Kia Motors Finance

Desired Resolution - an apology and a credit to the principle balance of my outstanding loan, justified as follows:I have a legal right to the information I requested; I had to waste hours of my work days total (itemized below) just to get to the point that my request would be processed at the end
of the line (as if it was just being requested for the first time); since KIA is showing no interest in training their professionals properly to disseminate information correctly, nor are they training their management staff to either act like they care or try to reach out to the customer and rectify their mistakes, then I wish to be compensated for the time KIA took from me at work I spent days chasing down KIA through phone calls and checking the fax machine only to be told the request for information would NOW be processed without any expedition.The original call date and request via phone (9/11/- hour)9/& 9/of checking the fax (hour each, total)Calling to dispute erroneous information (9/- hour)calling to inform manager of EGREGIOUS failure in duties of customer service reps and to get the real information (hour) hours of my work day interrupted for nothing; $is the total prorated amount of compensation compromised based on my annual salary and work (I can easily provide proof of salary)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the promises are fulfilled. After many frustrated failed attempts to receive my title transfer I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThis has been handled very poorly and I hated to have to take action with an outside party but I feel kmfusa has been dishonest from the startPlease forward this to the highest authority of manager so we can please receive our title and plate our vehicle!! Thank you Revdex.com for your help
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
Unfortunately, the complainant is not on the contract and as such, we are unable
to provide specifics regarding the account in question
KMF would like to thank the complainant for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Again, we sincerely apologize for any inconvenience the complainant may have experienced and we will strive to improve our service in the future
Should the complainant require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
I finally received my lien release letter and was able to obtain my title. What I don't understand is when I went for my title copy, they had to release the lien using the letter as a reference. How is it that Kia Finance stated they sent me a title when the lien was not released? Something does not add up. But the issue is resolved after several days of call that lead to this being sent to the Revdex.com.Thank you.*** *** Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The payment made on 9/13/2014, was returned by the bank as Unable to Locate.
In researching this payment, it appears the customer entered a bank account consisting of seven digits. Previously, on successful payments, the customer entered a bank account consisting of ten digits
A payment made on 12/12/14, was returned by the bank for insufficient funds
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have sent an update to *** *** *** *** *** to reflect that
the customer’s previous account is paid and closedKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe customer was informed of the process to follow and that she remained
responsible for monthly payments when she initially contacted KMF on 6/22/about her total lossKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe Disposition fee is disclosed on the customer’s lease agreement under the
Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleAdditionally, End of Term Invoices were mailed to the customer on 5/27/2016, 6/26/and 7/20/We are unable to honor the customer’s request to waive this feeKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernUpon receipt of the customer’s previous communication, we made contact with her to resolve her concernsShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Per our original response we have issued a replacement check to the customer via currier service at KMF’s expense, which should be arriving shortlyThe tracking number for the refund has been provided to the customer
Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Upon receipt of the customer’s inquiry, we have reviewed the vehicle inspection
report and elected to waive the Excess Wear and Use charge for damage to the rear seatAs such, the customer’s account is now closed Additionally, per the customer’s request, we have sent an update to *** *** and *** to reflect the account status as paid.In regards to the customer’s concerns regarding her son’s account, we do not show that she is listed on that contract. As such, due to privacy issues, we cannot provide a response to those concerns and recommend she have the customer contact us directly for assistance.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at ***, Monday-Friday, 8AM-9PM EST

Per our previous response the complainant is not an account holder and as such we cannot respond to their complaint specificallyWe would encourage the complainant to contact our Customer Service Department at 1-866-331-

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer’s vehicle was repossessed due to delinquencyKMF has reviewed the
customer’s request to reinstate her loan and it has been denied.KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-344-5632, Monday-Friday, 8AM-9PM EST

Per our previous response, both payments were initiated by the customer through our website.
On 4/20/2016, the customer logged into her account on our website and postdated a payment of $to withdraw on 5/13/2016. Then on 5/6/2016, the customer again logged into her account on our website and submitted a second postdated payment of $to withdraw on 5/13/2016. This was done even though our website shows customers pending payments
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintOur records indicate that the customer has not been in contact with us regarding
this concernUpon review of the customer’s account, it appears they do not qualify for a payment extension at this timeWe would encourage the customer to contact us to make payment arrangementsKMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

At Kia Motors Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint
The customer’s name change has been processed. Additionally, the paperwork
has been sent and delivered to the Pennsylvania DMV to process the transfer of her title from Ney York to Pennsylvania
KMF would like to thank the customer for taking the time to contact us. We are committed to providing our customers with excellent service and your satisfaction is important to us. Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes. Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors
Finance (KMF) our customer satisfaction is very important to us. We thank you for bringing this issue to our
attention and allowing us the opportunity to investigate and respond to this
complaint
The customer is complaining
regarding an issue with Lanham Kia (not KMF)
where they were sent a check in
error by Navy Federal Credit Union and cashed it. This caused the customer to have a delay in
completing the payoff of her loan with KMF
It appears the dealership
has now issued a refund of the check to the appropriate party
KMF has received funds to
close the customer’s account and has backdated the check to the 10-day payoff
the customer refers to in her complaint.
There is an overpayment refund of $70.83, scheduled to be mailed to the
customer
KMF would like
to thank the customer for taking the time to contact us. We are committed to providing our customers
with excellent service and their satisfaction is important to us.
Should the
customer require any additional assistance, she may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

At Kia Motors Finance (KMF) our customer satisfaction is
very important to us. We thank you for
bringing this issue to our attention and allowing us the opportunity to
investigate and respond to this complaint
We have received the customer’s request for benefits
provided to those
who qualify under the guidelines of the Servicemembers Civil
Relief Act (SCRA)
Upon review of his request, we have determined the
customer qualifies for a reduction in the Annual Percentage Rate (APR) of
interest on his loan with HMF. As such,
we are making an adjustment of the APR, reducing the rate from 8.69% to 3%
A letter was sent to the customer in error, dated
November 25, 2015, which indicated the customer did not qualify for SCRA
benefitsWe apologize for any confusion this may have caused and will send a
corrected letter to the customer
KMF
would like to thank the
customer for taking the time to contact us.
We are committed to providing our customers with excellent service and their
satisfaction is important to us. Without
customers like this, holding us to the highest level of customer service, we
would not recognize where we have the opportunity to improve our
processes. Again, we sincerely apologize
for any inconvenience the customer may have experienced and we will strive to
improve our service in the future
Should the
customer require any additional assistance, he may contact a Customer Service
supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

An end of term invoice for the account was mailed on 12/16/Additionally the customer contacted KMF on 2/1/and was advised of remaining balance on the account Per our previous response the customer had remaining payments due on their lease not as they indicated in their complaintWe have reviewed the customer’s account and confirmed that there is an outstanding balance in the amount of $6,Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST