Kevin Powell's Motorsports Charlotte

To Whom This May Concern,Our IT Department are reviewing and will update our website shortly.Regrettably, we were not able to fill your order It has since been fully refunded and closed/canceled If you would like to contact us at your convenience please feel free to call ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard and we will be more than happy to assist.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved becau I never said anything about the condition of the package. I notice by the way that came without a manual, what is very strangeI though that I could get it on the internet. At this point I believe this GPS must have to be returned from somebody else, repackage and send it to me. I contacted Garmin.com and they said very clear that that camera doesn't work with the GPS. I don't beleive they will package items that are not compatible. I'm just asking for a GPS that work with the camera that I have already installed in my car.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I don't know if they're trying to sell defective products or just incompetentThey've said repeatedly that they're sending me a return labelI've never gotten oneEvery other business emails a PDF and it's easyI've had to talk wit them repeatedly as they confirmEach time they say they'll send a return labelI've never gotten oneThis time (today) they said that *** ** would call me for a pickupThey still haven'tAll I want to do is ship them back their defective product and never deal with them againSo far this has been impossible
I'm still waiting for a return authorization and refund which from anyone else would have been there months ago
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,Thank you for your purchase with us at FactoryOutletStore. We regret that our carrier of choice damaged the package and the investigation has taken longer than usual to complete.Upon reviewing your order we do show that the investigation is still ongoing and as a
courtesy will refund the full purchase price of the damaged item today.Please contact our Customer Relations Department - Monday thru Friday - 9am until 4pm Eastern/Standard at ###-###-#### if you are not able to view your refund within the next to Business Days

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer ordered the item on 8/**/after 4pm
- our standard shipping cut off time is 4pm Eastern/Standard - and was shipped the next day 8/**/using *** Tracking *** and was delivered.*** Again we sincerely regret that our customer was not happy with this purchase and will issue a full refund upon the successful return of the merchandise per our Return Policy: ***

Desired Settlement: Provide me with the product I ordered (refurbished or new) at the advertised and agreed upon price ($409.95). * ***,You requested to have the product shipped on your previous complaint We were already working to have the item shipped out to you as fast as possible previous to your complaint The item is still a discontinued item you purchased a refurbished unit.Per our last conversation directly with you we approved the shipment of the mics free of charge This item was shipped out previously via *** tracking - *** - and is currently in transit to your Clayton, MO location We have more than responsive to you attempting to have another satisfied customer.If you still have an issue or no longer want the item please feel free to contact us directly as we will be able to send a pick up label to have all the items returned and refund the full purchase price of the order You can reach us as you have previously Monday thru Friday 9am to 4pm at ###-###-####Customer Relations Department

