as the cause of this complaint to ensure future customer satisfaction.If you would like to discuss this case directly with us please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department