Revdex.com:We have received your request to cancel your order with usWe regret that you have chosen to cancel and do look forward to you returning to us in the futureIf your account has been charged, the amount will be credited to the original method of payment immediately and
could take up to 2-business days to show on your statementIf you have any further questions or need assistance in finding something suitable for your needs, please feel free to contact us at our toll free number at ###-###-####Agents are standing by hours a day, days a week to assist youThank you for shopping with us and we look forward to seeing you soonFactoryOutletStore.comOrder Processing TeamToll Free: ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and the matter has not been resolvedI still need a Battery
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase with us and sincerely apologize for the inconvenience that this may have caused.After reviewing this complaint along with our notation history we do show that our customer purchased Replacement Filter for GE
RPWF / WF/ WSG-(3-Pack) via our online shopping cart located at *** on 7/**/17. We received a call from our customer on 8/*/whereby customer stated that they wanted to return the merchandise for exchange as they ordered the incorrect item. Customer was given directions for the safe return of the merchandise.On 8/**/our return warehouse received the merchandise with a notation for a refund not an exchange. After inspection our Returns Warehouse did not find any defect with the item. We processed the return per the instructions and refunded the full purchase price of the order on 8/**/17.We received another call from our customer on 8/**/with a request to have the return shipping refunded. We explained that we do not refund return shipping charges for incorrectly ordered items and we also explained that no return fees were charged. The agent further went on to offer our customer a $discount on a future order as a courtesy. Customer refused. Per our Return Policy we do not reimburse return shipping charges:***We here at the *** pride ourselves in excellent Customer Service & Support and will be more than happy to offer our customer a $Discount on any future order here with us. If you have any additional questions and/or comments please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for any inconvenience that this may have caused.After reviewing this complaint along with our notation history, we do show that one (1) of the two (2) items our customer ordered
went on back order. We show that we successfully shipped the Dual Beam Transducer our customer selected - *** which was coincidentally returned for refund. We understand that our customer no longer wishing to wait for the backordered item and request a full refund to include $return shipping.Here at the FactoryOutletStore pride ourselves in excellent customer support and will ensure the full refund of all monies to our customer to include $return shipping for a total refund of $80.95.If you have any additional questions and/or concerns please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, they did give me back my money, but the reason for the complaint was because I ordered it and they couldn't supply itI went with another item from a different company and will never again do business with factory outlet storeBecause I don't appreciate being deceived, and they were not able to make up the difference of the cost
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you for returning the $shipping feesYou mention that I received an order confirmation which I didWhen I opened the email all I saw was the amount that your phone order taker had quoted meI did not scroll down to see the unexpected additional charges because, I didn't expect themI called your company to find out how my on-line order would be shipped and if a signature would be required on deliveryI was urged to place my order over the phone because I would receive it fasterYour order taker and I discussed the free shipping and in fact she told me it would be sent ** Postal Service and a signature would not be required on deliveryShe confirmed the amount I would be charged- I agree mistakes happenWhat disappoints me the most is the way I was treated by your supervisor after the sale when I called to try and rectify the situationI talked to her three times but called many times before It got to that pointI was hung up on three additional times before actually talking with herHer attitude was very disrespectful all three timesShe wouldn't even listen to or acknowledge that possibly a mistake had been made It's to bad your supervisor didn't go through the order like you did and realize that possibly a mistake was madeI *** your company after the third conversationI found that literally hundreds of customers had complained of treatment like mineSome say they had been "ripped off", "received used merchandise when they ordered new" and had multiple other reasons for complainingI realized that the experience I had with your company was maybe typical? Either way, I will not be using Factory Outlet Store in the futureWith social media the way it is today, word travels fastOne dissatisfied customer can tell literally thousands of friends and thousands of their friends in a matter of hoursI realize SEO is important and you pay a lot to have your company listed a the top of *** searchThe next time these friends I mention are looking for a laptop battery like me or other item you sell, I wonder how many will remember my experience when they see Factory Outlet Store at the top and skip down to the next on the *** list? Was it really worth making me go through all this effort to collect a mere $62.00?Thanks again for returning the funds to my credit card account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom This May Concern,We show that we are in touch with our customer and mutually resolved this issue on 9/**/15.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to discuss this further.Customer Relations Department###-###-####

To Whom This May Concern,Thank you for ordering with us here at FactoryOutletStore.com We apologize for the
inconvenience that this has caused you and sincerely regret that the merchandise was damaged in transit by our carrier of choice We will continue to work with our carrier to
ensure proper handling/delivery of items in this class.We pride ourselves in excellent Customer Service and have refunded your account the full purchase price of the item and would like to extend a 10% discount on a future order with us.Please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard if you would like to speak with us directly Again, we sincerely regret we were not able to make you one of our many Happy Customers!Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Once again, this is typical of the deceptiveness of the company I have pasted in below the credit I was given on February ** As one can see, it was for $ It was not until a week later, after a number of complaints with Revdex.com and elsewhere, I now see on checking my *** statement, that the remaining $in dispute was credited They did not credit my account $ They credited it $174, and then, on protest, the remaining $ There claim about consideration for the client could not be more absurd or more wrong They are "considerate" only after the customer spends a month trying to get his refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom This May Concern,We regret that our customer was not happy with the purchase made with us and sincerely apologize for the situation that this may have caused.After reviewing this complaint along with our notation history we do show that our customer contacted us to alert us to the fact that
they received the package but was missing the handset lifter We will refund the cost of the lifter today ($29.44) back to our customer's *** *** ending ***.If you have any questions and/or comments, please feel free to contact our US Based Customer Relations Department at ###-###-#### Monday thru Friday 9am to 4pm Eastern/Standard.Customer Relations Department

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***